This Pet Smart has put up a"yellow" sign that is behind the cash register. It feels uncomfortable. Not normal. Talked with people in line why this would be. The woman behind the cash register was "barking" at people to get behind the line or trying to get us to hear her say "next", Not a very pleasant experience. read more

We have taken our dog here frequently and had full grooming. This time the groomer she wasn't stable enough and they would only be able to do trims from point onward. Barely trimmed her. Hair still all in her eyes. Still charged close to $100. Yes she likes to sit...she is 14 years old. She has earned the opportunity to sit. Yes she probably shakes but so do many dogs at the groomer. She is in no way aggressive. I preferred the original groomer in the store that she has always had who has had no trouble with her. We have had many dogs over the years including two others right now. This dog is by far the easiest dog we have to groom. I do it at home myself with no huge issues except my back can't handle it any longer. Had I seen the grooming prior to paying I would not have paid. Totally not worth it. I could have done that grooming myself in 30 minutes. They have lost customer. read more

Do a better job watching your employees. All were nice except one. But that's all it takes to ruin a customer's experience and a store's rating. read more

My go to PetSmart to get all my dog's items. Recently found out they sell biteforce dog toys which is the only toy my dog hasn't destroyed yet so we will be stocking up. I've come here for dog training as well and the trainers are very knowledgeable and will work with you and your pet at their level. read more

the people there were very friendly, but the grooming service on my dog was horrible this wasn't my dog's first time at the groomers so there weren't any problems with that.. i took my baby to get trimmed up all over,bathed, and teeth brushed , i came to get him two hours later and my baby looked basically the same! the only thing the groomers had done was trimmed down his genital hair and bathed him, everywhere else was still extremely out of place .. i definitely will not be returning for EIGHTY dollars read more

Delaney groomed our Aussie and did an amazing job! She even called to update us on how he was doing and was so friendly. Highly recommend her! read more

PetSmart - Dog - Pet Stores Near Me - Norfolk, Virginia

I love taking my pups to Petsmart for grooming, they've been to just about all of the Hampton Roads' PetSmarts but for some reason at this location there is always an issue. Most recently I was told that the estimate for the next time my Huskies are groomed would be around $140! Their standard bath and brush is about $50. I've always paid extra for the brushing so I'm used to about $70 for each, but $140 was a stretch. I can take them to other PetSmart locations and not having this issue. I can pay for the Zoomin Grooming, where they come to your house and groom for less than this. Then to make matters better as I'm standing there waiting for my dogs the supervisor/manager is talking to the other stylist about how clients have to be charged for the extra hour of service if the breed requires more. According to PetSmart and when you book grooming, it does not state per hour to charge. As mentioned this isn't the first issue, in the past my puppy had supposedly pooped twice during a service and was blacklisted, I wasn't notified till I tried to book an appointment for him. More than likely it was a bad day and he hadn't had that issue before. There definitely needs to be a revamping or a clarification on services and pricing. At this point they will not be returning to this location for grooming, unfortunately since they did an awesome job. read more

PetSmart - Pet Stores Near Me - Norfolk, Virginia

Took my babies to the groomer. They look so beautiful. Christina did an awesome job. The customer service was great since entering the store (cashier and groomer). read more

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We had an appointment with Victoria today and from the moment that we walked in, we knew that the appointment would not go as planned. The girl is so unfriendly and acted as though she was thoroughly disappointed that we kept our appointment. On the intake form, we disclosed that it was our puppy's first time coming to the groomer. Victoria examined our dog and went over pricing. I initiated a conversation to ensure that she knew that it was our puppy's first time at the groomer. She told us to hang around because she didn't know if it would go well and we instantly knew from her attitude and demeanor that this girl wouldn't service us. We also knew immediately that she'd find an excuse not to perform the service based on how annoyed she was when we showed up. About three minutes later, she brings us our dog along with a list of other groomers to take her to. She states that she's unable to service the dog and immediately says, "and my manager agrees with me". She states that shaving the dog would be unsafe because she became anxious when she turned the clippers on. Unsure of why she mentioned the manager - we never asked to speak to her. However, I guess she thought we'd ask for a second opinion and this was her way to make her unavailable to us. Our dog was to have a full range of services, including having her teeth brushed, nails clipped, a bath - the lot. However, Victoria refused to perform all services. We obviously won't be returning. Whether or not the services were performed, Victoria brings a very unwelcoming vibe to the shop. read more

PetSmart - Confirmation of our appointment. - Pet Stores Near Me - Norfolk, Virginia

We took our dog in to get bathed, nails, and a hair cut. Our groomer,Lauren was fantastic! She did such a great job! You could tell that her and everyone that was working that day truly love the dogs and love their job! Great job PetSmart read more

