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Countryside, IL

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PetSmart

3.4 (57 reviews)
Closed • 9:00 am - 9:00 pm
Updated 1 month ago

Services - PetSmart

Bath and groom only

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Parakeet

I am beyond upset with this location currently. I hate to say this because this is where I do all of my shopping, for my parakeets and for my puppy. I bought a parakeet from this location about 7 days ago. I took it home and kept it in a separate cage so there wouldn't be conflict between the new budgie and my older ones. That budgie that I bought did not make it through the night. Luckily I was off the next day so l was able to take it back to the store, and as ugly as this sounds, l exchanged it. The new budgie I exchanged it for only lasted me like 5-6 days. I got home from work today and noticed that the new budgies behavior was very off. It used to jump and play around normally and today I found it at the top of the cage in a corner floofed up. It eventually jumped down to the bottom of the cage and it stood there for about an hour hardly able to stand on its own. I tried giving the store a call before they closed but they decided to let the phone ring and eventually they hung up my call at 8:57 pm. Now I'm just hoping to get my money back, I'm not risking exchanging it for another budgie. There could possibly be a disease going around and they're just selling the poor birds.

Hellene D.

Poor experience at this location. I had scheduled a bath for my German Shepherd and I dropped him off with a service addition of a furminator package. Thirty minutes later when I was at home I received a voice message stating the groomer could not handle my dog and I was to come back and pick him up. I was also told I would have to reschedule. Unacceptable! I called the specific individual back and informed her this was wrong and absolutely unacceptable. She continued to tell me she was too small and couldn't bathe Humphrey. I requested to speak with a manager at that time. Assistant manager Erica spoke with me and I updated her with what I was told. Erika then spoke with the groomer and assured me they would both try to bathe Humphrey again. Erica was very nice and professional, and they ultimately ended up bathing Humphrey. Humphrey is very skittish around dryers and so he needs to air dry. Therefore, he was still a little wet when picking him up. No biggie, but I feel like being damp prevents a great furminator experience. I actually own a furminator, so I know how all this works. Considering I was paying $63 I would have expected a very smooth coated dog. He seems like all he had done was the furminator shampoo. Ultimately, he was bathed. Yet, I will never understand how a little girl would be assigned to bathe a large German Shepherd. My dog is very sweet, not to mention he is a geriatric 11 year old and so he has a great temperament. I'm just dissapointed in the overall experience. And Humphrey just seems sad now so who knows what ultimately went on behind those doors.

The red and white growth on this koi fish's head is a bacterial infection. These fish are still on displayed, waiting to be sold.
Haley U.

Do not buy fish from here! The koi are diseased. We bought 4 koi a few weeks ago. 3/4 of them died. The koi are diseased with a bacterial infection. PetSmart knows this and still has these koi on display to sell! We have an outdoor pond full of koi and goldfish from various stores, but we have only had problems with the koi purchased at PetSmart. I called PetSmart to inquire about a refund, and the woman on the phone said, "There are no problems with our koi fish. Have you tested your pond water?" Our pond water has been tested 3 times and passed with flying colors, every single time. Look at these photos of the koi. Does it seem like there are "no problems" with these fish? Because I see a HUGE problem.

Traci B.

Let me just say that I love their grooming service . Jenn made my Bella look so beautiful on Easter that I had to come on here so that everyone knows how good of a job they do . The entire appt was 2hrs and when I came back she was finishing up and gave her the cutest bandanna . I'll definitely be back again .

Keep your pup's nails groomed!

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I take my huski for grooming, and Lia she is great!! and so patience with my dog. I recommend her.

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Page 2 of 2

Ask the Community - PetSmart

Review Highlights - PetSmart

“I was comfortable with Pam's teaching methods and loved the way she interacted with my pet.”

Mentioned in 7 reviews

Read more highlights

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We've only ever rescued older herding dogs, so we decided to get a 10-11mo…read more.. Sabrielle helped us greatly in the process giving us tools to tame the little maniac. She had plenty of tips and techniques and it was nice having her visit the home for the sessions to see how he is in that environment. After several mixed purpose sessions I feel like we're on the path to success, maybe. We hope .

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Novi Grooming

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