Our dog had swelling in his leg. The vet gave anti inflammatory meds instead of running a test, and…read morethe meds took care of it instantly. We didn't need to pay an arm and a leg.

So, here we are again. After my initial review (see attached screenshot), we've gone through the…read moreprocess. Following my initial review, the management team reached out to get my side of the story about Koda's situation. I provided the details, including that Koda was healthy going into the spay surgery but has struggled to walk properly ever since. Naturally, we were hopeful, thinking they would do the right thing. They set us up with a neurologist vet for an initial exam to see if they could proceed with an MRI, with the intention of determining if Lovet would cover the cost. We went to the neurologist on 6/28/2025 for the initial exam to evaluate whether the MRI would be covered. Fast forward to 7/19/2026, and I received a call from a Lovet vet informing me that they would NOT be paying for the MRI. Their reasoning? They still don't believe it's their fault. The neurologist vet has stated that while it's not impossible, further testing--like an MRI--is necessary to rule out possible causes. But the only thing the initial exam involved was watching Koda walk and testing her reflexes. How can this possibly determine if the vet is at fault or not? I'm very aware that I am not a medical professional, but this doesn't feel right. I've told them I will appeal this decision, and I will not stop until Koda gets the justice she deserves. And to top it all off, they refuse to provide me with a contact number to speak with someone at their corporate office who made this decision.

We brought our new fur baby Stella here for a wellness visit after adopting her & to get her…read morechecked on for her healing after being spayed. We picked this particular location because of the fact that they're open on Sunday's... yes you read that correctly!! From the moment we stepped in the door we were loving it, it's all very new & modern plus extremely clean! The tech seen us immediately once entering the exam room & she was as sweet as could be. They did some blood work on Stella & shortly after Dr. Rachel Tilley entered & she was as sweet & thorough as the vet tech. The Dr let us know that Stella is overdue for a dental exam & cleaning, not cheap but we'll save 20% from the premium vet package that we got for Stella. It's roughly $750 a year for unlimited visits plus certain vaccines & blood work all inclusive, then on top of that a nice 10% or 20% off certain procedures! If you stack all that on top of your pet having health insurance then you'll definitely be saving money! Love this concept & we're never looking back @ a traditional veterinary clinic plus as a bonus there's a complimentary coffee station for while you're waiting!

The entire staff is kind, patient and courteous. They are wonderful with our pups and glad we found…read morethem.

Arrived 9 minutes late and would not see us after driving an hour with our pup. Extremely…read moredisappointed. It used to be AZ Vet and they always saw us even if 5-10 minutes late. Will not be back to a Lovet Pet Health Care center ever again.

DO NOT TAKE YOUR PET THERE. We had to put our cat down and took her to this office as it is closer…read moreto our house. They told us the would get both a clay and ink paw print as part of the service. We went in today to inquire as they didn't call us and the tech told us she forgot to do it because she didn't have time. Didn't seem sorry at all. Just a didn't have time. This is a memory I can never get back. Unacceptable! Go to the office on Greenway if you want people that actually care about your fur-baby!

Communication was easy, they arrived right on time the day of, and we felt that both doctors were…read morevery gentle and respectful with our dog. They also encouraged giving him lots of treats, and sedated him in advance before shaving his arm and placing the line, which is not the same experience we had earlier this year with our cat at our normal vet office. The vet office shaved her and placed a line while she was awake and fighting them, so this was a very nice change, and ended up being about the same cost as going into a vet office. They made a tough experience a lot easier.

Professional patient caring ! We had them here today to…read morehelp our Doxie 18 years old pass the rainbow bridge . And they were beyond amazing.. Having someone come to your home where your fur baby can be comfortable meant everything to us . We had plenty of time to say our goodbyes and they gave us plenty of space .. It's the hardest decision we have ever had to make even tho it was the right one .. And this company made it much easier to handle this time in our life .. Thank you to the team for being there for us and our family . Especially caring for our Doxie Slinky ..

Another Review months later. . . Everyone here is really great! We were referred here recently…read moreafter our dog was diagnosed with a brain tumor. Most groomers do not want to risk grooming a dog who could possibly have a seizure at any moment, but not Lovet. They accept pets with medical conditions and our staffed to handle medical issues should one happen. Our groomer is Ashely. She is amazing and gives Nascar-Nascie tons of love and compassion.

