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Lubbock, TX

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PetSmart

2.3 (18 reviews)
Closed • 9:00 am - 9:00 pm
Updated a few days ago

Services - PetSmart

Bath and groom only

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MEEKO
Jesse D.

I am extremely disappointed in the service I received today, July 4th, concerning the grooming salon. I am a loyal customer in bringing my husky to the West Lubbock location 1 to 2 times each month for furminator, bath, brushing, teeth cleaning and nail grinding. We always over tip for the services and we buy all our pet supplies and food from this location. We also donate to the various charities supported by PetSmart. I'm in the mindset that loyalty goes both ways! We made an appointment over two weeks ago on June 15th with Dakota - we are always punctual - except for today, which proved to be very unfortunate. We couldn't find the leash and our dog decided he needed to go to the bathroom which put us a few minutes behind schedule. My wife called at 12:38 pm which was 8 minutes past our appointment time to let the groomers know that we were near the parking lot. I was incredibly surprised when she denied service and she stated that the appointment had already been canceled since we were 10 minutes late, so I went in with my dog to talk to them. I have to say that we were not privy to the 10-minute rule. I apologized to the young lady for being late - and again she denied me service. She curtly called a manager who called his manager, and we all had a long discussion over the philosophy of time. At one point the young lady stated that my tardiness will put them 45 minutes behind schedule. I have a degree in math, and I know that starting 15 minutes late does not calculate in finishing 45 minutes behind schedule. The manager told the young lady to work us in and he allowed her to simply say no. By this point it was 12:50 and the young lady got what she wanted - it was obvious that she simply did not want to groom my dog today. Also, the management lacks the authority to guarantee the same loyalty from its employees that I have given this store for the last 10 years. We were offered a slot the next morning at 9:30 am with a discount - which is a small consolation since we had to take the dog back home and missed our lunch reservations with family. All said and done - I am disappointed with PetSmart customer service today!

This is my Pom you can clearly see where his skin is lighter where the Main is suppose to be

Pet owners do your self a favor and avoid a shock of your life don't take your pet to get groomed there! The worst ever! I took my mini Pom there to get the lion cut he's gotten for four years. They had the notes on the cut in their system, also he had the demarcation of the previous cut, this still was not enough for the groomers knowledge. If you have a Pom you know after shaving there hair it goes not grow back like it was before, I'm heartbroken. Please don't let them do to your pet what they did to mine!!!

My little girl after a fresh groom

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Ask the Community - PetSmart

Resa's K-9 Salon

Resa's K-9 Salon

(49 reviews)

Today I took my fur baby to Resa's K-9 Salon today. Our fur…read morebaby is about to be 5 months soon. Today was a first grooming appointment. I was nervous about taking her, but we knew she needed to be pampered. Her hair was getting scruffy and in her eyes. I called about 9 pet groomers to get her in. Everyone said it'd be the following week. That wasn't going to work for me, because I'm very impatient and have a crazy schedule. But, luckily our pup was able to get in. I took her in and they looked at her, asked what I wanted, and gave me a price! They were so nice! The price they gave me blew my mind! It was cheap, comparing it to all the other places (including Petsmart - and with a $10 coupon). $40, $3 for a cute bandana for her, and then the tip = $50 When I picked her up. She looked so cute! They didn't trim her ears because they wanted to ask me first, and said they would be more than happy to trim them for me. I decided not to, because she looked cute with her ear hair longer. She's super soft and smells great! I'll definitely be taking her back for all her grooming needs!

We have been using Resa to groom our Schnauzers for over 15 years, through 4 different dogs. Until…read moretoday we have been satisfied with the service and care. Today was far from good. It is true that we went longer between grooming this time and Charli was a little rough. When we took her in this morning we told them we wanted a winter cut. I called at 4:00 to check on her status And they said she's on Resa's table now and she's going to have to take her skirt down a "little" short because she because has some mats. They called 14 minutes later and said she was ready. We went to pick her up and she was a total whack job. Her beard looked like it had been cut with a dull knife, she had long tufts of hair on her body sticking out, around her tail is left long as well. It looked like they took the clippers and shaved her head to toe, but skipped a bunch, trimmed her nails and charged us $80 for simple haircut that was supposed to be a grooming, that couldn't have taken more than 15 minutes. We started home with her and just really started looking at how bad it was, so we turned around and went back to talk to Resa. I pointed out the unevenness of the cut and told her it was not an $80 haircut. She said, she's the hardest schnauzer we've ever brought her. She's been grooming her for 3 years and that's the first time that's ever been mentioned. Then she said I can fix that, and proceeded to cut her even shorter. I told her to stop making it shorter, again said this is NOT an $80 haircut, reiterated that we had requested a winter cut. All I got was she was hard. This experience was bad enough that we will not recommend her and we will not be going back.

Groomingdale's Pet Parlor - Her wound from the clippers

Groomingdale's Pet Parlor

(12 reviews)

They were Amazing! Didn't have to wait for a cut as I found with other shops. They were A-One!…read more Definitely coming back!

I've brought my dog here a few times and haven't had any trouble till this last visit. My dog is 13…read moreyears old and a collie, so his joints and legs aren't the strongest. I'm sure the groomer has had trouble grooming him because of his age, which is understandable. However, the last time I brought him, I thought everything was normal and it wasn't. I got the call, like usual, that he was ready to go. So, I drive up there, walk in and see him sitting there. Everything seemed normal, the groomer ran my card and I go to get my dog but he won't get up. She then finally says, "he's been like that since his bath". Now I don't blame them or think that they purposely hurt him, but what made me mad was that it was never mentioned to me till I tried to get him to walk with me. Why wouldn't they say something over the phone or even while I'm checking out? Makes me feel like they were trying to hide it. One lady ended up helping me carry my dog to the car, and I ran him to the vet. I think they just wanted him out cause I barely saw any concern for him from them. He's better now and it probably was just his old bones he was having trouble with but I feel like they were trying to deceive me by not saying anything. I won't bring him back there again, and I am so disappointed because I did like this place and have referred people to them. Anyhow, I've learned my lesson and will now ask if a groomer has experience with older dogs because this place does not seem to.

PetSmart - petstore - Updated October 2026

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