I took my dog there this morning to get groomer was fantastic for Lauren. I'm sorry she did everything. I asked her to do and Charlie looks fantastic and I'll be going back again and again every six weeks. read more

I took one of my scaredy pups to get groomed today at this location. I was advised that he would be done in 3-4 hours. I received a call within 2 hours. My Gizmo is usually a squirmer and he is scared of even his own shadow. For them to do a stellar job in 2 hours that was some good grooming skills. The price was $45 but I had a $10 coupon! This included: bath, cut, nails trimmed and filed, anal glands squeezed and you can tooth brushing service for an Additional $11.00 Upon paying I was charged an additional $3.00 for a holiday fee. I stated that this was not advised upon dropping off my pet. Manager kindly removed the up-charge because even the cashier had no clue that there was an additional charge for holidays. I am a small recommendation for all their staff to be on the same page so that the fees and charges are advised to clients prior to service. My Gizmo looks cute. I am happy with his haircut.. I have another dog named Jazz that is scared of loud noises... thunder and especially fireworks. Annually we are prepared for the poor thing to cry for hours and go bazerk! ‍. He has even had some accidents due to his fear and anxiety. Mind you this is a professionally trained dogs. Accidents DONT HAPPEN! I spoke to a sales rep and told them my dilemma and I was recommended to purchase Doggie Safe Marijuana. . It's all natural Hemp Product. Kind of like CBD for dogs. It is supposed to keep Jazz in a calmer, relaxed state and not in a frantic panic like he normally gets on this day.. 4th of July... Well let me tell you this! I paid $20 for 60 dog chews! My Jazz didn't want to eat the snack! He is a Posh Pooch! I had to trick him and stuff the treat into a wedge of Aged Cheddar... . He ate the EDIBLE lol and within 20 minutes seemed relaxed and High as. Kite. . I do not recognize this dog! It has been thundering frequently and he is calm and mellow. No whining, no whimpering, no pacing and barking. We haven't heard a peep from him and he is behaving like his normal mellow and laid back self. I highly reccomend this product for dogs with anxiety or behavioral issues. read more

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They did a great job with the bath and brush out for my dog....... I specifically asked for "face, feet, fanny" which is what they called it at other places I've gone too. The lady seemed to not quiet understand so I specified (trim the face, feet, and private area) at pick up I had to ask them to trim the face down because they did not do that at all nor did they trim anything else I requested (But I only had them to trim the face) it appears the only thing they used the shears on was a quick messy cut along the inner hind legs. NEVER AGAIN! PAID WAY TOO MUCH TO ULTIMATELY ONLY GET A BATH. read more

This lady of who she so calls herself the manager at the fish wall, refused to sell me ONE fish for my 15 gallon tank that only contains 4 2inch fish. I will not be coming here for my aquatic needs anymore. R U D E . read more

I love the welcoming atmosphere along with the friendly, knowledgeable staff. I am one of the volunteers with Lil Roar Cat Rescue at the adoption center inside of Petsmart. The management and staff are very supportive and helpful with our kitties. We are all so happy to have such a great relationship with Petsmart and the best customers and adopters ever. A special thank you to all of the wonderful customers who donate much of the food and treats that Little Roar cats enjoy every day! read more

This Petsmart gives me nothing but problems. Numerous occasions I have issues with their cashiers and management. My cat is on prescription food. They require you to get your prescription renewed with your vet constantly even though my cat is on this food for life because she has allergies and it's an allergy food. I am all the way out of cat food literally just fed my cat the last little bit when I went to work today, and I plan to go get more when I got off. I have the printed and signed prescription from my vet, but they said it wasn't valid I had to go to the Banfield in the back of the store and have them validate my prescription and change it out for another card that has their name on it. Banfield close at six and I got there at 6:30. The girl said she had to get the manager because she couldn't sell me the food. When her manager came out, a girl with black hair and super tacky eyeliner, told me that she couldn't except the doctors prescription I had to come back sometime when I was off work, which is very rare, between the hours that Banfield is open and get that card switched before I can get food. I said I literally have no food at home I fed my cat the rest of it today because I knew I needed to get my way over here to Petsmart when I was off work, and she said yeah I'm sorry I can't do anything about that you're literally going to let my cat starve what a hateful nasty person. I had a prescription from my doctor!!!! This woman told me that she wouldn't let me feed my cat even though I had the doctors prescription because it wasn't validated by Banfield? I don't go to Banfield for a reason they're terrible vet and I would never take my animal there this makes no sense. Does any person with a pet not on prescription food want to pay 170 dollars in food? NO! Do not go here. I'll use chewy.com Management is absolute trash. Iv attached the veterinarian prescription that 'Sarah' the rude tacky manager wouldn't accept. read more