I was a loyal customer at Goodyear Animal Hospital for over 10 years. Unfortunately, since Lovet…read moretook over, my experience has steadily declined. About a year ago, my dog tore her ACL (I believe it's called a CCL in dogs). We were referred to the Glendale location for surgery. While preparing for the procedure, they mentioned she was coming up on her rabies vaccine. She had always been on the 3-year rabies schedule and was around 8 years old at the time. They offered to administer the vaccine during surgery, and given that my focus was on getting her through the operation, I agreed without hesitation. Fast forward to now, I received an email stating her rabies vaccine was due. That didn't make sense since she has consistently been on the 3-year vaccine. When I stopped by to pick up Zoee's medication, the front desk staff acknowledged it appeared to be the same dosage and said they would message the vet to see if the record could simply be corrected to reflect the 3-year vaccine. Less than an hour later, a vet tech called and told me Zoee would need to come in for another rabies shot regardless. I explained the situation, but was told it didn't matter. After going back and forth, I said I would bring her in, but I did not feel I should have to pay an exam fee for what appears to be a documentation error on their end. I even asked for a veterinarian to call me directly to discuss it, but no one ever did. It's disappointing after being a customer for over a decade to feel like concerns are dismissed and that the focus is more on fees than accountability or communication. Based on my recent experiences, I would encourage others to carefully consider their options before bringing their pets here.

Excellent vet! They actually follow up to make sure Dandie doing ok!…read more I was shocked because no vet has done this. My vet was closed on Saturday afternoon so decided to try this one. VERY pleased

Such a great place to take your babies! They really care for you and your babies. They make them as…read morecomfortable as possible and talk to you and actually listen. I called that morning about getting him in and I've never gone here before but it's the first that popped up on my search. My boy ate some stuff he shouldn't have an had to get X-rays. We don't have insurance so it's was $390 BUT he's our child. We really appreciated them taking such good care of him. I don't remember his drs name but she didnt suggest surgery right away when most places would have tried to! I really appreciated them, such great people! also the place has such a cute vibe. It's pink, music on, and the rooms are all decorated!

So thankful for the staff at this location, they were able to work quickly to find out my pug had…read morean obstruction and needed surgery quickly, Dr. Hindley and Dr. Heffernan were both so patient and caring with Hatchet and very detailed when explaining everything to me. I appreciated the follow up checking in on Hatchet and the good luck wishes for him when they sent him over to one of their other locations that had availability for same day surgery.

My dog passed away on Halloween, this year. I had a plan with them that would give me 30% off on…read moreservices. To cancel this plan, since I no longer have my pet, they are asking me to pay them back for the FULL services rendered. This would be over $400.00. They will not cancel until I pay them in full. I am a senior citizen living on a fixed income. Do NOT take your pets to them! Bella was diagnosed with Valley Fever they were Not able to save her. Save your pets life and don't bring them here!

Long-time customer here (4-5 years), which is why this experience was so disappointing…read more Earlier this year, my account received a credit for boarding services because my girlfriend was working for the company. That credit remained on the account and was later used toward additional services. Recently, I scheduled a $300+ vet appointment expecting to use the remaining credit. Only after those services were completed was I informed that the remaining credit balance had been removed due to an internal employee discount eligibility issue tied to my girlfriend's former employment. The issue isn't the policy--it's how it was handled. The credit was applied, left on the account, and then reversed after services were already rendered, without any prior notice. I relied on the balance when scheduling services and was unexpectedly charged out of pocket. I made multiple attempts to resolve this directly, including requesting that it be reviewed by the owner. Despite that, the decision was upheld at the owner level though I did not receive a direct response. All responses continued to come through management. Early in my dispute, I had a phone conversation with Kelly, during which she stated that they "didn't feel [they] needed to give the courtesy of notice" because my girlfriend "didn't have the courtesy to give notice" when leaving her role. When I said "that's between you and my girlfriend", Kelly replied, "Actually, that's between you and your girlfriend". That interaction was concerning, especially given that this situation affected me as a long-time customer. It was particularly concerning that a customer account was affected based on an internal employment-related issue. Unfortunately, this has made it difficult to trust their handling and communication of billing practices going forward, and I am already taking my business elsewhere. I couldn't give 1 star since the vets are actually really great as is the front desk staff. I just cannot continue to support a business with such a management style.

