Extremely poor service and lazy staff. When I shop competitor stores they help me find what I am looking for. They walk me to where the product is located. At this store I was "told" "you'll have to fund what you're looking for yourself". Dog foods are here Cat food here. Then she walked away. Unbelievably pathetic service read more

we booked an appointment last week to have our husky groomed. we explained how he was sheding and wanted to furmorator package, the guy on the phone Said no problem bring him by Sunday and it would be around 3 or 4 hours. When my husband dropped our dog off the lady said 1 hour max. so he explained he had an mri booked and we would be back for 3 hours. The store called me 2x to go get our dog, we were back at 1230 to get him. When we arrived one of the groomers said they couldn't get at him with the air because he didn't like it so they just washed and brushed him. He was covered in hair, it seemed like he was shedding more than when we dropped him off. we brought him home and brushed him and got a plastic bag full of hair. Waste of money. they basically shampoo him that's it. I could have done that at Bosleys and saved myself 50$ horrible experience we won't go back read more

Freddie has been going to Petsmart Grooming for a number of years and I have never had any problems at all. I find all the staff helpful and professional. The best thing of all is that they actually listen to what I want and then do it. Freddie is never nervous about being left there which speaks volumes. He's a Morkie and so he gets tight matts but when I pick him up, he looks absolutely wonderful. Thank you Petsmart. I fully recommend them. read more

The dog trainer is horrible. Don't waste your time and money to train your dog at this location. No smile, no compassion, no knowledge. All the questions that we asked had no answer from her. such a terrible experience! Will never come back read more

I visit this PetSmart everyone one in a while-- not very often, despite living close by. Not because it's not good, but just because I prefer to shop at other pet stores. However, the few times I have gone here, the customer service has been great! As I've never taken my animals for their grooming services, I can't say anything about that. I went here a while ago to shop for one of my kittens at the time-- he was being picky about treats and not eating the usual Temptations I bought. Since I had no idea what to get him and PetSmart has a rather large section, I stopped by here! One of the employees approached me and when I asked for recommendations, he recommended the Creamy Catit Lickable Cat Treats. I haven't given my cats any liquid treats before and didn't know what else to get, so I followed his suggestion and picked up a package! Long story short, my kitten absolutely loved them-- and so did my other cats. Would definitely recommended shopping at this PetSmart for food, toys, and whatever else you may need! read more

I brought my 6 months old puppy for a hair trim because her hair was too long and hard for me to brush daily and summer is coming. They talked me into just trimming her face and legs for reason that her hair was still a puppy and should wait for another 2 months. But I search on the internet and there isn't just thing as puppy hair and cannot trim because of puppy hair. Allen read more

Love the staff at this Petsmart. They are super friendly and my dog loves seeing them too. The only reason I gave this location a 4 star is because it is a smaller Petsmart compared to other locations and they do not carry a full line of products. Sometimes if there is a certain product I was looking for, I'd have to go to another location further away. Staff is awesome though! read more

My Mom and I have scouted around pet stores in Port Coquitlam to prepare for our dog's arrival next weekend! So far, PetSmart has been the only store that has welcomed us in a friendly way. Lee, a staff member in the store, was kind enough to offer his help to advise us in everything we had asked for; it included what the best type of food and brands for our particular breed of dog. He was sharing his view of his dog's experience with chicken, an allergy our dog also has, and his own experience has helped us figure out the best food suited for our labrador. Overall, I recommend coming to PetSmart, since they offer their time to help you in whatever you are having trouble with! read more

I'm giving it 2 stars instead of one because we went for a while before we'd ever had a problem here. I took my dog in for a grooming appointment at 1pm on a Monday and the girl(who appeared new and wasn't even in uniform) told me that it would be 4-5 hrs. She proceeded to tell me they were double booked. I said I knew they usually had more than one dog on site at a time but if I was dropping him off to sit in a crate for 2 hours why didn't I just bring him at 3? She said she was sorry and someone should have told me. I had made other appointments for the day so I had to leave but I just couldn't stop thinking about it and how I felt bad for my dog. He'd been extra stressed since his big sister had just passed 8 weeks ago. So I called the manager of the location and he basically could have cared less. He never said sorry. Said that the grooming usually took that long(which isn't true we always picked them up in 3hrs, 4 max for 2 dogs), and offered no help whatsoever. I wasn't going to put a review but I'm looking at a cut on my dogs belly that they did and it's been one week and it's more red than before so it may be infected poor guy. Just so disappointed with the treatment of my dog first and foremost. Secondly how I was treated as a customer. Oh well. We won't be back it's too bad. read more

PetSmart Grooming - This is a week later of a cut on his little belly from the clippers being too close to his skin. - Pet Training Near Me - Port Coquitlam, British Columbia

The service and staff here is just amazing! I bought a cichlid for my 55 gallon tank and I found out the fish was WAY too aggressive. It was harming some of my other mollies and tiger barbs, so I took it back to PetSmart and they honored an exchange. At the end of the day, I came home with fish that are peaceful. I am very satisfied with the service here! read more

Great service and they help me out also the price matching help me save a lot on my food for my kitten its a must to come here if you want to get something for cheap with good products read more

I wish I could give no stars instead. This is the only groomer Ive taken my dog to and this is the second time we brought him in and not even an hour later they called me and said he tried to bite the groomers so we had to pick him up. I was understanding and felt terrible that he did that, but recently I took him to a new groomers and she did a great job. She told me whoever groomed him must have really scared him with the clippers and now it'll take a few visits for my puppy to start trusting her with them because she said when she tried to use the clippers, he was whining and helping a lot. The groomers at petsmart clearly don't know what they're doing considering his new groomer could get the job done. Basically they scarred my dog and still made me pay even though they didn't even do anything to my dog. Never coming back to get my dog groomed at petsmart again. read more

Very bad management. Manager seemed to care less. I believe his name was Lee. He was either not in a good mood or just didn't care. Also I had brought my dog in for a bath with a bather named Kaitlyn. My dog came home wet and the ears were just as dirty as when we left her there. She missed clipping the dew claws and my dog still had the dirty lake smell she had when we dropped her there. Very disappointed in the management. They need to hire more mature people that actually care about their job and pleasing the customers. Would recommend dapper dog. Better service and super friendly staff. read more

I had very good customer service here when I went in to pick up an online order and there was a mix up with it. Lindsay worked very hard to correct it and went out of her way to be sure I left happy with my purchase. Overall I was pleased with my experience and would return to this store in the future. read more

DO NOT BRING YOUR DOG HERE FOR GROOMING! My mother brought her small puppy here to be groomed and they called her shortly after telling her that they needed to bring her to the vet because they accidentally cut part of her eat. My mother went to the vet and the vet told her they LIED and the cut was below the ear RIGHT BY THE JUGGULAR VEIN. She had to be put under anesthetic and this was obviously a very traumatic experience for her small puppy. My mother did not need to pay thank god, but we even have the pictures of the cut and it required 7 stitches. DO NOT GO HERE. read more