We were looking for a trainer for our anxious, nervous,unsocialized, traumatized from 2 broken legs and recovery for over 5-6 months and he was only 4 mo when he broke it the first time and 5 month old puppy the second time (bad experiences, bad luck, locked in crates until they could check (3-5 hour wait with a scheduled appointment) and after one disappointing evaluation with a private trainer we found out about Sarah at PetSmart. She is patient, knowledgeable, gives suggestions to help the experience to be good for pets and owners. Our Henry is doing so much better in the short time we've been going to the classes, and he seems to be catching on to the commands quickly. We have a long waysto go but we're happy with the improvement and growth we see in him so far. Sarah is excellent! Henry and I are trying to do,our best but we both have room to grow and show what we can do too thank you! read more

My dog is part of my family and I do not worry when I leave him at the pet hotel. George returns happy and as well adjusted as he is before I drop him off. The service is great and the people are friendly. I do not have any complaints and they continue to be my first choice when looking for boarding for my pet. read more

Tonight we had to put our German shepherd down and the vet there is amazing. He prayed over him and us after he was put down and explained to my 5 and 3 year old why he had to do that. Changing to this vet for sure! read more

We recently needed to board our newly adopted little dog for a few days. Unfortunately he suffered from some anxiety while at PetSmart Hotel and the staff was on the spot in noticing his dilemma. Being halfway across the country, we were helpless - but assured by the PetSmart Hotel staff (who stayed in constant contact with us) that our boy was indeed being looked after and monitored. He was examined and mildly treated by the onsite veterinary clinic (the cost of this vet visit was assumed by the pet hotel - with no additional charge to us) and resumed his stay at the hotel. He came home a very happy and healthy dog. We were grateful for the care he received in our absence. We hope to make a few test runs with our dog/PetSmart Hotel to get him used to the place for when we need to board again. We love this place. We were customers when the hotel was newly opened years ago. We were able to go on vacation with ease knowing that our (then aging) dog was very happy there. We hope to be able to continue with our current pet. Thanks PetSmart Pet Hotel for the great care, clean and loving "home away from home". read more

I am writing this review only in regards to PetSmart's Grooming services. Two years ago I had the great displeasure of taking my dog to PetSmart to get a haircut. After I picked him up and arrived home I realized that he had been nicked with the trimmer and thus began my search for a new groomer. Thus I made the decision to give PetSmart another go when my dog was in desperate need of a hair cut and his regular groomer couldn't fit him in. I called and made an appointment, explained why I hadn't been there in 2 years and requested that the person that trim my dog be someone with experience. It was only then that I was told that his appointment was during a groomer's training class and a novice would be doing the actual grooming under instructor supervision. Because I wasn't willing to take a chance on a new student, I requested a new appointment time which I was promptly given (no complaints there...she was up front and honest about who would be working on my dog and more than willing to switch his appointment when I was dissatisfied - that's why they get their one star). Herein lies the problem. I picked up my dog, brought him home, and took a good look at him. Not only was his haircut not what I asked them to do at all....but he had been nicked at least 4 times. Four! I guess that's what you get when you ask for experience. I would sooner groom my dog myself than bring him here again. read more

We love Lauren at the PetSmart Pet Hotel! She took such good care of our big boy for a whole WEEK while we went out of town. He was so happy when we picked up, we knew we made a good choice! Definitely recommend using PetSmart read more

Hip hop and fish. Couldn't figure out if employee was trying to sale me rims or fish. Asian dude with pierced ear kept hitting his fist into his palm and was talking to me like he wanted to sell me some rims or a kit for my car. Fast & furious meets fish is best described. Was kind of undermining some of the products too. Opposite of a sales person. read more

I took my 2 dogs in yesterday for the Ice cream social they were having. The employees were rude and not very helpful. No one knew anything, and I saw plenty of people walking around with dogs and ice cream. One of the customers directed us to the pet hotel where they were set up, I was told they ran out of ice cream. This was at 1 pm. I was very frustrated and left my cart full of dog toys and treats . I felt like they could care less whether I purchased them or not. But they always ask me to donate to homeless animals and I always do. I then took my babies to Mc Donald's where they shared a vanilla cone. read more

