Will continue to do business with them they were easy to work with and did a good jobread more

I have taken my dogs for years. They smell good, look good and have minimum anxiety going to a…read moregroomer because they just love it there. I highly recommend this place.

This place is AMAZING! I have a sweet American Bully that they really love and care for everytime…read moreshe is there! My pup gets so excited when we tell her it's time to go get a bath. She even got excited when I called and she heard a voice she recognized. They take really good care of my girl and I am so glad I found them!

Please do not take your dog here. Find another place. I have a 4 month old Standard Schnauzer that…read moreI took for his first grooming appointment. I asked for a Standard Schnauzer cut. He still had his puppy scruff. They obviously didn't know how to do the cut. I will let the pictures speak. They refused to refund our money and said they would correct it on Monday after consulting other groomers on staff. Don't worry we will not be back and I'm leaving a review every where I can. DO NOT TAKE YOU PETS TO THIS PLACE!!!!!!!!!!!!!!!!! They also tried to tell us that our dog was not a pure breed standard schnauzer but possibly a terrier mix. Find another place or do it yourself.

I wanted to leave an honest review about my experience because I almost allowed the negative…read morereviews to influence my decision -- and I'm glad I didn't. I brought my dog Abundance to this location in McDonough, GA. When I first arrived, I asked whether she would need dematting or detangling and was initially told she looked fine. Later, I received a call that she would need some dematting, which could range from $10-$25. I'll be honest -- I became concerned because I had already read reviews about upcharging, and I was also working within a very tight budget at the time. I expressed my concern, and in hindsight, I regret how I approached it. The groomer was understandably offended, and I truly felt bad afterward. I apologized because I realized she was simply doing her job and being honest about what my dog needed. Despite the uncomfortable start, she still moved forward and groomed Abundance -- and I am so glad she did. Not only did she do a good job, but something very important stood out to me: My dog came back HAPPY. Abundance goes to the groomer regularly, and typically when she comes home, she's quiet, withdrawn, and goes straight to her bed. This time was completely different. She came back happy, spunky, and in great spirits -- like her normal joyful self. As a dog mom, that meant everything to me. The groomer also chose not to charge me for the detangling, which I truly appreciated, especially given my situation. That level of kindness and professionalism did not go unnoticed. I also want to say -- don't let negative reviews automatically discourage you. Every experience is different, and in my case, the groomer showed patience, professionalism, and compassion. I plan to return to tip her again when I'm able because I truly appreciated her work and how she treated my dog. Thank you for taking care of Abundance and making her experience a positive one.

Bubble puppies owner is very racist & she has trained her staff to be the same. I was talked down…read moreto in a racist manner. This office does not value the black community. The owner & staff showed no empathy when I was paralyzed & refused to come out to grab my puppy out my vehicle. However I did witness this happening with a Caucasian customer. Her dog was picked up from this woman but not mines. Without checking with me the owner flagged my account stating I was bothered by receiving reminders for grooming & this was not true at all. I do not recommend this business. It does not respect the black dollar. In case owner respond I can provide my number to tell you more. I have written proof as well.

This is my second time visiting this location. If I had posted a review for my first visit, it may…read morehave been a two star. However, giving them a second chance... I booked my appointment. I knew my poodle needed some help with as much puppy hair as he has and it's been several months since a cut. I will say the lady Akita was a pleasure to speak with. She should answer everyone's phone for customer service. She was patient with my baby. Because I know he is a lot of work. (He hates being groomed, he just wants to cuddle.) I will return but with a picture this time. He looks like a baby lamb now. Lol Great job on the second impression! Because I was extremely nervous.

I scheduled an appointment for today and discussed $200 fee and was waiting for them to send me the…read morepaperwork to complete. Instead they finally sent a text saying they can't come to my apartment bc they don't have outdoor outlets. I responded immediately saying I have an outdoor outlet outside my own apartment that works and parking spaces in from too. Told them the landscapers use that outlet all the time for blowers, etc. The guys response about 45 minutes later was "I'm sorry ma'am we can't do it" It makes no sense when there's an outdoor outlet. I'm taking my business elsewhere.

They do a great job of grooming my dogs. Although the business is new, Kristal has been my groomer…read morefor many years at another location. She's great with dogs and listens to how I want them cut. My dogs love her! I wish her much success!

Fast response. Clean, cut and tied with a bow. Just a tad bit expensive, that's why I rated 4 stars…read moreinstead of 5 stars.

We love The Paw Pad. The people there are awesome. One of…read moremy pups has gone there for ten years. He jumps out of the car and runs in. The staff there are great care givers. We have used doggie day care, grooming and boarding.

I have boarded my sweet baby here several times without any problems she is always ready to goread more

Amy is the best at what she does. Most groomers trim our pup way to short and make him look like a…read morescarecrow dog but she got him right on the first try and it didn't take all day either. Communication was good and her prices are reasonable. We will return for sure!

Amy is God sent! She has been grooming Ace for a while now and I can't imagine taking him anywhere…read moreelse. From dropping him off to picking him up she is professional, patient, and genuinely cares for him and I could not ask for a better groomer! We love Amy and so does Ace!

This morning started with the words no dad wants to hear:…read more"Dad... it's an emergency." I didn't ask questions. I jumped in the car like I had a gunshot victim in the back seat. Turns out Skylar (my daughter's dog) had rolled head-to-toe in something that should require a hazmat team. STOP ONE: Pet Supermarket 930 Highway 81 E, McDonough, GA 30252 I ran inside begging for help. They turned me down, and their wash station was down due to weather. Not much you can do about that. STOP TWO: Pet Supermarket 1541 Highway 20 W Ste 120 McDonough, GA 30253 Same emergency. Same smell. Totally different experience. This location was calm, professional, and actually cared. Alexa deserves special recognition -- she was kind, patient, and genuinely tried to help us even in full Code Brown Emergency conditions. No judgment, no attitude, just great customer service. That's why this location gets 5 stars. Employees like Alexa are the reason people stay loyal to a store. Highly recommend this location -- and especially Alexa -- preferably on a day when Skylar is not a walking crime scene

Third trip here in an effort to begin being an aquarium family. This time it was to return a broken…read morethermometer and to ask about a foreign creature that has appeared in our tank. Amaya was very helpful. When we were given a piece of filter, it had snails embedded on it. Now we have these snails multiplying in our tank. . OUCH!!

I wish I could do zero star. I had a great experience during the first visit at Banfield Pet…read moreHospital in McDonough, which I now feel may have been part of the effort to get me enrolled in their wellness plan. Since then, my experience has gone downhill. I have tried multiple times to give this location the benefit of the doubt, but the ongoing issues with scheduling and overbooking are unacceptable. Each visit requires me to drop my dog off for services, and she ends up being there for 8+ hours with little to no communication. Today was the final straw. I dropped my dog off at 8:00 AM, and by 6:00 PM, they still had not even started her appointment. I have called repeatedly throughout the day, and no one has been able to give me a clear update or timeline. This is extremely frustrating and concerning as a pet owner. This has happened before, and I had to pick her up without knowing if anything was done. Now it is happening again. No pet should be left waiting all day like this without proper care or communication. I am very upset and disappointed. I do not treat my pet this way, and I do not expect a veterinary facility to either. At this point, I will be contacting corporate to address this situation and will be looking for a new veterinarian who respects both my time and my pet's well-being.

Yes Visit went well. Quickly diagnosed the issue. Friendly and professional customer service.read more