We had to suddenly evacuate hurricane Ian and drove to family in west palm. Originally I Called the Vet who happens to be near Pet Paradise Riviera Beach but they board only their clients. Instead they recommended pet paradise ! Clean and zero odors. Our cat was housed in a 4 level tower with litter box at base/ hole up to the bed/ another hole to a 3rd cube and then the top cube. Cubes approx 24" wide x 15-18 " deep x 20" high. 3 walls of these towers in a room approx 18' wide x 14' deep with the front huge glass window on the 4 th wall looking out to the counter-entrance-center of reception. In the large middle area are all types of scratching boards, tunnels and other toys for the cats to enjoy one at a time in their daily stretch time outside of their 4 story 'condo'. Boarding cost $35 a day and they can feed/ or you bring their food toys blankets. They accept dogs too. Saw several very large dogs get picked up. They have three locations too! Súper find! read more

Staff is great and they took very good care of my dog while he was there for day care/boarding. Highly recommend and we will be back in the future!!! read more

This place consistently does it right. They are helpful, attentive, and make leaving my pet easier. My dog also enjoys the camp, the big pool and all the fantastic people they have working . read more

I absolutely love this place. my dogs feels at home. I feel safe for my dog, he loves everyone there, and all the attention they give him.. my fur baby gets such special attention from Brian who adores my baby Cash!!! I so happy That Brian is there ; I recently traveled for the holidays longer than I usually do and I wasn't once worried about leaving Cash they love him like he's there own; I've been going here since a month after they opened, and I can't imagine taking my dog anywhere else from the front staff to everyone there so much love in this place. read more

Pet Paradise Palm Beach - He especially loves his pool time - Pet Groomers Near Me - West Palm Beach, Florida

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This place was so good now the new manager shows rudeness to her customers and employees so yelled at me for wanting to pet a dog then she took all the chairs out so the employees wouldn't sit down she is so rude and she needs to be fired or something read more

This place is a compete joke. They let my 16 yr old daughter walk in alone and adopt a dog without any questions. When I called to freak out, The person on the phone (desire) was so dismissive and acted like they did nothing wrong...oh I don't know maybe ask where are your parents and why are here all alone and taking your new dog home alone in a UBER!!!!! The level of incompetence is off the charts and I'm sure I'll never hear from the ownership, but your staff are idiots and you clearly don't have the well being of your animals on your list of importance read more

This was my second time boarding my standard goldendoodle at this pet paradise. First visit she got a terrible hot spot for not minding her after getting her wet. This most recent visit, when I picked her up, she was absolutely covered in deep matting all over. It was so bad she smelled, reeked of mildew like stench. After working hard on her numerous mats, I realized they were localized to her neck and chest in a way that made it clear that her harness was left on for ten days. She was moving slowly and disoriented. I explicitly stated in my reservation that she could not get wet and also added services for brush outs and a bath. Neither of these things were done. When I asked about her bath they said it wasn't ordered which is bullshit bc I can look at my reservation on the app. I'd there was a question of need fucking call me! They claimed to have tried to brush her which is total bullshit. A groomer can brush my dog, but clearly they left it up to the teenagers. I also added one on one play time and if anyone played with my dog they'd have half a brain to know she needed better care. The size of the mats on her neck and chest were devastating. This is an expensive dog and I paid over $600 for her boarding only to receive her in a state that will require her to lose her coat. I am so raging mad at this place but perhaps it is my own fault for trusting a company that hires teenagers and can't make simple phone calls to clarify if the dog needs care or added services. This business is totally checked out and miserable. The check-in process was so lazy that I had to wait to clarify that they had all the info for her care. Clearly, it makes no difference. My dog was neglected and matted to the point of restricted movement, coat loss and a sickly smell. Never again will I board my dog here. read more

