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    PetSmart

    2.2 (26 reviews)
    Open • 9:00 am - 9:00 pm
    Updated 3 weeks ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    PetSmart Photos

    From this Business

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    Reviews With Photos

    We always take our dog to Pet Smart on Lake Andrews, in Viera. We had an appointment today for 1:30. I got a call at 3:05 thinking they were calling me to tell me that our dog was ready. Boy was I mistaken, they called to tell me that someone came in for "express" grooming and they took their dog ahead of our dog and they were just starting on our dog and he would be ready around 5:00 PM. I asked what was the point of making an appointment, which as I said, we are regulars, that it seemed to me that their reason was greed, because they charged more for express grooming. Oh, no, they just couldn't leave their dog!! I used to think these were professionals, however, I found that a regular customer means nothing if they can make an extra $$ by ignoring a reservation and inconveniencing their every 2 week customer. Needless to say, we will be finding a new groomer.

    Two nails cut to the nerve.
    Cassandra J.

    I took my husky to be groomed by Heather and manager Kim. They cut her two of her nails so badly, she cannot even walk. Then they called me and told me they could not groom her because she "has arthritis and could not stand up" when the truth is that she could not stand up because she was in so much PAIN due to the fact that they cut her nails to the bone/nerve. My dog has been immobile since this happened. She weighs 90 pounds and I have to lift her and physically carry her to bring her outside to urinate. She cannot get to her food or water dish, so I have to nurse her and bring it to her. I am worried if she is even going to make it. As she is 12 years old and can't handle the severe pain. Petsmart did NOTHING for me. They did not care at all! Heather and Kim should be fired immediately. I am so furious and worried. This place should be shut down. This is criminal. Wish I could post a video of her unable to walk but it doesn't let me upload.

    This is poor 17 year old Pebbles after they shaved her down for no reason..she was not matted...when I picked her up she was traumatized!

    My 17 year old Pebbles was shaved down by a groomer at Petsmart. I brought her there for a bath and trim...instead they shaved her down and cut her nails. I told them not to cut her nails as she was at the Vet the day before and they trimmed them. But they cut them anyhow....

    Kara C.

    Good experience at this grooming salon. Everything looked clean and nice. Katie did a great job grooming my dog. I loved the way it turned out.

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    3 months ago

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    4 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    5 years ago

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    4 years ago

    Very nice store and friendly customer service. We buy our dogs food there instead of the surprise meat dog foods at the grocery stores.

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    6 years ago

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    6 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    6 years ago

    Very unfriendly staff!! Not helpful at all. I wont be returning since there are plenty of other pet stores in town.

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    6 years ago

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    8 years ago

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    5 years ago

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    8 years ago

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    10 years ago

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    11 years ago

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    9 years ago

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    Ask the Community - PetSmart

    Petco

    Petco

    (29 reviews)

    Most hobbyist complain about the big stores like petco, but I have nothing but praise for this…read morestore. I have been here several times throughout the past few years and all my experiences were positive. The one experience that prompted me to write a review was the level of service and expertise that I received yesterday. I am looking at a starter aquarium for my kiddos and met Christina (I hope I spelled it right), the fish area manager. She was amazing! Very knowledgeable, gave me great advice on setting up my tank and what I needed. Took her time to explain everything, what a great level of customer service. She walked me through the setup and even helped me compare products to find the best ones for my needs. Christina was also a sweetheart with my kids! She made a "big store" feel like a friendly neighborhood store with her kindness and expertise. PETCO you really hit it out of the park when you hired her. I'll update pics once I have the tank set up.

    I walked in to get my dog groomed to see the groomer SITTING on the floor by the register, feet…read moresplayed out with her phone out by her face watching a video. The lady sitting at the register was cold and honestly it was very bad vibes right from the start. They seemed annoyed that I was even there. As I was discussing the cut I mentioned a Matt that formed on my dogs ear and immediately I could see the lady's mood change, in hindsight I realize she probably was excited she didn't have to do any work. She got a comb out and checked my dog to say she couldn't take her due to the Matt's and she needed to go to the vet. I couldn't believe it, when I say they were tiny, they were tiny! I drove 30 minutes to this place with my two babies, and I should have known something was up when I noticed all the available appointments. I later took her to a groomer down the road who said that was ridiculous and shaved them off right in front of me. When I told her what was told to me she literally laughed out loud!

    Problem Solved Dog Training

    Problem Solved Dog Training

    (11 reviews)

    Susie was incredible. Our sweet shelter dog that we adopted got comfortable in our home and her…read moredisposition changed from calm to hyperactive and bitey. Susie came quickly and we had results in the first hour. She gave us specific tools to use and a clear procedure that handled all 4 of our issues. It's been a week now, and I don't think we would have made it if it wasn't for Susie. I highly recommend her. Now we're enjoying our sweet dog again.

    I have a 1-2 ish year old German Shepherd Mix. She is a rescue. Since I got her, Mila has been…read morenotoriously stubborn. She is smart enough to make her own decisions, and that includes ignoring me! Mila and I had previously went to a positive only trainer. That trainer could not get Mila to walk nicely on a leash or perform commands outside my apartment. I was SUPER hesitant on starting "balanced" training. Even before I committed to doing training sessions with Susie, she spent the time explaining her methods and how she teaches dogs. From the get go, before we even started training, Susie took the time to explain to me in detail what she was doing, why she was doing it, and how to respond to Mila's behavior. After 3 sessions with Susie, the dog that used to ignore me on walks and pay zero mind to me is now listening to my commands on walks and checking in on me when I don't ask for it. The three sessions with Susie have been night and day with Mila's behavior. Susie has been so patient with mine and Mila's learning journey. I was able to learn more about dog training and strengthen my relationship with Mila through this experience. You can tell Susie is TREMENDOUSLY passionate about dog training and behavior, and I would 3000% recommend Susie to anyone.

    PetSmart - pet_training - Updated September 2026

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