DOESN'T EVEN DESERVE 1 STAR -- EXTREMELY DISAPPOINTED I am genuinely so disappointed and thoroughly shocked by this experience. We went into PetSmart to buy a 50-cent fish, and somehow this turned into the most ridiculous experience. The employees wanted me to tell them the exact dimensions of my tank and basically everything that was in it before they would sell me the fish. Like... am I supposed to have the exact measurements and entire contents of my fish tank memorized off the top of my head while I'm standing in the store?! I came in to buy a 50-cent fish, not take a pop quiz about my aquarium. Then they told me they would not sell me the fish because they didn't think I was bringing it to a safe location. Excuse me?! You have no idea where I'm taking it, what my setup looks like, or how I care for my fish, yet you decided I wasn't providing a safe environment based on a few questions I couldn't answer perfectly on the spot. And this is what REALLY gets me: PetSmart had well over 200 fish crammed into a small tank together, but they refused to sell me ONE fish to put in my own larger tank, which is actually bigger than the tank they had all of those fish living in. If that store tank is supposedly acceptable for hundreds of fish, then why is my much larger tank supposedly not safe for one fish?! The fish was 50 CENTS. What more could I possibly be asking for?! I wasn't asking for some exotic animal or something unreasonable. I wanted ONE little fish. Apparently, though, I'm expected to spend $40+ on a new tank because the tank I already have supposedly isn't good enough. If there is a specific tank size required to purchase a fish, THAT NEEDS TO BE CLEARLY ADVERTISED BEFORE CUSTOMERS WAIT IN LINE TO GET A FISH. Don't advertise a 50-cent fish and then suddenly tell people they need to spend $40+ before they can take it home. It is also pretty ironic that PetSmart will put the fish in a tiny plastic bag for you to carry it home in, but then act like you need an extremely specific setup for it to live in. If these standards are so important, they should be consistently applied. And honestly, the employees' attitudes were the worst part. They were incredibly rude, dismissive, and acted like they couldn't care less. I understand wanting to make sure animals are going to safe homes, and I completely support responsible pet ownership. But there is a respectful way to explain a policy, and this was NOT it. If PetSmart truly believes a fish needs a certain size tank to be safe and healthy, then PetSmart should make sure the fish in their own store are being kept according to those same standards. I left the store genuinely shocked that I was refused a 50-cent fish because they decided my home wasn't safe without even seeing it. The entire situation could have been handled politely and professionally, but instead the employees were rude and made me feel like I was doing something wrong. PetSmart, do better. Be clearer about your requirements, treat customers with respect, and maybe make sure your own fish displays reflect the standards you expect customers to follow. read more

We had to take our dog in to get her nails ground down (she doesn't let us do it at home), and the staff was fantastic! The lady who did her nail grind was very friendly and SO good with my dog when she was anxious. I took some photos through the window they have without my dog noticing; I wish I remembered this worker's name but she was fantastic! We will definitely be back when her nails get long again. read more

PetSmart - Pet Training Near Me - Ogden, Utah

This location isn't for grooming. I'd much rather go to over to Riverdale. the groomers did not follow instructions when I said no sanctuary trim on my husky and did it anyways. Not worth it to me taking my dogs to be groomed there if they do what I specifically ask them not to. read more

Not for grooming. The groomers should be more experienced considering what they charge. They aren't very service oriented and my pup always seemed depressed when I'd pick him up. read more

The groomer ruined my adorable golden doodle. I asked for a summer "trim" and a puppy cut. I Let them know she was only 6 months old and that it was her first cut and said repeatedly that we loved her long haired look but just needed it shortened for the summer. They all but shaved her!!! Now I'm worried that her adult fur isn't going to grow in correctly and I'm furious. Pet smart, Hire professional groomers that know a thing or two about dogs. And maybe mention actually listening to the instructions given. We will Never be coming back here. On top of that they charge DOUBLE what petco charges. It's no wonder they were the only place that had availability. Very disappointed. read more

We have two golden doodles, and we take them to Meranda! She's the sweetest and is always so kind and loving towards them! We are so lucky to have found her!! Not to mention their haircuts always look adorable!! read more

PetSmart - Pet Training Near Me - Ogden, Utah

This is our go-to for dog grooming. We have a westie, cocker and yorkie. We've always had a positive experience and we've been coming here at least 6 times a year for 6 years. One of the only places in the area that can do a legit westie cut. read more

Thx to this store for caring newborn kitty & puppy supplies ...... I do RESCUE & free transport from kill shelters..... this is my one-stop shop! Best employees ever! read more

