Services - PetSmart
Private dog training
Bath and groom only
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- - CARPET STEAMER RENTAL - - I was today years old when I found out that you can rent a carpet steamer at petsmart! I called ahead of time to inquire about the process and the pricing. The manager went over everything on the phone with me. So here is the deets- $40 for a 24-hour rental ($35 deposit which will be refunded once you return the cleaner in good form). I already have carpet cleaning solutions at home so I didn't need to buy- but you can purchase the solutions in the store. The manager, Evelyn, demonstrated how to use the steamer and it's pretty easy. The steamer is pretty compact, fits easily in the backseat of my car. It's roughly about 20-25 lbs if you need to carry it up the stairs. Most importantly, the steamer worked!
Took my 10 month old baby Riley to get his Grooming usually they do a great job but this week I took him and told groomer exactly what I wanted and got nothing I asked for so disappointed.
I took my little Yorkie Sammy to the Banfield veterinarian clinic at this PetSmart off El Toro Rd. in Mission Viejo. I was very nervous and concerned about possibly what they may find with Sammy as he's been having a lot of congestion and difficulty clearing his nasal passage. There was a very lovely lady at the front desk of the veterinarian clinic. She was very helpful. She asked me questions about my dog to start the process and just her demeanor alone made me feel more at ease. I'm so sorry I forgot her name but she was working at the front desk on the day of January 6, 2025. She had kind of slightly curly hair that was a pretty light, blondish, grayish color. So after she checked me in, I sat down, and I waited to go to the back of the clinic. This is when a gentleman by the name of Dave walked out, and he introduced himself as the veterinarian tech. Right off the bat Dave just had a demeanor that put me at ease when he smiled. He acknowledged my other little dog that I had with me at the time as well. Her name is honey, and he complimented Sammy. His voice was kind and reassuring, and he introduced himself to me and escorting me to the back. While he was taking the intake on why I had brought my dog Sammy to the clinic,he took the time as well to actually converse with me. We talked about his dogs as well and you can tell Dave is a big animal lover, and he's rescued dogs before. Just to hear him speak and see the compassion in his face , hear the compassion in his voice that means so much, especially when your dog means the world to you. You want to know that the Veterinary professionals who are working with your animals, love and care for dogs just as much as you do. Furthermore he put me at ease because I was so stressed and worked up as to what they may find or what they were going to tell me and I was just hoping that somebody would give me some answers for my dog so he can clear up his nasal passages. Very shortly after that, Dr. Yang walked into the room. I must say that I had a very minimal wait time from the start that I checked in at the front desk to the time I saw Dr. Yang was probably maybe 15 minutes. It was very quick and I appreciate that. When Dr. Yang walked through the door, she walked in with a smile on her face. She actually had a very big smile on her face and it made me smile too. Dr. Yang took the time to listen to my concerns as I explained my dog's symptoms and what my concerns were. She gave him a good exam and she helped clarify things for me to help rule out what his condition probably was not but also tell me what it might be and that's important because I wanted to feel like I could walk away from this clinic and have some help for my dog. After her examination, she prescribed some medication for my dog.. It was just such a breath of fresh air to have a veterinarian and a veterinarian tech who were both so gracious and kind and actually concerned about my dog. They didn't rush me as I was speaking. They weren't disinterested in what I had to say. They took their time and explained everything to me and answered all my questions. Dave also took the time to make sure that he explained how I should administer the medication to my dog. So basically I know I'm rambling here, but I feel like when you get good service like this, when you have professionals such as Dr. Yang and David and also the very kind and professional lady at the front desk of the clinic this makes you want to come back. This is what makes you put your trust in a clinic that they're going to do the right thing by your dog. Thank you so much Dr. Yang and thank you so much Dave for taking all my anxiety and my stress away and helping me be at ease and loving on my two little dogs and showing them all the care and kindness that they deserve. My babies are my world and I thank you for taking very good care of them today.