PetSmart - My vet prescription - Pet Stores Near Me - Norfolk, Virginia

So I know the groomers department gets some mix reviews but they did such a good job with my pup and his first time there. Dakota S was so sweet and caring for my dog she did the best she could do with my po being so stressed (he had the nervous poos) she was patience and very focus on relaxing him with positive vibes. She made the experience very special as well as the other employees that were there I didn't realize they didn't have a tipping option at the cash register or I would have tipped so I hope this review gets her some positive feedback as she deserves it! Just look how handsome he is read more

PetSmart - Puppy after Dakota S did a wonderful job - Pet Stores Near Me - Norfolk, Virginia

Horrible place took 4 hours to give my dog a bath!! ZERO communication on how long it would take and why! I had an appointment for 1130 didn't get my dog back until 3:30!! Absurd every time I called they would say he was being blow dried, last time I checked it doesn't take 2 hours to blow dry a dog... Never coming back read more

Margaret is an expert groomer and took great care of my dogs! I've been to many PetSmarts and they are clear about safety issues for the staff and dogs. Prices are explained up front so there are no surprises. read more

Always has the food I need for my dog in stock and a good selection of toys. Kenny and Paul always light up my day at the cash registers and everyone in the store and in grooming seem to love petting my dog and remember his name :). read more

I have my 1 year old as of today 10/26/2021 which is her BIRTHDAY! at this location, however I paid 125.00 for a full beginner training class and unable to attend the last 4 weeks due to her being in heat along with scheduling. I was told by the trainer Cindy and a manager that we would receive some form of accommodations, but today was told that they have to speak with the trainer and that I would pay full price for her bath and brush today. I really just wanted some form of appreciation, but after 1 hour which I was told would be 3..she is READY? VERY UPSET LOOKING SOMEWHERE ELSE TO PURCHASE HER BIRTHDAY CAKE ... read more

PetSmart - Onyx - Pet Stores Near Me - Norfolk, Virginia

After fifteen minutes of aimless wandering we pressed a button requesting assistance. After fifteen more minutes we gave up and got in the check out line. The ridiculously long check out line. It reached almost halfway the length of the store. Purchased a name tag. Very disappointed. Used the machine on site. The print so small and the color nearly invisible. The tag has to be at the perfect angle and is still nearly impossible to read. Waste of money. Not a pleasant experience. read more

PetSmart - Pet Stores Near Me - Norfolk, Virginia

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High standard and truly passion about pets, if you want quality salon service for pets I recommend this location. Very respectful and knowledge, highly skill employees. read more

About several years ago we took our golden-doodle of medium size to this place. The groomer that was working on our dog couldn't manage to do her job and totally butchered the cut, but decided to blame our dog. He was about 2 years old then. They reported to us that our puppy was not cooperating and they referred him to another place. It is important to notice that we took our puppy since he was about 6 months old to get adjusted to grooming and other places were able to groom him successfully. Now, 3 or more years later, we decided to bring him over to this location again because we couldn't book it anywhere else. They went over their notes and raised the issue again. We told them that that our dog was much younger and it was long time ago. They booked the appointment. However, they called me in couple of days and canceled it because of their notes. I couldn't convince her that their argument did not make any sense. I tried to tell her that they need to look closer at the quality of their groomers, and not label a dog with bad behavior and ban him for good. Everyone knows the good nature of golden-doodles. To ban a calm and friendly dog because of some incapable groomer's notes is just unprofessional. read more

My dog was barking from the moment we walked in. they were very unpleasant and not friendly at all. everyone looks like they hate their jobs! this was his second hair cut being that he is only five months old. when I picked my dog up they gave me an awful report on "his behavior" and said "he lost a tooth." my dog was quiet and looking sad. I asked her to keep him fluffy, with less hair in his face. when I picked him up there was no hair anywhere but his face. on the ride home he just looked sad and was silent. when the car stopped he vomitted. I called and asked was he fed anything, it was then that she informed me that my PUPPY (5 months old) was anxious the entire haircut. this was nothing like his first haircut. I did not have time to take him to that groomer so I tried PetSmart, NEVER AGAIN! Do not leave your dog with these people! idk what they did to him but he was down and sad the rest of the evening! read more

My Daisy loves coming to this location :) The staff are always very pleasant and welcoming. They help make sure she gets everything she needs, they remember her name, and always give her lots of attention. Her favorite part is the checkout experience, where she gets lots of love and treats from the staff! Thanks for always making Daisy and I feel at home when we shop there! read more

Took my dog to be groomed and a hair cut it was so horrible i didn't recognize my dog never again will i use petsmart groomers

When to purchase some fish for my fish tank and due to shortages of staff there only selling feeders and crickets

the young white lady with long brown hair is so rude, she screamed that they were closed through the doors like I'm stupid , all I wanted to know was why their website says they close at 10 and they close at 9. I just had a pick up order that they messaged me was ready. she could have opened the door and explained it instead of yelling at me through doors. I'm always disappointed when I shop here. read more

