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    PetSmart

    3.0 (13 reviews)
    Open • 7:00 am - 9:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Bath and groom only

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    Carol L.

    First, let me say the staff here is very knowledgeable, friendly, and welcoming. The problem is not with the staff or the products that they carry. The problem is with the store. They mark things on sale, but they don't change it in their computer. So you think you're getting eight dollars off a toy or item and you're getting nothing off. So if you're buying one item, you'll probably notice. But if you're buying dog food, cat food and many other items, along with your sale items, you may not notice till you get home. This has happened on more than one occasion so I've decided to now do a review on it. I feel like the store is doing it purposefully to make money behind the scenes. Those customers that aren't paying attention and checking are unknowingly paying a lot more than the sale sign indicates. I went back to the store the same day within an hour to show them. Their sale signs showed them much lower than my receipt and I got a $38.00 and change credit that I missed out on the first time. These items that were on sale but the computer didn't give me the discount. This is beyond frustrating. I feel like Pet Smart is trying to pull the wool over their customers eyes telling us we're getting a discount and then not giving it to us. Like I say, this has happened on more than one occasion. Thankfully, the store clerk was super friendly and nice. I was patient and she took pictures of all the sale items so she could verify it on the receipt. It took a little bit of time but it was worth it. Check your receipts people.

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    1 year ago

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    1 year ago

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    1 year ago

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    4 years ago

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    2 years ago

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    7 years ago

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    3 years ago

    Helpful 1
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    5 years ago

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    9 years ago

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    11 years ago

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    14 years ago

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    9 years ago

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    10 years ago

    do your homework by checking prices at the OTHER pet stores, I found this store is charging $3 more for the exact same dog food.

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    Liar & poor communication!! The first time I brought my Bernedoodle puppy to Tracy went well. I…read moremade an appointment for 4-29 to bring my 8 mo old puppy in for another grooming session. I dropped him off at 2PM, when it was after 7 PM and no updates on my dog...I began to worry. I called the store & it went to voice mail. I then sent her a text message. Her response was "he's ready..just been a crazy day". I pick up my dog who was shaved! I asked for a puppy cut and since she kept my dog for 5 + hours, she should have called and asked if she could shave him. I was in such shock when I picked him up....I did not say anything, paid and left. She also charged me extra because according to her he was "matted and disgusting" Who honestly says that?? I was so disappointed at the lack of communication, her behavior and how she handled the situation that I messaged her the next day explaining how I was disappointed and wished she would have communicated with me. Tracy responded "hi there my apologies...however he was really matted. I haven't cashed your check I will mail it back to you....send me your address please. I said "thank you & sent my address.....only to look at my bank statement to show she cashed the check on 4-30. SHE LIED TO ME!! Everyone is entitled to a bad day, saying the wrong thing BUT you make up for it! As I thought Tracy was going to do. I wouldn't recommend Smoochie Poochies in Walton Hills. She is no longer in Macedonia.

    Central Bark Doggy Day Care

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    This is a great place. My French ton puppy loves it. The staff are friendly and they are great…read morewith the pets. I don't worry while she is there. The moment I tell her she is going she gets het leash and heads for the car

    I've been bringing my dog to Central Bark Doggie Daycare in Broadview Heights for grooming for over…read more10 years. In that entire time, I have never missed a single appointment. Even when they've canceled on me at the last minute and put me in difficult situations, I continued to support them and even referred others. at the This is no reflection on the groomer. I am hoping they didn't tell her. About a month ago, my younger brother passed away unexpectedly. That same week, I missed a grooming appointment -- the first one I've ever missed -- and realized it about an hour later. I immediately called to reschedule. Instead of any understanding, I was told I would be charged a $35 rescheduling fee. I explained the situation, apologized, and even offered to tip the groomer extra. The woman on the phone was rude, completely unsympathetic, and told me they could not book another appointment unless I paid the fee, even offering to charge the card on file. I declined and then emailed the owners. It's now been about a month, and I have received no response. I understand policies exist, and I even understand that the employee was likely just following them. But as a business owner myself, I also understand that there are moments where compassion and common sense should outweigh rigid rules -- especially for a loyal customer of over a decade. I don't typically leave negative reviews until I've exhausted every avenue with management, but the lack of response speaks volumes. For the sake of a $35 fee, you've lost a loyal customer of 10+ years. That's incredibly disappointing. Do better, Central Bark.

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    PetSuites Twinsburg

    PetSuites Twinsburg

    (17 reviews)

    Not very reliable. They just cancelled my grooming appointment (the second time this has happened)…read morebecause the groomer is no longer with the organization. You make an appointment; wait two weeks; and then find out it's been cancelled two days before the scheduled appointment. I'm looking for another groomer.

    I am sick to my stomach near tears after having picked up my year and a half old Goldendoodle from…read morehis 3 night stay at PetSuites Twinsburg.. Our doodle is the sweetest dog who loves to play and is not aggressive AT ALL. He is a lover not a fighter and will not defend himself or bite back if provoked by an aggressive dog. WELL, he CLEARLY got bitten by another dog. He has a deep scabbed bite mark on his back and a big bruise surrounding it. He has several abrasions on his legs and then a wound on the bottom of his front foot that was bleeding. I am beside myself. We were not notified at all of anything happening even though it's clear our dog was bitten -- and bitten hard enough to sustain a serious injury. We understand that there is a risk when there's a bunch of dogs in one space playing. We know that accidents happen BUT that's not the case here. Based on the bite on our dogs back, he most definetly cried and made a noise. So one of two things happened here and NEITHER are okay: 1) they didn't see this happen or no one was around to hear anything or 2) they did see it and said nothing to us. This is supposed to be a supervised area so where was the supervisor to see this incident??? If someone did see it, we should've been notified. This facility should have a basic awareness of what's going on with the dogs and should have noticed the big bite on his back and wounds on his leg and bleeding paw. We don't know when this incident happened during his stay. It could've been several days ago, enough time for our dog to get an infection. The wound already has a scab. We are taking our dog to the vet and have made it clear to PetSuites that we are enraged and want them to investigate what happened and give us an explanation. Our poor baby is traumatized and I feel so bad having put him in this situation.

    PetSmart - petstore - Updated September 2026

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