I called and asked if they treated birds, and they said yes, so I brought my bird in because she seemed very sick. They did an examination, and I explained all of her symptoms. They told me it seemed like she was having seizures. The doctor said they weren't sure what was causing them. They wanted to do an X-ray and blood work, but unfortunately, they didn't have the equipment needed to do blood work for a bird. The X-ray came back normal. She was discharged with medication to help prevent seizures and antibiotics because her lungs sounded raspy. My bird was vomiting, very weak, wobbly, and having seizures. Honestly, I've been thinking about everything over and over, and I'm still upset because I wonder if things could have been different if the blood work had been available. I wished there had been more they could do for her instead of sending her home when she was already so weak. It's been five days since the ER and her death. Today I found rust on the bottom of her cage, especially in the corner where she would always lay. It made me wonder if she could have been exposed to something from the rust or metal. I can't say for certain that this caused her illness, but finding it afterward has left me wondering if it could have contributed. I also blame myself for not noticing it sooner or thinking to mention it. I know I did the best I could with what I knew at the time. Thank you, Dr. Horwitz, for trying diagnose my girl and doing what you could for her. read more

Your pets are their priority. Even though I had to put my Persian cat down, VEG ER was very compassionate. They really worked with me on how I could be with my cat before the procedure and my financing. This is the place to go when your pet is sick or have an emergency. They treat you and your pet with kindness and respect. read more

Again, I must give Dr. Andre and her VegER team 5+ stars. This trip was for my five month old Bernedoodle Trixie and we received the same friendly, competent treatment I received six months ago when I took my daughter's Bernedoodle puppy in. They listened carefully to the issues we were having. Then conducted appropriate testing. Every step of the way Dr. Andre explained the process, results and set expectations. Best yet, our regular vet works closely with them and was provided with test results for our post ER follow up appointment. I highly recommend VegER if your regular vet isn't available. read more

VEG ER for Pets - Trixie (the patient) - Emergency Pet Hospital Near Me - Palm Desert, California

My poor little dog had two seizures yesterday, and VEG was the second veterinary visit of the day. I was understandably very worried and overwhelmed. Everyone at VEG was incredibly considerate, compassionate, and caring. They took the time to explain everything clearly and, most importantly, worked with me to structure the pricing in a way that made the care more affordable. I am so grateful for the kindness and understanding they showed both Fenway and me during such a frightening experience. I highly recommend VEG for their excellent care, compassion, and willingness to work with their clients. read more

My boy was whimpering with pain and breathing very hard and fast. I couldn't find anything obvious going on, so brought him to VEG at 11 pm on a Friday night. It was our first time here. They were very very efficient and friendly. They immediately checked him out to rule out whether it was life threatening. It was not, thankfully. After a full evaluation it was determined he was suffering from neck pain, must have been bulldozed by our larger dog. After a few injections, we were sent home with pain meds and steroids. I was impressed that they did not over sell treatments. I felt they were honest, sincere and took good care of my fur baby. I would not hesitate going back should an emergency arise. read more

VEG ER for Pets - My Lucky (his name) boy! - Emergency Pet Hospital Near Me - Palm Desert, California

From the time we walked through the door EVERYONE that we had contact with took care of us as if we were the most important patient in the building. I cannot thank VEG ER for taking care of our Drakeo . I wouldn't hesitate to take any of my babies to them. Thank you for hiring and being the Best team I have ever witnessed in an emergency room. read more

VEG ER for Pets - Dragon in the incubator - Emergency Pet Hospital Near Me - Palm Desert, California

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Update: Son had the hardest decision to make. Budah had seizures and ultrasound showed bladder cyst. The whole staff was perfect. They gave him the information, showed him the ultrasound. Gave him space and time without him asking for it. They let him make the choice, Budah Thank you everyone read more

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Horrible experience!! Do not recommend at all! We got there around 1 am and understandably there was a wait because there were a few patients. However after FOUR HOURS and two other patients just leaving due to the wait, we also decided to leave. The doctor was literally running around like a chicken with her head cut off . She kept saying she was going to get to us, especially because we were now her last patients being that the others just walked out. She decided to look at a procedure video instead of helping our baby that was in pain. What a joke, no real concern! We are furious! We drive from yucca valley in the middle of the night to not even be helped. They just made her more uncomfortable by taking a rectal temp, for no follow up. Just bring your loved ones elsewhere for true care, read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Palm Desert, California

