I adopted a sweet young cat named "Reese". She's one year and 1 month old. I renamed her CoCo. She is loving and kind. So sweet and was loved by the staff there. She has coloring of a little female tiger. I have been trying to isolate her at first, so she can get used to all the sounds in the house. The process was easy and somewhat quick. It was the 3rd kennel we visited and the minute I laid eyes on her, I knew she was the one. I'm so happy to have her in my life. If you want to adopt a cat you need to be able to write a check or pay in cash. So grateful I got to her first. She's meant to be mine. Staff/volunteers are so kind and helpful. Kennel room smelled very clean. Definitely check PetSmart on River St, Santa Cruz. So happy I did Erin read more

See all

This experience was honestly very disappointing. I have three dogs, and the cost of caring for them is significant. Beyond grooming, I also regularly spend on fresh food, treats, and other essentials, which adds up to thousands of dollars over time. This is not to brag, but to explain that I take their care seriously and expect a certain level of quality and consistency in return. However, during this visit, one of my dogs was groomed in a way that lacked overall balance and did not feel properly finished. It honestly felt worse than what I could have done at home myself, which was very disappointing. At another place, while I understand that appointments typically need to be adjusted 24 hours in advance, unexpected situations can happen. Being asked to pay $50 without any flexibility in such circumstances felt unreasonable and uncomfortable. Overall, the level of service and consistency did not match the cost, and the pricing felt unclear and inconsistent depending on the situation. These experiences have significantly reduced my trust, and I will likely choose to go a bit farther in the future to find places that are more reliable and consistent. read more

For poor customer service. I keep getting poor service here and the one time I need them to hold an item because of them making a mistake on an exchange that I clearly told the guy I wanted the smaller size but when they get rushed by others & feel frustrated they forget what you told them and that's where the mistakes happen. The guy who answered when I called asked me to drive back from Watsonville to Santa Cruz at the time I called in which at that time the traffic is very at those hours but thank you for your consideration. I guess no one ever really pays any attention since they're always more focus on restocking and rushing you from checking out. read more

Don't take your dog to get groomed there!!!Made an appt for 12:30, It took 5 hours when Kathie said it would take 1hour 45 and with no updates except " we're not even close to done" my puppy didn't get taken out to pee once, no apology for the wait, paid 86 dollars for all the basics. Don't waste your time or money there. read more

Kathie is one best. She's very knowledgeable in All things dog. Shes tremendous talent and has been grooming dogs for over 18 years and most importantly she great with our Charlie. Pet Smart is lucky to have her as their employee. The rest of the staff are friendly, knowledgeable and helpful Thank you read more

My anxious dog got a grooming service by Jessie recently. My dog hid behind me and looked super scared when I got to the store. I was worried how she was going to be without me. I think Jessie took her time and TLC to calm her down. She was able to trim her nails and gave her nice haircut! Thank you Jessie! read more

Excellent customer service from what appeared to be a pretty new associate. She was kind, helpful and even said "thank you" which doesn't happen often anymore. Nice job! read more

Customer service is poor they have a QR code to ask for assistance after reloading that to ask 7 times no one came over so I walked over the the register and asked the worker he said I will get someone to come help... Awesome as we went back over to to the fish area I stood and watch him help 9 people and he. Never asked anyone to come help.. my wife walked over the the lady at the register she has worked their for years and asked if she could use the restroom as we have been waiting for someone still to come help us and she was so rude to my wife a saying bathrooms aren't for customers... ok moving on with her horrible attitude still no one has come to help so I called the store a man answered and was shocked that I asked for help by calling but he came in less then 2 minutes and helped I could tell he was irritated and I didn't even tell him how I've done X Y &Z just to get someone help it wasn't worth it next time I will just go to our locally owned pet shop or buy online! I feel I've given this place throughout the years so many chances it's like why?? From buying fish that exposed my tank to ick from buying dog and cat food infested with worms and moths at this point it's a waste of my time. read more

Ordered and paid extra for a next day delivery that stated they had stock. Nope..they sent an email stating they canceled my order and didn't state why. Called and they stated they had no stock. Told me to go online tomorrow? Yea no. I have to wait like a week for a refund and they want me to pay again tomorrow? This was an urgent delivery and they disappointed read more

Only reason to use this store is for pet food emergencies. It is always a huge mess, cans are always dented, parking lot is unsafe and workers are rude and untrained in customer service. The black girl on the register Friday morning ... so unpleasant, so slow, so rude, so nasty. Use any other store for pet food!!! read more