Love the teamwork in this salon when handling my older Chihuahua with anxiety. They are so gentle, take their time with her, and the only place I trust. Shout out Lauren, Delaney, and Cristina! read more

This is the closest pet store to my house so I come here often to buy Royal Canin food for my Yorkshire Terrier. I love that there is a huge selection of just about anything I need for my dog from toys, dental care, grooming materials, and apparel. I love that they have a rewards program. The coupons come in handy because my dog's food is far from cheap. The store could use a bit of tidying up but when you have animals and even more messy humans walking around, I can see how they can sometimes get behind with their clean up in here. Other than that, great store. Cashiers are always pleasant & friendly. read more

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My experiences here have been good to date. The employees are more than helpful and if the line looks like it is getting long, they will open another and another until the customer base dwindles down. A couple of months ago, another customer let me go ahead of her and used a scan app on her phone to get me a better price. The cashier was patient and kind. She didn't rush either of us as we compared prices and the customer also helped me to locate it in the app store (there were no other customers behind us). The competitive pricing, the rewards program, and the coupons I occasionally get make the cost hard to beat locally. Their shelves are always fully stocked and the animals they sell and adopt out appear to be well-cared for. I would love to see the YEOW brand cat toys and catnip so I don't have to drive across town to get my cats their favorite entertainment and kitty bud. :P The one thing that I always notice is the lighting. For some reason, it seems to have a dim atmosphere. Maybe it is the layout. I can't quite put my finger on it, but whatever it is, tends to make it feel less airy and clean than it is. read more

Took my dog to get groomed. The lady got on the floor and got into my already anxious dogs face... she snapped a little at her and she continued to stay on the floor and try to touch her. Then she said she can't groom her. My dog has no problem at the vet or other grooming places. Definitely not going back here for grooming services It's pretty obvious that you don't get on the floor with a dog you don't know or try to rush the dog into being comfortable. I came early for a reason. read more

This Petsmart is located across the way from Walmart and is next to the Home Depot. That's what I love about North Military Hwy, you get to do all your shopping with just a hop, skip and a jump from one location to the next. If you have shopped at a Petsmart before, then you will know what to expect when entering this store. They are exactly what you would expect. As much as I like the organization and feel of walking into this giant pet store, they are expensive compared to some of the other places around here. They have a great selection of fish, birds, and reptiles. They have all the name brand foods/snacks and toys for dogs cats and all your other furry/non furry lifetime companions. What makes them better than some of the cheaper competitors is that they have a great variety of items that you can choose from. I particularly like their choice of gates to block off areas for my doggie. I particularly like the dark wood stand alone gate they have which doesn't require that I drill holes in my wall. It's not the best for big dogs, but will serve the purpose of keeping a puppy in the kitchen/bathroom/other room. It is expensive, but you won't find it sold elsewhere. They also have a great selection of pet books that not even Care a Lots can compare to. Yes, you can bring your furry friends into the store. read more

After a playful visit at Grandma's, my baby needed a bath. Savannah took care of my Oreo and had him looking and smelling fresh. His nails were nice and trim and he looked so dapper in a fresh bandana provided by Savannah. I would absolutely take him back to her for another excellent service. read more

Had a dog grooming appointment, didn't call me to tell me that the store was closed. Got there for them to tell me the power was out and that they left everyone voicemails. Tried calling their phone line and it didn't go through, so not only did they not send a voicemail they lied to my face. Great business read more

If you don't want to offer curbside service and give responsive service then don't. A 24 hour notice and I still waited nearly 30 minutes for it to brought to the car. Do better. Some people cannot risk the unmasked patrons in your store. read more

LAYLA: was amazing with my baby girl today! Zoey (my hound mix) is terrified of having her nails clipped, and loud noises and other dogs. So when I made the appt for the groomers I was equally terrified at how she would do. I sat and watched as Zoey got her nails trimmed, and Layla pet her and loved on her the whole time reassuring her that she was ok. I was very very impressed with the quality of service received . 10/10 would book with her again. read more

do not have your dog groomed here. after discussing my dogs hair they took her back and I lext. nice I got home they called me and said here ears were too matted to continue. I had throughly brushed her before the appointment. when I arrived they failed to tell me that they shaved here back side and stopped. Poor girl was stressed. We will never go back. read more

PetSmart - Pet Stores Near Me - Norfolk, Virginia

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I didn't catch her name or care much to but I was needing help getting some fish and from the moment this worker walked up to me she had an attitude, called me a liar and wouldn't sell me the fish that I wanted. I have experience with this kind of fish (not that you need much at all) she told me I wouldn't be able to keep it alive. I'm not saying this place is horrible but the customer service isn't great. read more