Our cat, Zasu, was having an emergency, so we googled "Emergency Vet Near Me" and came to VEG ER from our home in Palm Springs. An easy drive (at 4:30AM) and easy to find. A truly amazing facility. It is set up like a giant ER. No lobby. You can be with your pet the entire time. Dr Chung and the entire staff were kind, compassionate and professional. Sadly, our Zasu had to cross the rainbow bridge. Again, such kind and compassionate care. Her passing was quiet, calm and dignified. If you are in need of an emergency vet, I can highly recommend VEG ER. read more

VEG ER for Pets - Zasu Puss 2017-2026 - Emergency Pet Hospital Near Me - Palm Desert, California

Excellent experience at VEG ER for Pets in Palm Desert. We brought our Timmy in because she was experiencing ataxia and retching, and we were very concerned. Dr. Aria Andre was excellent. She was caring, professional, thorough, and took the time to explain what was happening and answer our questions. The entire staff treated Timmy with kindness and compassion and made a stressful situation much easier for us. We felt that Timmy was in very good hands from the moment we arrived. We are extremely grateful to Dr. Andre and the VEG team for the wonderful care they gave Timmy. I highly recommend VEG ER for Pets in Palm Desert. The Kratzers read more

Kind and caring same-day private suite appointments. Even sent a sympathy card signed by all of the staff later. Tough to say goodbye to our Springer, but glad we did it there. read more

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The staff is excellent, as is the communication. I was greeted the second I walked in. As a matter of fact, they even came to open the door for me & triage began immediately. I was able to be with Kiko the entire time I was there (except for xrays) up until the time he was in his kennel pending surgery, when I left. I am his petsitter, and their communication was equally fantastic with his people. I already took a bunch of refrigerator magnets to give out to friends. read more

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Thank you to all the staff. Can't remember all the names but the ultrasound guy was amazing and Dr Vasquez was amazing. There were also a few others that were very helpful during our tragic 5 days but it was too emotional to remember any names. Thank you all for making this process so much easier and taking great care of Olive. Was very impressive seeing the love you all have for these animals.We highly recommend you for all services. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Palm Desert, California

This is my second review of this location of VEG. It was finally time to say goodbye to my dear Scrappy, the dog that got me through the death of my husband not long ago. I'm now a 80 year old widow. Actually it was Christ Day when my husband past. Scrappy was there for me when no one else was, however, he started having really bad seizures, went blind because of cataracts and his quality of life was declining fast. I knew exactly who to call. You will never find more compassionate people than VEG. I was put in a private room with Scrappy on my lap, not a cold table. It had low lighting, soft music playing and candles and a jar of Hershey Kisses. No dog should ever go to heaven without tasting chocolate. Let me spend all the time I wanted with him. They gave me a buzzer and said to push it when I was ready. When the vet came in, she sat on the floor and gave him a sedative. about a minute later she gave him his final shot and stayed until he was gone. They let me stay with him as long as I wanted. And believe it or not, they didn't charge me a dime. read more

VEG ER for Pets - My boy Scrappy. - Emergency Pet Hospital Near Me - Palm Desert, California

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Friday night, 10 PM, getting ready for our pre-bedtime walk our Scottish Terrier couldn't walk and was having mild seizures. Thank goodness we now have a 24 hour emergency hospital in the Coachella Valley. We were completely blown away with the care at Veg ER. They have a triage person meeting you at the door and there were about 5-6 additional staff members as well. They diagnosed the issue almost immediately (I'm ashamed to say our girl found a CBD gummy on the floor). Of course, it's nothing to take lightly as she only weighs 20 lbs. The staff gave her an anti-nausea injection and some sub-q saline. We returned home and by morning she was 90% back to normal. The fees were reasonable, but more important, the fact that the facility even exists is a much-needed addition to the veterinary services available in this area read more

