GROOMING!!! This review is for the grooming department only! Banfield has been good to us and my puppy. Training seems to be awesome, too. But my husband and I hate the grooming department. Once we walked in to schedule our puppy for a trim. We saw one of the groomers walking around with a dog having a seizure, and she was HESITANT to immediately take him to the vet next door!!! That scares me in putting my puppy in their hands. Then yesterday I made an appointment for today... the lady on the phone sounded totally inexperienced. It was an extremely slow call to just book. But that's ok, I know what it's like to be new. That didn't bother me. Today I came in with my 1-year old niece and puppy. My niece was crying, because she thought she was at the doctor. So I held her in one arm, and my nervous puppy in the other. Obviously I'm struggling, but all I have to do is drop off my pup for his already-scheduled appointment. I'm standing in the front for quite a while, my arms are about to fall off. No one is giving me any attention. One girl is on the phone not even talking. The other is just having a conversation with another customer. Another girl doing nothing but watching over the second girl's shoulder. All I need to do is drop off my puppy, that's it! But nobody bothers to even grab him, assist me faster, because I have a toddler, nothing! They even looked at me like I was interrupting them with my niece!!! We got dirty looks! I walked out so upset I almost wanted to cry! I vented to another customer standing outside the grooming department obviously noticing I'm struggling. She said she also hates the groomers here because she has picked up her dog before bleeding, because the groomers nicked him while they shaved him. They're not gentle or patient with the dogs at all. They're mean. While we stood there, we watched one groomer get impatient with a nervous big dog (his legs were being shaved), she would pull his legs back down very upset and in a frustrated manner. It was horrible. I'm so upset and angry. They don't care at all or love (even like) what they do. I'm glad it didn't work out though, because I would have hated myself for leaving my puppy there with those mean employees. I will never even consider them again. Worst experience I've ever had anywhere, period. read more