STAY AWAY!!!!! -- Our boarding experience was a dog owner's worst nightmare. Our dogs were completely neglected during their stay at pet paradise. We dropped them off on Sunday morning and they only got a few hours of playtime (confirmed by them) between Sunday and Thursday. I called multiple times for updates but not once did they call me, not to mention I never got through and had to leave voicemails each time. I called on Tuesday to ask when they went outside as I checked the cameras and never saw them outdoors. They magically appeared outside while I was on the phone and they said, "they happen to be outside right now and by the way, we noticed a small hot spot. We'll monitor but nothing to worry about for now." I called them again Wednesday in the afternoon to discuss their playtime because AGAIN we hadn't seen them outside all day. I didn't ask about the hot spot because they made it seem like it was no big deal. I left a message and when they called back they said her hot spot was so bad she needed to be taken to the emergency vet ASAP. As we were out of town they had to take her to the vet for us where they claimed this was likely a mosquito bite or allergy. Clearly was told by pet paradise to try and claim this was not their fault. We were also told the area would be shaved, which was clearly not the case (photo proof). We picked her up the following morning and took her straight to our own vet who confidently confirmed this was not a mosquito bite or allergy and was baffled that anyone would assume this. Additionally, we had to pay extra to have the area shaved since it was not done the night before. We were sent home with anti-anxiety and pain killers because of how much distress she was in and how much pain she was clearly in. This was in result of the complete negligence of Pet Paradise and them leaving our dogs in the rooms for HOURS. Claiming that the wound progressed quickly. In addition to this, they both chugged THREE bowls of water when we got home. We are in complete disbelief by our experience and would NEVER recommend Pet Paradise to anyone. read more

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Everything was great the first time I left my golden doodle there, got a report card and good feedback. I've taken her back two more times. I haven't received report cards since and my dog came back with kennel cough the last time even though they required me to get her vaccinated before allowing her to stay there. My other dog that I kept home with a sitter ended up getting sick as well. Obviously the conditions must not be so clean. read more

First of all , my son picked up my dog a few weeks ago and she was cover in poop. boarded her this weekend and she literally 1lb lighter . I was told because she is legal blind she has one on one but I don't believe it . I ask for her bed and they said that it was in the wash because she pee and poo in her bed . ???????! my assumption that she was in her cage all the time . I can take her motel that would cost me less and she wouldn't have to go through this nonsense. pet owners be carefull . the workers would tell you what you want to hear . read more

My fur kids love it here and get to play here a couple days a week. We love the managers and staff at Pet Paradise and highly recommend them to care for your fur babies. read more

Pet Paradise is a good option for those who need their Dog watched during the day while they work or travel on Vacation as they provide boarding services. My mother takes her Portuguese Water Dog "Tucker" to the one in Naples and he seemingly enjoys his time there. Always tired when he gets home. Nice to know that you can watch the dogs play from your iPhone to see what they're up to when you're not around. read more

Good communication is a must in any relationship and in doing business as well. Did my research, 1st impression, the website and comments looked good except for 2 or 3, the website pictures were great. I was referred, also a plus. I made my reservation 3 weeks in advance, then went for the "Get Acquainted" stay. Walking in to the facility , same great impression, lobby smells terrific and is beautifully decorated with spectacular paintings of different breeds of dogs, you have full view of the lovely a/c'd cat area. You have an open view to the air conditioned play area, and then.... screeching halt.... you aren't allowed to the back area, the area where the dogs are boarded, and spend the most time. Did I mention "not allowed". Me, who is boarding my dog for 4 days, am not allowed to be or SEE, where she will be kept! After complaining, the Manager allows a video to be taken with my phone so that I could see my dog, in her kennel. To be truthful and transparent, please post pictures of the kennels and the kennel area, not just the "pretty" areas for your patrons to see, that would allow them to make an educated decision about leaving their pets there. I couldn't verify for myself if it was air conditioned, note the fan in the picture. The final and most importantly factor for deciding not to board my dog there, she's isn't allowed her pet bed, something they failed to tell me from the get go when I said shall I bring her bed for the "Get Acquainted " visit. I was told no, she doesn't need it for the visit, not "we don't allow pet beds" Stella, my retired greyhound who sleeps 23 1/2 hours a day, isn't allowed to have her bed, yet in the lobby was a dog behind the counter, sleeping in a well worn bed, under a well worn blanket. Double standard, but that's in the lovely lobby, not in the back, where we're not allowed. She's expected to sleep on a flat thing, 3 inches off the ground. That not acceptable. The Staff however, absolutely lovely, pleasant attentive, they seem to care about the animals and appear to enjoy working there. But, good communication, prevents waisting your time and mine, and prevents undo stress on the dog! The dogs who like to play were having a fantastic time, but that's not my dog, and to make a decision you need to see for yourself where your dog will spend it's time! Clearly a paradise for some, but not for all, look at the photos. Still needing an alternative, I took the recommendation of a friend, checked out another facility this afternoon, they gave me the tour inside and out, and without request, showed me exactly where Stella would be staying. The kennels had a clear front, weren't sterile looking , all had comfortable a/c, and most importantly her own bed and blanket are allowed, to comfort her, when she's away from home and without us. read more