We had a first time grooming appointment. On the website and near the front door there's a sign that says $20 off your first grooming. The groomers had no knowledge of it and said they would "honor it." Maybe upper management needs to provide better communication because it was confusing. Pet smart also has heavy rules and regulations. I have a larger 60lb dog and she does really well with baths.. but we spend upwards of 20 minutes with the groomer trying to get acquainted and my dog was obviously nervous. She was baby talking and petting her all over... the groomer was acting nervous around my dog and I think it was off putting. We ended up leaving because I don't want to make anyone uncomfortable. But if you have a dog that is nervous and not happy go lucky with everything I wouldn't go here. The groomers were kind, but they said Pet Smart had tough rules on the dogs they can groom. My dog has always done really well at other groomers. In the end we wasted about 2 hours of the day waiting for a grooming that didn't happen so it was frustrating. read more

Pet smart sells happy snack creamy cat treats for over 20$ for 12. At Costco we bought something similar 12$ do 72. WTF.

The volunteers working with the cats needs some serious re-working. Twice I've tried to support the local adoption agency working out of Petsmart, but was met with adversary and a lack of even basic human respect twice. The first time, I should've taken the hint- they don't care about the adopters. I couldn't put a hold on a cat my family and I had visited throughout the week, so of course, that one was adopted very soon after he got there. The volunteer was genuinely upset with me for not being happy for the cat for being adopted, and that maybe it was a sign I shouldn't even get a cat. Silly me to have forgotten that! There was an incident with a Siamese kitten yesterday, where her little cries echoed throughout the whole entire store- not just regular Siamese attention seeking, but it needed help of some kind. The volunteer "checked on her 3 times this hour", and there was nothing she could do. She was very put out that people kept inquiring about the kitten, and snapped at a person in the *crowd of concerned customers*. That poor cat was chewing at her neuter stitching, curling in on herself and chewing on the bars of her cage, jumping and climbing around. Having an attitude with someone wanting to adopt a cat at that moment is not a very great way to ensure I (or anyone I know of looking to adopt a cat) will ever come back. I was hung up on when I tried to call. That being said, please don't look for kitties here. It will not be a good experience for you. read more

blonde girl, two bottom lip piercings. Rude, so rude. she also told me they close in 5 minutes, THEY DIDNT CLOSE FOR ANOTHER 2 HOURS!! How rude is that? could've had a really good shopping experience but miss two lip piercings didn't want that happening. read more

Rude employee and manager. All I needed were a couple of 50 cent gold fish. I've had the same 3 of the same kind in the same tank for over 5 years. I bought all of the equipment, tank, and fish there years ago and they have been fine since. Recently 2 died, and I just wanted to replace them. The tank is clean and healthy, and the remaining fish is perfectly healthy. The tank is 3 1/2 gallons and has a filter. I went in, asked for help, and was told I need 29 gallons per fish. What?!?!?! That is bull. The employee said they can grow to a foot long. I Know for a fact that they will only grow to the size that they have space for. Sure, if they are in a pond. Mine didn't grow in the over 5 years I've had them. Then she tells me they WILL grow and get scoliosis. BS!!! It's 3 1/2 gallons, not a drinking glass! The manager started to tell me the same thing over the phone. I'm sorry, but I told him off and hung up. I've had basic goldfish my entire life. I've never left the store so angry. read more

the grooming service is fine. but today we were very disappointed with the service and scheduling. our appointment was at 2p Amber called us and said she wasn't busy and we could bring Ginger in now at 11am. they she had people show up. our dog was there for 6 hours. they didn't take her out for a pee and they should not have let this happen. she sat in a cage for 3 extra hours. very disappointing today. If we ever bring her back we will not let this happen again. read more

We went in search of dog new sweaters since this has been such a cold, rainy year. The store was very busy for the weekend. There were lots of team members on the floor helping customers. And all of the new summer merchandise was displayed prominently as you walked into the store. The dog wagon and cooling station were very tempting! The staff was not able to locate dog sweaters left over from the winter season. But two associates were able to assist us in finding t-shirts that might help keep them warm until the sunshine returns to Santa Cruz. They showed us the new dog clothing that arrived and helped with sizing. We left with new T-shirt's, toys and several treats to keep everyone happy. The dogs were more than pleased! The clearance section was great too. We found lots of additional items we did not need but somehow they jumped into the cart. Overall, we were thrilled to be able to get the items we wanted instantly instead of waiting for items to ship from the online stores. read more

