I took my little Yorkie Sammy to the Banfield veterinarian clinic at this PetSmart off El Toro Rd. in Mission Viejo. I was very nervous and concerned about possibly what they may find with Sammy as he's been having a lot of congestion and difficulty clearing his nasal passage. There was a very lovely lady at the front desk of the veterinarian clinic. She was very helpful. She asked me questions about my dog to start the process and just her demeanor alone made me feel more at ease. I'm so sorry I forgot her name but she was working at the front desk on the day of January 6, 2025. She had kind of slightly curly hair that was a pretty light, blondish, grayish color. So after she checked me in, I sat down, and I waited to go to the back of the clinic. This is when a gentleman by the name of Dave walked out, and he introduced himself as the veterinarian tech. Right off the bat Dave just had a demeanor that put me at ease when he smiled. He acknowledged my other little dog that I had with me at the time as well. Her name is honey, and he complimented Sammy. His voice was kind and reassuring, and he introduced himself to me and escorting me to the back. While he was taking the intake on why I had brought my dog Sammy to the clinic,he took the time as well to actually converse with me. We talked about his dogs as well and you can tell Dave is a big animal lover, and he's rescued dogs before. Just to hear him speak and see the compassion in his face , hear the compassion in his voice that means so much, especially when your dog means the world to you. You want to know that the Veterinary professionals who are working with your animals, love and care for dogs just as much as you do. Furthermore he put me at ease because I was so stressed and worked up as to what they may find or what they were going to tell me and I was just hoping that somebody would give me some answers for my dog so he can clear up his nasal passages. Very shortly after that, Dr. Yang walked into the room. I must say that I had a very minimal wait time from the start that I checked in at the front desk to the time I saw Dr. Yang was probably maybe 15 minutes. It was very quick and I appreciate that. When Dr. Yang walked through the door, she walked in with a smile on her face. She actually had a very big smile on her face and it made me smile too. Dr. Yang took the time to listen to my concerns as I explained my dog's symptoms and what my concerns were. She gave him a good exam and she helped clarify things for me to help rule out what his condition probably was not but also tell me what it might be and that's important because I wanted to feel like I could walk away from this clinic and have some help for my dog. After her examination, she prescribed some medication for my dog.. It was just such a breath of fresh air to have a veterinarian and a veterinarian tech who were both so gracious and kind and actually concerned about my dog. They didn't rush me as I was speaking. They weren't disinterested in what I had to say. They took their time and explained everything to me and answered all my questions. Dave also took the time to make sure that he explained how I should administer the medication to my dog. So basically I know I'm rambling here, but I feel like when you get good service like this, when you have professionals such as Dr. Yang and David and also the very kind and professional lady at the front desk of the clinic this makes you want to come back. This is what makes you put your trust in a clinic that they're going to do the right thing by your dog. Thank you so much Dr. Yang and thank you so much Dave for taking all my anxiety and my stress away and helping me be at ease and loving on my two little dogs and showing them all the care and kindness that they deserve. My babies are my world and I thank you for taking very good care of them today. read more

PetSmart - Pet Training Near Me - Lake Forest, California

This is a delayed review. We took my two golden retrievers to get groomed the day before my WEDDING DAY at this PetSmart. Once we picked them up, my oldest dog Presley came back limping really badly. When I called to find out what happened and to express how upset I was, they immediately said nothing happened to her and that my other dog, youngest one's nail had been cut too short. Obviously something happened to her, if my dog comes back limping. What's sad is, she was the one walking me down the aisle. So not only did my dog limp down the aisle with me, her leg has never been the same. Now we just recently found out that her leg might actually be broken or have a fracture from this day. I'm hoping someone at PetSmart Corporate reads this review and looks into video footage of this day. If you claim to love animals so much, do better with your hiring and recruitment on groomers who are taking pets into their hands. This is not okay to hurt an animal, but also lie to your customers about what happened. read more

My sister got a new puppy so I'm in full auntie mode! I took my furry nephew (Farley!) to PetSmart for the first time to do some shopping and get him exposed to seeing other dogs & people. The staff were so nice and the space was clean & well stocked. I only wish there were more bandanas/clothing- there was only one bandana and it was huge. We got a few things, prices are comparable to anything you'd see online. We are also looking into taking him to the puppy classes to further socialize him. They do require proof of vaccination which is wonderful and essential. Fun outing! read more