Pet Paradise Palm Beach - Pet Groomers Near Me - West Palm Beach, Florida

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Brought my beloved dog here for the weekend and he had a blast. I was able to watch him during his playtime w the app and camera. The staff was always helpful and accommodating w any questions or concerns I had about my dog. 10/10 will be bringing him back again. read more

I'm very disappointed in how my dog was treated. When I picked him up his legs and chest were saturated in urine and vomit. The excuse given was that they couldn't move him. But I found it interesting that the got him to move when it was time to go home. They did try to clean him up with baby wipes. Then after placing him in the car I had to go back in and ask for a dog grooming spray as we were gagging from the smell of vomit. If there was a problem during his stay, I could have been called the morning before the late afternoon pick up. I really feel no one actually cared. read more

First impression was good, they were very nice and my dog seemed happy when I picked her up. As far as the grooming goes, you can barely tell that they dId anything at all. The only thing that is actually noticeable is that her paws were trimmed. Definitely not a groomer that I will be returning to. As a bonus, I later noticed that her tail was matted after the grooming due to a lack of brushing after the bath. Very poor grooming. She does a smell nice, but I could achieve that myself with a simple bath. read more

This is the BEST place! The staff are amazing. They are great with the dogs and love each and every one. They know them by name and they take the time to learn the different personalities. Safety and love are priority. My boys LOVE them all and LOVE coming here. You can leave your animals here and never worry. They have dog cams so you can watch while they play. They send emails nightly with fabulous photos too! If you have to leave your babies this is the place to leave them. read more

Pet Paradise Palm Beach - Pet Groomers Near Me - West Palm Beach, Florida

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Since moving to FL I've been taking my buddy, Ein, here for 9 months. He loves going! The ability to log into the cameras and view his play time is an added bonus. Definitely highly recommended! read more

I took my Jacki there for a 3 day weekend. With her foods and meds.When I went to pick her up, I made another appointed time for her to go there for a weekend. A few days home I opened those med containters to refill for her next weekend trip there. Her meds were never given to her.! Omg what if one of those meds were heart medicine? A few days later I cancelled her next stay there. read more