Love this place, although I will concede I have a few friends who work there. The staff is always curteous and helpful in finding the stuff I need for my 4 legged daughter. Its a great one stop shop, food, toy's, hotel, training, veterinarian. And the store is very clean and organized, makes it easy (and pleasent) to find things. I will gladly drive into Clovis just to shop in this store!! read more

My girlfriend and I went into this location on a pretty busy Friday. Daniel in the aquatic area helped us out a lot! He helped test our water as well as give us tips for keeping the water healthy and habitable. I can't believe how much this guy new about aquarium life. Kudos to him for having such stellar product knowledge and amazing customer service. We will continue to shop here. read more

Gus has stayed with Petsmart on two occasions and we've been very happy with both. Gus gets a report card at the end of his stay, which gives me a window into how he felt about staying. I get to bring Gus's favorite chew toys, his favorite bed, and they'll even give me an update about how he's doing if I call while I'm gone. Weekends are more than weekdays, but I feel they're still reasonable. I recommend adding the doggie day camp, since that knocks our boy right out at the end of the day. read more

They are so friendly and helpful here! They have literally everything you can think of, a hotel for dogs, training, groomers and the vet! See I was hesitant about taking her here for her shots at first but my mom told me they are the best care she has had in Stockton for her dogs so I figured I would give it a try. They took care of her so well and it was way worth the money. They even educated me on a few things I sure didn't know. Overall my experience this morning was great and I'll definitely be coming back. read more

MY DOG GOT FLEAS! I went to get a dog bath package which seemed like a great deal for only 30 dollars. She was gone for 4 hours (which i understand they were busy). But when i picked her up she had hair all over herself and her tummy still had dirt and i realized she wasn't even washed right! I'm so disappointed with my service and nothing was done to make my experience any better. I left a review on google but i found that it was removed the next day. read more

10/5/17 Amy B. We had a great experience at the Petsmart PetsHotel!!! We had to board our new dog for 3 1/2 days...and I was nervous about it. We had just rescued her from the pound at the beginning of August '17, and wasn't sure how she would react. We were pleasantly surprised and grateful for their wonderful treatment of our doggie, Sasha! The people working there were very considerate to me, and to our pup. They reassured me that they would take good care of her, which they did. She really enjoyed herself there...especially in doggie day-care! She even made friends with other dogs, and played with them happily. The staff was wonderful, and adjusted her day care time to longer, because she was having so much fun! The handlers were sweet and caring, petting her and keeping her calm. They even said that they would enjoy having her back, because they made a connection with her!!! I was so relieved that she was in good hands! Thank you to the people at the PetHotel. I would highly recommend boarding your animal here!!! read more

I'm not a pet store expert but Ive always had good exeriences here. I've came here to buy supplies/food for my fish in the past, dog food when I had dogs, and most recently supplies for my daughter's rabbit. I don't have any complaints so five stars it is. read more

I like the variety that this store provides. It has a friendly staff who are very helpful. My wife and I have taken advantage of their puppy training classes offered. Make sure your puppy has all of his/her shots before starting. read more

Some of the employees act like their a few sandwiches short of a picnic basket but in the grooming dept they are awesome! Prices are good and my dog always come back freshly cut and smelling wonderful! Will make this our go-to for grooming read more

Just moved to the area from SoCal and didn't know where to go for grooming. Decided to try Petsmart. We were extremely pleased with the customer service and the quality of grooming our dogs received! A store employee also helped us find a dry food appropriate for our dogs and their lifestyle! It was obvious he cared about your pet's diet and health. Will always shop and groom here! read more