PetSmart - RESCUE kittens are now healthy ...we got them 2 days old - Pet Training Near Me - Ogden, Utah

See all

I took my dog in here a week ago to get her nails trimmed. The two girls in there had no problem helping me. The one who worked on my dog went above and beyond. I scheduled an appt for a full groom and when my husband brought our dog in, different girls were extremely rude to him and told him they wouldn't groom our dog. I had explained previously that Our dog has dynamic collapsing trachea and she coughs and sometimes has little fainting/dizzy spells but she gets over it in a minute. I was reassured that they deal with stuff like that all the time with older dogs. Today they told my husband that due to their policy they cannot groom her. I put as much detail into the grooming notes as possible and instead of calling prior to the appointment they wasted our time and my husband had to cancel his eye appointment he has scheduled at 8:45am. Our dogs grooming appointment was at 8am and he had to wait 26 minutes just to drop her off for her appointment and then they didn't even take her. They tried to say well we can get her in for an express groom but we don't have time for that today. If she was booked out for a few hours for a normal grooming service then why don't they have time for that today? Worst service ever. We will never come back. read more

We took our dog to the 12th st location. We've always had a good experience until now. Our dog was there for Deshedding and a nail trim.. Well we could hear him yelping all over the store when the groomer was trimming his nails. This is NOT like our dog to do this, as he has a calm personality. The groomer cut his nails too short and hurt him. When we picked him up, she said, since he was hard to handle, I have to charge you an extra $8. Nobody there has ever had a problem with our dog, as he is not violent. She made him out like he was bad, when she clearly hurt him. She obviously didn't know what she was doing and blamed him. I would have cried too, if someone had trimmed my nails that short!!! And for her to charge us extra, when it was her fault for hurting him!! We have been going there for a few years, BUT, we won't be coming back. I wish I could remember her name, because she is making the 12th St location look bad! This happened around May 18th , 19th 2021. All I know about her is, she is short, brown hair in a bun and talks like she has a speech impediment. I feel bad, she ruined it for us!! . read more

I started bringing my corgi to the grooming department when his usual groomer became too hard to get into. I'm so glad we made that switch because we found Clarissa! She is so gentle and amazing with our old, blind, arthritic little guy, and she just has the most kind and calming spirit about her. He is always anxious when he goes in to be groomed but he comes out calm and is always incredibly well groomed. Clarissa is wonderful! read more

Love it! This is a grate place. So many cut beds leashes and out fits. A lot of the toy are deribel. I have tow dog both are Airedales. The go through toy so fast so the petsmart. read more

This was horrible they knew nothing they literally said it themselves, 'I know nothing about fish'. It took like 10 minutes to get 2 small fish, tanks were sooo dirty, no lighting. The betta cups were horrible and disgusting. She kept complaining about smelling like dead fish. They were calling goldfish stupid and they had no clue what they were doing. Sad reptiles and the betta water was YELLOW. I'm never coming back. read more

The staff here is the best! They are always helpful and pleasant. I have a mini pinscher who has more anxiety than normal and is hard to keep still. They always take their time with her and make sure that the get her nails trimmed without any bleeding or irritation. The grooming salon staff is by far the best of any groomers (chain or private) that I have gone to! read more

This Petsmart is a great spot for all your pet needs. The employees are friendly and always willing to help. In particular, Prissy does a fantastic job making sure all your questions are answered and always gives your pets love! Our two dogs, Romeo & Juliet, love seeing her! Meranda in grooming does an awesome job as well; Our dogs love getting nice and clean and groomed here! read more

Based on the customer service that I received from the store manager, I would rate this zero stars. Why would you open the door to your store if you are not ready to provide customer service? Perhaps this guy needs to get on the same ship with his staff and learn something from them. each one of them know what customer service is about. Can't wait till this guy quits, gets replaced or gets fired. read more

ZERO STARS ! I always take my dog to get his hair cut and bath. But today I got the worst customer service ever! They scheduled me wrong, then the lady who cuts my dogs hair is saying I should get my dog neutered and get his tongue cut off for it can fit his mouth. So disrespectful! My decision with my dog is none of their concern ! They should really keep their opinions to themselves ! read more

I visted the store online and had a problem with the transaction. The followup call to the store was handled smoothly & efficiently. Thank you for your great service. This totally made up for my last visit. read more

They do an amazing job, but they are way overpriced! Twice as much as going anywhere else and when you have a dog who requires regular maintenance it's just not worth it. read more