I'm just writing to share one of my worst nightmares and hopefully prevent others to go through what my four legged boys went through. About a month ago I boarded my two boys for the weekend, something that I have already done several times over the last year. Both of my boys are rescue dogs the oldest one is 70 pounds and the little one is 20, due to the differences in size I always selected the VIP suites, so they could be together. On that Saturday morning September 10th around 9:30 AM I'm out of town, so I logged in to the Camera of the VIP suite to check on the boys, I noticed that my big boy was there alone with the food bowl untouched. I could not see my little one anywhere, checked out all the other cameras and he was nowhere to be found. But I thought he was probably playing somewhere else. Then two hours later I checked the cameras again and my big boy was still there alone with the food still untouched, When I called and asked where the little one was, I was told they were separated to eat, (even though they both eat side by side at home for years) then I told them that the food had been sitting there for over two hrs and that I have left them some soft canned food to mix with the dry food for the same reason that the big boy don't eat well when not home, the employee said "OK will do it now". Then shortly after they were both again together. So I kept on checking throughout the day and by the end of the evening I noticed that they had never left the VIP suite. So I called back to question why they weren't being taken outside to play with the other dogs and that's when I was told that they were on a one to one monitoring because of behavioral issues. I immediately asked her what were the issues, And she said that the little one had been going after the other dogs and that they have tried to bring him back with the other dogs for three occasions and that he kept on doing the same thing, so he had been on one to one since March. Ok now I was freaking out, to me communication is the key, and I'm thinking we are in September, and I had been taking both of my dogs to day camp, grooming and boarding frequently and have never been told about any of this, no behavioral issues or anything, but of course I've been thinking that both my boys have been having a blast over the last year because every time they went there I would get a text of how much fun they've been having and "can't wait to be back to tell me so". Then I asked why the big boy was not taken out to play (me knowing that he's very shy and gentle) and she said "he doesn't like to play" At that moment I realized that both have been neglected not only on that particular stay but since March or probably from the first day they visited. I felt hopeless and wished I Would have been in town to go pick them up immediately. Eventually I got to speak with a manager on tour who confirmed that the boys had been on a one to one and only allowed to play together and not with the rest of the dogs since March, she then said "I thought You knew". I love my boys and knowing that I put them through this breaks my heart. I went to pick up the boys the next day and they offer me a hundred dollars discount, come on Pet Paradise is not about the money!! Is that I trusted your people with the two little creatures that I love the most and you mistreated them and neglected them. staff showed no empathy. By far the most incompetent and careless staff I've ever encountered. read more

This was the first time boarding my dog . I had to leave her for 10 days . It was very last minute . They were wonderful !! They emailed pictures and stayed in constant contact with me about anything and everything. They responded to my emails right away. They seem to really care for the animals in their care . We will see if she enjoyed her stay when I take her for a play day . If she's excited or not when we pull in the parking lot ..... read more

Pet Paradise Palm Beach - Making new friends - Pet Groomers Near Me - West Palm Beach, Florida

I've been a cheerleader for Pet Paradise in Orlando and Jacksonville, but this location is terrible. I dropped.my dog off in the morning and wrote on my reservation that I would call them if I was later than 5pm. No one said anything about that. When I called a little before 5, I got a msg that if I didnt show up in 10 minutes, they were keeping my dog until the next morning. They told me there was no one on site to release my dog, that no one was there overnight except someone who "lived on the property." They said it was policy to not release dogs after 5pm for safety reasons. These were lies. When we arrived at the location, the lights were on throughout the facility, and when a staff member came out through a side door, she said they closed at 5 but she would get Christy, who earlier told me she wouldn't be there. In the meantime, we also took a video at the front doors, talking about their lies and how they were holding our dog hostage. Within 15 minutes, Christy brought our dog to the front door, gave his leash to one of us (no request for any ID), and quickly went back inside. Unless you are willing to adjust your schedule to their hours, don't go here. And if your plane is late or there's traffic, you're out of luck. They keep your pet. When I told Christy that the JAX airport location has after-hours assistance and release, she said, "They're obviously doing it wrong." Next time, we'll be using VIP boarding in the area. They are good, trustworthy, clean, and customer oriented. Nothing at all like this disaster of a Pet Paradise. Just stay away from them. read more

I am writing this review on behalf of my parents who do not use the Internet this way, but they are very upset with the haircut services received on their teacup chihuahua -- they had to wait too long for her haircut and once she was finally finished, it was way too short, injuring the dog around her anus -- the dog now has trouble using the bathroom. There are marks on her little legs where they cut down to the skin leaving it red and raw (no hair there). When my parents went in to discuss this terrible haircut, they were told, "oh, the manager is in a conference." Very disappointing experience. read more