We got to experience VEG ER for the first time during a genuine emergency while we were away on a cruise, and I can't speak highly enough of how they handled it. Our cat, Benji, had a sudden, severe health crisis while our daughter was at our home cat sitting. The moment I called to say she was on her way with a cat in critical condition, the team was ready -- no waiting, no delays. They got him pain medication and sedation immediately to keep him comfortable while they assessed the situation. Dr. Randy Posada called us after the exam to walk through his condition and our options honestly and clearly. Ultimately, we made the heartbreaking decision to let him go. The staff brought him to a private room and allowed us to FaceTime beforehand so we could see and talk to him one last time, then allowed us to stay on through the entire process so we could be there with him until the end. That level of compassion says everything about how this clinic operates. Thank you to Dr. Posada and the entire team! read more

We brought our 13yo Shih Tzu in last night (this morning) after noticing gastric distress that included passing rocks/sand, etc. They answered my call immediately and were ready for us when we arrived. Dr. Posada and Brandie were incredibly kind, as was the entire team in the ER. I so appreciated the open concept and that we were able to be by our little guy's side for everything...except the XRays, of course. We even sat there during the endoscopy where they removed the rock that had lodged in his stomach. The entire operation is run very well, and I was blown away by how much attention we received even with multiple other patients in need. The waiting areas are very comfortable and set up perfectly for your comfort during very tense and long hours. That all being said, I hope we never have to see any of these people again. (Haha) However, if the need for emergency vet care ever arises again, I will immediately head for VEG. Thank you all...so so so so so much. And, Emmett thanks you, too!! read more

Absolutely unacceptable experience at VEG. We brought our cat in needing urgent attention, but Amanda seemed more interested in flirting and chatting with my girlfriend than providing focused, professional care. Instead of making us feel heard and reassured during a stressful emergency visit, her behavior made us feel ignored, uncomfortable, and concerned that our pet was not receiving the attention she deserved. An emergency veterinary clinic should put sick animals and worried owners first--always. This was not the time or place for personal attention or socializing. VEG management should seriously address the professionalism and priorities of its staff. read more

I had to bring my orange tabby, Jinx, in for an anal gland abscess, and the visit far exceeded my expectations! Naturally, bringing our pets to an emergency vet can cause anxiety and fear, but the team at VEG ER for Pets in PD made me feel right at home and completely at ease. Dr. Posada and the technicians/nurses handled my cat's situation with care, consideration, and a calm approach, which made the entire experience feel much easier for me. I was apprehensive about bringing Jinx here because I knew about the "open-concept" room layout, and he had gotten out once before and gone missing for five weeks before I thankfully found him. However, once I arrived, the facility felt very safe and secure, and the staff even offered me a private room, which I thoroughly appreciated. I was able to be with my cat every step of the way and even watch his procedure being performed. Dr. Posada was very informative and kind throughout the initial diagnosis, procedure, explaining the aftercare, potential risks, and answering all of my questions with patience and care. It is so refreshing to have had such a positive experience at an emergency vet clinic, especially since my past experiences at other locations have been filled with nothing but panic and fear. I will always recommend this clinic to anyone who asks! My sweet boy turns 8 today, and he is recovering very well! Thank you for providing such wonderful care for Jinx and me. read more

Dr. Horwitz was far from professional during our visit. She was dismissive of my pet's needs and did not thoroughly explain the diagnosis or treatment plan. She made comments such as, "Since money is a concern for you," which felt insensitive and inappropriate, especially considering I had already agreed to a bill of approximately $1,500. What stood out most was that her focus seemed to be on payment rather than patient care. In an already stressful and emotional situation, I expected more compassion and empathy. Additionally, Dr. Horwitz loudly shouted across the hospital, "DID THEY PAY?" regarding a man leaving with birds. Everyone in the lobby turned to look at him. After a veterinary technician responded that he had paid, Dr. Horwitz simply laughed it off. I found this behavior unprofessional and embarrassing for the man involved. Overall, I would strongly recommend requesting a different veterinarian if possible. Pet owners deserve clear communication, compassion, and empathy, especially when facing a serious illness with their pet. Unfortunately, my experience with Dr. Horwitz lacked all three. read more

The best animal ER hospital ever. Everyone there is so kind and they make you feel so comfortable while you're waiting with your pet. They have treated my dog so good. So happy they finally have a ER animal hospital in the desert. read more