Had made a mistake and booked for a Sunday instead of Saturday which is the day I thought I made my appt for! Oops! I showed up and they confirmed I had made my appt for the next day but the groomer was so sweet and willing to take Annie in Saturday anyways! I was so thankful because we were traveling back to our primary home from our second, Santa Cruz! We had to get some things done without Annie able to come with us so for her to take her in meant the world! The groomer did an amazing job on Annie and we picked her up a few hours later looking amazing in her bandanna! We will be back again next time we are in town! With the right day appt made next time of course! Thanks again Petsmart! read more

PetSmart - Annie after her groom! - Pet Stores Near Me - Santa Cruz, California

Stacey did an amazing job grooming our 6 year old Wheaton Terrier! Our dog is very skiddish and shy but warmed up to Stacey right away and Stacey went above and beyond to take extra care of our doggy. Patient, curteous, communicative, and so lovely! Thanks so much Stacey! read more

Very rude staff. I go to the shelter almost every week to visit a cat and this older woman who was cleaning in the cat wing greeted me very rude. She was condescending and very cold. Some days they don't have anyone to pet the cats just clean it's very sad. read more

Short staffing always. How about self checkout? I do want to thank the workers who are there . Everyone is so nice read more

I've only had good experiences with this PetSmart. I stopped here when I first brought home my Lilo for some things I didn't yet have of my own. She was wearing what the shelter gave us, collar and harness, and it was all too big. She actually got out and ran around the store a bit and one of the employees was so nice and helped me catch her. He then helped me find a collar, harness, and leash that all fit her properly. Was able to stock up on training treats, dog food, some toys, and a new bed that she picked out herself too. The line was a bit long as only one cashier was working, but it went by pretty quickly. You can't blame the employees that this PetSmart understaffs its store (though note to the people that run this PetSmart that this is something you should fix - for the sake of your employees and your customers). I've gone back a few times when I've run out of things or used the delivery app to get things delivered directly to my home. I usually try to shop local, but when I really need something, I know I can count on this PetSmart to have what I need and deliver it to me. They've always been very prompt, had most things I needed in stock, and wore masks with delivery. read more

I was thrilled with my first appointment and had a second scheduled. I attempted to call and rebook several times over the weekend IF POSSIBLE. I was perfectly willing to come in for the appointment if NOTHING else was available. However, my stylist, Robyn was overheard being extremely rude and unprofessional while the receptionist was checking on options for me. I canceled my appointment and will NOT be returning! read more

PetSmart corp keeps this store so understaffed. A checker called someone to meet me at the fish department and about ten minutes later I asked again. Eventually someone came and helped me. Unfortunately, I was asking about the fish tank plants because the label said they must be partially out of the water but the clerk said they'd be fine underwater and they weren't. Than after a very long wait at the check stand I asked the clerk about their staffing. She said that they were continually understaffed and even had the manager running between two stores. The staff are all so nice and I felt bad for them. And then there's the new 'pay a quarter for your shopping cart' thing. If the long wait had only happened once it'd be nothing, but there's continually not enough checkers. I doubt I'll be back. read more

This is a review for Petsmart Grooming. Robyn and Sabia are extremely unhelpful. Robyn even had the audacity to refer to Sabia as a "senior" groomer.... What a joke. They cancel their coworkers bookings because they do not get clients themselves. In my opinion, they should find a new environment to work. The whispering to each other in front of clients and lack of knowledge in grooming is juvenile, caty, and straight up unprofessional. I took my dog to get groomed, arrived 10 minutes before the appointment and within 5 minutes said they were unable to do the job. Even though the booking was with Lily (who was on break). Lily is one of the very few trained groomers here. Robyn stated that I would need to take my dog to have a medical grooming from a vet and then cancelled my appointment on the spot even without Lilys consent or knowledge. Later that evening I had an appointment to get routine vaccines for my dog, so I asked the vet if my dog could get a medical grooming. The doctor said it is not necessary to pay more for a medical grooming and any dog groomer should be able to give him a haircut. This confirmed the lack of knowledge from Robyn and "Senior" Sabia. Luckily the following day, I was able to get a same day grooming appointment on the east side and they gave my dog a haircut with absolutely no concerns or apprehensiveness. I would highly recommend you take your animal somewhere else other than Petsmart Grooming for a haircut. Don't waste your money on the grooming there. I promise your pet will appreciate a more personal and caring groomer anywhere else but Petsmart. read more

