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    PetSmart

    2.7 (40 reviews)
    Open 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

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    My experience with the grooming service at PetSmart Wellington was beyond frustrating and disappointing. It started when they called to move up my appointment--no big deal. But when I arrived, I was told the groomer wasn't comfortable doing a full groom on my dog, even though she's been groomed there multiple times before. I was fine with adjusting the service and even asked if there were any product recommendations. The groomer said she'd recommend a comb when I picked my dog up. The only thing I requested was that they not shave my dog. When I came back, I was shocked to find they had completely shaved her nose down to the skin--she looked terrible. The original groomer was nowhere to be found, and I was passed off to someone else named Susan, who was actually helpful and showed me a few grooming products. Just as I thought things might be getting back on track, Susan came back to let me know my dog was still matted and they needed to take her back in. I agreed, but when I picked her up the second time, it was obvious the original groomer didn't do a thorough job. After wasting half my day, I took my dog home--and she was still matted. I reached out to speak with a manager, hoping to resolve the issue. All they offered was a free grooming service--why would I come back after this? I asked for a refund multiple times and was told the store manager would call me. It's now been over a month with zero follow-up. Today I called again and had the unfortunate experience of speaking with a manager named Ashley, whose attitude was downright rude and unprofessional. I'm honestly surprised she hasn't been let go based on how she speaks to customers. Bottom line: I would not recommend PetSmart Wellington for grooming--or anything else. Terrible customer service, poor grooming standards, and no accountability.

    Dead Long tail lizard

    This store obviously doesn't care for their animals. There was a long tailed lizard that looked like it had been there dead for weeks. It's so sad.

    In the past I have been very satisfied with Jessica and how she has taken care of my dog max . Unfortunately this time I did not feel the same . I was only able to book with Brianna this time . Usually I get the Bath & Brush with furminator and the luxury pampering package . Upon arriving to pick up my dog , I was notified that he would not allow anyone to touch his nails , which I understand so I was not charged for it . What happened though was max only received the essential pampering package which does not include the face wash , or nose and paw butter which I wouldn't still have minded paying for the luxury package to receive the other additional services . Just confused me a little because max has been three times before and was able to get his nails taken care of . Also not to mention that underneath one of his paws was missed and not trimmed , he did not smell like he received the cologne spritz , or his breathe did not smell like he had received the breathe freshner or even his teeth brushed which were all supposed to still be included . Was very upset this time just because I know how good of a job was down before especially after this time leaving a generous tip . Will definitely only be booking with Jessica in the future .

    Morgan pup loves her trips to petsmart!

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    1 month ago

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    6 months ago

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    6 months ago

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    4 years ago

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    3 years ago

    Training area is always full of hair and not clean properly like the rest of the store

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    5 years ago

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    3 years ago

    Came here this afternoon and they had very good customer service I really appreciate everything they helped with !

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    3 years ago

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    7 years ago

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    5 years ago

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    5 years ago

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    10 years ago

    My pups came home with fleas & their haircuts looked like they were done with a kindergarten scissors. Never again

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    15 years ago

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    8 years ago

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    10 years ago

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    10 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    12 years ago

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    8 years ago

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    9 years ago

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    10 years ago

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    13 years ago

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    11 years ago

    Love this store. They are so good to the rescues & accommodating for adoption events.

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    Ask the Community - PetSmart

    Review Highlights - PetSmart

    I plan on bringing my 4-year-old lab mix to Jesse for much-needed training to aid with reducing his stress.

    Mentioned in 4 reviews

    Read more highlights

    Pet Spa & Beyond - Jennifer &  Zen

    Pet Spa & Beyond

    (14 reviews)

    Betty was AMAZING! Let me say that one more time - Betty was AMAZING!!!! I have been to an…read moreobscene amount of groomers trying to find the perfect one for my fur baby. I messaged the salon on yelp and Betty responded within minutes. She gave me a price quote and that was the exact amount she charged. No hidden fees, no long hair fees, no anything. Amazing prices by the way! Especially for the great work she does! When we got to the salon we saw all of the pictures on the wall of all of the stars Betty had the pleasure of working with while she was grooming in Beverly Hills, CA. Beyond impressed. She has her two lovely doggies in the front of the shop which I love! If the shop is good enough for her babies then it is definitely good enough for mine. She took her time to get my Yorkie comfortable with her before she brought him in the back. No constant barking dogs, no dirty dog odor when you walk in. The salon is very clean! I told her to cut his hair short and she actually did! My dog has never had such a great haircut! Not one uneven spot, he smelled amazing as well. He is fussy about his feet so in order for her not to stress him out too much she only cut the nails that really needed to be cut. She truly took care of my baby as if he were her own. When he was ready to be picked up I received a text message and a phone call which was awesome because I hardly ever answer my phone. I am so mad I didn't take pictures when I picked him up but I definitely will the next time. Also, every groomer I have ever gone to I had to bring my dog some water because he was always crazy thirsty from being at the groomer for hours and hours. This did not take long at all and he did not even need any water! I know it sounds like such a small thing buttttt if you are a mother of fur babies you know what I mean! Betty I cannot thank you enough for such a great experience. I cannot wait to bring him back along with my other doggie.

    I brought my two goldendoodles for a full grooming and while I was very nervous, they came out…read morebetter than I expected! I am so happy with the results and so are my boys! I am also thankful they will be able to go back for free baths for the next three weeks as part of the unlimited spa package!

    PetSmart - pet_training - Updated May 2026

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