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They greeted me right away. Took care of my dogs and the bill wasn't bad at all. She didn't push unnecessary testing. It was 3 am. I am so appreciative of the DR and support staff. read more

VEG ER for Pets - Puppies with a cough. We had to isolate . - Emergency Pet Hospital Near Me - Palm Desert, California

Words cannot describe how grateful we are to VEG and their staff. A 24-hour emergency vet is a must in the area and I'm so glad this place was here when our diabetic dog, Cloe, started having seizures. Compassion and empathy show in their care. VEG's open concept is incredible and you can stay with your pet all 24 hours if you want. You can be by right their side as they receive treatment. When available, staff can also prep a private room for you to be with your pet to provide a bit of peace & quiet with them. It's heartbreaking to see them suffer and know there's nothing you can do about it, but trust the professionals. I know not every family is as lucky, but I'm so, so thankful that we walked out of there with discharge papers. Our dog came home with us a couple days later. As expected, the medical bills were crazy expensive and they do want you to pay for treatment upfront (once the emergency has been stabilized). We were fortunate enough to be able to do so, until our dog was well enough to go home. They do have payment plan options through the online payment portal. Lastly, Dr. Wellard and Dr. Chung are masterclass with their approach to distraught families and they truly take the time to explain the situation, bring up next steps, and wait for any questions. The empathy for patients and families is truly appreciated. Dr. Horowitz took over Cloe's case and her confidence in our dog going home was really nice to hear. We also have to note that Amanda, Levi, and Cici were exceptional staff and so kind and careful with our baby. Amie first greeted us when we got there, and she was really attentive and a helpful resource all weekend. Brittany also brought a positive energy to the end of our visit. Cloe thanks you all!!! She has since seen her regular vet specialist for follow ups, and is back to wagging her tail again, just like normal. Well, as normal as a 14 year old dog with diabetes can be. She's doing much better and it would not have been without VEG. read more

VEG ER for Pets - Cloe under VEG's care - Emergency Pet Hospital Near Me - Palm Desert, California

They absolutely did not listen to me and MISSED the OBVIOUS diagnosis causing my dog to suffer longer than he had to!! I brought in my dog who had a collapse trachea . He was coughing constantly for 12 hours . When I brought him in I told them I was concerned he has heart disease. They took x-rays and when I was called to pick him up they simply confirmed he has a collapsed trachea and gave me cough medicine. As I needed the X-ray sent to my vet for his follow-up appointment, they sent them to me. When I open them I saw he clearly had an enlarged heart and pulmonary edema . There was no mention ​​ of this by the radiologist or veterinarian who saw him . I was shocked when I saw those x-rays ​! Two vet techs and another veterinarian looked at the x-rays and were also shocked and dismayed​ that VEG ER did not did make this simple diagnosis since it was obvious he was in distress due to his heart. Putting him on heart medication has made all the difference . The $900 I spent here was ​ a waste considering I would have expected them to listen to me when I had my concern , having had a dog who had heart disease in the past, which I told them. Don't waste your money!! If you have an urgent situation go to the ER vet instead . They didn't do s*** for me or my dog. Even to an untrained eye the x-rays were obvious !! read more

Love this idea the owner has chosen to focus on PETS & PARENTS staying together the whole time. It's nerve racking in the first place taking your animals to the vet for both owner and pet. This is a heartfelt, brilliant and important way to make a traumatic experience and situation so much easier and better. So Thank You for making this happen! I just moved to the area and looking for where I can take my two doggie children lol and I definitely found my Place! read more

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I just can't have enough amazing things to say about this facility. The level of professionalism and genuine care I felt is incredible. This is just not something you get even at the regular vet that see your pet regularly. From care to having to make the sad choice to let her go to doggy heaven the sympathy and gentleness of every single person is just beyond measure. 10 out 10 A+ thank you everyone read more

My dog was bitten by another dog on a Friday night at 7pm. His dew claw was half torn off and quite bloody. They checked us in and then for an hour ignored us, despite the fact there were 25 staff members, many of them sitting and staring into space. When I flagged one down, they told me my wait would be at least 7 hours. I left and took my dog to another emergency vet 2 miles away where they saw my dog immediately and performed the surgery under sedation in 1.5 hours. VEG was a nightmare. read more