Jess groomed my dog Riley today, she did an absolutely fantastic job! Not only that, but she was very patient and kind with me as I forgot my proof of rabies and had to call the vet to get it before she could start. I have had my dog groomed many times in this county and this is the best ever.!! Thank you Jess!!! read more

PetSmart - Foggy Beach Bluffs - Pet Stores Near Me - Santa Cruz, California

They groomed my dogs and I got them some treats and I can't complain were so calmed when they got groomed

I was delighted when Deborah helped me in the fish area. It was late and the store was virtually empty. I could tell by the neglected tanks and the wait that the store was understaffed (what's new in this day and age?). I was expecting, due to this, to get sub-par help but no... Deborah was delightful! She actually checked each fish that I bought for Ich and gill redness. I was impressed! Then upon check out the young lady who helped me was also charismatic and nice! read more

Walked into the store looking for a cart and was greeted rudely by young employee. Turned around and left as they put their hand on their hip. Lol read more

They have LOTS of kittens right now looking for homes. All very cute and so playful. It is nice being able to hold them (if you ask). Sadly came in during cleaning and it smelled pretty bad. 7/3/22 read more

PetSmart - Pet Stores Near Me - Santa Cruz, California

Awful experience. They clearly have public restrooms but when my three year-old son had to go and they wouldn't let him go in their bathroom. Told us we had to go down to world market to use the restroom even though we were buying stuff at their store. read more

You now have to pay a quarter to check out a shopping cart. There is a sign that they will give you a quarter but it's not easy to get from the staff. There are other ways of ensuring that their shopping carts don't get stolen instead of penalizing their customers. The management of this location needs to figure out something else. they are definitely having issues issues as their shelves do not always have the items that the website says that they do. And while some of the staff are nice a lot are not. Time to find a different place to go. Petpals is farther away but such a nicer place to shop. If Petsmart is wanting people to shop local, they are going about it all the wrong way. They should not make it more difficult for their customers to shop. read more

Came here for a cage after I got home I realized it was too small for the dog. I returned it with no hassle and the lady helping me suggested a pen. Turned out great keeps my bulldog at bay at night. While it can easily be put away to make more space during the day. Great customer service will definitely return! read more

Insanely long line every single time I come in here. Always only one cashier working, maybe two if you're lucky. Enjoy waiting upwards of 20-30 mins to check out. read more

PetSmart - 20 minute line to check out. - Pet Stores Near Me - Santa Cruz, California

The store is solid. The line can get a bit long, so it'd be cool if they opened another cashier or two. But it moves quickly and everyone is super friendly. But my review will focus on their dog training. Jill was awesome. Super knowledgeable, friendly, patient and just great with the dogs. She offered advice on everything from food ingredients to quality of treats. And also knew exactly when to stop for the day so we didn't overwhelm the pups. Couldn't recommend her more. read more

fish tanks are so sad. please take better care of your fish & clean out your tanks. feed them... read more

PetSmart - dead fish everywhere:( - Pet Stores Near Me - Santa Cruz, California

I was in Santa Cruz PetSmart yesterday at midday and was going to browse when I saw the long check-out line. I saw 2 employees in the aisles and asked why I always see a long line at check-out. They said that it is because of a staffing shortage. I wandered around a bit and was leaving when I saw both employees I had spoken to earlier leaving the store, getting into a car, and departing. Amazing. I won't be wasting anymore of my time there if that's the approach to customer service. On my previous visit I was purchasing items and the line was 8 people. I went to the cashier and asked that he request another person to help. He did and the line eased but no employees were monitoring the situation. read more

People with disabilities, parents with small children, and people with impatient bladders be aware that this location no longer has a public restroom. When I asked someone about it I was told that there is no more public restroom access and that it was a store decision, NOT a corporate one. I stated that it is not a customer-friendly business choice and that it might impact disabled customers and I was argued with. I had been a customer of this location for decades, even though there have been issues, but I am now looking for a customer-friendly, local source for my pet supply needs due to today's interaction. read more

Sent me email today for pick up and we came at 5:45 and the store is closed. In the email it states open until 9pm. A quick website edit. Many people in the parking lot frustrated by the advertised hours and then the store is closed. read more

PetSmart - Please adjust your hours. - Pet Stores Near Me - Santa Cruz, California

Sabine was absolutely wonderful with our dog Mac. We will definitely be returning to have Mac groomed with her very soon. Mac's parents. Thanks again! read more