This location has very pushy trainers. Any time I came in with my puppy, I was bombarded with pressure to enroll in puppy classes. I didn't succumb, but it's frustrating to try and do your shopping and have trainers and employees come and lecture me on what a horrible dog my puppy can become without puppy classes. Conveniently their puppy classes. Anyways, my pups 2 years old now, well socialized and well behaved without taking a single puppy class. Another abysmal experience is that our puppy got fleas from the grooming salon here. Didn't realize it until a week or so later, and it turned into an infestation. read more

Five stars for Silvia from the grooming salon! She knows breed specific haircuts very well, and gave my dog the best haircut she's ever received! Will definitely return. Knowledgeable and kind staff at this store and they carry a lot of cute dog items as well. read more

This review is for the grooming department . Don't get me wrong the store is just fine . I have been bring my little one here to get groomed for years now , and I have never been let down. I've read some of these bad reviews for this place and it just looks like owners are a little to over protective . Dogs will be dogs and most of the time they don't stand still , especially if other dogs are in the room. The groomers here are always so sweet to me and my dog . I've tried shaving my dog numerous times and it's so hard , so give these people some credit . I highly suggest this place read more

We have a small maltipoo who can be kind of a jerk sometimes. She doesn't do that well with strangers let alone strangers who want to trim her nails, cut her hair, etc. Luckily, Petsmart has a great groomer named Carlos who really knows how to deal with Bebe and they've developed a great relationship! If it wasn't for Carlos, Bebe would look like an overgrown Yeti with 12 inch nails! Petsmart is a nice, clean, well-stocked store with VERY friendly staff. Whether you're going there for food, pet accessories, or grooming, everyone treats you like a superstar. My favorite pet store in the Bay Area! read more

Honestly this location lacks customer service skills and knowledgeable employees they need to retrain there staff it is a pet store not an miltary encampment which they act like i will not recommend them to anyone ever worst service ever.. I have never in my life had such a horrible time buying a fish and the poor pathetic so called female fish person was beyond ignorant shop else where. read more

When I moved to San Mateo I was disappointed to find out there isn't a local pet store downtown. I went to Petco in Foster City for a while, but their crickets were usually on the brink of death. Petsmart gets cricket shipments in a few times a week so they're always in stock and the crickets are always the same size. Everyone who works at this Petsmart is friendly and helpful. It's definitely the best BIG pet store I've ever been to. read more

The local Petsmart. They have everything I need for my little Yorkie. Price is not as great as Petclub, but it's VERY convenient. Convenience is everything here. I like that this place is just down on the bottom of the hill I live on. I also like that there's a Banfield (love having a vet this close by), puppy training classes (didn't go, but saw some dogs getting trained the other day and they were all so good) and a grooming service (I groom my own pup so never used it) all inside. The people are not that helpful, the place is a bit messy, there are things that can be improved. But, they are still a 4 star place in my book! read more

i use to like them and bring my dog over their for grooming and more... so my wife called to see about appt for our dog and some women answer the phone like fuck u I do what want kind of way not good business..... got my wife really upset....... we will not go their again their is other places to buy food and get your pet groom.... if you handle this business this way trust me you will lose some for sure. FUCK YOU Very Much.... Petco is the place............ read more

I took my dog to the grooming dept in November and got a bath and a nail trimming. One month later my dog starts limping because they never clipped his due claw and it had started to grow into his paw. I called and explained this and they said to come in to see if they could fix it. But possibly I would have to take him to the vet to have the claw clipped. Whatever they messed up and did not do it last time I was in. And there are special notes in the file to be careful with this claw. Anyways, they were able to clip it this time and now I will never go back. If you say your doing a service you should do it. The lead groomer said "sometimes it gets overlooked." My dog was limping because it was not done a month ago. Pisses me off read more