My wife and I, left our Golden Retriever, Chance, at Pet Paradise for 5-nights. We never place Chance in boarding but after trying their day care services thought we could trust them with our boy. We returned to find Chance with a hot spot the size of my open hand. Half of Chance's neck is rotting and he has an ear infection. Pet Paradise says you can call them anytime. They didn't pick up the 12 out of 13 times we called over the course of the 5 days. When they answered, they said all was great. We even received an email saying Chance was doing great. They neglected to care of our Chance and neglected to keep us updated. read more

I brought my fur babies there for grooming for years. Then their groomer left and it was about a year till the found the "right" groomer. Well it was worth the wait! Elizabeth is awesome. She always does show dog quality grooms and gets them back when promised. Best of all, both Romeo and Milo love seeing her. Would definitely recommend read more

Our little guy Gator loves going to Pet Paradise. When we pull into the parking lot he whimpers and yelps from pure excitement. Gator warmly greets the staff, and he doesn't like anyone, upon arrival. The staff is very pleasant to check in and out with, they make it very quick and easy. We love that we can watch our baby boy on webcam whenever we would like to check up on him. Pet Paradise has definitely become our go to for daycare and boarding. read more

Pet Paradise is awesome! Our 3 dogs love spending the day there playing with their friends. We can watch them on the camera. The staff are great and truely care about our fur babies. They know their names and what they like. Great sta read more

My dog Dreidel loves to go to Pet Paradise in Palm Beach Florida. Infact she is there today and will be back on Friday. At home alk I have to do is mention Pet Paradise and she runs to the door. As soon as we pull up to the place she gets so excited. I have used their day care often although if I could afford it she would be there everyday. She just loves it. She comes home very happy and very tired. Dreidel enjoys being around the other dogs and the people who work there are wonderful. We will being going away for several days and I will be doing so knowing she will be boarded at Pet Paradise where she is loved and well cared for. Thank you Pet Paradise for everything. I am constantly recommending you to everyone I know who has a dog. Marci L read more

Pet Paradise is unresponsive and rude, and prone to last-second cancellations of grooming appointments. Go elsewhere.

Excellent service, facility and staff! Boarding is great and dogs have play time included both morning and afternoon! Staff is kind, helpful and they all love animals! They have cameras all over and you can access them through your phone or computer read more

Very impressed with the staff and how clean it is. My dog loves it and I love the fact I can see him play through the cameras. Every time captain gets home after a day of day care he goes straight to his bed and lays do I have been to many different pet paradise locations and I find this one to be the most friendly and caring. read more

Because our pets are just as much a member of our family as are other members of our family, when we look for overnight, or daycare for them we have to be very particular. We have been clients of Pet Paradise for almost 2 years and during that time we have been exceptionally happy. The facility is always impeccably clean. When we visited other places we were always greeted by horrendous smells. At Pet Paradise the facility is clean, bright and inviting.The staff is highly professional and caring beyond our expectations. Our dog becomes incredibly excited a block away every time we take her there either for day care, or overnight stays. I can only say that if you are looking for a wonderful place to bring your pet, Pet Paradise is your "go to" place for pets. read more

Blue had a wonderful get acquainted day, complete with an ice cream treat! The staff were very welcoming and knowledgeable and provided feedback at the end of his day. I feel really good and confident about boarding him at Pet Paradise during our vacation this month. read more

I had never done doggie boarding or daycare before...thank you Pet Paradise for making mine and my little one a positive experience! The staff is super friendly and always happy to see my doggie. So much to do and nice dogs to interact with. I never feel bad when leaving him there because I know the staff will treat him as their own. I will definitely be back for day camp and boarding. Thank you! read more

My hubby and I always keep our cat here when we go out of town. They are so nice and I know my cat is safe and sound without any worries. They even have the option (for an extra charge $) to get photos sent to your email of your pet everyday. I will say some pics were not of the best quality (bad angle, too far away, or way too close, ext...) But all in all I wouldn't board anywhere else! read more

