I am so disappointed. I tried desperately to communicate with Mary-Beth about what I wanted regarding grooming for my sweet puppy. I said he really doesn't need clippers, just trimming- I said he was never to be cut and a trimming was suitable. She ignored me- never responding only to say come back in 3-4 hours. I even repeated myself. When I returned I almost passed out. Thankful for the fact that she did leave some fur on him. She then started telling me how totally uncomfortable he was at the buzzing of the clippers. Yeah because I asked you not to shave him at all!!! $62 and I even tipped her only because it was my first time and I didn't want to be accused of not tipping and I'm a nice person too or I would have told her what I really thought. She had the audacity to say I will put in his record that you want him trimmed- No, that's what you should have asked me clarification on when I brought him!!!Even my doggy seems sad about his butchered cut. He is moping around like "why mommy?" This will NEVER happen again! read more

PetSmart - My baby before his butchered hair cut! - Pet Training Near Me - Columbia, South Carolina

See all

All I can say is Bianca, she's great with my KD Sky. The staff is great with all the pups. It's just a great crew.

Manager is not nice, no customer service. Would not recommend. When you call to talk to some on the phone you have to talk to the person and listen to another conversation with a another customer in the store. read more

I took my dog to this location to be groomed they told me that my dog tried to be aggressive I don't believe that's true because my dog does not bite his groomers when I first arrived I felt like the groomers was having a bad day already I don't feel like they have the patience for dogs in there. Maybe I could be wrong. Plus my dog didn't smell refresh!!!! I love Lexington sc location better! read more

They is raciest people I tried to get my dog groom they turn me down.. I call the lady to setup and appointment she said I had the appointment and got there they said ain't nobody set none up read more

Pet co in general is awesome, but i went in there this morning around 11:30 and i must say i left mad and disappointed. I walked in to go to vet hospital they had they gate up so I realized they were close. Ok cool no problem i proceed to go get a dog muzzle. Grab the muzzle and there is no store employee insight so i walk to the grooming part of the store and ask the lady could she checked me out or call help and i was meet with a attitude and eye rolls. She stated she cant help me because she was on the phone but when we started talking she was not. Not sure of her name but she had lip piercings. It's nonsense and i dont like writing reviews especially long ones but it hit a nerve. Cindy on the other hand was a great help and also offered information about the vet hospital. Other than that one bad apple petco is awesome and I recommend anyone to go there instead of petsmart read more

Lovely store. Awesome location. Tons of great supplies and they have some good sales. The people can be surly on a bad day and curt on a good day. The services are great, the grooming and in house vets are great. It's a nice place if you just need to run in. They have great specials and deals on the website as well. read more

Lovely groomers, they seem to be stressed at times but love what they do. Plus they take great care of my pups and they make them look gorgeous which is all you can ask read more

PetSmart - Back from petsmart groomers looking stunning - Pet Training Near Me - Columbia, South Carolina

The lady in the fish department is too much! She told me I have to have a 29 gallon tank to purchase one 39 cent (small) goldfish. This goldfish was not a specialized breed just a plain goldfish. I wanted to purchase two goldfish and they would only sell me one because I do not have two 29 gallon fish tanks. Meanwhile they have 100 goldfish in just one of their tanks. And bettas are housed in little cups. It's just ridiculous! If this is a policy, the store really should display this information better. They should also be practicing what they are telling the purchasers to be doing. Or at least explain why they can have multiple fish in a tank but we cannot? The kids spent 20 minutes picking out a goldfish for a tank PetsMart sold us. I was already aggravated that there were no employees in sight for 20 mins & I had to go to the front and ask for help in the fish department... only for her to tell us we can only have one fish! When the fish grow we can get a bigger tank but when they are teeny tiny is it really necessary to deny the sale?! read more

I took my Maltese/Yorkie mix to PetSmart in Harbison to be groomed. It was my first time using their service as I usually use Spaws in Blythewood. I took Zoey to Bianca to be groomed. She did an excellent job of listening to my concerns and areas that I needed her to pay special attention too. They did take 4 hours, however they cleaned her ears, cut her toenails, bathed and groomed her and cleaned out her anal glands for 48.00. That is a deal and priced even lower than my groomer. When I picked up Zoey they gave me paperwork that described all she did and how Zoey responded to each service. She also made recommendations on an area that she noted that a vet may need to check. All in all this was a good service, professional and fairly priced. The wait was a little long, but I love the openness and transparency of the windows, so I could shop and check in on her if I was concerned. read more