Not a good place for big dogs. They said my sweetheart of a Lab was no longer welcomed because he sat down and they could not get him up. I ask that they bring the groomer out to me. The groomer can out and I instructed my Lab to sit down and then I ask the groomer to ask my lab to get up. And, he immediately went to all fours. I said well that was hard wasn't it? They still said no more grooming for him. He had been going there for 4 years with no problem. Although, the last 2 times I took him in I noticed that he would scratch a lot after being groomed. I ask that they double rinse him. That may have been why I and my Lab were treated the way we were. I do not buy anything there now. Chewy.com food and treat prices are a lot better and FREE delivery. read more

i personally LOVE petsmart. there is a great selection of items and is just way better than any other pet store. the only problem i had with it was customer service. the lady i talked to was rude but overall it was ok. read more

I had nothing but good things to say about this place. I use the grooming, pet hotel and doggy daycamp. I usually will check up on my dog periodically and he enjoys day camp. Although I may not know what goes on behind close doors my dog seems pretty happy when he comes home. read more

Not looking good for this Pets-Mart this is the 4th week in a row they have been out of frozen rodents which all started by their freezer going out. Does it really take a month to get a restock?! Seems like somebody isn't doing their job! read more

I went down yesterday and saw a 38 gallon fish tank I liked. A store employee by the name of Kou stayed with me the whole time helping me out from decor to items I will need. I was so excited, when I got home I started to get the tank set up. When my husband got home we started filling it with water and noticed the bottom was leaking. We took it back today and a manager by the name of John Aron were so friendly. They helped us upgrade to a bigger tank and any water treatments that we may need. I can't say enough how wonderful everyone was. Need help with the fish section look for Kou. read more

Absolutely love this place. The staff is great and they do the best job grooming my dog! So friendly and the love they have for animals really shows! Appointments are easy to get and the price is great! read more

I have been taking my two little ones here for nail trims for the last few months and usually was very happy with the service. Today a young man did my girls' nails and boy am I displeased. My Yorkie has long hair and usually two groomers will do her nails so the hair doesn't get stuck on the dremel. As I had had no issues before, today I went to pay for their nails while he was finishing up with her. When I got home I noticed a huge clumped mess of hair on the side of her leg. I immediately called Petsmart and they basically told me the dremel doesn't do something like that. Strange that before, two groomers would hold her to avoid this same issue! They offered to brush out the area but it will be impossible to brush out. I had to cut it off! I will not be taking them to this awful place ever again. read more

I love petsmart, but I recently have decided to do a fish tank of my own after having a family fish tank. I know how to set up a tank and how to take care of fish. I set up my ten gallon tank and I went out and bought a beautiful male betta from petsmart. He died within the week, thinking it was the way I had my tank set up I emptied it and reset up my tank following the guidance of my father who owns a 100 gallon tank with very healthy fish. I got some guppies to test the tank and they died so I again redid the tank hoping it wasn't me. I then bought goldfish because they are hefty fish so they had to survive. I bought three, the first death happened about four days in, the second a day after the first. The third is still alive and WAS thriving until I decided he looked a little lonely and bought some more gold fish to accompany the fish until I deemed my tanks success. Upon getting these new fish I noticed little white spots littered around my new fish. They were breathing heavy and struggling, I then realized what had killed my other goldfish. I had investigated my dead fish and saw these white spots around them. My goldfish have ick. I am trying with all my might to save them because I do indeed care about fish but I will not ever buy fish from petsmart again and I urge you all to do the same. They have great deals on animal food and I do love their animal programs. They just need better care for their fish better. read more

Usually when i go into a store i know exactly what i'm getting. I was looking for a small swimming pool for my dog who was due to give pups soon, i searched everywhere- it was fresnos 110 degree week heat wave so i could understand why they werent anywhere. So i'm walking around cant find a thing so i ask someone and hes like "idk, the manager is on the register you can ask him" . I go to the register and ask the man.He isn't helping ANYONE and i ask him about the pools and hes like "yeah,those are in high demand"....me:"ok? so where are they?" well we're out...we might have them at our other stores(here i'm thinking he is going to help me) but you can always check target and walmart too since i dont know off the top of my head which store has them". Mind you i just asked where the pools are i wasnt rude or demanding i didnt even get a chance to ask to look at inventory at other locations, i wasnt expecting him to know other stores inventory or even his inventory off the top of his head but he just told me to go to other stores. not other pet smarts but targets and walmart too. I ended up walking out and going to another store where they did have the pool I needed,it just seemed like a joke and a waste of time. read more