Stopped here to use the bathroom, which I was able to find and do pretty easily. Odd bathroom though - the toilet paper was installed *above* the toilet (behind the person sitting down). ?? WTF? Who is this for? Anyway, I made it work. Took a look around the store before I left. The birds and mammals looked to be in clean housing and looked healthy. I didn't check the reptiles, and the beta were a mixed bag. Some looked healthy and in (tiny) cups with clean water, while others were in discolored water and looked extremely unhappy/unwell. Unfortunately I get the feeling if I'm not *seeing* this it's only because someone does their job and moves the sick fish off the sales floor, not because it's not happening. Feels like if I'm seeing it, it must be even worse than it looks... Anyway, not the worst I've seen, but could do better for sure. Oh, I do like their variety of guinea pig toys. It's extensive and a lot of them are good quality. I also appreciated that they're finally offering cages that are actually a good size, sold as "start-up" cages for these critters. That said, they were also still selling cages that are really crummy and not the right size/shape or style for guinea pigs, marketing them as good for guinea pigs. Progress, but still room for improvement. Keep moving forward!
GROOMING The last time I brought my Labrador, Sadie, she was 14 years old (she passed Feb 2023). I recently got a new puppy (a Havanese, Lucy) and the first thing the groomer, Jennifer did was acknowledge that I used to bring Sadie! I was so touched by that. Maybe she did remember me or maybe she just read my history... who cares! She went out of her way to engage and connect and that impressed me. Then she spent time going over the different outcomes of blade types with a visual and helped me decide which size blade she should use. By the time I left I felt so confident that my baby Lucy was left in loving, caring hands. A big thank you to Jennifer
Prices keep going up and up and UP!!! Where is the cap on pet food!?!?!? Store needs to be cleaned... DEEP CLEANED!!! No reason there should be cobwebs, that are not part of the Halloween decor, in the food aisles!!! Unacceptable!!! This store used to be so clean!!! They don't even greet you when you come in anymore! Come on Petsmart do better! You are beginning to look like Wal*mart!
BOGO. Untrue. Not one thing in the store is buy one, get one. You have to buy 3 to get one. Spoke to the manager and that is their interpretation of BOGO. What do you think?
2 months ago
Always a needed stop when we have our dog with us when passing El Toro Road off the 5 freeway. They have tons of toys, snacks, and the rest of the essentials for your pets. read more
3 months ago
3 months ago
2 years ago
- - CARPET STEAMER RENTAL - - I was today years old when I found out that you can rent a carpet steamer at petsmart! I called ahead of time to inquire about the process and the pricing. The manager went over everything on the phone with me. So here is the deets- $40 for a 24-hour rental ($35 deposit which will be refunded once you return the cleaner in good form). I already have carpet cleaning solutions at home so I didn't need to buy- but you can purchase the solutions in the store. The manager, Evelyn, demonstrated how to use the steamer and it's pretty easy. The steamer is pretty compact, fits easily in the backseat of my car. It's roughly about 20-25 lbs if you need to carry it up the stairs. Most importantly, the steamer worked! read more
1 year ago
1 year ago
Took my 10 month old baby Riley to get his Grooming usually they do a great job but this week I took him and told groomer exactly what I wanted and got nothing I asked for so disappointed. read more
9 months ago
I took my little Yorkie Sammy to the Banfield veterinarian clinic at this PetSmart off El Toro Rd. in Mission Viejo. I was very nervous and concerned about possibly what they may find with Sammy as he's been having a lot of congestion and difficulty clearing his nasal passage. There was a very lovely lady at the front desk of the veterinarian clinic. She was very helpful. She asked me questions about my dog to start the process and just her demeanor alone made me feel more at ease. I'm so sorry I forgot her name but she was working at the front desk on the day of January 6, 2025. She had kind of slightly curly hair that was a pretty light, blondish, grayish color. So after she checked me in, I sat down, and I waited to go to the back of the clinic. This is when a gentleman by the name of Dave walked out, and he introduced himself as the veterinarian tech. Right off the bat Dave just had a demeanor that put me at ease when he smiled. He acknowledged my other little dog that I had with me at the time as well. Her name is honey, and he complimented Sammy. His voice was kind and reassuring, and he introduced himself to me and escorting me to the back. While he was taking the intake on why I had brought my dog Sammy to the clinic,he took the time as well to actually converse with me. We talked about his dogs as well and you can tell Dave is a big animal lover, and he's rescued dogs before. Just to hear him speak and see the compassion