Not impressed... very rude, horrible service... went to buy fish for one of my two aquariums... the guy at the fish tanks would not bag the fish I wanted... said my tank was too small... I'm sorry but I've had aquariums for over 20 years! I know what fish I can put in what tanks... used to get my dog food and several other items from this store! Never will again... read more

I shop there for fish usually because they have the ones I need. However, recently been asking what kind of tanks I have, how many fish, etc. I do not want to answer 29 questions to buy fish. I understand it may be to sell other supplies but that's not the case for everyone. A manager had the nerve the tell me I was killing my fish by fertilizing my plants with products I buy in their store. I told her why would you sell it if it's killing fish...?? read more

What is the point of a pet store that doesn't stock pet products? Today was the second time in as many months that I made a special trip to the store only to be told that what I needed (prescription cat food the first time, Feliway refills the second time) was not available and no one knew when a new supply would come in. I have purchased both of these at PetSmart previously. No apologies. All kinds of excuses: "They make stocking decisions in DC. We're re-arranging the store. You can always call ahead to see if we have it." How about you just carry the pet products people want to buy???? Seriously. read more

I recently purchased a Conure from here. I know that big chain pet stores don't often have good, healthy pets available - but to lie about the status of the bird? They had a band on his foot that was fake, his feathers were all falling out, and he hated everyone. I have been able to nurse him back to health, but be warned: Buying a pet from here is more like rescuing a pet. read more

PetSmart - Pet Training Near Me - Columbia, South Carolina

Me and my daughter took our brand new 6 week old husky puppy to the store and there was a man in there being very rude to the cashier and manager on duty and I believe her name was Karen I can't remember but nonetheless after dealing with a terrible customer basically calling her every name in the book and being as rude as he could be this wonderful manager turned and looked at me and smiled and asked me if I needed any help with anything and I told her yes it's been a long time since I've had a puppy and I need some advice on things to get food wise and toy wise etc. etc. a long story short she actually walked around the whole store with me and my daughter and helped us pick things out and gave us the absolute best customer service I've ever had in my life anywhere and even after dealing with that man. I would like to send out a special thanks to her and tell her that Thor loves his toys , the food you picked out and his new bed and cage. Thank you so much read more

I came in for a bath and brush which on the app says it includes bath, brushing, sanitary trim, nail trim, etc. Package is 32$ on the app and when I took my dog it took them 3 hours and ended up telling me, he only let himself get showered. I ended up paying 28$ for JUST A BATH. What a rip off! Don't recommend wasting your time here. read more

Nice store with a variety. Great customer service and pleasant groomers.

I had an appointment at 1230 for my dog for a full groom session. When I arrived I informed them I would really only need some matted fur shaved off behind his ears, hygiene, nails and face trimmed. They informed me 3-4 hours. We went about our business and got groceries etc, no phone call and we returned at 4:40pm after the four hours. They still were not completed, took another 30 minutes more with our groceries in the car. I'm not sure how you can have an appointment, decrease what needs to be done for your dog and still not have him completed on time. We have plans and are on a schedule. If you over book you need to inform your customers of that so they can plan their lives accordingly. read more

I have typically found PetSmart to be overpriced, and can get the same thing online for cheaper. However they have started a 1 hour pickup service, where the prices are cheaper than in the store (even though they get it from the shelf). I found them to be comparable to Amazon pricing without having to wait on shipping. read more

I called to get prices for my two dogs & the worker that answered the phone was rude . Usually when I call or come in I'm greeted beter

Rude customer service. I had one item with four other customers in front of me and one register open. I looked at four employees standing around he front and finally asked one if someone else could open a register. She looked at me, said nothing and finally walked over and opened a register while yelling out I'll take the next customer. She never even put her light on after 3 other customers lined up in the other lane that had their light on. This is why I typically (and will continue) to shop at pet supplies plus on St. Andrews road. read more