- - CARPET STEAMER RENTAL - - I was today years old when I found out that you can rent a carpet steamer at petsmart! I called ahead of time to inquire about the process and the pricing. The manager went over everything on the phone with me. So here is the deets- $40 for a 24-hour rental ($35 deposit which will be refunded once you return the cleaner in good form). I already have carpet cleaning solutions at home so I didn't need to buy- but you can purchase the solutions in the store. The manager, Evelyn, demonstrated how to use the steamer and it's pretty easy. The steamer is pretty compact, fits easily in the backseat of my car. It's roughly about 20-25 lbs if you need to carry it up the stairs. Most importantly, the steamer worked! read more

PetSmart - Carpet steamer - Pet Training Near Me - Lake Forest, California

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I ordered from this establishment and I was happy with what I got. I see the variety and I'm curious to try some I never bought my cat. ‍ and I find the staff very helpful. I would often do my runs here to get something simple for my cats. I would I like how close it is to me. I got a toy as well and I was happy to see my kittens play with it. read more

Took my 10 month old baby Riley to get his Grooming usually they do a great job but this week I took him and told groomer exactly what I wanted and got nothing I asked for so disappointed. read more

PetSmart - Left was his hair before ! I asked for a trim and just round out his face - Pet Training Near Me - Lake Forest, California

I came with my little girls trying to get some fish in an already stablished tank, and the chick that came to help us right from the get go seemed to be in a bad mood and started questioning me, and being rude as if I didn't know what I was doing, poor customer service.... Sadly I didn't catch the name of that employee... Hopefully not all of them are like that. read more

I continue to come here because I have to but I wish I didn't. Why, why does this place have a QR code to scan when you need help purchasing crickets? I swear it would take me less time to hunt crickets in the wild than it takes to get someone to help here. One of the girls is actually super helpful but it's a roll of the dice depending on if she is working or not. read more

I was fortunate to have Brooke as my cashier today, she was so helpful and patient helping me set up my PetSmart app so I could get maximum points and offers. She's an absolute gem! read more

Stopped here to use the bathroom, which I was able to find and do pretty easily. Odd bathroom though - the toilet paper was installed *above* the toilet (behind the person sitting down). ?? WTF? Who is this for? Anyway, I made it work. Took a look around the store before I left. The birds and mammals looked to be in clean housing and looked healthy. I didn't check the reptiles, and the beta were a mixed bag. Some looked healthy and in (tiny) cups with clean water, while others were in discolored water and looked extremely unhappy/unwell. Unfortunately I get the feeling if I'm not *seeing* this it's only because someone does their job and moves the sick fish off the sales floor, not because it's not happening. Feels like if I'm seeing it, it must be even worse than it looks... Anyway, not the worst I've seen, but could do better for sure. Oh, I do like their variety of guinea pig toys. It's extensive and a lot of them are good quality. I also appreciated that they're finally offering cages that are actually a good size, sold as "start-up" cages for these critters. That said, they were also still selling cages that are really crummy and not the right size/shape or style for guinea pigs, marketing them as good for guinea pigs. Progress, but still room for improvement. Keep moving forward! read more

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I love this PetSmart on El Toro in Laguna Hills. Everyone is friendly and fun that works there. I can find more of my favorite cat food at this petsmart. I have 2 cats and they are spoiled read more

It's always such a pleasure to work with Jennifer. My 13 year old dog Lucy loves to see her. Their grooming salon is clean, friendly and professional. Thank you Jennifer for a job well done. You are THE BEST! read more

PetSmart - Lucy - Pet Training Near Me - Lake Forest, California

The groomers are fabulous. I have a 6 month old large puppy and they do an amazing job with him. Great experiences so far and great prices too. Thanks so much! read more

PetSmart - Pet Training Near Me - Lake Forest, California

Tried to make appointment after talking to 2 gals made appointment for 2;30 was told 3:30' as they go to lunch at 2:30 just very disorganized , then was told need coupon , but they didn't have any read more

Store was fine and clean fun to look and shop around. Problem was w/ cashier, she wasn't very friendly or welcoming and once I got home just now it looks like she up charged me by scanning an item twice when I only got one... Hm. read more

