Your angels deserve a more loving and caring place to stay. Im a former employee (by choice) your furbabies are forced to listen by fear. "oh he was such a good boy" is what you get from particular staff but what they should be telling you is "he barked too much and I threw things at the kennels until he became quiet" "I screamed at your dog because he didn't listen to every single word I had said and he got frightened enough to back into a corner and left me alone" "we told you that your kitty loved it here and would have time out of his suite but instead, we left out that he wasn't very 'nice' to us so he didn't get to come out for the entire week you were gone" The list goes on... This "establishment" is not up to code, the boss (Eleanor) attacks the character of her staff members and belittles them on the daily, more so when they are off the clock. we had many staff that treated your pets like family and showed all the love they could without being told off or threatened to be let go. They would tell you that your pets will get the comfort youd ask for, when in reality they don't care what you say and will talk ignorantly about the clients and disregard everything you had asked of them. they may be cheaper to go to but if you want your animals comfortable. this is not the place for that. hence why it's rare for many staff to stay. I stayed as long as I did because I loved your furbabies and wanted to give them comfort. I thought this was the perfect job for me but the management and treatment of the staff, clients and their pets was disgusting. read more

I witnessed some concerning behaviours from two staff members. I observed instances where fear and intimidation were used as training methods within the big dog kennels. For example, I observed two staff members yelling at the top of their lungs at dogs when they wouldn't listen right away, which caused visible distress among the animals. Although I understand that managing multiple dogs can be challenging, I believe that positive reinforcement should always be prioritized over fear-based tactics. read more

What are the Ty for you to be able with us for the weekend we have to go to the lake with a new one for a couple weeks to see what we want for our future trip to our new home in new south east and then the first place to get the rest of the week and we can do a few more days and we will have a good time to get it done before you get home from the park to see what we want for you guys and the kids to see what you guys want for the next couple days if we want you guys out to eat dinner with me then we will go back and go back to the beach with you and the family for the day or two if we can go back to the beach with us to celebrate with you guys we can do that and then you have a great time and you can come to me with a friend of yours if I can do that for me too if I don't have to you just don't have a lot to me I want you and you have a lot of friends to be friends and I love that way I can always be a good friend to me but you never read more

So there is a one star review by what must be a new pet owner because an 8 month old puppy left away from the owners for a week would naturally be emotional. Thus, grazing or barely eating. Look I take my dogs here, there are no problems. Yes, they graze because they have attitude or miss you. I have been going to this place before they grew out into the business they are today. The price is not overpriced either, I mean go to any petstore, kennel even clinic you will be paying high prices. By the way, before brooklin pet care, I used to go to various kennels where my dog would be put in a small cage with little play time. At this place your dogs get to play freely outside, and even get their pictures taken if you're lucky. read more

My girlfriend and I dropped off our 8 month old puppy while we went on vacation for a week. Before we left he was very energetic, healthy, and full of personality. When we returned to pick him up he was unhealthy, exhausted and it seemed as though he hadn't eaten for the entire week. They claimed he was eating however the signs were obvious that he was not. As a former customer and paying the ridiculous fees for them to take care of our puppy; one would believe that they would notice something was off and take care of it. The excuses were unacceptable and we are afraid that if he was there another week he would not be with us anymore. read more

I can't say enough positive comments about this place. I send an email and they are quick to respond (maybe 2 minutes, if that!). It took me a long time to find them - almost a month - to have trust to leave your puppy anywhere - you're basically taking a HUGE chance. Puppies can't speak their feelings BUT definitely show it. When we picked up our puppy he cried (because he missed us). But didn't want to leave! That was clear indication that he loves his stay there! Super grateful to Brooklin Pet Care and their wonderful staff! read more

I trust Brooklin Pet Care thoroughly and highly suggest it to anyone seeking a good daycare/kennel. Before dropping my li'l puppy off, I took a tour of the facility and was already impressed by how open they are about their day-to-operation, and was satisfied with the available space for the dogs to play in as well as the indoor-outdoor shelter that they are offered when not playing. However, my biggest reassurance as to Brooklin Pet Care's quality is that my dog LOVES it! When I tell my dog that she's going there in the morning, she jumps around for joy and rushes out to the car. This is the only place that I trust with my dog for long periods of time. Love it. read more