I've taken my dog to be groomed here on two previous occasions and he has been to another groomer locally a number of times with no problems. On my most recent visit, I did not recognize any of the groomers on staff. When I went to pick him up, the staff told me that he was extremely difficult and may require going to a vet to be groomed. He has never had any problems before and I don't know whether they were lying or what they did to him that made him act that way, but he's never had an issue with any other groomer ever. Whatever it was, I don't trust them anymore and definitely will NOT be going back. There are plenty of other groomers in the area who are good at what they do and know what they are doing. read more

I love bringing my pup here for grooming and for vet services. They've always been friendly and kind and haven't had to wait very long for appointments. Don't ever get suckered into looking at the cats they have, like I do. You'll want to buy every single one of those sweeties!! read more

This place is really a hit or miss. Sometimes you walk in and it smells nice, other times it's like all animals had an accident at the same time. I know this happens but seems like the smell could be masked a little better. The prices are high but occasionally you can get a good deal if your a pet perks member. I will say the staff is always nice and helpful. read more

I've been a Pet Smart customer for many years. My purchases have been mainly for my Bichon who has been apart of our family for the past 8 years. And I also purchased a few fish for my youngest daughter. I visited the store on 2 separate occasions to make purchase for my dog & my daughter's dog; and I've received the same bad,, disrespectful treatment each time. This particular little clerk or whatever they are called their employees followed me around the store like I was going to steal everything in the store. Tonight took the cake, I'm dog watching my daughter's dog because she is attending an Army training which requires her to be away from home for the next 19 days so, her dog (American Bulldog/Pitbull mix) was able to totally destroyed his harness. So, I took the 'CHEWED-UP' harness with me so I get the same one or something similar. I walked in the front door & spoke to the young lady who was at the register; and mind you I made sure the harness was visible because I didn't want to be accused of shoplifting (its ashamed I have to do that, but.....). No more then five minutes of me finding the isle with harness here come this same 'Barney Fife' employee acting like he's looking for something & watching me like I stole his mother's underwear. As I stated earlier, this happened to me a few months ago when I was in the same Pet Smart & it was the same employee. Its a shame that Pet Smart treats loyal customers like that. I will be doing my pet supply shopping on Amazon or Walmart. I will be telling all my friends about the bad treatment I received. My money is no less or more green than the next person. read more

I have taken my dog to be groomed there twice now. The first time the staff were extremely rude and didn t even ask how I wanted his hair cut. The second time I went there the staff was not friendly again, but to make it worse my dog came home with several cuts on his face/neck that the staff didn t even bother to tell me about. He didn't act like himself again for days. WORST GROOMER ever, do not use them groomer. The front store staff has always been friendly though. read more

We would like to give a strong recommendation to all of you to take your puppies and more mature dogs to the pet training classes taught by Elisabeth Robbes Weinerman at the Harbison PetSmart. She is a tremendous trainer and knows how to help you train your dog in an easy and fun environment. We have attended her classes with two of our dogs and have appreciated her knowledgeable approach to tailor training to each of their temperments (which are entirely different from each other) We are so happy that we have found her. Think you will agree. read more

I went in today to buy Blue Bites Savory Salmon Recipe Treats today. They were on sale and I always buy the square ones because it is easy to divide in half and then again in half because my dog is on a diet. I got help from someone in the fish department because I could not find anyone else. She searched every self but could not find. At that time the person (according to the person helping me) who orders went by. The person who was helping me asked her to come over. I described what I was looking for and she said they did not carry that. I then asked if they could carry that size (they had hearts and long round ones) and she said no. The original person who was helping me found that the shelf had a label with what I was looking for, but the shelf. I asked the person who orders if it was on another shelf and she responded they had another shelf with the same items on it, but if it wasn't on this shelf it would not be on that shelf either and would not look. At this time I asked for a rain check since it was on sale and she responded by laughing in my face and said they did not do that anymore, especially on sale items. She said I could check back later. I responded I would go somewhere else to find it and she said whatever you wish and turned and walked off. I have spent a lot of money there in the last year since I adopted my current rescue after my dog. I did not appreciate being treated this way and will never return to this or any location. I found what I was looking for at another pet store at $2.00 less that the sale price at PetSmart. I guess since you are a national chain you do not care for return business. I plan on telling all me friends on how I was dismissed, especially how I was treated when I asked for a raincheck. I also plan on calling The Blue Buffalo Co and tell them how I was treated in your store. read more