GROOMING The last time I brought my Labrador, Sadie, she was 14 years old (she passed Feb 2023). I recently got a new puppy (a Havanese, Lucy) and the first thing the groomer, Jennifer did was acknowledge that I used to bring Sadie! I was so touched by that. Maybe she did remember me or maybe she just read my history... who cares! She went out of her way to engage and connect and that impressed me. Then she spent time going over the different outcomes of blade types with a visual and helped me decide which size blade she should use. By the time I left I felt so confident that my baby Lucy was left in loving, caring hands. A big thank you to Jennifer read more

PetSmart - Lucy looking very proper!! Thank you Jennifer! - Pet Training Near Me - Lake Forest, California

Prices keep going up and up and UP!!! Where is the cap on pet food!?!?!? Store needs to be cleaned... DEEP CLEANED!!! No reason there should be cobwebs, that are not part of the Halloween decor, in the food aisles!!! Unacceptable!!! This store used to be so clean!!! They don't even greet you when you come in anymore! Come on Petsmart do better! You are beginning to look like Wal*mart! read more

PetSmart - Pet Training Near Me - Lake Forest, California

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I'm not a fan. I have brought my dog here twice now. I'm done- first time my baby got his nailed trimmed he bled. Second time I booked online and thought I would give him a better treatment package.. ( nails , ears & teeth) When I got there, I was told the prices were wrong online and for what I thought I was paying for I just got a nail trim. (For goodness sakes get with the times and update your website if you want people to book through it!) His nails are still way too long I had to take him to another groomer to get his nails done properly. Not happy and No thanks. read more

Me and my cousin brought our dog to this place to get grooming around three weeks ago. After about two hours we came back to the store, we found that our dog hasn't been taken shower at all. So we talk to the staff to figure out what happened. And they told us they did do shower for our dog. We said our dog wouldn't look like this if got showered. Cause the dog didn't smell like being taken a shower and wasn't fuzzy at all. We got a little bit angry since the staff insisted they did shower for our dog while it was apparently not. Finally we talked to the manager, and gave our solution to only pay the inspection fee before grooming. Although we didn't pay the rest fee, we still wasted about two hours and also had no idea about how could this happened. We made another reservation at another place and will not coming to this place again. read more

Took our dog for grooming, saw blood on his paw and nail area, blood streaks on the floor. Unacceptable. BEWARE, would NOT recommend. read more

PetSmart - Blood on his nail area, blood streaks on the floor. - Pet Training Near Me - Lake Forest, California

BOGO. Untrue. Not one thing in the store is buy one, get one. You have to buy 3 to get one. Spoke to the manager and that is their interpretation of BOGO. What do you think? read more

PetSmart - BOGO. UNTRUE - Pet Training Near Me - Lake Forest, California

I've always liked this location, and Petsmart. I would say for the past 20 years, never had a negative experience in the store. Healthy pets, nice customers, clean, reasonable prices what can I say. They have fun seasonal stuff as well, For your furry loved ones. They also have outside adoptions for dogs needing homes, at least once a month - I kind thing they do for the animals and families in our community. read more

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I came to the store this morning for a bath and nail trim for my dog, Frida. I was told I would have to come back at 3:00pm. I did and was told it would take 2 to 3 hours. My 25 pound dog has short hair, no haircut needed--just wash and nail clip. Natalie went out of her way to accommodate us and told us she could do it in an hour. I was so grateful for her kind, helpful attitude. Her supervisor was not as helpful. He said "An Express" service would be another $15. I said ok. He said I had to schedule it that way. When I came back, I was told Frida did not cooperate with nail clipping. I was surprised because our first visit to Petsmart last month was for a nail clipping, and we had no problem. I didn't expect to pay $46 for a bath with no nails clipped and a wet dog. I was told I had to pay full price. I'm not happy to realize that Petsmart schedules multiple appointments at the same time when they don't have the staff necessary to accommodate all their customers. Leaving my 9 month pup in a new place, with dogs barking for 3 hours sounded more like torture. I expect better. read more

I booked grooming with Robert. When I dropped off my cocker spaniel, we went over in detail what I wanted. He was supposed to keep the natural back, which I had just stripped, and clip and shape the legs, tummy and ears. I usually groom him myself, but when the hair gets too long I need a pro to shape him up. So I was pretty shocked when I saw what had been done to him - he was completely shaved down. Robert was gone, the two women who were there looked up his order and said that he got the cut I asked for. I'm so glad I had waited to tip after I picked him up - the tip stayed in my pocket. I won't be going there ever again. And it's going to take almost a year to get the coat on his back grown out again. read more

