Clean and friendly. Met the once a week Dermatologist vet. Hopefully our dogs yeast problem will…read moreclear up. Allergies hitting him (and us) hard.

Do not come here. Receptionists hung up on me mid conversation on me asking about pricing for exams…read moreand rudely told me they are not a regular vet only heart, neurological, and oral surgery . I said I understand I was calling about oral surgery for my dog. Told me I need a referral and as I'm asking for a vet I can go to for a referral she hung up. Refused to answer when I called back. So damn rude these type of people should not be in animal care. Trash customer service imagine how poor patient care would be. If you care about your pets don't come here.

I needed a last minute appointment for my dog it was a Sunday no Vets open except for the urgent…read morecare which wanted 195 just to see my dog, so I went online to VCA to see if they had any other open for Monday and sure enough they had plenty. I had never been here before as our primary vet is in banning but had no appointments available, I was suprised by how clean the front area was, Sammie our technician was very friendly and helpful and Oreo loved her. The Dr came in and took care of our dog. We were happy with the service we received and the prices were not bad compared to other places so if you need someway to take your dog try them out. We will be back and use them in the future

very efficient, easy to schedule and friendly. all good, highly recommend. scheduled for a next…read moreday appointment so that was nice. prescription was in stock which is another bonus.

VCA all creatures has been our veterinarian of choice for the past 11 years, and has cared for all…read more7 ourour dogs during this time. They are efficient, knowledgeable, compassionate, and they know us and our furbabies by name.

Dr Kevin Fenton deserves no stars. I brought my small bird with a sprained /broken foot into Dr…read more Fenton. Dr Fenton took my bird into a back room away from me and I heard very loud screaming from my bird to the point of I was extremely disturbed and scared for my bird. I thought Dr Fenton was putting a splint on my bird's foot Dr. Fenton came back in my room with my bird and said oh no I didn't want to put a splint on, but I decided to trim his nails. I did not ask for nail trims on a bird that had a sprained/ broken foot!! I couldn't believe it , abuse in every aspect and even more than that I had to pay $60 for a procedure that hurt my bird. Dr Fenton not care for animals, due to this experience never again. Update - the response say "we're here to listen" - How about we will take action when something has been done inappropriately?? My statement has been made without a reasonable response

Definitely one of the hardest reviews I've ever had to write but also an easy 5 stars to this…read moreurgent care and their staff. Yes, the building is nice, modern and clean but what really makes this place amazing is the staff that work here. I'll forever be grateful for the support and compassion they showed me during one of my hardest moments in life. Rewind: I'm actually not a local and was traveling here from out of town. I was staying in the desert for a few weeks so I brought my dog and cat down with me. In the most stressful of scenarios (traveling and being on vacation) my 13-year old cat fell ill almost immediately after we got into town. After a few days of her seeming not like herself and not eating, I brought her here to the urgent care. A few hundred dollars later and testing it was confirmed that my little one was dying (This wasn't a complete shock as she had been diagnosed with kidney disease a year before with a prognosis of only a few weeks to months to live.) You just never expect to be away from home when something like this happens.... The biggest blessing was that the doctor and techs encouraged me that I could take her home to have a couple more days to process the decision of putting her down/to see if there could be any improvements (even though it wasn't likely.) Having those extra couple days to say goodbye made the process so much more bearable and assured me that I wasn't making a rash decision... when you see your pet declining you know when it's time. I was just really grateful for how the team was so compassionate and flexible with me as I made this decision. While they were all professional, they felt like friends when I needed them most. Bringing my baby back to be euthanized on a holiday weekend was traumatic, but the team handled everything with grace and compassion. They have a special room where you get to say goodbye to your baby and it is very tranquil and lovely overall when dealing with such a tragedy. At the very minimum you would hope for a safe space when enduring something so difficult and they definitely created that....Again the team couldn't have been lovelier. They see these kinds of things every day, but they made me feel like I mattered. The whole process was expensive, but at the end of the day I would do anything for my animals so it just comes with the territory. Looking back, it was worth every penny to make an informed and educated decision and with how well everything was handled from start to finish that I'm so grateful for this team. I hope you find yourself here under less painful circumstances, but I am here to say that this is an amazing urgent care and the staff are A+.

