The manager and staff (Josh Jay) at this Petco/Desert Dunes Shopping are knowledgeable, helpful and caring. Thank you for taking the time to assist, explain and help us with our special needs cat. Appreciate you! read more

A bit more expensive than others, but the staff was amazing. Scott was helpful and nice. I trust the slightly higher prices are because they take better care of the staff, because they were noticeably happier than similar places. Great selection of dog food. No waiting, great folks, easy parking. I'm a fan. read more

Went here today for a shot clinic for my senior pet. While I would give Vetco and their accessibility to affordable shots five stars, the customer service part of the store itself is lacking. After spending time in line at the clinic and then trying to pay with Apple Pay, which was down, I asked if I could use the restroom. I was told that they are not open to the public. Hmmmm.......I think the slogan for Petco is, " Where the pets go.'" Well, they don't let humans use their bathroom even as a paying customer with a 17-year-old dog in mid-July. When I got back to the car it said it was 110 degrees. The initially polite cashier who later claimed on the phone to also be the manager recommends you go to Aldi with your pet in tow as "theirs are really nice." I get how businesses have to crack down on who uses their facilities due to theft and just lack of respect for cleanliness, but being denied usage of a facility where you have non-service animal is a bit ridiculous because, well, they're a PET store. He even seemed happy with himself for the recommendation (like doing me/us a favor?) which didn't help solve my problem. So I decided to call and speak to the manager and it turns out he was/is the manager. Another hmmmm. If that's the case, he needs to work on his soft skills or at the very least have signage that indicates there is no public bathroom as policy. I remember the Palm Springs location associate once said to me they recommend TJ Maxx's bathroom next door. He acted the same way like it was a bro tip. So this seems to be a pattern and I'm not sure how these other corporations feel about being the rest stop for a neighbor. I drove to Petsmart down the street and used their restroom with no issue with my dog, bought something I didn't really need, and donated $2 to their charity of the day. Kinda felt more like a bathroom fee but good karma or dogma comes back around. When you gotta go....you gotta go. read more

Petco - Great place to get vaxed - Pet Stores Near Me - Palm Desert, California

Fantastic service to re-align a choker collar for my dog! David had amazing patience trying to figure this out! A real challenge. After, adding a couple more links and hooking the chain correctly, all was accomplished! So impressed by his caring attitude and determination! Awesome service! read more

I have taken my dog to Petco groomer several times a year and when I am in town . The groomers were always nice and did a good job. It seems everyone that I used in the past has moved on to new places . Sometimes the cuts were not great but he is a dog and it will grow out in a few weeks . This last visit was a completely new experience. I picked him up and realized immediately it was a bad cut but after waiting over 3 hours I felt like it was best to tip well and say nothing . Once I got home and tried to brush him I realized that every hair on his head seemed to be a different length .It looked like I had done it myself , why would they even think it was the proper haircut ? It was not just bad it was a mess. The following week I found a new groomer and she did the best she could to fix the mess. I will never return , it's not the place it used to be. read more

Service was super friendly, it's a small store and there weren't that many workers but the ones there were friendly and helpful.

Petco doesn't sell fish..? I walked in at 6:45, they close at 8 mind you, three people sweeping the floor but not one person lifted a head to say hello or ask if I needed assistance. There were empty boxes in the isles and one of the cashiers was conversing with a homeless man in the corner of the store.. it was all very weird. But needless to say.. this PET store doesn't sell fish read more

We were visiting from out of town and this particular store seemed smaller and older. Very short staffed with 7 people waiting for one cashier although there were at least 4 other employees on the floor. After about 10 minutes, another cashier showed up. Of course I was the last person in line so the cashier was happy to get the crickets I needed. read more

My dog had a great haircut in Petco yesterday! She smells great, looks great and the staff was kind and attentive. We'll be back!

Would not recommend taking your pet here to get your pet groomed. Based on several other people, I can see I'm not the only one thats complaining here. They messed up my dogs cut. The person working here was really rrude. Service was lacking and woul dnot recommend. Overpriced as well. read more

Horrible place to get your pet groomed. I took my pet . They completely chopped her. Keith is worse groomer there don't ever take your pet to be groom by him. The manager Tyler I told him they chopped my pet . He was rude and prejudice towards me. Told me we can refund your money and said don't want a refund, I want a decent cut for my puppy as I would expect when I go to a stylist for myself! read more

