Having our pooch move from another city to Waterloo meant we had to look for a new groomer. Looking…read moreat other services around the KW area, I was drawn to Clippers because of the homey feel I got from their page and reading about their staff. The parking lot is a little small but it's in a nice location where you can easily hop over to a coffeeshop or other places while you wait for your pet to get their cuts, etc. done. I liked that the staff in the back (who would be doing the haircut) was the one directly talking to us to get exactly what we wanted. She asked us the right questions, and in great detail. My partner and I had concerns about our dog's nails and they were able to clip them (which gave our little one great relief!). I was very happy with the service and we got exactly what we told her to do for our dog. Overall, it was a very good experience!

I've been coming here for years. Although the employees in the back are excellent, I have received…read moresome attitude and rudeness from the girls at the front desk. When I came in for my cats appt- there was no hello or smile it was just " whos this". Even though there is a chart right in their hands of previous appts- I still get asked what would you like today. So I said the same as last time. After some more rudeness I had drop my cat off and came back an hour later. The girl at the front asked me what I was there for. I was shocked that just an hour before that I had dropped my cat off to her. And after I said I just dropped him off - more attitude. A customer had come in when I was sitting there waiting- and she again gave attitude to another customer. The customer said " hello how are you" and right away the recptionist said " who's this" very rudely. I would be going to another place but unfortunately there are not many places around that will cut cats. I don't want to make them look bad but this has been happening many times now and I feel that if you are dealing with the public- a simple hello and or a smile would be nice. Especially for the price I pay for my cats hair to be cut. The employees that actually work- in the back- are great and keep up the excellent work!

I am a regular at Ren's Pets in Aberfoyle, and the staff here are consistently excellent! From the…read moremoment you walk in, you are greeted with a smile and a genuine offer to help. Most recently, Jasmine went above and beyond to help me find the perfect recovery suit size for my dog. It's that kind of personalized service that keeps me coming back.

DO NOT TRUST THIS COMPANY TO FULFILL YOUR ORDERS…read more I ordered two bottles of ear cleaner from Ren's Pets for my dog. Since I was paying $14 for shipping and handling, I added a few low-priced, light-weight items to the order. Much to my surprise, I received a box containing the light-weight items but the bottles of ear cleaner that I really needed weren't there. There was no mention anywhere of there being a backorder so I tried to check for information online. There was no way to check the order status since I hadn't opened an account. I called and left a detailed message asking about the missing items and shortly after that I received an email from someone named Amanda saying the following: "they were on back order and since the back order total was under $20.00 they were cancelled" I replied to Amanda with the following: "I really appreciate the quick reply but I don't understand. Why would you cancel part of the order without even advising me instead of just waiting and shipping everything I ordered together? If I place another order for the ear cleaner now, your website will charge me shipping again and that's not fair. Please either ship me the two bottles of ear cleaner that I ordered or credit me the full price of the shipping and handling and I will place the order again." Amanda immediately replied with the following: "Now in the e-mails we send for the confirmation of your order we do mention towards the bottom that any backordered items that are under $20.00 they cancelled and you are not charged for them. I do apologize but since they have been cancelled as mentioned we can't ship them out." It's a really bad business practice to charge someone $14 for the shipment of four light items and two heavy ones and then simply choose not to deliver the two heavier items, without even so much as notifying the client! I replied to Amanda pointing out that Ren's Pets could've made this right and gained a loyal customer for life. Instead they kept my $14 and hid behind the small print at the bottom of on an order confirmation...which is obviously emailed to the customer AFTER the order was confirmed. There is no shortage of online stores that actually fulfill their orders properly. Save your money and spend it on a company that delivers ALL of the products you ordered.

Our old vet had retired and our senior cat was ill. We called Breslau animal hospital to see if…read morethey would see her. They took her in that day and the care she was given was phenomenal. She has since passed and we now have two new cats under their care. Staff are friendly and caring and always follow up after a visit. Would highly recommend

They were extremely unhelpful as I was trying to get a deworming pill for my newest cat. She is…read morestill traumatized from her previous owners and I didn't want to stress her out even more. They claimed I had to bring her in as it was against the law to give deworming medication out. This is untrue as I simply went to a different vet and they sold it to me no problem. I have three cats and they lost my business all to try and make an extra $80 on a consultation. I live in Breslau and will prefer to drive into Guelph for all my animals needs.

As well as having a great selection of specialty pet foods and knowledgeable staff, this is the…read moreonly family-run pet supply store in the tri-cities area that has a box of FREE doodles at the front counter!

I love dealing with the 'Mom & Pop' stores rather than the big chains. They are all great…read moreknowledgeable people and everything is at fair prices. I buy all my pet supplies here Great store.

I am very pleased with Brushcuts. I take my cat there because she doesn't clean her bottom well so…read moreneeds to be shaved. They do a great job and she's always ready when they promise. I tried other places but they couldn't get the job done and another groomer referred me to Brushcuts. I keep coming back.

Been going to the gym behind the groomers for years, the dogs waiting to be groomed or just…read morefinished are being put in a cement cage behind the store. They are placed with other dogs and are constantly barking to get in. I've seen them out there when it's cold and/or raining. Not sure what's going on and I would never even think about bringing my dog there.

was rude on the phone when asking for help. They don't take new clients either so don't waste your…read moretime.

My step-daughter brought her cat here to be looked at by the vet, and they were very professional…read more The Veterinarian was punctual and gave extra attention to the cat, and were accommodating with and early morning appointment. Shopped around all over town and found the prices here to be very reasonable, which is ironic, since this is the closest veterinary office to our house, we should have just come here first!

We have been frequenting Buck's Animal Hospital with cats for almost 45 years. I wouldn't take my…read moreanimals anywhere else. The staff has always been knowledgeable and kind. The veterinarians are pleasant, gentle and 100% for the animals. If there is a problem and a cat has to stay, the veterinarian will call 2 to 3 times a day with updates, always willing to answer any questions we may have. Buck's is privately owned and there is no corporate up-selling which I really appreciate. I highly recommend using them for your pet's health. Chris S.

We have been clients of Buck Animal Hospital for over 30 years…read more They are excellent,caring,professional. They know their stuff. We have lost pets over the years however it was not due to a lack of caring on their part. They were just old. The staff is amazing, and compassionate. I trust them 100% with my felines always and if you are considering them they will do right by you and your pet. The Hoffmans, Waterloo

We have been taking our shih-poo and dsh cat there for their whole lives (6 years and 1.5 years,…read morerespectively). Friendly service and our pets are well treated. My cat was spayed last year and recovered well. We were recommended the appropriate medication and products, as we are every time we need them. Good selection of food as well. Thorough and easy to work with vets. A little difficult to understand sometimes, but not too bad. Could be a little cleaner, but all things considered, a good place to bring your fur babies. I trust them with mine.