in his face , hear the compassion in his voice that means so much, especially when your dog means the world to you. You want to know that the Veterinary professionals who are working with your animals, love and care for dogs just as much as you do. Furthermore he put me at ease because I was so stressed and worked up as to what they may find or what they were going to tell me and I was just hoping that somebody would give me some answers for my dog so he can clear up his nasal passages. Very shortly after that, Dr. Yang walked into the room. I must say that I had a very minimal wait time from the start that I checked in at the front desk to the time I saw Dr. Yang was probably maybe 15 minutes. It was very quick and I appreciate that. When Dr. Yang walked through the door, she walked in with a smile on her face. She actually had a very big smile on her face and it made me smile too. Dr. Yang took the time to listen to my concerns as I explained my dog's symptoms and what my concerns were. She gave him a good exam and she helped clarify things for me to help rule out what his condition probably was not but also tell me what it might be and that's important because I wanted to feel like I could walk away from this clinic and have some help for my dog. After her examination, she prescribed some medication for my dog.. It was just such a breath of fresh air to have a veterinarian and a veterinarian tech who were both so gracious and kind and actually concerned about my dog. They didn't rush me as I was speaking. They weren't disinterested in what I had to say. They took their time and explained everything to me and answered all my questions. Dave also took the time to make sure that he explained how I should administer the medication to my dog. So basically I know I'm rambling here, but I feel like when you get good service like this, when you have professionals such as Dr. Yang and David and also the very kind and professional lady at the front desk of the clinic this makes you want to come back. This is what makes you put your trust in a clinic that they're going to do the right thing by your dog. Thank you so much Dr. Yang and thank you so much Dave for taking all my anxiety and my stress away and helping me be at ease and loving on my two little dogs and showing them all the care and kindness that they deserve. My babies are my world and I thank you for taking very good care of them today. read more
7 months ago
6 months ago
Stopped here to use the bathroom, which I was able to find and do pretty easily. Odd bathroom though - the toilet paper was installed *above* the toilet (behind the person sitting down). ?? WTF? Who is this for? Anyway, I made it work. Took a look around the store before I left. The birds and mammals looked to be in clean housing and looked healthy. I didn't check the reptiles, and the beta were a mixed bag. Some looked healthy and in (tiny) cups with clean water, while others were in discolored water and looked extremely unhappy/unwell. Unfortunately I get the feeling if I'm not *seeing* this it's only because someone does their job and moves the sick fish off the sales floor, not because it's not happening. Feels like if I'm seeing it, it must be even worse than it looks... Anyway, not the worst I've seen, but could do better for sure. Oh, I do like their variety of guinea pig toys. It's extensive and a lot of them are good quality. I also appreciated that they're finally offering cages that are actually a good size, sold as "start-up" cages for these critters. That said, they were also still selling cages that are really crummy and not the right size/shape or style for guinea pigs, marketing them as good for guinea pigs. Progress, but still room for improvement. Keep moving forward! read more
8 months ago
1 year ago
1 year ago
It's always such a pleasure to work with Jennifer. My 13 year old dog Lucy loves to see her. Their grooming salon is clean, friendly and professional. Thank you Jennifer for a job well done. You are THE BEST! read more
1 year ago
The groomers are fabulous. I have a 6 month old large puppy and they do an amazing job with him. Great experiences so far and great prices too. Thanks so much! read more
1 year ago
2 years ago
GROOMING The last time I brought my Labrador, Sadie, she was 14 years old (she passed Feb 2023). I recently got a new puppy (a Havanese, Lucy) and the first thing the groomer, Jennifer did was acknowledge that I used to bring Sadie! I was so touched by that. Maybe she did remember me or maybe she just read my history... who cares! She went out of her way to engage and connect and that impressed me. Then she spent time going over the different outcomes of blade types with a visual and helped me decide which size blade she should use. By the time I left I felt so confident that my baby Lucy was left in loving, caring hands. A big thank you to Jennifer read more
4 years ago
Prices keep going up and up and UP!!! Where is the cap on pet food!?!?!? Store needs to be cleaned... DEEP CLEANED!!! No reason there should be cobwebs, that are not part of the Halloween decor, in the food aisles!!! Unacceptable!!! This store used to be so clean!!! They don't even greet you when you come in anymore! Come on Petsmart do better! You are beginning to look like Wal*mart! read more