I sincerely hope no pet owner ever has to experience what I went through at this hospital. My dog had been bitten by a much larger dog that left significant wounds, I was worried to death as any pet owner when their fur babies are sick. I felt like instead of finding compassion, and ethical emergency medicine, I had walked into a high-pressure sales campaign. The moment I declined a $650 X-ray, the pressure campaign intensified which went on for more than an hour. One by one, staff members, veterinarians, and finally the hospital director/owner all took turns hard-selling me on authorizing the X-ray which seemed to be used as a precursor to push for more unnecessary expensive diagnostics. After the 4th round of relentless argumentation and persuasion, I requested the 4th staff member to not get any more people to come and talk to me about X-rays, against my clear request, they still sent out the "heavy weight" director/owner as the marathon finisher to pressure me. Finally, I said to the director: "I am his owner, I am an adult, I have the right to make decisions for my pet's care." That should have ended the conversation, but the director even went on so far to tell me that if I left with my dog without X-ray, he could "lose his license" and that I could "sue him." I told him, "I guarantee you I won't sue you," and offered to sign a disclaimer accepting full responsibility for my decision and to release the hospital from any legal responsibility. The director then turned to his staff, shouted "Transfer!!" as if he's the one with all power to override my decision regarding the treatment of my pet. I said "Wait a second, do I get a say in what I want to do regarding the medical treatment of my dog?" It was met with silence. After 5 rounds of marathon campaign with no success, they finally left me alone. The point was not the ridiculous excuses that if the director/owner granted my wish to let me and my dog leave the hospital without doing the $650 X-ray "he will lose his license" or that I will "sue him," but doing an X ray can be used as a powerful and convincing tool for the hospital to frighten pet owners even more to push for THOUSANDS $$$$ more in expensive and unnecessary diagnostics and treatments. Dr. Randy Posada even went as far as telling me to "be prepared for end of life" arrangement for my dog because I refused their pressure to authorize the X-ray they tried so hard to sell. As for the offer to perform the radiographs at no charge mentioned in the Dr. Michael Hyder's reply below, I specifically asked Dr. Posada who was the attending vet to my dog about it. He explained that the "free" offer applies only to taking the radiographs. The interpretation and analysis of those radiographs would still cost approximately $600. In other words, while the imaging itself may be advertised as free, obtaining the diagnostic information that gives the radiographs any clinical value still carries a substantial fee. The complimentary snacks, bottled water, coffee, and tea displayed in the waiting room mean absolutely nothing. They create the appearance of a caring hospital while terrified pet owners are being scared and pressured into authorizing thousands of dollars in diagnostics during the most vulnerable moments of their lives. I left feeling disheartened and disgusted by the cold calculation, manipulation, and coercion. I would never return, and I would never recommend this hospital to any pet owner. If you go because it's after business hours and no regular pet hospitals are open, be prepared to be pressured into accepting a $650 X-ray and $600 blood test even for a dog sneeze. UPDATE: Reply to Director/owner Dr. Michael Hyder Dear Dr. Hyder, I disagree with your characterization of the events surrounding Mickey's visit. Your letter states that veterinarians must be able to communicate their concerns, risks, recommendations, and limitations so that clients can make informed decisions. I fully agree. At no point did I refuse to hear Dr. Posada or your recommendations. I listened, asked what information the radiographs were expected to provide, and how the findings would specifically alter Mickey's treatment plan. Despite asking multiple times how the results would affect Mickey's treatment specifically, I never received a direct answer. That is the information necessary for informed consent. You also told me that if I declined the radiographs, you or the hospital could lose your veterinary license and that I could later sue you. I ask that you identify the medical, legal, or professional basis for those representations. Is it VEG's policy to advise clients that a veterinarian's license is jeopardized whenever an owner declines a recommended diagnostic test? If not, what basis did you make those representations to me? read more

I needed emergency services for my dog on Labor Day evening. Thank goodness there's a place open on holidays to help. They triaged my dog and cared for him when I entered their facility. The only negative was that they were really busy and I had to wait for hours before a veterinarian could see my dog. No matter. At least they were there when I needed them. The staff was friendly, compassionate and very helpful. Thank you VEG ER. read more