DO NOT EVER ADOPT A PET FROM PETSMART!!!!!!!!!!!!!!!!! I am a loyal petsmart shopper. It is the only place I purchase cat food from for my multiple cats. But I recently was won over by a cute kitten they had on display and adopted her. While the kitten certainly is still the sweetest thing, she started to show signs of sickness after 3 days. She needed an emergency vet visit by the following weekend. She was suffering from a serious bacterial infection as well as ear mites. These animals are adopted out with an assurance of medical health. While it is understandable that mistakes can be made, there should be a procedure in place to deal with things if this ends up not being the case. Petsmart in San Mateo used to adopt pets out through a local pet rescue group, but they switched about a year ago to a group out of Madera called Friends of Madera Animal Shelter. Petsmart has been very courteous but they initially said everything was out of their hands and referred me to Madera. I talked to them, left a message with a Kirsten Gross who they said was the person I should deal with and she has yet to call me back after 5 days. I called Petsmart back today ad they said maybe they could have talked to their in-house vet about giving me a complimentary visit. They of course failed to tell me this when I called 5 days earlier and it is not like you can delay medical visits for a sick pet particularly an infant. So now I am $500 in the hole for vet visits with no action on the part of Petsmart and FMAS which adopted out a sick pet. read more

The grooming salon rocks but the people at the register are dumb as a rock. Last Saturday the lady almost sliced my credit card in half because she didn't know how to use the manual cc machine, didn't know how to process a return and simply didn't scan the coupon. When two managers were called to fix her problem, she kept trying to justify her actions saying she did her job correctly. If she did, why did it take 30 minutes to purchase two items and require the assistance of 2 managers? But Ashley @ the Grooming salon is awesome. My doggy always come back happy and perfectly groomed. She understands exactly what I want and is friendly. I recommended her highly esp. if you have a maltese. Everytime he comes back he gets many compliments and looks like a puppy all over again. 5 stars for her professionalism and workmanship. read more

Do not support this store. They blame everything on being understaffed. The grooming department closes at random times and they aren't professional of helpful. Do yourself a favor and go to petco or pet food express. read more

It's a such relief to find a groomer who really cares about my dog and does an outstanding job! Silvia is the best groomer that Petsmart has ever hired and I have had lots of experience with groomers in the past. Thank you Silvia for all the attention that you give Wesley! read more

Never ever ever bring your dog here for grooming!!! Brought my dog here and the girl was rude. Took her more than three hours to groom. When I came after 5 she wasn't there anymore and my dog was half groomed! His head was cut into a polygon shape and his lower half is still long partially cut. They have the audacity to call me 2 months later to bring my dog back for another groom. Neeeever! The only petsmart groomers I always trust is the one near serramonte mall. They are amazing! read more

I would like to give Melonie AND Ben 5 star for their knowledge in marine life and for helping me start my first aquarium. They both helped me out and took their time to answer my questions. Thank you so much read more

PetSmart - Pet Stores Near Me - San Mateo, California

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I come here because it's local and convenient. All the employees know my dog and fawn over her all the time. She's always excited to be here. They also carry a very hard to find brand of dog food that I use (By Nature). I got my puppy training here and the first two collars and two leashes... (both of which she chewed to pieces). The location is tricky to get to and I've had my share of missing the correct lane and having to circle around. Getting out of there and heading back north is none too easy either. read more

We like coming here for cat food, liter, and otehr cat products. We have never used the grooming facilities... It is local... affordable... and plenty of parking... read more

Just had an excellent shopping experience... needed to have 160 lbs of cat litter pulled and loaded onto my car. Kevin was the lucky store man to do it all for me and he was helpful and friendly. The cashier was female, young, long dark hair. She gave me a warm welcome and asked right away if I needed help and she arranged everything for me. read more

Okay, this is specifically about the grooming. I have a 9 year old GSD who I've been taking to a series of groomers since the Noble Beast went under. Denise where are you? Now has done any where near the great job they did. However, I tried here and have to say we're pretty happy. On drop-off they appeared to handle her well and be respectful. They were done on schedule and called to let me know. Naturally, she was very excited to be picked up, but again, they seemed to handle her well and she did not express any hesitancy in reacting to staff there. They get a 3 because they I had to help them to her nails. She spooked them when they tried to clip her nails themselves. Not a major fault and I thought the woman did a good and efficient job with my help, but I did infer a lack of knowledge about handling dogs. So overall, the price was great, $20 less than anywhere else I've been. The dog seemed happy and well treated. The staff may not be as knowledgeable or confident as one might want. I'll go back. read more

I've been coming here for years to the Grooming Salon with my cocker spaniels. I love the location while my babies are getting their grooming done I can go off to the mall and do so shopping or have lunch/dinner and get groceries at Trader Joe's. Petsmart has plenty of parking in their private lot. The store is very clean and quite. The Grooming dept is locating in the back of the store with Banfield. They are always nice and friendly. Our groomer, Cheri always has my babies on time. Thank you, Cheri for the wonderful job you do for them. The cost per cocker spaniel is $47.00. Price does vary on the breed. read more

