Just went to the gotcha event for my dogs, Xena, birthday month. The gentlemen running the table of activities was super sweet and made a pup cup for her to eat and got her paw print on a card for us. We have had her since she was 7 weeks old, she turns 8 on the 22nd. We have been coming to Petsmart for her baths, treats, accessories and toys. We will continue to do so. read more

PetSmart - Baby Xena. She was 7 weeks old - Pet Stores Near Me - Sand City, California

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Terrible cut, h was brushed before i brought him in. I only wanted a bath and brush and they insisted he had mats. Well they could have brushed them out , but shaved him and he looks awful!! They're just lazy and that's an easy way to groom them . Will never return read more

This is for the grooming department .... I set up an appointment up for 2 of my Australian shepherds at 10am to be groomed automatically was told they wouldn't cut short they couldn't even bathe my dogs they called me up 2 1/2 hours later to come pick them up they were soaked and scared my boy dog is 98 pounds and strong and they tried forcing him around with a tiny skinny leash they don't know what there doing other dogs in there panicking and going through panic attacks the prior Friday when I went to set up appointment they only wanna do the tiny dogs I was upset because I took off from work to get them groomed they left me to find another groomer I found 1 right down the street took me in and had both of my dogs hair cut in an hour ......why's it take them 4 hours for 1 dog they leave them in the crate don't let out to use bathroom or nothing read more

We don't have a lot of pet stores around here. The selection of stuff is pretty good. My reason for the low rating is I bought an aquarium last weekend. I bought too much gravel, so I asked my husband to return the extra. Instead of refunding MY card- I guess there system can't do that without the card? They put it on his card. Any old card will do? "They just needed a card" Most big box stores like this can refund to your payment method without the card being present. If I had known they wouldn't refund ME MY money I wouldn't have had him go in my stead. Buyer be ware. read more

Fast checkout during lunch time but my stuff was scanned incorrectly. A bag of treats wasn't scanned and a toy was scanned twice. In total I paid double for the treats. Not happy about that. read more

I took my dog for a grooming and the had to shave her, yet when I got home she was uneven and my family immediately noticed how some areas were longer than others. They also just did a cut and no bath for $135.00 plus a generous tip. I had never taken a dog for a cut and not get a bath also. Unfortunately I do not recommend this place. I feel that for $135.00 they could've done a better job and include a bath. Now I have to bathe her at home and take her elsewhere to get those areas fixed where it's longer than the rest. Very unfortunate and such bad experience! read more

Worst visit to this store ever! Apparently Tammy thinks she has to do everything. So no one on one experience l! She does all the talking, so you can't get a word in. She has to be the rudest person I have ever come across in a Pet store. read more

Very bad I rate them a one star because I was asking them for a price on these bones and on the display said $1.99 ended up being $6.99 which I have no problem paying that but they need to due there job right and keep someone stocking shelf's correctly read more

PetSmart - Sand city, Ca - Pet Stores Near Me - Sand City, California

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Check out the prices on the mobile app before checking out. I usually get $6 off on cat litter by asking them to match their own advertised online prices. read more

Poor service and poor communication. Never go there. Never done a complete service for the dog for the second time.

I recommend this place because the stuff are friendly with customers. I am local and the the prices for food is always on deals.

We had puppy training today which was canceled due to family emergency. Management and staff were very apologetic and helpful. We didn't buy much but they gave us a small discount for the inconvenience. Every time I've shopped here it's been a pleasant experience . I have faith my little buddy will get his proper training at our next visit. read more

PetSmart - puppy training - Pet Stores Near Me - Sand City, California

I'd give no stars if I could. Been a customer for years and they could not read the paperwork from Nichols veterinary that our dog got her shot last June for rabies. Rosa the manager was not in today. She is always very happy to see us and helpful. The manager that was on duty today needs to be educated more and have better customer service and we will not be going back after being so rude to us. read more

No one to help in fish dept. Had to ask several times, still no one came to answer my question re: aquarium for purchase. Left and went to Petco. Tanks are full of maylasian trumpet snails. Dead fish decaying and floating. All fish appeared unhealthy, not that I would ever buy fish from here again. Any fish purchases have died within a short time. read more

I have been taking my Labrador to the Sand City grooming location for years. Today I was rudely told that this would be our last visit. The only information she would give me was that my dog was very agitated and he is hard to get up on their table. The young girl said he was old and this would be his last visit. I'm ok with it being the last visit, I think she could have been a little more sensitive and a lot less rude. The other employee standing there must have noticed the look on my face because she offered a phone number for someone that previously worked on my dog. Looks like I will be moving on from Petsmart. Makes me wonder if some of them are in the right job. read more

I went there 20 minutes before my Appointment, can't recibe my dog because it's to early, really 20 minutes before, is really stupid excuse. And then call me 30 min after to tell me i have appointment there. REALLY!!!! read more

Didn't catch her name but she worked 03/21/24 at 4:49pm amazing person she is we didnt have enough for litter but she gave us change so we could buy it ! GOD BLESS HER SOUL ! GIVE HER A RAISE ! read more

