I have been yelping for years and I believe this is the first time I'm reviewing a business where I…read morewent in knowing it was not going to be a positive experience but I ended up receiving compassion and felt heard and understood. My mom lives in the Coachella Valley and she has had her cat, Carrie Catshaw for the last 17 years, a rescue that ended up becoming her best friend. Unfortunately, my mom had to make the difficult decision of euthanizing her companion. She was too upset to setup the arrangements on her own, so I assisted by searching where this could be done in her area. I decided to come here as it was the nearest provider to her. When I spoke to them on the phone to make the appointment, they were so kind and helpful. They were able to convey their condolences on the phone and not at one point did they treat me like another transaction. An appointment was made for a couple weeks later. When I drove out to my mom's to be there for her, we walked into this veterinary office and the woman who was working at the reception desk was so nice and welcoming and treated my mom with so much love. I wish I recalled her name. After just a few minutes, we were assigned an examination room. Keely, a veterinary assistant, briefed us and shared her condolences. She obviously has compassion for animals, but she was able to professionally and genuinely console my mother, who may have not been able to articulate it at the time, but was so grateful for her role that day. Lastly, Dr. Fenn was a godsend that day. In addition to being compassionate in his own right, I commend his ability to explain the steps of the procedure in a clear and concise way, in a situation were one's headspace would not allow them to comprehend anything. My mom was unable to stay for the entire process but was given the opportunity to say goodbye. I opted to stay so her beloved cat would not have to pass without a familiar face. I am so grateful to the entire team for taking such good care of us. If I didn't live in Long Beach, I would, without a question, bring my handsome husky malamute fur child to have Dr. Fenn be his primary care provider. If you live in the Coachella Valley, this needs to be your vet office. I cannot imagine a better one in all of Riverside County.

I have been calling and leaving messages for an appointment for a week and never got a call back…read more My cat is in kidney failure and I need a vet. I cannot understand why they won't respond. It's just cruel.

These wonderful people have been such a blessing to our fur family. We have a senior peekapoo, who…read morewas at the tail end of a genetic dental process, and required a final blood panel before surgery. Imagine my JOY when I found them and discovered they offer SAME DAY APPOINTMENTS! *happy dance* Blood was drawn the day I called them, they performed a thorough exam, the doctor provided me with great information regarding my Belgian Malinois...and helped me once again this week on the fly with an ear infection my peekapoo has. Highly recommend. Two paws up

It's never a good thing when you need to visit the hospital but thank goodness for the professional…read moreteam here at the Palm Springs Animal hospital. My poor dog has had his share of emergency health issues but we have always been able to get an appointment the same day. I can't express how grateful I am to have a professional who is reliable and trust worthy. The staff is always super helpful and we have never had a problem getting my dog seen. I appreciate dr Chang's advice and efforts with making sure my dog is healthy. This practice might cost a little more than some clinics but worth it 10xs over for the type of care and compassion we have received.

Definitely one of the hardest reviews I've ever had to write but also an easy 5 stars to this…read moreurgent care and their staff. Yes, the building is nice, modern and clean but what really makes this place amazing is the staff that work here. I'll forever be grateful for the support and compassion they showed me during one of my hardest moments in life. Rewind: I'm actually not a local and was traveling here from out of town. I was staying in the desert for a few weeks so I brought my dog and cat down with me. In the most stressful of scenarios (traveling and being on vacation) my 13-year old cat fell ill almost immediately after we got into town. After a few days of her seeming not like herself and not eating, I brought her here to the urgent care. A few hundred dollars later and testing it was confirmed that my little one was dying (This wasn't a complete shock as she had been diagnosed with kidney disease a year before with a prognosis of only a few weeks to months to live.) You just never expect to be away from home when something like this happens.... The biggest blessing was that the doctor and techs encouraged me that I could take her home to have a couple more days to process the decision of putting her down/to see if there could be any improvements (even though it wasn't likely.) Having those extra couple days to say goodbye made the process so much more bearable and assured me that I wasn't making a rash decision... when you see your pet declining you know when it's time. I was just really grateful for how the team was so compassionate and flexible with me as I made this decision. While they were all professional, they felt like friends when I needed them most. Bringing my baby back to be euthanized on a holiday weekend was traumatic, but the team handled everything with grace and compassion. They have a special room where you get to say goodbye to your baby and it is very tranquil and lovely overall when dealing with such a tragedy. At the very minimum you would hope for a safe space when enduring something so difficult and they definitely created that....Again the team couldn't have been lovelier. They see these kinds of things every day, but they made me feel like I mattered. The whole process was expensive, but at the end of the day I would do anything for my animals so it just comes with the territory. Looking back, it was worth every penny to make an informed and educated decision and with how well everything was handled from start to finish that I'm so grateful for this team. I hope you find yourself here under less painful circumstances, but I am here to say that this is an amazing urgent care and the staff are A+.