3 years ago
BOGO. Untrue. Not one thing in the store is buy one, get one. You have to buy 3 to get one. Spoke to the manager and that is their interpretation of BOGO. What do you think? read more
I've always liked this location, and Petsmart. I would say for the past 20 years, never had a negative experience in the store. Healthy pets, nice customers, clean, reasonable prices what can I say. They have fun seasonal stuff as well, For your furry loved ones. They also have outside adoptions for dogs needing homes, at least once a month - I kind thing they do for the animals and families in our community. read more
2 years ago
2 years ago
Took our dog for grooming, saw blood on his paw and nail area, blood streaks on the floor. Unacceptable. BEWARE, would NOT recommend. read more
2 years ago
2 years ago
5 years ago
2 years ago
4 years ago
4 years ago
A groomer named Rachel butchered my standard poodle. She shaved her down unevenly everywhere she wasn't supposed to touch her ears or head and she was supposed to leave Pom's on her feet. The didn't clean her ears at all but shaved all the hair off. My dog looks like something out of a horror movie!! I screamed in shock when I saw her. When I called to complain they laughed. The manager Evelyn refunded me however it will not take the trauma that this groomer caused us away. If you care about you let never take them here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more
I am very disappointed in this location's grooming. I just picked up my dog and checked his ears in the car and they were very dirty still. Now that I see his ears are dirty I am really hoping that they expressed his anal glands that I paid for. Sucks because I just moved near by and was excited that they had a petsmart near. read more
2 years ago
I'm a regular customer. I have had the worst experience in the store today the one off El Toro road. I have bought many cat scratches and we got the one that looks like a camper. The worst product in the world. We have bought at least 4 of them and they break in weeks. It's a manufacture problem you would think that Pet smart would stand by the product they bring in their store. We had the cashiers tell us to return them and they would give us credit. I had time today so I went in with two of them that were completely broken and the manager told me in the rudest way well ma'am they are scratchers so they will break. I told them look at my receipt. Look at my history, you'll see how many times I've bought this product because my cat loves this. So you know when your animal loves something, you'll keep on buying it. I told the gentleman I don't ever return things I spend hundreds of dollars at the store every week. Because cat food is expensive like three dollars a can. Plus, we always buying litter there and a lot of toys and beds. He was so rude to me told me he was not gonna give me back my money. I told him that his cashier said I could bring it back and they will replace it. That was last week when the cashier told us. So then I told him that I will never shop here again, and I'm going to tell everyone what I went through. It's so sad that Petsmart has to treat their customers like this. read more
3 years ago
4 years ago
Snow white was a good dog.The groomer did a great job.Snow was a little shy at first. Snow white is a princess doggie. read more
6 years ago
Winter again to get dog food because I got 30% off coupon via email be careful because the pricing at the store is higher then what they advertise online 30 pound bag of dog food was $40.99 at the store $31.99 online with my third off I paid about $24 for this bag of dog food or $20 less than they wanted to charge me at the store know your prices before you go here. The checkout clerk had no problem adjusting the price and thought it was kind of funny and said it happens all the time. I thought it was the deceptive advertising and a way for them to gouge the customer This seems to be a corporate directive and I heard people just stay away read more
7 years ago
We frequent this location and have never had an issue. They typically have everything we are looking for, and if we have questions people tell us about the products and alternatives. Today, they were busy, but still found an associate to assist us with the snakes and gave a ton of informative bits of knowledge. read more
3 years ago
2 years ago
5 years ago
I shopped at PetSmart on 23602 El Toro Rd. in Lake Forest. I was looking for a large oral syringe so that we could give Paisley her antibiotics. I walked through most of the store to see if there was sale items that I could buy for our two cats. I bought two Kong refillable mouse toys for Paisley and Buddy. Buddy got his out of the bag, he wanted it now. So I filled both mice with catnip and they both loved them. I also bought Whisker City nail clipper to trim Paisley's nails. That was time well spent. The store was very clean and the staff was very helpful. I drove home to write my review. Robert H. read more
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