Grooming Center Review: Not a fan and will never return. A little over a month ago, we got a new puppy. He's just over four months old, so he had not yet ever been groomed because he needed his rabies shot, which happens at 16 weeks. Once we got his shots/vaccines all squared away, we scheduled him to be groomed at Macedonia Pet Smart. We chose this location for two reasons: 1. most of the reviews were really good and 2. they assured us they could get him in ahead of the holidays. We booked him for a full grooming (bath, cut, teeth, etc.). Issues started the moment we arrived onsite. First, they told us they don't actually do full grooming on puppies for their first time. No one mentioned that before when we spoke to them or called to tell us this ahead of time. They waited until we got there, which felt like a shady money grab. When I asked why they let us book it this way, they had no explanation other than it shouldn't have happened and they'd see what they could do. Had we known that part upfront, we would have gone elsewhere so we could get him fully groomed. The poor puppy could barely see from all the hair growing over his eyes. However, with this now days before Christmas, everyone was booked until after the new year. He really needed to be groomed, so we were stuck. Fine. We said we'd take what we could get at that point. An hour after dropping him off, they called to say he was too skittish and nippy to be groomed and there was nothing they could do with him that day. "Maybe you can come back another day when we're not so busy and have more experienced groomers here," they said. Now, I am certain our puppy was skittish and a bit nippy (not overly aggressive because he just isn't that way) with this being his first time, but I am also certain that they have encountered this with many a puppy their first time out. Right? What a complete waste of time - not only were they not honest and upfront about the service when we first booked but clearly, they were not equipped or experienced enough to do the job. We would have gone with another groomer if they had shared this from jump. As a result, we had to wait two more weeks to get our puppy groomed. Oddly enough, when we went to another groomer and asked if they could handle a new puppy who might be skittish or nippy this first time a round, they said, "Of course, we can. He's a puppy and it's his first time. That's not a problem for us. We expect that and get that with new puppies all the time." And, true to their word, no problem. They confirmed that he was indeed that way at first, but they were patient and gentle, gave him treats, let him get to know them, and voila! He looked great and was in a great mood when we picked him up. They earned a new client and were given a great review. Meanwhile, Pet Smart will never see us again and this is their review. Complete incompetence. read more