This place Rocks. Dedicated staff, exceptional customer service, reasonably priced services, web cam and dog bone shaped pool, and very clean facility. Our Lab loves coming here and always comes home exhausted. read more

I live in upstate NY but have a home down south in Palm Beach Gds. At home my dogs look forward to going to "camp" but when I announce "camp" down in Florida they are lined up at the door ready to go crying and squeeling!!! I place them in "daycare" and when I pick them up they are exhausted (in a great way.) The employees are great and really care about their guests. I wish I could take them all back to NY. Can't say enough good things. read more

Jaime Garfield BEST experience today at Pet Paradise in west palm beach. Greatest customer service, patient, super nice, you can tell everyone that works here truly loves animals. Bailey had the best ever experience at Doggie Daycare.. read more

Having read all the wonderful reviews, I decided to visit Pet Paradise Palm Beach as I intended to board our Ragdoll cat there. To read all the positive reviews, I was hardly prepared for what I encountered. As soon as I walked inside the facility, the smell of dog urine hit me like a Mack truck - and that was WITH a mask on! The front area, where I waited to speak with someone, was cold, a stark gray in color, and it seemed dirty and depressing. There was not another single customer in sight. Rather than laying down tile of some kind on the floors, the owner obviously made no effort and just left the floors in just their original gray cement state, probably because dogs were peeing on them constantly. Likewise, the walls in the "reception area" were completely void of decoration. Even if there had been a place for me to sit, and I honestly don't recall there was, I was not about to sit anywhere in that dirty smelly room. As I looked around, I saw another room connected to reception by a large picture glass window, obviously intended for viewing playful pets. Regrettably, that room too was empty of any decoration at all, not to mention empty of any animals at all, let alone those supposedly in some kind of "pet paradise". I continued to wait as a young-ish man stood hovering at the desk area behind the counter, talking on the phone. I don't know if he was the "receptionist" but I doubt it. I didn't expect him to interrupt his conversation but even as our eyes met, he looked away, not even acknowledging my presence. Over the course of his phone talk and my wait, two very young people walked past me as they traveled from one area of the back to another. By the looks and tone of the conversations that took place between each of them and the man in front of me, it appeared he was the one "in charge", although his appearance and demeanor gave me little comfort that my animal would be well cared for. In my life, I've owned (and dearly loved) at least six big dogs (dobermans and labs) and no less than seven cats - so I'm personally quite familiar with both vet offices and boarding facilities. I realize some can have a more sterile feel while others have pictures of sweet kittens all over the walls but NONE have looked and smelled so bad and been so depressing. This place was in a class of it's own. I honestly went there expecting to love it and came away feeling there's no way I'd ever board any animal there, let alone a cat. In fact, after only being there for about 10 minutes, I made my decision to leave the facility and cancel the reservation. If as a human, I can't even get past the waiting room, how can I expect my cat to have a good experience boarding there? read more

I really have tried to like pet paradise . I've taken my dog for quite some time but it's just gone downhill . I am a pet owner who does not cage my dog . The entire point of daycare is so he can play with other dogs . I understand dogs can't be running around all day but there's plenty of day cares where they do not go in kennels and he comes home happy tired and healthy . I'm not sure why pet paradise offers a half day option . The last two times my dog was there for 5 hours he spent ONE HOUR playing and four locked away. The last time I had to actually call them since there are cameras and ask them what was going on that my dog was taken directly to a kennel and still hasn't been out in 3 hours . She put me on hold so long I hung up . Then she called me back (with an attitude that i hung up after being on hold 15 minutes) and let me know my dogs group was outside now . I watched on the cameras as they finally let them outside for about a half hour then brought them inside to the room for a half hour . Then back to the kennels . At that point I went and picked up my dog . They don't offer day care. They offer kennels to put your dog in. There are so many better places where your dog will get to play be happy and won't get stressed . read more