Don't waster your time or money. They don't honor their own coupons for their "first free exam" and then they try to package vaccines that your pet doesn't need including a very overpriced microchip that comes with three free visits within a year that you won't need considering that most vaccines are 1-3 year boosters and even those are overpriced. We had an appointment and arrived where we spoke to "Emily" who was very rude and abrupt and trying hard to tell me that my dog could only receive their one year vaccinations as her previous vaccines expired a month ago. I asked her if I could speak to their veterinarians and that's where the conversation took a bad turn as there wasn't a licensed veterinarian giving the vaccinations as they only had a vet tech. I wasn't allowed to speak to that vet tech either. It was then that we decided to take our business elsewhere as there were too many red flags. A call to Petco customer service to document our poor treatment proved another waste of time. The old adage if "if it's too good to be true then it probably isn't!" read more

I came in for a particular brand and flavor for my cat. She has been a very picky eater at 15 yo. I tried Stella and Chewy's and she went crazy for it. So I went back to get a 30 day supply and they had a limited amount in the store. When I went to check out Casey and Emily were helping me. I asked Casey the cheapest way to buy these packets of wet food. She literally did a search to find me a cheaper price via competitor. Because they will match pricing. I was super impressed by the way she took her time and helped me with exactly what I needed. I was able to save a lot of money by taking the extra time with her. This Petco has had some staffing changes that are very positive. I believe they hired more staff. I would highly recommend the Palm Desert store as they went that extra mile for me. read more

They have the litter our kitty prefers. Probably needed a second checker, though we wish there were at least one more PetCo!

I like that this petco is never really crowded and they have a good selection of treats. I was in and out in less than 10 minutes. I had to get our dog some greenie pill pockets for his allergy medicine and they had a sale on some blue Buffalo teeth bones so I picked some of those up too. It can be confusing sometimes with the petco pals rewards price when that item is also on sale and when I asked the sales girl she didn't know which price was correct. Luckily it was in fact the cheaper price-one of those buy 2 get one half off sales. read more

Petco - Always works putting pills in these. - Pet Stores Near Me - Palm Desert, California

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The store here is significantly smaller than others but the staff goes above & beyond & is super helpful. Staff at Indio location really needs help in the customer service area. Nobody is helpful there! Thanks for your help over the phone today Bruce! You were more than helpful for physically walking to check on a product & setting it aside for me. read more

THEY CUT OFF MY CATS NIPPLES Both of my cats went in to be groomed today, both of them came out wet, both of them came out with dirty ears, both with a dirty face and one of them came out with a nipple CUT OFF! I have never been so upset with how my cats were treated by a groomer! When the groomer was spoken to about the problems she suggested we take the cats "somewhere else", I wholeheartedly agree, I will take them some else! My cats are my babies and should not be treated so poorly! Do not go and get your cats groomed there unless you want a vet bill! THEY CUT OFF MY CATS NIPPLES read more

Buyer beware! No returns after thirty days even if you have a receipt! I had COVID and was not able to return before the thirty day cut off! They don't care Store credit only! The return policy is not posted on the receipt you have to go to their web site! Really disappointed in petco! read more

I was unable to find a 4 pound bag of a certain dog food anywhere. I stopped into this Petco (Palm Desert) I was able to speak to the manager Casey. She was very willing to help me she was able to lead me right to the dog food I was looking for. Casey also let me know that in the future if they didn't have the food in stock to let her know and she would order it for me. This store is very well stocked and very clean. All the employees were very polite and friendly paying a lot of attention to my dog and giving her plenty of cookies. I highly recommend this pet store. read more

I am very frustrated at Erica the clerk. I saw no one was at any of the checkout stands so I went to first stand and saw Erica three stands over filling something. I stood there for almost 5 minutes when a lady walked over to Erica and gave her something to ring up. Erica then brought the lady over to my checkout stand and told the lady to go in front of me. Erica had seen me standing there but ignored me until this lady went to her. I complained to Erica who then told me the other lady was ahead of me. Erica was wrong in ignoring me for five minutes when she should have rung up my order read more

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On multiple occasions manager Tyler has been rude, and condescending. Today while making a return the associate had to involve Tyler the manager, before he enter the register his tone of voice was rude started speaking loudly to me from 10 ft away, and I explained to him what I needed and he rolled his eyes multiple times and asked how that was his problem. My request is as not unreasonable. Completely unprofessional on all aspects. read more

Sam and Morgan are great! Had another successful hair cut for my girl Layla with Sam on Saturday. These ladies take such great care of my babies and treat them with so much love. My pups require some TLC to say the least so I definitely appreciate their patience and time with them. Lastly, lets just say my Layla was walking out of Petco like a boss and was feeling her little doggy self. Great Job Sam! read more