I have to be fair and give a decent rating - every time Sadie and I go in most employees are pretty nice and today they had her favs - her chewies and Sadie was a happy camper . No it is not her LOCAL JOINT - but it works when it's hot and she needs her fix . There was a long line of peps waiting to be helped when we walked in but the manager opened another line once she over heard and saw the line with more then 6 people in line . We were helped almost immediately and she was very nice and greeted Sadie with the YOUR A LUCKY GIRL - and pretty too - that's all a mom needs to be happy ! Thank you for having her chewies and for welcoming Sadie ! read more

This review is for the pet hotel only. I'm not sure what happened here, but we purchased a 2 nights of the standard size kennel for our tiny 6 pound chihuahua. We generally go to the Tustin location but decided to try this one for a change. Honestly, I will say that Chibi (our dog) does not like hotels period. But I have never seen him act the way he did when we picked him up from this location. He was so afraid and crying when we picked him up that he leaped out of my arms and ran away as fast as he could from PetSmart. I wish he could talk to me and tell me what happened! Needless to say, Chibi and I am now traumatized and will never let Chibi stay here again. Poor guy :( read more

A groomer named Rachel butchered my standard poodle. She shaved her down unevenly everywhere she wasn't supposed to touch her ears or head and she was supposed to leave Pom's on her feet. The didn't clean her ears at all but shaved all the hair off. My dog looks like something out of a horror movie!! I screamed in shock when I saw her. When I called to complain they laughed. The manager Evelyn refunded me however it will not take the trauma that this groomer caused us away. If you care about you let never take them here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

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I'm a regular customer. I have had the worst experience in the store today the one off El Toro road. I have bought many cat scratches and we got the one that looks like a camper. The worst product in the world. We have bought at least 4 of them and they break in weeks. It's a manufacture problem you would think that Pet smart would stand by the product they bring in their store. We had the cashiers tell us to return them and they would give us credit. I had time today so I went in with two of them that were completely broken and the manager told me in the rudest way well ma'am they are scratchers so they will break. I told them look at my receipt. Look at my history, you'll see how many times I've bought this product because my cat loves this. So you know when your animal loves something, you'll keep on buying it. I told the gentleman I don't ever return things I spend hundreds of dollars at the store every week. Because cat food is expensive like three dollars a can. Plus, we always buying litter there and a lot of toys and beds. He was so rude to me told me he was not gonna give me back my money. I told him that his cashier said I could bring it back and they will replace it. That was last week when the cashier told us. So then I told him that I will never shop here again, and I'm going to tell everyone what I went through. It's so sad that Petsmart has to treat their customers like this. read more

PetSmart - My cats new scartter from petco - Pet Training Near Me - Lake Forest, California

I am very disappointed in this location's grooming. I just picked up my dog and checked his ears in the car and they were very dirty still. Now that I see his ears are dirty I am really hoping that they expressed his anal glands that I paid for. Sucks because I just moved near by and was excited that they had a petsmart near. read more

PetSmart - Dirty ears still after grooming - Pet Training Near Me - Lake Forest, California

I have used their groomers and pet hotel for years. Excellent and trustworthy. We also recently adopted a cat. Everything we need for her is there. read more

I'm not the type to leave reviews especially because I also work in costumer service so I try to be understanding. I'm not sure if one of the cashiers at the front is racist or if I remind her of someone she doesn't like but she was laughing and smiling with the costumer in front of me and as soon as she got to me her smile dropped. She never once looked up at me during the whole transaction. When I gave her my phone number she acted like she couldn't understand me and very loudly asked "WHAT?!" At the end of the transaction she gave me my receipt without looking up at me or telling me anything. I told her "have a good day" hoping that maybe I was reading too much into it and she didn't even respond. I never did anything to warrant that type of treatment and it certainly wasn't an off day for her since she was nice to the person in front of me (who was also latina but looked white). The cashier had black hair with dark, drawn in eyebrows. Very uncomfortable experience and will not be returning to this location. read more

Snow white was a good dog.The groomer did a great job.Snow was a little shy at first. Snow white is a princess doggie. read more