I placed an order online so I could pick up the items during my lunch hour. Unfortunately, it took over 20 minutes to pick up part of my order. I received 1 bottle of pills for my cat. The cat collar I ordered and paid for with the pills was not given to me. Nor was a bag or receipt. I was juggled through 3 employees while 2 managers sat in their office. When I stated it was ridiculous to wait over 20 minutes for a bottle of pills, John, the manager, agreed, but did not apologize. I will never use online ordering again because it took longer to pick up the order than if I would have just gone through the normal process, and I was charged for items that I did not receive. One of the other benefits of online ordering should have been available stock, but apparently their stock is not accurate. The website needs to be corrected, and the staff definitely needs Improvement and training. read more

I wish I could give a positive review as they seem to not have too many good reviews for the grooming department. We took our dogs here to get their nails trimmed. The lady looked miserable and like she hated her job. She was angry and agitated. Our dog became on edge and uncomfortable with the lady (I wish I got her name). She had asked us to wait outside which was fine, but I don't think that she anticipated us watching from outside. We decided to step in when she was handling our dog a little rough and attempted to force a cone on her. She then told us she could of finish. The irony in this situation is that our other dog (who did well) is the one who's more likely to be on edge. I recommend anyone looking for better service to go to the fresno location! Grooming with Bella is amazing! read more

So I went to this PetSmart to go and buy a beta fish. Let me tell you, I showed up at 8:30pm and the store closes at 9pm. I was very indecisive about fish and uneducated about the fish in general and all of their needs. An employee at this PetSmart- David- offered much help and guidance. He is the beta fish enthusiast, he made my fish picking process a breeze and even gave guidance on what plant to pick to ensure my fish would have a good life--- even after close and was completely patient with me. DAVID IS BAE-TA!!!! GIVE THIS DUDE A RAISE read more

Just like a hotel! Welcome greeting upon check in! Clean, friendly staff, boarding since my 6yr old dog was 2years. Does better on individual play time. Loves the fact they are attentive to needs of my pet read more

Was a good place to take our two small dogs. After picking them up today we will no longer go back. This is the second time no exit bath after being told I had to be there by noon or pay extra, show up at 11. They don't know where my dogs are because they are not at the day camp I am being charged for. Only for Petsmart to not only overcharge me for day camp but refund me incorrectly. Then the bags of dog food I give them with plenty of left over are returned empty. How much did they feed them? It was just one bad experience after another. My doggies were so thirsty when they came home. So check your receipt and call ahead to see if they actually did what you paid for prior to picking them up. read more

This is a great pet store!!! The employees are SUPER kind, when I was researching for different pets, the took the time to answer all of my questions patiently. This is the best petstore that I have been to. If you are going to adopt a new pet or need to buy something, I definitely reccomend going here! :) read more

I wish that I could give many, many more stars for this review concerning Aaron at the Petsmart at Herndon and Willow. I was there with my friend needing to pick up supplies. We were both stressed, especially my friend, for we had just come from emergency vet where her dog would be spending the night. We needed to get a list of supplies ready for the pup's homecoming at six the next morning. We arrived shortly before closing and needed a crate of a certain size. Aaron came over and asked if we needed help. He was so much more than helpful...for us, at that time, under those circumstances, he was our hero. I mean that sincerely. He found the perfect cage, put it together, and even told us that he would hold it while I went to get my truck to transport it as it wouldn't fit in my friend's car. I came back at about 9:30, and Aaron was there and helped me put the cage in my truck. He also offered sincere wishes that my friend's dog would feel better soon. His ready smile, reassurances, and confidence in his products helped so much to put us at ease and relax some in the midst of anxiousness and concern for an injured pet. This is the second time that I have received such outstanding assistance in a most sincere manner at this store. The first I received from Tara, whose assistance to me was very meaningful and truly something I don't believe I will ever forget. read more