Dear Dr. Dustinn and the Marketplace Hospital Staff,…read more I want to sincerely thank you all for the incredible care you provided to Mr. Jaspurr. From the moment we walked through your doors, everyone was so friendly, compassionate, and dedicated to making sure he received the best care possible. Over the past few months, Dr. Dustinn went above and beyond for Mr. Jaspurr. I am especially grateful for what you and Brandon did for us recently -- something I know is not a typical procedure outside of the hospital. You both blessed us by coming to our home to help Mr. Jaspurr find peace in the most loving and familiar setting: under the warm sun by the pool he loved. Your kindness and willingness to go out of your way meant more than I can express. Saying goodbye to Mr. Jaspurr was incredibly hard, but you made it as gentle and comforting as possible. Marketplace Hospital is by far the best animal hospital I have ever been to. Thank you again for your extraordinary compassion and care. Sincerely, Jason & Mr Jaspurr Life of Mr Jaspurr https://www.facebook.com/share/v/1ArSufhSAZ/

I am the mama of Chocolate Muffin Dog…read more That's what we heard them calling our 6-year old cavapoo after they whisked her away. Somebody said, "Chocolate Muffin Dog is here." It had been just too much temptation. A Costco treat was on a table, at her eye level. My daughter's stepsister returned to find a wrapper, nothing more. We called our vet down in the West Valley to find out how serious it might be for our girl to have consumed a 1/3 lb dark chocolate chip dessert masquerading as a breakfast item. They asked casual questions, put us on hold, then casually said they were booked and to try the ER down the street. No assistance offered to tell the ER we had an urgent situation, so we still weren't sure that we did. If you live up in these Estrella hills, you know that everything is a half hour away. Cavapoo was showing no signs of anything but a sugar high at this point, had an extra pep in her step. But, we decided that if the vet at least thought she should get checked, we should get her in as fast as we could. I remembered that there's an animal hospital down the street. We called and the sense of urgency was immediately evident. The intake staffer asked her weight and then said she wasn't going to ask patient information because time was of the essence. She told us to get down there immediately. Chocolate Muffin Dog bounded in to greet everyone, and was whisked in the back. We were given constant updates on her care and then taken into an exam room to wait. To our relief, they were able to get her to cough it all up before it absorbed into her system. Sent her home high and loopy on an opioid, We are grateful to realize we have a little hospital that we, hopefully, won't have to rush Chocolate Muffin Dog to again.

Highly recommend North Star Animal Hospital. I drove quite a distance to bring my 16-year-old dog…read morehere to be put to rest, and the experience was handled with so much grace. The staff was incredibly patient and kind during a very difficult time. Receiving a card in the mail a few days later was such a touching gesture. They truly care about their patients and their families. Thank you.

We want to express our deepest gratitude for the kindness and compassion Angle Veterinary showed…read moreduring one of the hardest moments for our family. Saying goodbye to our beloved cat (Samba) after 15 years was incredibly painful, but your gentle care, patience, and understanding made all the difference. You treated not only our pet with dignity and tenderness, but also supported us with such empathy and respect. We will always remember how you helped make a heartbreaking experience feel peaceful and full of love. Thank you for everything you do Dr Julie and Vet Tech Brie for the animals you care for and the people who love them. Your work truly matters, and we are so grateful.

I found Angel Veterinary Services through a Google search when researching options for my elderly…read moredog and how to determine his overall quality of life. Their website provided all information necessary for making an informed decision for at-home euthanasia, including clear pricing options. Booking was easy, I filled out their online form and within about 15-minutes, I received a text offering additional assistance and the opportunity to book the service for my dog. They do take Care Credit which was a great help. Although I cancelled my first appointment due to my uncertainty that it was indeed time, I was able to reschedule also through text. The doctor, Dr. Frost, gave me a call when she was on her way and was very compassion both over the phone as well as upon arrival and throughout the process. While having my 15 year old dog euthanized was a tough and heartbreaking decision to make, I felt comfort knowing that not only was my dog going through this process in the comfort of his own home, but also by a team who truly cared. I would highly recommend Angel Veterinary Services to others making the same difficult decision, especially for the comfort provided throughout the process.