I wonder if they know that basically all their small pets (hamsters, guinea pigs, etc) products are not only inappropriate, but very harmful Hamster balls can break their feet, just like the wheels with holes/gaps All the cages are way too small, critter trail cages are disgustingly expensive and bad for them The small wheels cause back problems And housing hamsters together cause them to die, they will kill each other Do better PetSmart read more

very very very poor customer service and pet care, I'm on holiday from UK with my Pomeranian who is 12 years old . 2 days before we left UK he had his usual grooming session when we got here to US he was finding it to hot so I booked him in for a haircut first appointment was a shamble on the day of the appointment his wasn't even booked in, week later he had a bodged up grooming one side of his face was cut short and his nails were cut so short that it was bleeding. People who work there haven't got a Scooby. read more

I went to Petsmart to ask for assistance on searching for specific food for my cat after not being able to find it myself, and when I went to the cashier to ask how I can find what I wanted, the man in the hat was just really rude. He told me to find it myself, and if it wasn't there then they didn't have it. But another cashier named Star heard me and she deliberately went out of her way and said that she'd help me find it, and she did! She was really kind and I really appreciate her customer service. The dude in the hat has a way to make you feel uncomfortable and unwelcome and he was just so useless. Thank you Star !! read more

Management needs to prioritize public restroom cleaning and repair. We came in to buy some stuff for our pups after a six mile walk. I try to avoid public restrooms but this morning I was unable to avoid it. What I found disgusted me. Only roll was on the floor, both trashes were overflowing and the soap dispenser was broken. During a pandemic it's a little clear they're worried about sanitizing so if the bathroom looks this bad it makes me wonder about their stock room and employee break room. I understand it's difficult to staff businesses right now but someone has to be getting paid to run this place and they're not taking care of what they should. NASTY. I would suggest going elsewhere is possible. read more

I used to like having my dogs groomed here, but the service has gone downhill in the past year. They refused to groom my dog, saying she was matted last time I tried to take her in, then when I took her to another groomer they told me she was not... So I tried to give them a second chance and book for our second dog, who is easy to groom and they called me a few days before his appointment to tell me they are going to cancel it because "last time we were not satisfied with the service and that she was matted." The dog I made the reservation for is a boy, and we never brought him in matted or made a statement about being unsatisfied. Like I mentioned earlier, they refused to groom our first dog because of her "matts." So I don't see how I could have left feedback for a groom that didn't happen. Tried to call and clear this up with one of the workers, but they didn't seem to care. Not worth the effort at all. read more

Stephanie at Monterey Petsmart grooming salon is one of the best groomers' I have ever had. She has such detail in her work. Thank you Stephanie! Oliver thanks you too! read more

I'm giving Sand City PetsMart one star primarily because of an employee named Maria who is allowed to treat customers very rudely. I have personally experienced this twice and it was unpleasant enough for me to determine that I will take my business to Petco instead from now on. In all fairness I must add that their grooming facility there is a group of very nice individuals, i.e Nicole! read more

This review is for the grooming department specifically. I've been bringing my elderly, long haired dachshund to this location for a couple years now. I make appointments online a couple weeks out and find it easy and convenient to use. The staff here is very friendly and they do a great job. Services are reasonably priced with many add ons available. read more

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Love going to Petsmart when Rosa is there! Very nice, very customer service oriented. She's a joy. So listen Petsmart, you need to recognize this invaluable Employee you have!!! read more

Groomer Isabel from Petsmart Sand City did this. She did a TERRIBlLE job in grooming my fur baby. Went back the next day to show them and Groomer Yvette cleaned him up. I think she's the manager. Yvette told me, "I don't want to lie but he was a mess". So if ur going to Sand City facility do not go with Groomer Isabel read more

PetSmart - Pet Stores Near Me - Sand City, California

This is for the Grooming department. If I could could give this place zero stars I would!! Took my 2 year old puppy there yesterday to get groomed including nail trimming. Huge mistake. When I arrived to pick up my puppy , 2 employees were present, one apparently the manager, both staring at their computer screen. One that apparently is the manager finally said: "can I help you?" I replied: "I am here to pick up my dog Henry." Several minutes passed when she finally said to the other employee:" Are you getting her dog?" No reply. Several more minutes passed till first employee finally printed my bill and asked: "you're paying first ore take your dog with you?" She is still sitting at her computer, no eye contact, no attempt to get my dog. So I took the bill, paid, and went back to get my dog. She ever so leisurely got my dog... it this point I was fed up with the rudeness and the unprofessional attitude of these two employees, I couldn't wait to get out of there. The atmosphere in this place is toxic, right down hostile. I will never set foot in this place again Oh and nail trimming wasn't done either, my 14 pound puppy was compared to a crocodile by the manager that not even 2 employees could control. Incompetence and ignorance go hand in hand in this place. Petco it is from now on! read more

Today a PetSmart employee spectacularly failed the basic human decency test. They were just chatting with another customer while watching me (a short not that athletic female) haul a giant 35 lb bag of dog food over my shoulder when one of my keys slipped off my key ring about 10 feet away from them they yelled "ma'am you dropped your key." Rather than pick it up to hand to me, they just watched while I struggled to bend down to pick it up while still holding the dog food and continued making small talk with the other customer. If I were any other customer in the store I would have picked up the key out of compassion for my fellow human being, but I guess this person couldn't be bothered. There were zero carts available despite the store not being crowded, which also would have solved the issue. read more