Thanks to Becky the cat groomer. She gave my persian cat a shampoo and a lion cut. She did a great job. My cat looks so cute now. I am a satisfied customer. The cost is reasonable $79. I'll definitely go back again!! read more

PetSmart - love his little boots. - Pet Stores Near Me - San Mateo, California

Silvia is amazing!!! My pups love her and so do I! They come out smelling and looking great. I highly recommend her. Thanks for the wonderful customer service. Rocky and Romeo look amazing. read more

Very close by, pet friendly, a Banfield Animal Hospital inside, and a reason to care for and own a pet. The staff is qualified, empathetic and willing to help with pet concerns, supplies, and an over well being for your particular pet. With an inherent quality of relating the pet owner to the pet, thank you. read more

I take my sister's dog to get groomed. They do a really good job at bathing him & getting him cleaned up. The reason I didn't put 5 starts is the customer service. They sometimes seem as if they're not enjoying their job. Sometimes though! That doesn't matter to me because I care more about my sister's dog getting groomed. read more

I have had good experiences here so far. It's convenient and close to Hillsdale Mall so I go there after shopping at the mall. I was happy to find a Blue White's Tree Frog there, so I bought one the other day. If you get a petsmart card, you get a pretty decent discount. I think the frog is normally 24.99 but I got it on sale for 14.99. I am also happy that they have the worms and crickets right in front of you so you can watch the salesperson put them into the bag. Therefore you know that they aren't cheating you. I have been going here lately instead of Petco in San Mateo or Pet Club (this store seems dirty). read more

It's a pet store like any other chain pet store, but I thought the space was clean and the workers were friendly. My partner was hankering for a work beta fish, and we found a wide and healthy-looking selection of the critter. I stopped to ogle the guinea pigs, which also looked like they were being looked after. It seems like PetSmart really cares for their animals before passing them on to customers. Checkout was a bit slow, but figuring there was only one employee on duty and it was close to closing time, no big deal :) read more

They carry everything we need for my dog. And actually that is a big problem for me, since my wife and daughter find new things to buy when they go there. The grooming team is very friendly, now that we have found one specific groomer in that bunch, who understands how my dog is to be groomed. Now if I can find a barber that understands me, i know I am looking at wrong places. Then why 3 stars? they still have not figured out how to open the Banfield and it has been 2 yrs. I have to go all the way to Santa Clara to get my dog checked up. Come on folks get with the program. read more

Bad Service. Will never come back to this petsmart again. In the future, don't form prejudices on the customers. Will be telling my associates of the bad experience I endured at this location and to go somewhere else for their pet essential needs. read more

The most knowledgeable associates that I have met regarding tropical fish. She shared her knowledge about the right way to setup fish tank - filter the water overnight before introduce fish into your tank, how much space fish needs, friendly community fish that can be raised in the same tank etc. she is not there just to sell you more stuff. She is there to make sure we have a positive experience owning an aquarium. read more

Petsmart sells fish, hamsters, birds, mice, rats, reptiles and has cats for adoption. I don't know what it is, but the store has a light stench that I don't particularly like. The live aquarium plant selection is better here, than at the Bridgepointe Petco. The aquariums sometimes have dead fish floating around, but I guess that's to be expected at any chain pet store- othewise, they're well maintained and seem clean. This one woman who works at Petsmart annoys me. She's really adamant about Petsmart savings cards. It's like, shut up already. read more

Ive taken all 3 of my dogs here since they were puppies. Ive taken my German Sheperd to the Geooming department 2 & those two times he seems to always get ear infections. This is totally not acceptable! My dog should not be going through this. They should be more cautious when bathing dogs. My Maltese Poodle got the worst haircut ever there as well. Im sooo disappointed with they way they do their jobs. Not only after hearing about that incident i still took my dogs there. I will no longer be taking my dogs to this Petsmart i cant have them keep doing this to my dogs. When i spoke to the manager he responded to me so careless saying if it happened again he'd give me 50% off like what the f*ck you're kidding me right? So i want to avoid this happening to your dog. Be very careful in the Grooming department. read more