PetSmart - Pet Training Near Me - Lake Forest, California

Winter again to get dog food because I got 30% off coupon via email be careful because the pricing at the store is higher then what they advertise online 30 pound bag of dog food was $40.99 at the store $31.99 online with my third off I paid about $24 for this bag of dog food or $20 less than they wanted to charge me at the store know your prices before you go here. The checkout clerk had no problem adjusting the price and thought it was kind of funny and said it happens all the time. I thought it was the deceptive advertising and a way for them to gouge the customer This seems to be a corporate directive and I heard people just stay away read more

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I just wanted to recognize Kody for her help today. She was very informative and kind. I would definitely recommend this location. Great experience. read more

We frequent this location and have never had an issue. They typically have everything we are looking for, and if we have questions people tell us about the products and alternatives. Today, they were busy, but still found an associate to assist us with the snakes and gave a ton of informative bits of knowledge. read more

PetSmart - Python - Pet Training Near Me - Lake Forest, California

Do not go there. The employees do not know what they are doing. They sold us a baby bearded dragon, one of the employees said we need to feed him crickets and mealworms. We did. Our baby dragon stopped eating since and will most likely die. We asked our vet and he said you should never give mealworms to baby dragons. Went back to the store, asked for a manager. "A girl" told us she was (she was obviously not) and told us they can exchange or refund us. We told her an employee told us to give our dragon mealworms. She answered: I'm sorry it's a mistake we are human. I found that shocking. We obviously refused to exchange him. They have all the babies dragons together in a small tank. She got upset when I told her they don't know what they are doing. They have no knowledges at all. I'll Never buy again from their store. read more

This review is solely to thank their manager Evelyn. She went PAST above and beyond to resolve not 1 but 2 unfortunate Petsmart issues (those issues: one that could have been avoided are why I deducted a start-but had it not been for Evelyn this review would have been a zero bc the human-error mistake was recurring; not a one incident). Anyhow. Thank you Evelyn- I hope you get promoted, a raise, a bonus or all of the above; you deserve it. Rarely does a bad day turn into a blessing. I appreciate you SO much; you have no idea. Sending good vibes your way and to the entire team regardless of what happened; like you said: "we are human and make mistakes" I ll add to it "the importance is in rectifying them" and you certainly did. Thanks again. read more

I shopped at PetSmart on 23602 El Toro Rd. in Lake Forest. I was looking for a large oral syringe so that we could give Paisley her antibiotics. I walked through most of the store to see if there was sale items that I could buy for our two cats. I bought two Kong refillable mouse toys for Paisley and Buddy. Buddy got his out of the bag, he wanted it now. So I filled both mice with catnip and they both loved them. I also bought Whisker City nail clipper to trim Paisley's nails. That was time well spent. The store was very clean and the staff was very helpful. I drove home to write my review. Robert H. read more

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Set up a grooming appointment for my pet and showed up one minute late wasn't told they were strict that Lovell they rejected me being able to leave my pet with them for grooming again I was one minute late read more

This store absolutely disgusted me. I came in here looking for a dog food that is no longer being sold from chewy. And when I come into these stores I always take a look at the animals. Upon looking, as I first entered the store there is a wall of betta fish in cups. Understandable as they cannot be cohabitated. But, that's not the problem. The problem is half of the fish on the wall were in yellow/orange water and they were decaying. Deceased with bulging discolored eyes. I remember as a kid coming into your stores and being mesmerized by the beautiful bettas. Imagine the kids that come in to see that. A wall of decaying fish. This was absolutely horrific and it looked like they had been there for weeks. The amount of disgust is unbearable. (I took pictures for records as they will be sent to corporate) But that's not all! Every live reptile was emaciated. As a reptile keeper myself I know what healthy reptiles look like and it was just sad to see these poor animals. The enclosures no bigger then my hand and chalked full of fecal matter. Each animal barely surviving. A brown skinny chameleon that has been there for 6+ months as I was told and has 0 space to even turn around. Anoles that were skinnier then my pinky with sagging skin because of how starved and weak they were. A ball python smaller then my pinkie with wrinkling scales due to the same things. And every enclosure had horrible food/ some with no water. This is disgusting and needs to be handled immediately. Do better. You are killing these animals. But, the only thing that matters is selling the animals before they die right? read more

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