VEG handles all emergencies 24/7. A wonderful group of techs and vets. My Molly had raw spots and couldn't stop scratching. The vet had a gentle touch and she treated Molly's inflamed spots after doing a thorough work-up. read more

Our first experience there. Was absolutely incredible. Everyone is so friendly and just about the client experience. Dr. Morey was kind and kept working until she found our sweet Golden Retriever, Harley had a UTI. Also, an ear infection. Harley was happy the whole time, wagging his tail during the tests. The tests were professional and quick. Harley hardly minded. We left with antibiotics and drops for his ears. We've been to several vets over the years, here in the valley, and in Orange County and I have to say this place is top notch! This will be our go to place. read more

No need to write a long review. cause its simple BEST EXPERIENCE, EXCELLENT CARE AND COMPASSION. very detailed examination answered all our questions every part of the staff was great loved the open floor plan. read more

Mad props for this Vet ER. I had to rush my kitty in for heat stroke and they rushed her into an O2 cooling room then fluids. Everyone is super nice and they are so organized. I was able to be right there with her and checked in often while I waited. So, so much better than the awful VCA on Washington. read more

This place is amazing My puppy was having seizures for the first time in her life at nine years of age when I walked through the front door, they grabbed my dog and started administering help immediately This place is just so amazing from Dr. Michael to giving me exact examination of what was happening to my dog to telling me go sit with my dog and I could be with her to Leo the vet technician I think that's correct Who administered my dog IV and medicine? I just can't say enough good things about this place. If you ever have a pet emergency go here they will take very very good care of you. read more

We were referred by Vetco to take our pup here for emergency care. We walked in, greeted at the door, asked what symptoms our pup was dealing with, this is when full action took place of getting her to a table, getting vitals and even an ultrasound right in front of us and all happened in seconds of walking in. No waiting, no signing papers. I felt like I was transformed into a tv episode of ER. This experience was fantastic! I would highly recommend this place for pet emergency care. Staff was super nice, caring and helpful. Gave you the best service and care for your pets needs. Staff also asked if we would be staying during our pups hospitalization as visiting hours is 24 hours and just walk in and stay as long as you'd like. Wow, just outstanding. Fairly new being open for 2 years, open concept care. Glad we came here and got this experience as it is like no other. read more

VEG ER for Pets - Cherry girl getting oxygen treatment. Green band is her IV for meds. - Emergency Pet Hospital Near Me - Palm Desert, California

Everyone should know about this place that owns a pet! Open 24/7 The staff was all wonderful, kind and compassionate. I walked in on a Saturday night at 6pm-left at 8:30pm. I bit longer than I was hoping, but other emergencies came up that was more critical than mine. They were even working on a bird! I hope you won't need their services, but if you do-THEYRE AMAZING! read more

I can't give enough praise for this place. Roxy was not feeling well at all, and we made the right choice bringing her into VEG ER. From the moment we arrived, the caring staff immediately began checking her out. The vet took her time, thoroughly examined Roxy, and discovered the problem right away. She needed a quick procedure, and just a couple hours later, Roxy was back home recovering comfortably. Thank you to everyone at VEG ER for the compassion, professionalism, and outstanding care you gave Roxy! read more

Second time here with 2 different dogs. 5 stars was an understatement, they're really good here. It's actually amazing how nice and caring the staff is. I saw some complaints about it being pricey but it's always been pretty reasonable when we've gone. Highly recommend VEG ER! read more

At around 4 a.m., I brought my cat, Sora, in for an examination because he seemed to be having trouble breathing. From the moment I walked in, the nurses and doctor immediately stepped in and began caring for him. I have never experienced a vet that showed this level of urgency and compassion. Dr. V was absolutely wonderful. She was attentive, patient, and took the time to listen carefully to everything I had to say. She thoroughly examined my cat and explained everything in a way that made me feel reassured and informed. Thankfully, there was no serious danger, but the care, attention, and genuine concern they showed for my cat meant so much to me. read more

Brought my puppy in this morning after calling and got seen quickly. The staff is joyous to work with and they really make sure that your dog is at ease as much as possible even when the patient is a 5 month old puppy. She was a bit scared to be there as most would and when she barked no one made it a big deal. I highly recommend this VEG location. They are extremely comforting and giving you a play by play instead of keeping you in the dark. Thank you for the stress free trip! read more