I rarely leave reviews, but I feel compelled to share my experience because I left feeling…read morefrustrated, confused, and unheard. I brought my French Bulldog, Otis, to urgent care because he had been experiencing decreased activity, weakness, and changes in behavior that were concerning to me. Upon arrival, he was panting heavily. As a French Bulldog owner, I understand that panting can be alarming, but Otis frequently becomes worked up in the car, during travel, and in unfamiliar environments, especially during extreme heat. Before my pet's history was fully discussed or I was even checked in, staff immediately focused on the panting and began discussing sedation and emergency concerns. I was initially told about a medication costing approximately $600. Later, the veterinarian explained a different medication was needed so he could examine Otis, and I agreed to those charges. After Otis was taken to the treatment area, I waited for updates. Instead of receiving information about his condition, I was approached multiple times regarding financing options and credit applications. At that point, I still had not received any explanation of what the veterinarian had found, what his physical examination showed, or what the next steps would be. Eventually I was presented with an estimate of approximately $2,000. When I asked what had been found on examination and whether the veterinarian would discuss his assessment with me, I was told that nothing could be determined without additional laboratory work and X-rays. I specifically asked if the veterinarian would return to explain his clinical impressions or provide any guidance regarding the symptoms that brought me in, and I was told no. What disappointed me most was not the estimate itself. Veterinary medicine is expensive, and diagnostic testing has value. My concern is that I left without any meaningful discussion of the problem I brought Otis in for. The visit became entirely focused on diagnostics and financing before I ever received an explanation of what the veterinarian thought might be going on. As a pet owner, I understand that a diagnosis cannot always be made without testing. However, I believe clients deserve clear communication, a discussion of examination findings, and an opportunity to understand the veterinarian's concerns before being asked to make major financial decisions. I left feeling like the primary focus was obtaining approval for diagnostics rather than helping me understand my dog's condition. After spending nearly $300, I still did not have answers regarding the symptoms that prompted the visit in the first place. I hope this feedback helps improve communication with future clients, particularly those who are scared, trying to do the right thing for their pets, and working within real financial limitations.

Amazing! Couldn't ask for a doctor to take care of our fur babies. Staff is very caring and loves…read morethe animals like their own.

Appointment scheduled at 3pm. Arrived at 2:50pm for checked in. Have seen numerous people come and…read morego since 3pm. Ive seen 2 full waves of cars come and go. 2 hours for an allergy shot...

Amazing service each and every time! Staff is very kind and helpful , always gets us in very fast.read more

Ok so a few pros and cons: I was able to get a same day apt…read moreStaff super friendly Office was clean and no wait time once I got there. Con: Its upstairs- maybe there is an elevator? I didn't see one. Best ask about pricing $45 for a simple nail trim. I have never paid more than $12. They charge a $25 tech fee which still made the nails $20. I would of never imagined a nail clipping with no exam would cost so much. Even my pet insurance denied the reimbursement as excessive.

We have had senior rescue dogs who get little complaints from time to time…read more We had a recommendation from a friend regarding Country Club Vet and so when our 12 year old Havanese needed attention, we turned to them. We had placed a request online for an appointment two days ago to be seen this coming Thursday but they called me yesterday to fit me in this morning instead in case the dog had discomfort. Coming from Sun City, this office is easily reached by Country Club Road to Tamarisk to either Cook Street or Gerald Ford. They are located in the shopping center on the northwest corner of Gerald Ford and Cook, across from CSU San Bernardino at Palm Desert. Dr Huston and all the staff who met us are so welcoming! The facility is beautiful and staff are warm. We received the answers to our questions, got lab work and exams done and decided we will enjoy being regulars here.

Dr. Lillian Roberts failed to notice a large tumor during an exam…read more My pet remained in pain for another week. I contacted another vet who referred me to a specialist to have the tumor removed. Dr. Roberts prescribed muscle relaxer pills that were not appropriate for the pets condition.

I am SO impressed with this ER. First of all the Dr/owner has been practicing excellent medicine…read morefor a long time and is knowledgeable and experienced! I sent a kitty here today and she immediately jumped on the phone with me to chat about the patient AND the kitty's dad. They genuinely care about the whole picture. Then I saw the estimate and it was shocking in the best way. This is BY FAR the most affordable ER in this valley. Affordable AND experienced??? You cannot go wrong there! I'm so excited about this new option in our community.

I could not have dreamed up a better experience. I tend to over react about my dog because he's…read moreolder. The staff here put me immediately at ease. Dr. Kennedy is the nicest vet I've ever interacted with and calmed me down so quickly and made me feel like my concerns were being heard and made it seem like my dog was as her dog. I wish more vets were like her, particularly at emergency hospitals. Thank you staff, and Dr. Kennedy for doing what you do and taking care of my baby.