Kudos to Petsmart employee Natalie!! There was a lady in the Faribault, MN Petsmart parking lot whose two dogs hit the door lock right after she'd closed the back hatch! The keys, of course, were on the seat. Natalie stayed with the lady and tried everything she could think of to help get a door unlocked, and stayed with her until a tow-truck (called by another employee) could get there and get the car open. That was really above and beyond, and makes me remember that there are truly good people in the world. Thanks Natalie and the Petsmart crew! read more

Stopped in the Pet Smart in Faribault this evening for 3 fish, 2 angle about the size of a dime and a small molly to add to our granddaughters 10 gallon aquarium. I was asked by the rude little maroon haired girl, how big is the tank, how many fish do you haw in there, what kind of fish do you have in there. I replied I would like 2 angle and a moly, she proceeded to tell me, a man 3 times her age, that has had tanks all my life, that angles are aggressive to fish smaller than the angles. I told her I do not need a lecture, can I have the fish, she then went on to tell me about the size of her angles in tanks 5 and 10 times the size of my granddaughters tank. I again asked he for the fish, in an aggravated tone. She then told me she can refuse to sell me the fish. I asked again, she refused, which is good, the fish tanks look to be filled with sewer water, in the short time I was there I spotted 2 dead fish and one swimming sideways. Which will come as little surprise to anyone, the store itself is filthy, the place should buy a mop. Do not but fish there unless you want to be lectured and questioned like your adopting a small child read more

If I could giv them a 0, I would! This happened a few years ago when our dog was just a pup. We were living in Jordan at the time and the groomer(s) at PetSmart in Shakopee injured our dog! He was VERY HAPPY when we came to pick him up. But, when we got home, he limped into the back entrance and laid down and wouldn't eat, drink or move for over 24 hours! His right hind leg was tender to touch/movement. I waited a day then took him to our vet who said he "definitiely has a tender rear right hip" & put him on pain pills. When I got home and called the supervisor for the grooming dept., she said she'd look at the videos to see what happened. When she called back, she stated the groomer had 'supported all his joints & didn't notice an injury" She then said because he jumped up on us and was "so excited and jumping up on you when you picked him up". What happened to him from the time you picked him up till you got home?". I replied, "REALLY?!? Do you think we'd injure our own dog and then call YOU to complain?" Then she kept asking, "what do you want"? Other than never having that groomer ever injure another pet, I said "nothing else". Then she said, "We won't pay for your vet bill. What do you want; your grooming money back"? We took that and left and have not spent a SINGLE PENNY in any PetSmart store since that time. BEWARE of PetSmart grooming in Shakopee!!! read more

The employees are incompetent! I ordered crickets and they all came dead they were unable to credit me back over the phone and told me I would need to come in to get credit back! This is not the first issues we have had with petsmart.the reason i don't go in the store anymore to get crickets is because it takes forever for someone to come over and help out and when they do they act all pissed off and roll their eyes. This place is always understaffed but even if they are fully staffed the employees are no where to be found or busy having conversations with one another to actually help out. read more

This guy who works at the petsmart named Charles! What a guy! He let me eat some cat food myself to test it for my cat. Another location called the cops on me for the same thing! Did you know hes Nova 2 in CS:GO? I mean what a god. Every time im there he gives me and my cat the eyes and boy howdy I love it. I mean wow that little stache. Im sorry getting distracted. Overall? A good petsmart. 3.5/5 read more

Always bring my dog here for nail trimmings and grooming. The staff are always very nice and playful with the animals. I'm never nervous about leaving my dog with the groomers at Petsmart. Great place!!! read more

I returned dog booties tonight because they don't stay on my dogs feet. (Bought them 2 nights ago) I brought the bag I purchased with and all of the tags that came on them plus the receipt. The red head at the register was a real peach. I get that people have bad days, I work in health care I get it, but don't make me feel like a nuisance. She was complaining to her staff right in front of me saying how they shouldn't even make the booties returnable because she doesn't have anything to hang them back up with. If you listened to me in the beginning when I clearly said I have all the tags and the cardboard piece that you use to hang, you wouldn't be bitching about it now. She asked me if I wanted the receipt back and I declined and then she proceeds to say, "well, I just wrote on here for nothing!..". Like I said, we all have bad days. I come here for my dogs needs and the staff are normally great. Tonight just wasn't a good experience. read more