I was pleasantly surprised with how quickly the doctor and staff could see us. In addition, I have…read morea highly anxious dog that is hard to examine and treat. They did their best to work with her. My dog is on meds and hopefully will take care of the problem! I highly recommend Veterinary Urgent Care of the Desert.

very efficient, easy to schedule and friendly. all good, highly recommend. scheduled for a next…read moreday appointment so that was nice. prescription was in stock which is another bonus.

I needed a last minute appointment for my dog it was a Sunday no Vets open except for the urgent…read morecare which wanted 195 just to see my dog, so I went online to VCA to see if they had any other open for Monday and sure enough they had plenty. I had never been here before as our primary vet is in banning but had no appointments available, I was suprised by how clean the front area was, Sammie our technician was very friendly and helpful and Oreo loved her. The Dr came in and took care of our dog. We were happy with the service we received and the prices were not bad compared to other places so if you need someway to take your dog try them out. We will be back and use them in the future

I needed to get my Simon the Simonese's cat nails clipped . I called PET LUX and they gave me an…read moreappt. right away . The appointment setter was very friendly on the phone . Easy to get to with enough parking and an elevator !! I did not want to climb stairs with a heavy cat carrier. We were greeted with a welcome & a smile - which is a huge plus! A clean and clean smell office with an organized reception area . We only waited a few min. and then Simon was taken to the back office in his carrier. Within a few min. he was brought back perfectly calm after his nail clipping. I was very impressed with this experience and without a stressed out cat . We certainly will have PET LUX for other services when needed and continued nail clippings . Thank you PET LUX, we will see you again. Love, Simon & Sandie Howard

Ok so a few pros and cons: I was able to get a same day apt…read moreStaff super friendly Office was clean and no wait time once I got there. Con: Its upstairs- maybe there is an elevator? I didn't see one. Best ask about pricing $45 for a simple nail trim. I have never paid more than $12. They charge a $25 tech fee which still made the nails $20. I would of never imagined a nail clipping with no exam would cost so much. Even my pet insurance denied the reimbursement as excessive.

They specialize in nervous pets, so everything they do is to put the pat and the owner at ease…read more Very gentle and kind.

I have been coming here for about three years now. My poodle Lulu, is about five years old and I…read morewouldn't trust just anybody because she's my fur baby. We have always got great care and good information on each and every visit. Everyone is so nice and you go into a living room setting with your pet and they sit on the floor to examine your pet! The last time I was there a few months ago I was telling the young lady when she had a check up that she had problems with her anal glands they need to be expressed every six weeks or she cannot go to the bathroom. She told me about a product to put into her food and a completely cured the problem! It's called glandex . I am completely thrilled because now it isn't a problem every six weeks. I highly recommend them.

Clean and friendly. Met the once a week Dermatologist vet. Hopefully our dogs yeast problem will…read moreclear up. Allergies hitting him (and us) hard.

Do not come here. Receptionists hung up on me mid conversation on me asking about pricing for exams…read moreand rudely told me they are not a regular vet only heart, neurological, and oral surgery . I said I understand I was calling about oral surgery for my dog. Told me I need a referral and as I'm asking for a vet I can go to for a referral she hung up. Refused to answer when I called back. So damn rude these type of people should not be in animal care. Trash customer service imagine how poor patient care would be. If you care about your pets don't come here.

Dr Schwartz was FABULOUS! He actually performed a surgery on…read moreout 14 year old Schnoodle. Successful and Teddy did great!!

The Dr and his assistant were both excellent with our two dogs. Everything went perfectly and…read moretimely.

Tammy and her team are the best!! Our puppies love her, she genuinely is a pet lover and will give…read moreyour fur babies so much love! Highly recommend

I couldn't find the place, but they were nice enough to come out and flag me in.I was hopeful,…read moreuntil a woman started filing my dog's nails haphazardly, and because I questioned them, she told me I was rude and asked me to leave.