I came here to purchase a hamster (they don't seem to have them at Petco anymore). I was pleased to see they had two different breeds and housed their hamsters in separate cages with signs explaining their breed and gender. It was hard to flag down someone to help me select a hamster and the member of the staff did not know how to properly handle a hamster or answer any questions about them. Good thing I came prepared (research ahead of time). If you know they have what you're looking for and you don't need any additional assistance, Petsmart is fine. If knowledgeable staff and selection are what you're looking for, you may want to go somewhere else. read more

Have continued to bring my "baby" to this Petsmart for grooming every 4-6 weeks. Everytime they do a good job and my pup is happy & looking sweet when I pick her up. They always do the cut I ask them for and they are always on time (if they say she'll be ready at 4 p.m. -- she is). The staff is friendly and remembers me & my dog from visit to visit. read more

Been buying our basking lamp from persmart this location for our bearded dragon and it lasted for over 4-6 mos. But for some reason lately as we bought again a PROMO same item, it busted in just less than a month for both bulbs. We had it exchanged for free worth $22+ tax .. July 1 when we have it exchanged and used 1st bulb, now it's july 23 and it's out again in a short period of time.. we didnt change the # of hours it's on for our dragon for yrs but the lifespan of the lamp doesnt last that long.. We dont know if the items they put out are old and they store the new arrivals until old items have been cleared out.. read more

PetSmart - Quality of this lamp doesnt last now.. what happened Pet Smart? This used to have a long lasting use - Pet Stores Near Me - San Mateo, California

Jaime in the grooming department is awesome! Highly recommend.

I just sent an email to customer service through the website, I'm hoping to get a resolution to my poor experience at the San Mateo store. My 9 year old was so disappointed that the associate refused to sell us the last hamster in stock because we expressed our frustration with her for making us wait over 20 minutes for it.we would have been patient and understanding had she explained and showed that she wanted to help us but it was obvious she was annoyed with us from the moment we walked in. Long story short because we were frustrated and let her know she said she didnt feel comfortable selling us the hamster. read more

I love this place for dog grooming. They have a express grooming which is perfect for my Mom's old dog. The get her in and out in less than two hours. I appreciate the service. The cut is wonderful and the dog always looks great. The parking is easy and the staff is nice. The store is wonderful as well they have a great selection and they often have great deals. read more

My review is for the grooming department. I took my little tiny Yorkie here to get her toenails trimmed yesterday because she hates it and I had let them get too long (I know, very bad mom!). Well Mariella promised me she would be okay and had me go pay so Dixie would relax. She said many dogs are anxious when their owners are waiting anxiously - and I was anxious! I came right back from paying and Dixie was done and Mariella said she did great! And it was only like $7. Since Dixie did so well, I asked Mariella about grooming her. I explained she'll only been to the groomers once (K9 Social Club) and the groomer said Dixie was so nervous she thought in-home groom would be better for her. So I have been doing all Dixie's grooming myself. I also explained Dixie had a Liver Shunt and I was concerned about chemicals in the shampoos, etc. She said I could bring in my own Shampoo and Conditioner and they wouldn't do a flea dip or anything. And she suggested the express service so that she would get done faster. I told her I would have Dixie groomed but only if SHE groomed her. She had an appointment for today at 11 am so we booked it. Well, Mariella got Dixie done in just over an hour and the price was reasonable ($51). They used my shampoo and conditioner so no chemicals were used on her. Mariella said as long as she went slowly and talked to Dixie, she was fine. I am so happy to have found her. I am sure the other groomers there are great too, but I love Mariella and will take Dixie back to her in the future. read more

PetSmart in San Mateo is horrible. Both the grooming side and vet side has gone downhill. Their management is either non existent, incompetent or totally uncaring of its customers and it's animals. The female groomer had a negative attitude from the beginning and was rude and not pleasant at all. Should not be in the customer service business. To top it off I received a call ten minutes after I dropped off my dog to come back and pick her up. They said she was barking and howling. My dog is 15 years old with one tooth and has never had a problem with a groomer before. I do think my dog just proved that she is a good judge of character. Please do yourself a favor and do not patronize the San Mateo store. I had switched to San Carlos PetSmart for vet services and they are awesome. I will now be switching grooming services to San Carlos as well. After 15 years sad to say goodbye to San Mateo but it is time!!! read more

Some workers are amazing and you can tell they LOVE animals and what they are doing. And some other workers just suck and look like they can't wait until their shirt is over. -1 star for the rude manager. I'm sorry buddy but if you get freaked out when a dog jumps on you, I have no idea what you're doing there. read more