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    PetSmart

    2.7 (126 reviews)
    Closed 8:00 am - 6:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Pet adoption

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    Tiffany with santa and myself
    Nohely M.

    Staff is friendly and approachable, I also shop here for my pet's food. The prices are reasonable, and they are stocked up very well. Store is clean, the aisles are big enough to walk down them. Today they had the Santa and pet photo event, I brought my dog for her annual photo and she did well. Thank you to the staff that also helped to get her attention while we took her photos. Overall, great store to visit.

    Extremely Disappointed with Grooming Service by Angelica I am very unsatisfied with the grooming my dog received from Angelica at PetSmart. We clearly discussed giving my mini doodle a #4 or #5 cut -- something clean but with a little fluff left. Instead, when I returned to pick her up, she was shaved completely bald, more like a military buzz cut. It was not only the opposite of what we agreed on, but an extremely lazy and careless decision. To make matters worse, I paid extra for a nail trim and teeth brushing -- neither of which were done properly. Her nails are still razor sharp, and I have no reason to believe her teeth were touched at all. The total for this visit was $104, and frankly, it feels like I paid that amount for someone to butcher my dog's look without permission. She now resembles a skinny little rat, and I'm heartbroken that this happened. This kind of result is unacceptable and shows a lack of care and professionalism. I won't be returning, and I wouldn't recommend Angelica to anyone looking for quality grooming.

    Rexi all smiles after a great grooming!
    Adrian P.

    This review is specifically for Hazel from the grooming department. She deserves this 5 star review. Hazel did such an amazing job with my dog Rexi. She was extremely kind and courteous to me and my dog. My dog can be a little rambunctious and energetic at times but Hazel was understanding and patient with her, which was very much appreciated. The grooming itself was amazing as well. Couldn't have asked for it being any more perfect! Hazel usually works at a different branch, she was just helping out at the Sherman oaks location today I was told. Hopefully she comes back because I'll definitely special request for her amazing service! My dog Rexi and I appreciate you very much! With that being said, the manager was a whole different story. She's the reason I imagine this branch's Yelp reviews are bad unfortunately. I'm not sure what this managers name was but she was an older lady who's been there for a while. I usually see her in this store. I won't get into details into why this manager was so inappropriate and unprofessional because I don't want to distract from Hazels great job. Anyways, I love this location in Sherman oaks. I live down the street. Usually it's always a pleasent experience especially with the grooming department. I highly recommend this branch. If only the manager took a chill pill or left to a different department this branch would be a 10 out of 10. Unfortunately she's hindering the customer experience there.

    Edrick_Lamar 0.

    Shoutout to the young lady who worked in the afternoon on Friday who carefully selected the beautiful lil guppies for me!!

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    Page 1 of 4

    Ask the Community - PetSmart

    Do they sell Fish Pets here?

    I'm pretty sure they do. It hasn't been on my radar but I remember pre pandemic walking through the store and they were there.

    Don’t See Your Question? Ask Away!

    Review Highlights - PetSmart

    I definitely recommend this place and your fur babies will be in great hands with Barbara!

    Mentioned in 3 reviews

    Read more highlights

    Healthy Spot - Studio City

    Healthy Spot - Studio City

    (381 reviews)

    Studio City

    When I picked my up dog from daycare they told me he had horrible stomach issues and was vomiting…read moreall day. I thought they were insinuating that it was his fault so I assured them that I only feed him the food brands from their store. And they actually recommended that I euthanize him! So I took him to the vet I've taken him to for years and they recommended the same thing! The stomach virus went away in a couple days!!!! It was so sad because they usually love jack, and he was getting so acquainted with all the dogs! And the grooming is great!! Now I'm afraid to go back. :( And I found out that the same brands they offer are cheaper at other stores!!

    Customer service here is great. The staff was welcoming and helped give me recommendations for…read moreprobiotics for my little puppy. They showed me around the store and gave my pup a few sample treats hehe! Thank you! Beautiful, clean, and big space. They have tons of treat and food options. They also sell goat milk in the fridge, goat milk cookies, collagen puffs, and so much more natural, organic, and unique brands that I've not come across before. Cute merchandise too to dress up your dog or get doggie home supplies! Great return policy. If you don't like anything just come back and return/ exchange. I don't think you need to show them a receipt as they will have your order history in their system if you sign up for their free membership. I've not tried their grooming or day care but there were a lot of cute doggies getting this service so it seems those services are very popular!

    Bone Sweet Bone

    Bone Sweet Bone

    (330 reviews)

    Studio City

    Love that this facility is indoor-outdoor and the staff is amazing!! I've been a customer for…read moreseveral years and the manager and/or staff greets us every morning and they all treat my Barley pups as there own with love and special care. They keep me informed of any situations that might pop up. They provide grooming on the facility as well as a non-anesthetic dental service by appointment that comes to the facility which is a big plus. I truly love that my pups loves the staff and coming to BSB daycare weekly. I have referred many friends to this facility and they are also very happy to have a safe place for their pets. Thank you BSB, youir the best! Love It!!! NancyB

    Will not be returning to this establishment…read more My husband called on Saturday (5/2/26) to ask if they accepted walk-ins, as we recently moved to the area and were looking for a new groomer for our dog. The receptionist told us to come in right away since we were only a few minutes away. When we arrived, the same receptionist acted as if she had no idea about the call. We had to repeat ourselves, which made the interaction feel awkward and unwelcoming from the start. Instead of greeting us warmly, she seemed dismissive and inconvenienced. Things got worse when our dog was taken to the back. She is a small dog (under 20 lbs) and naturally a bit anxious, which we communicated. Rather than handling her with care, the staff member repeatedly pulled her by the leash when she hesitated, which clearly scared her. No effort was made to comfort her--no treats, no gentle approach, and no attempt to pick her up to help her feel safe. After seeing our dog being handled this way, we immediately asked for her back and left. As feedback to the owner: friendly customer service and gentle handling of animals should be the standard. Unfortunately, that was not our experience here.

    PetSmart - petstore - Updated May 2026

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