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    PetSmart

    2.5 (63 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 week ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Bandit's new haircut
    Michelle S.

    First time visiting this PetSmart due to a last minute cancelation at my usual location. I am extremely pleased with the bath & groom service! Chris did a WONDERFUL job! He really took the time to listen to my grooming requests. And I received Bandit looking top tier! Chris did a great job with the schnauzer cut. He also gave him a cute bandana. I definitely recommend seeing Chris!

    Chloe after her appointment

    Grooming Service Only: I have a 1 year old mini schnauzer named Chloe and have had a hard time finding the right groomer. I have been to this PetSmart 3 times and the first two times wasn't bad but I wasn't too much of a fan. TODAY Chloe was with a new groomer and I'm very much a fan and will be only scheduling with Mercadies. Chloe seemed to take well to her which made me very happy. The ladies this morning were so kind and patient with me as I was having a hard time trying to explain what I wanted for Chloe's hair cut. When I picked her up I was very happy with how she was treated and cut.

    Athena

    Scheduled Athena her first ever grooming appointment and let me tell you Mercedes did a FABULOUS job on her! Great recommendations from the staff and great work from our favorite groomer! 10/10!

    First trim

    Went in as a first time puppy owner to get my puppy his first grooming. Val did an amazing job with Milo! She recommended to begin with a trim instead of full haircut and honestly was the best thing to do if it's your dogs first grooming visit. She was super helpful and also the gentleman by the desk. Would 100% come in again with Val she is the best!!!!

    Pet Smart grooming area is the pits as u can see from these pics/video.

    This filthy and smelly place does not deserve any stars!!! I walked into this mess last Saturday afternoon on 5/25/24 and OMG, I almost passed out!!! The nasty smell hit me first and i almost gagged!!! I couldn't believe how a place like this conducts business and everyone should be fired!!! Pictures speak a thousand words!!! The poor air purifier was less than help with the undeniable smells. Thick clunks of hair was piled in one area & other balls of hair scattered throughout the entire place! I could tell that this place hasn't been sanitized at all!!! One of the cashiers and myself called out for assistance several times and no one answered nor came from the back area to help me. It seems as if the nasty so-called groomers just left the place for the day & didn't give a damn!! I can only imagine what these people's living quarters look like!!! The purpose of me going inside the grooming area was to simply ask a question but lo and behold, I am so very glad that I have not ever used this place as a groomer and will never bring my pet there to be subjected to this terror of a mess!! My poor pet will never be the same!!! Please be aware and do not bring your pets here!!!

    My Big boy Blue

    LOVE LOVE LOVE THIS STAFF!!! had others make excuses for not wanting to cut my dogs nails because he is a bigger boy, these people took him in with not a worry at all! Love this staff, very good customer service here from cashier, manager, and grooming salon!

    Alex M.

    DO NOT GET YOUR FUR BABIES GROOMED HERE! Look at the photos I added of my golden and you will understand. I brought my 1-year-old Golden in today after I made an appointment for a Furminator brushing, bath, trim, and nail grind. I told the groomer it was my first time having him groomed and I didn't know exactly what to ask for, but that I didn't want his hair too short (I designated a 7 on their scale) and only wanted his feathering trimmed. I specifically said: "just trim his feathering. I want him to still look like a Golden!" Well, just look at the attached photos. I was shocked when I saw my dog. His fur was way shorter than I asked (which the groomer admitted he used a shorter cut to try to "even it out") and SO CHOPPY/UNEVEN. It looked like a small child found a blade and went to town cutting his hair. THE GROOMER COMPLETELY SHAVED OFF HIS LEG FEATHERING!!!!! BALD! The long fur behind my dog's his ears was still all matted up, and he didn't smell any better than before, so they clearly didn't even bathe him. To make it worse, the groomer tried to make it seem like it was normal. He told me, "this is what we do here." He also said, "well I've had to groom worse" in reference to his behavior. How unprofessional! Also, my dog came sprinting out from the holding area with no leash, no collar, and some girl chasing after him. These people are not professionals and have no idea what they are doing. The male groomer did not care at all about my dog or what I asked him to do. I am LIVID! The manager of course did not make me pay after she saw the grooming atrocity. She was nice enough and tried to appease me, but I still regret ever bringing my baby here. Don't make the same mistake I did.

    Rupaul
    Lorenzo H.

    My babies absolutely love the staff here and their Veterinarian with Banfield. They handle them with loving care and return them to me happy, healthy and looking Fabulous. The Coral Way location in Miami is Amazing also, my babies have enjoyed years of service there too.

    If I could give negative stars I would. This was the WORST experience I have ever had. From the beginning when I walked in, the customer service was terrible. I believe the guys name was Irving.. when my dog accidentally peed on the floor I told them she had peed and he just looked at me and he rudely replied "well we don't have any paper towels" then just stood there and stared at me. After I signed the paperwork and told Arlene how I wanted my dogs hair cut she told Irving to put the leash around my dog. He told me to take her collar and leash off that was currently on her, as if there was an issuer. As I was trying to take her collar off and was having some trouble, he had no intent to try and help. When I got a text message to come pick her up I was so excited to see what her new cut looked like and let me tell you this, it was FUCKING TERRIBLE. I paid 70$ for something I most definitely could have done myself or even had a toddler do. Arlene did such a bad job I can't even put it into words. I paid extra for her to get the best service and it was far from that. She also was supposed to get a bow in her hair and that didn't happen either. I am highly disappointed in the service and I recommend NOT to try them out. I felt as if all the staff didn't wanna be there and you could definitely tell they shouldn't be grooming dogs hair. I will NEVER go back and I feel I should be refunded for this whole experience.

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    6 years ago

    Always call! I got here at 7:45pm on a Tuesday (mid September during COVID albeit) and they were closed.

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    9 years ago

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    7 years ago

    It's impossible to believe this location is profitable ruins grooming services, customer service is by far the worst literally non-existent

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Bunny is an older, very nervous dog and Kailee was patient, kind and did a beautiful job.

    Mentioned in 2 reviews

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    PetSmart - pet_training - Updated August 2026

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