We used to take our dog to Petshotel at least 6-7 times. We have encountered 2 major problems with this place. Last year we were supposed to drop off dog and leave the following morning and were told he did not have his Bordetella vaccination updated on time. We were never warned about it ! Apparently their staff forgot to tell us about 6 months Bordetella vac. policy! We were pressed to leave our dog in Elaine's Pet Resort, which was a very nice place by the way. Our second problem with this petshotel occured on his 2.5-day stay. We got a call stating that our dog is very nervous and did not poop for 2 days. It progressed to pooping and eating his own feces, now he's got a diarrhea and he is eating his feces and vomiting it! We replied he had never had this problems before! Then they said:" To be honest with you we really did not witness him eating his own feces, but his vomit looked and smelled bad". The only time our dog would vomit if he was fed other food then his own, that is why we brought his own food for him. His normal behavior is to poop every day after 20 or 30 minutes of walk. All of these has made us suspicious that he was fed wrong food and did not have enough potty time to do his business. We cancelled our hotel reservation and drove 360 miles the same day to pick up our dog. As soon as he got out of petshotel he had a bowel movement, which was not a diarrhea, but a hard stool. The dog was looking normal , no vomiting. You would not believe it, but they gave his progress report stating he had an excellent stay and NO PROBLEMS, which is total lie. They wanted to take him to the vet and we had to cancel our vacation! Our conclusion: the dog was not adequately taken care of in the first days of his stay, he did not have enough potty time, the staff is not adequately trained on assessing of the health of the animal. We would never take him to this place again. Don't leave your dog there! read more

Before you decide to leave your beloved four-legged pet @ Petsmart Pet Hotel, TAKE A TOUR OF THE FACILITY. I had my dog there 5 times just for doggie daycare. 1st stay, staff told me his bed was wet because he got water on it. It was urine. 2nd stay, he urinated outside for a really long time. 3rd stay, he was literally dying of thirst because he lapped from the water bowl in my van for way, way too long. Fourth stay, none of the above. Fifth stay, took a tour of hotel. OMG! The kitchen had a deep sink filled with dirty metal feeding bowls stacked above the rim of deep sink. Dishwasher had out- of- order sign on it. During the tour I saw the rooms and the play area for his size. Now I understand why he urinated on his bed. They had him in a very small space; barely enough room for his bed. As for his thirst., the receptacle is approximately 8" X 8" with a depth of less than an inch. Staff has to manually refill each of those water holders for all rooms. Play area is a little larger than the cute one you can see while shopping. There are three play areas; the cute one you see out front for small dogs, the other two are for medium and large dogs; in the back where the public cannot see. I felt as if I had sent him to prison. He has not or will ever return to Petsmart Pet Hotel. TAKE A TOUR. See where you pet stays while you are away. They defecate and urinate in the same play area. A staff is always in each dog area. However, It a fight should happen, I cannot see how the staff with that many dogs will stop it. I took the tour on a Sunday morning. There were about 12 big dogs, including mine, in too small of an area for their size. The weekends are the most crowded. TAKE A TOUR!!! read more

I am so upset right now! I just got off the phone with an employee at the pet hotel, I was trying to get information and schedule my dog to stay at the pet hotel while I go out of town. I would need my dog to stay for 5 days they told me it was 27 a night and they get 2 potty breaks a day...I was like thats it? Theres no way I would keep her locked up all week like that...she then stated well we do offer a doggie day camp where the dog can go play from 8 or 9 until 5 for and extra 14 and day I was like awesome that sounds better sign me up! So then she asks well how much does you dog weigh..ok 60lbs and the breed...pitbull she then tells me oh Im sorry we exclude pitbulls from doggie daycame...uh excuse me?? I have 2 boston terriers a yorkie a doberman and her got them all at different times and they are all fine...she has never shown any agression...yeah sorry we cant....so your telling me that if I want to keep my dog there she cant go out but 2 times a day to go potty and then back in?? Well they offer individual play for ONLY 30 mins a day for extra....wow talk about discriminating! If I could have given 0 stars I would!! read more