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PetSmart

2.9 (55 reviews)
Closed 8:00 am - 6:00 pm
Updated 1 week ago

Services - PetSmart

Pet adoption

Bath and groom only

Full grooming

4 More Services

Pet haircut

Microchipping

Pet physical or wellness exam

Pet vaccinations

PetSmart Photos

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Recommended Reviews - PetSmart

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Reviews With Photos

Lorenzo R.

Rosie is absolutely incredible, she has been so helpful and patient with me as I welcome home my new kittens. Rosie informed me that the kitten I was interested in had a brother that was also in need of a home. I didn't think I would leave with two cats but I am more than elated that I did. The boys are incredible and I couldn't imagine life without them

Everyone at this PetSmart is really friendly and helpful. This is a big store with a lot of inventory. Tons of choices when it comes to cat toys, cat trees, litter, and treats. They have an entire aisle of collars, and as you can see from my photo, a really impressive doggy dental care section. I also thought it was nice they have little clean-up stations for dogs, inside and outside with poop bags and a place to dispose of them. Honestly, I wish the city had those on every block lol. They do have cat adoption kennels here, but I have yet to see any cats in them. Overall, this is a great place with friendly service and plenty to choose from. Also there's always parking available in their lot.

Michael S.

So glad we found this place! Our rescue Shadow hates baths and is terrified of having her nails done, so my wife and I have tried for years to find a place that she feels comfortable with. Catherine is so patient and good with her that she gets them done every time, and she always enjoys getting pets and treats from the rest of the groomers. The store itself is great if you're looking for something basic like food, but the small size means they don't have as big of a selection as the larger Petsmarts.

Some spots weren't even and smooth.
Ivan C.

I've been sending my Pom over for times. I usually stick with Jenna all the time. Since she's from another location which is a bit far away from my house, I decided to give another groomer a try. Now I regret my decision. When I was discussing with Lorena, I asked her to cut my pom not too short as I don't want to damage his coat since the coat is still growing. I also know that my pom is a bit energetic which can't stand for a long time. However, he had done well with Jenna. After I picked my pom up, his coat is totally short. It's almost close to his skin which is not good. I can clearly see his skin in some spots. The work also was not smooth. She might forget to cut my pom's nails. I'm wondering if it doesn't include in the Haircut package since Jenna always cut the nails. I'm so disappointed and regret that I couldn't send my pom to Jenna.

They carry the new Muse food :)
Sarah S.

This isn't a large PetSmart by any means but it is nice and clean with friendly workers. Sadly because of the small size of this store, they haven't had what I've needed in trips of the past. However, it's still a quick and easy pop in, with a decent sized parking lot so no skin off my back. This location is only about a year old so it's still all fancy and shiny and new! Woohoo.

Look at my Yoshi
Molly B.

This petsmart is small. Does not have a Banfield pet hospital inside. However, what it does have is an awesome groomer by the name of Crystal. She is great at her job and in high demand. We had to book two weeks out and still got an odd time slot. We took it, because she is wonderful with our Shih Tzu who is a rescue and still very scared all the time. I've been too at least three different Petsmart's in Chicago, but now that we found Crystal, our dog only gets groomed by her. We just go to Banfield at another location.

Natalie N.

Usually like shopping here. Thought I would try out the grooming since we live so close, went to do a nail trim/ear cleaning/teeth brush. We all arrive there and there is already confusion with a scheduling issue but... I'm thinking okay whatever, mistakes happen. Both of my dogs go in one at a time, and after it's al done they look fine, we pay and leave. We go into the car.. and notice blood all over the seat! One of my dogs nail was bleeding horribly. I mean blood everywhere and we tried to stop it in the car but it wouldn't stop. So obviously I go back inside, and Amanda (very sweet, she wasn't my groomer), seems very concerned and very fast to help, she helps out by cleaning and stopping the bleeding. We had to keep an eye on it all night, though and keep a sock on it to avoid blood on our floor. All in all, awful experience, we will definitely never return for grooming and probably not even for shopping either. Really a shame because it's so close to our apartment

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6 years ago

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11 years ago

Helpful and prompt service. Clean and organized. Not a large location but good selection of pet food, fish, and other quick needs.

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Ask the Community - PetSmart

Review Highlights - PetSmart

The employee's here are extremely kind and helpful!

Mentioned in 4 reviews

Read more highlights

CleanDog

CleanDog

(62 reviews)

Noble Square, West Town

I don't even know where to begin. We recently moved out of Chicago and guess the only thing that we…read moreare missing, John. I know we won't be able to find someone like him anywhere else and that makes me and my husband really sad. A. My dog loved going to John, he never felt stressed after John's haircut. B. Have you seen how clean his shop is? My jaw dropped when I first went there. C. His cuts are so amazing, Toby was getting complements constantly. D. Shampoo that he uses is amazing, smells so good. E. My dog is anxious, but John never had a problem working with him somehow , he usually never sits still for anyone. F. He is a professional groomer and I don't think you will find someone like him at least in Chicago area. I can go on and on. I don't think he needs my review but I just wanted to share for someone lucky who lives in the area and is able to get appointment at Clean Dog.

Not sure what superlatives I can add to what many others have written except to say all of them are…read moretrue. One of the true pleasures of living in a big city it to discover treasures in the most unexpected of places. Who would think that dog grooming would be one such place but I consider CleanDog to be a treasure in Chicago. John brings a rare combination of pride or work and some kind of genius for dog grooming that is ineffable; he just has a feel and an incredible talent for working with dogs. What brought me in the door for our Maltipoo Bailey is that I was looking for someone who would not immediately resort to shears to deal with some matting (admittedly, we had let Bailey go and she was very matted). I know that taking her to our prior groomer would result in her coming home shivering and looking like a short-haired chihuahua. Reading the reviews here led us to CleanDog. In short, John did not disappoint. He is so kind and helpful and went the extra mile (and then another extra mile and then another after that). As others have experienced, we could not believe how wonderful she looked. In fact, it was the best she has ever looked, hands down. John patiently brushed her out, gave her a much needed bath, and then working his own unique magic, brought out the scissors and turned her into a show dog. I can't imagine taking her for grooming anywhere else in Chicago.

PetSmart - groomer - Updated May 2026

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