Terrible store. 5 people in line, only one cashier (who was wearing sunglasses), no one available on the floor to help any customers, one employee rushing out unwilling to help anyone, when I get to the front of the line another employee drifts out blowing their nails. Just close this store. read more

Went to this location today for my puppy's second round of shots and all staff was very nice snd friendly. They even scheduled our next appointment. read more

Yes I am a Yelp person, I post the good, bad and the ugly. I am happy to say...regards PetCo Palm Desert. Wow a big shout out to Storm. I went into PetCo with my to Chi's. With the cold weather, my gals needed a harness that would work with their winter wardrobe . Chi's are not the easiest as they are so small and I am always concerned about harnesses, vest, etc tugging on their trachea. I am telling ya, I felt like a crazy women in a wardrobe room at Macys. We must have tried every harness, etc etc on, in the store. Storm was SO VERY HELPFUL and patient. We eventually found yes the "perfect harness(s)" This is a good 90 minutes later. What a work out for all of us. Chi's included. Thank you Storm. We'll be back! lol :) read more

It's obvious this place needs better management. One of there mice was dead and it was obvious no one had notice. It's eyes were white from Rigor Mortis. They also have foster cats. Which management doesn't check them, because two babies are sick they shouldn't be on the floor. They're not ready to be adopted but that's only %50 petco fault. I'll be writing to petco corporation. read more

Petco - Dead mice - Pet Stores Near Me - Palm Desert, California

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I stopped by this Petco location today because I was running an errand next door. This is not the usual Petco that I go to. An employee greeted me with a smile and a warm "hello" when I walked in around 2:30pm. They get one star for that. A couple of minutes later, I noticed a cart with a lot of Bettas on it. Their water was filthy and there was dirt covering the Bettas' holding cups. This cart was left in an aisle and I don't know if it had been there for a few minutes or all day. I was totally disgusted and shocked by the conditions that these fish were living in. If I didn't already have a male Betta living the good life in a 46 gallon aquarium, I would have rescued one of these little guys. I checked on the conditions of the rodents. Their cages were clean and the animals appeared to be in good health. I left without buying anything. I was too appalled to give this particular store my business. Someone needs to be held accountable for this. I never expected this from a Petco store in Palm Desert. read more

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Didn't feel welcomed. Asked for help and they told me they would help as soon as they finished with a client. There was 2 employee talking to her. One of them can easily helped me. Then go to register and employee is on the phone. Me and other 2 people waiting.... Decided to leave my stuff and go to PetSmart. read more

I went in and the customer service was not bad but I'm slightly disappointed. I bought a travel cage for my guinea piggy and Surprise there's a LIVE spider in the cage. Oh and there was a dead bug as well, really disgusting. I don't think I paid money for me to kill a tiny bug and clean a dead one. So if you buy anything for your pet, make sure there isn't a bug living in it. read more

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I was EXTREMELY nervous about taking my darling boy (kitty) to get groomed for the first time. I looked at all the reviews and got really nervous from some of the horror stories. My baby really really needed to be shaved from all the matting. I took a leap of faith and made the appt! Sheryl did an EXCELLENT job! Being as my kitty is unbelievably scared of everything and super shy, i honestly didn't think we'd be able to pull this off. But she made it happen and was very kind to him. Now my baby looks incredible and has relief from all that matting!! Will definitely return to Sheryl!!! read more

Petco - Muffin looks amazing! - Pet Stores Near Me - Palm Desert, California

Kevin, the manager, was lovely and kind. His customer service skills are wonderful. Our guinea pig had just passed away and I was looking at getting a new one. Kevin assembled a bigger cage for my two new pigs and answered all my questions with a smile. I highly recommend this store for pet lovers of all kinds. Ask for Kevin. Tell him Sheri sent you. read more

Petco - Pet Stores Near Me - Palm Desert, California

Alrighty then. I do not know how to begin? The store looks NOTHING like the nice modern design shown in the uploaded images... anyways I made my way to the back of the store what do I see??? RAT CRAP AND URINE!!!! It was actually caked on bags of kibble and cans and the smell of it was just awful I had to leave!! As far as I know this is a big safety & health hazard to myself my dog and everyone who is shopping. Of course I want to give this place a no star but I just can't. read more