If I could give 0 stars, I would. I had a grooming appointment at 4:30 today. I live one hour and 10 minutes away. At 12:30 I received a call stating that there were a bunch of cancellations today, they were closing the salon early and I would need to be there by 2:30 at the latest to keep the appointment. I told them the earliest I could get there would be 3 - 3:30. They said this would be too late and they would close the salon before I could arrived. I argued with the manager for several minutes and they refused to do anything to accommodate me. Avoid at all costs. No commitment to their customers or pet's health. read more

On September 14th, 2022 I took my five-month-old Yorkie in for his grooming session and one hour later they called me to tell me they took my puppy next door to Banfield Pet Hospital because "he" twisted his ankle and was bleeding. My dog did not twist his ankle and cut himself as they said. The groomer cut his paw and now he has a cone and bandage on his paw. They took no responsibility and just left my dog at the vet hospital. Thank goodness the vet there recognized Bailey and took really good care of him until I got there. Whatever you do DO NOT take your fur babies to this horrible, horrible place. They are not trained properly and most of the employees have bad attitudes. read more

PetSmart - Bailey isn't his old self. Can't walk - Pet Stores Near Me - Sand City, California

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Thanks to the grooming salon for taking our dog in after getting sprayed by a skunk the other day. It was so nasty!!! The gals took great care of our four legged kiddo! It was his first time at the salon and he was nervous, but they reassured him with lots of love. Great job in getting the smell off him. I really appreciate the service! read more

PetSmart - Pet Stores Near Me - Sand City, California

This is a review of Faith who was our trainer in puppy class. Faith is a great trainer and has so much knowledge about dogs! She is not only kind and knowledgeable but extremely helpful too! Thank you Faith! It was our pleasure to work with you! read more

Always a good experience for me. Plus PetSmart is a major donator to animal charities. Support them!

This is a public service announcement for those who worry. The checkout cashier was coughing up a storm. A late 40s white guy. I did not get his name. Anyways he was coughing and coughing and coughing. Really??!!?! You pet him work????? If I was manager I would have immediately told him go home and don't come back in until you are not sick. I had over 100 dollars worth of treats. Told my girlfriend leave it on the check out counter we are leaving not getting any of it. Just leave it let's go. Shameful & disgusting. You should do weekly covid testing on all employees and daily temperature checks and any cold like symptoms should be go home. I will not shop here ever again. I am officially boycotting this store now. You try and kill me and we are done forever. read more

If I could rate them below I would I will never bring my pet here anymore I will look for other salons. Pets smart by the word of the manager at this location a tall white guy and salon manager short Hispanic male do not care nor do they want anyone asking them any sort of question when it comes to help. Their attitude and demeanor is not acceptable and pets smart as a cooperation needs to investigate. My groomer was not able to take a California required break because there was no manager around to help when these 2 were capable of assisting but either their skills are lacking or they just don't care. Due to this their groomer nice young lady was backed up trying to man the salon alone while these to were casually talking when I asked the young lady if she was ok she broke down and stated I haven't even had a lunch and I open mind you this is 4 pm now and they open at 9am. Totally unacceptable I approved both these men and they said not my problem. I will be contacting the EDD as Should each employee here that has to lie on their time due to retaliation of being fired for not taking a lunch which in California is against the law. Jonathan I believe is his name shame on you as a human. read more

Rosa is an angel! Very good customer service with a beautiful smile!

I don't do reviews usually but I do today because we had a grooming service for my dog and I believe it was phenomenal. I dropped off my dog@3 and they took 3 and half hours to do all the work for my shedding dog. He can be pain and the neck when it comes to grooming, he gets anxiety and definitely not and easy dog to deal with. I got a phone call and said they need more time because my dog needed some rest (he doesn't like dryer) If they don't care, they would have just done ok job, but they took their time to do all the details and work with him patiently. That means a lot to me because we can't see how people treat dogs after dropping off. One time I used "Home away home" and they didn't do a good job. My dog came home half wet, still shedding a lot and everything was done in 45 min. I paid $60 for that and wasn't happy. Today, I'm happy with the lady Jupiter. Thank you for treating my dog with patience and doing a great job. I'll be back! read more

Jesica Reyes wow that's what I thought customer service was supposed to be like so helpful so Pleasant thank you.

I didn't think Banfield could get any worse, but boy was I wrong. Not only did I have horrible experiences while my dog was alive, I continue to have terrible interactions with them after he has DIED. My dog had a ruptured disc in his back June/July 2020. While at a vet visit, they suggested I signed up for a wellness plan. I did-- thinking they would help my dog. They didn't. He was in a horrific amount of pain & the only humane thing to do was put him down. I was unable to get him in to be put down so I had to go to Monterey Pet Specialists. They insisted I still had to pay over $300 for the wellness plan, even though they didn't render any services because he literally died. Places like this are only in it for the money & it is truly disgusting. read more