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Great shave job... Except that was not what I ordered. My border collie has two coats and should not be shaved. Megan and I discussed this and she let me choose a length that would protect his his hide yet clean him up. I think she had to go way shorter than planned to match up with a section that probably got shaved by accident... Just under his front leg, there is a patch of bare skin! Also the fur on his front legs *is* the length I wanted, and will now grow out longer than all his other fur. They were quick, easy to book, and seemed to treat my dog very well... Did a great job on his tail, nice people. But too short, and not as instructed! read more

I just love this store, especially this location. The selection is thorough and the stock always seems full. Storm and Bruce are stellar employees. I can not say enough about them. Storm is delightful, helpful, knowledgeable and so sweet to my pup Sonny Lee. He helped us with harnesses and with a great attitude! Bruce is always so nice at the check-out, always gives love to my boy Sonny and always in a good mood. I have shopped 2 other Petco's in the desert with completely different vibes and not nearly the same customer service. Bravo Petco for making the shopping experience here so wonderful. We will always look forward to coming in! read more

5 Stars!! My New Go to pet store for supplies I called ahead of time because I do dog grooming and my curved grooming shears just broke on me but an awesome guy named Bruce answered the phone and set the very last pair of curved shears aside for me So I went online really quick and did a curbside online order and drove right over 15 minutes later and they literally brought them right out to my car! All I had to do was call the store and let them know I had just placed an online curbside order and give them my name then show my ID at the car and they handed me my scissors Thank you so much Bruce!! And thank you Petco for making thinks so quick and easy, I TRULY APPRECIATE this!! read more

Purchase dog food /treats at PetCo. Love their products. Finally started using their dog grooming services. Dismayed that the groomers were "on break, or on lunch" at scheduled grooming times. When they were called by the front desk that a client was waiting, they acted put out. We had an appointment! After the last grooming, our dog got mange. Our dog does not go to pet parks, etc. she only goes in "public" to get groomed. Thinking back to "breaks" when appointments are scheduled, makes us wonder if they clean all grooming materials between dogs. We think not. Lots of veterinarian bills later, we will NOT go back to PetCo for grooming. Big box store grooming - nope. Dog in, dog out. Beware read more

today August 27 I went to the Petco store in Palm Desert with a friend to have his puppy vaccinated. After we got the puppy vaccinated we were in the checkout line and were given the worst customer service I have ever experienced. I was truly disappointed in the attitude and the lack of kindness displayed by the manager by the name of Tyler. We asked him how we could apply the discount that was due to my friend who is a member of the Petco veterinary services. For some reason it appeared that he was having a very bad day and his answer was to go to the the website. I asked him very nicely once we navigate to the website where do we go from there ? He then replied curtly and said go to the website and turned away. This upset me so much that I asked him nicely one more time who the manager of the Petco store for that location and sadly he said that he was the manager and walked away. Next to us was an associate who turned to us and said how can I help you.? We explained to her that all we were asking for was how to navigate the website to apply the discount that was due to the vaccination protocol. She explained to us how to do that and that is all we were asking for. I was very disappointed in his lack of kindness and left the store angry for receiving that kind of treatment. This guy needs a course in dealing nicely with customers. Someone needs to do a review of his performance and a reprimand for treating loyal cust in that fashion. I am going to never return to that store and I'm going to encourage all of my friends and family to not go to the Petco in Palm Desert with that kind of attitude displayed by the manager of the store. Truly a sad day for Petco. David Sanchez read more

Groomers at the Palm Desert store are the best!

Oh no...this place brings tears to my eyes. I want to apply as Manager and clean things up. My kids cry every time we visit. I wish I was undercover PETA. I'm sure cute little sea horses fall into some kind of protection law? I would first use the entire staff to come in and remove all of the dead animals and then after using them to clean the place up I would let them all go, as in good bye old staff. Thanks for nothin'. Every fish tank has a dead fish in it. All of them have mildew, mold and parasites. None of the tanks water levels are where they need to be and again...tons of dead fish every time I go in. There's only one person working at a time so there's no one to talk to about this mess and if you could find this person it's not worth it because they simply don't care. The place smells like ass and it's poorly lit. The little dog treats in the middle are always covered in flies...ah! I can't even write any more...I'm mad again. District Manager reading this? Call me. Give me 2 weeks. I will rid you of your dead fish and make this store sparkle with life and love once again!!! read more

Well, if you want satisfactory customer service, stay away from this place. Do not expect anything thing more than mediocre. Casey, the "manager" does not have a clue. Wil avoid this place in the future. The staff needs some customer service training. read more