This review is specifically for my online experience. I am in a rather remote area of Montana with the closest PetSmart being 2 hours away, and I need my precious cat's food. I order online from various companies ALL THE TIME and without issue. PetSmart is obviously reaching my credit card, yet they keep cancelling my order WITHOUT ANY EXPLANATION. I have tried 3 separate times. read more

PetSmart - Pet Training Near Me - Bozeman, Montana

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I shop at PetSmart for my animals more than anywhere else. The selection is satisfactory, the staff is friendly, and it's a bonus that Banfield pet hospital is located inside. I like I can get the prescriptions for my pets and their care all in the same place. I haven't used their training facility, but I do recommend the rest of the store. You won't be disappointed. read more

I've been researching buying a beta for months and just got mine today after cycling my tank for several weeks! Melissa was so insanely helpful and I trusted anything she suggested I do while cycling it. I have gone here every week and she tested my water for free, remembered me, and helped me make it safe for my fish! She is clearly so knowledgeable and helped so much in troubleshooting my unbalanced tank. Additionally the petsmart betas, in comparison to the petco betas were far, far better cared for and healthier. I wish I had gone here first. She also gave me much better information than petco. Additionally Hazel was amazing as well, and was sweet enough to help me look for the exact fish I wanted and brought out some from the back! She helped me get my shrimp and snails and food and gave great advice on them. I never felt uncomfortable while asking insane ammounts of questions, they were so kind to me. Overall a phenomenal experience as a first time pet owner. I cannot say enough good things about them. read more

PetSmart - New bebe - Pet Training Near Me - Bozeman, Montana

Petsmart grooming exceeds my expectations. They dedicated a specific groomer for my husky, Max. Shedya (name spelling is not right but wanted to try so she would know it is her!). She is a husky owner and understands the breed. She was so patient with Max and he looked absolutely majestic when she was done. It has always been a challenge finding someone and so it makes me so happy! Thank you!!! read more

When I requested the opportunity to look in the back room where dogs are kept for hours while they groom other dogs I was denied. Why?? Is it in such a horrible state or conditions that would not be acceptable to dog owners? I never returned nor will I ever. read more

Was in here browsing and walked by the grooming section, the lady grooming the dog was being hateful to the dog and the dog was yelping and crying the remainder of me being in the store. I even looked in the windows to let the groomer know I was watching/hearing what was going on and was jerking the dog towards her and had a hateful look on her face. Would absolutely NEVER take my dog here to be groomed. Horrible! read more

Looking for a renal prescription diet cat food. PetSmart shelfs are pretty empty, when I asked an employee to look in the back, they said they couldn't because they're trying to stock the shelves. It's the only retail place in town. My cat is out of food. I'm very disappointed with their customer service. read more

It was a really nice PetSmart it was in a big shopping plaza with lots of parking the store was really clean and well stocked. The staff was really helpful and knowledgeable plus they had a section for dog training. It's really nice they have a pet hospital and dog grooming. read more

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Sarah is fantastic! She takes pride in her work & our dog look like he was ready for a dog show! Our dog is old but has really long hair. He look stunning. Thank you Sarah! Hope to see you next summer when we come back. read more

PetSmart - Thank you Sara, Love Licks!! - Pet Training Near Me - Bozeman, Montana

I have gone to PetSmart many times over the the years, each time I go in I always find the staff helpful with any help I need from dog questions to fish questions. I've purchased fish there and had them healthy and happy. I do find they never seem to have feeder fish in stock and I was disappointed I couldn't order any to come in for me with their order, however that could be poor planning with the influx of aquarium people moving to the area. When it comes to me looking for reasonably priced products locally I do always end up here read more

A nice pet store with a plethora of pet products. I have found that they are pricey compared to other pet products stores.

I have been to PetSmart many times. I would go there when I was younger to get my first fish, hamster, and even more fish after that, and the experience is always great. I went in last night, 09/05/21, to buy another goldfish to go with a huge tank that I have in my living room. I've bought many goldfish, food, and tank accessories before. I asked the employee to help me so I could purchase a goldfish. She told me that they don't sell fish after 8:45 which I would've completely understood if it would've been 8:45, but it was 8:30 and she had just helped another person right before me. I asked politely why i couldn't get a goldfish and all she said was, "we arent selling fish anymore and according to you accessories you don't have a tank to fit a goldfish, sorry". I wouldn't be so mad if she would've said it in a kind way, but she was extremely rude about it. Again i have owned many many fish before and most definitely have a tank to fit the one goldfish I wanted. I will NEVER be going to this PetSmart again, this employee ruined my experience there. read more

2018: We recently moved to Bozeman where we are fortunate to have many choices of Pet stores. We chose PETSMART on Maxx Drive near Target & Costco. From getting our Yellow Lab groomed to buying her supplies for our new place; we got everything we needed there~all with wonderful service from courteous, happy employees This week; however, Petsmart Asst Manager "GREG" went "Over-And-Beyond" by delivering Dogfood in a SNOWSTORM, to my disabled & car-less husband & our dog who was out of Dogfood while I was out of town. One call to Greg and he offered to.do this big favor. *GREG* you are Super AWESOME (!)...and so is your Petsmart store. THANK YOU!!! read more

As a former pet retail store owner, I was very determined to work with a small business locally to groom my dog who badly needed some TLC. I contacted 4 different groomers and got the same song and dance, "we're really busy, maybe in a couple weeks" or "we don't do 60lb dogs" or "I am not taking anymore clients". Well... screw you small biz and stop bitching when you think the big box stores are taking business from you. Because I called Petsmart and they were wonderful. They booked me immediately and they were very pleasant in addition to being flexible when I had an emergency and they did a great job when my dog was finished. I'm not a huge fan of the gear and food there, but that aside, the grooming department is great and I'd recommend them. read more

We have had our Shetland Sheepdog bathed at most places around Bozeman and the one that was the best was this one. The staff was highly trained and did the best job. read more

The groomers here are amazing. I trust them,with my animals life. They have never messed up during the bath or haircut. My dog loves them. The staff on the main floor are very knowledgeable. Carla helps me with my fish needs often and I am very grateful for her. Thank you jess, Rosanna, Rachel and Hailey for always fitting me Into your busy grooming schedules. read more

Slow, slow, slow, as molasses. Please check people out and not go into life history about their pets and family!!! Check them out take their money and move on to the next paying customer who wants to leave the store to get on with their life. That's how you make a store operate w/o being the next Sears or Kmart!!!!!¡!¡!!!!!!!! read more

Jamal did an incredible job with my two pups! They look amazing. They aren't the easiest dogs to work with and he did a wonderful job, if you take your dogs here ask for Jamal read more

Never - I mean Never use Banfied. I have 3 Newfoundlands. One female 6 and 2 pups. Banfield told me to have my oldest female spayed. Bad idea. Now all she does is lay around, gain weight and eat. I also had 3 of their Vet programs. When I took my Newf in to get spayed they quoted $250.00. When I picked her up it was over double that. The reason older, and in heat. They should have known this. I said cancel my plans. But then i found out you have to call some 800 number. Well I've finally got the insurance cancelled after 6 months of no use and about $500.00 later. Save yourself some grief and use a local vet who has to live in the community and actually cares about your dog. read more

My husband set up an appointment to have our dog groomed. I told him to take the pupper here as I explained they will do a good job. It has been one of the few places I take my dog when in Bozeman. He set up an 8 am appointment. He arrived early to find the door locked and unable to get in. He drove around to the back door thinking he was at the wrong door. My husband thought He must have screwed up so He came back at 9 a.m. thinking he got the time wrong. One minute after 9 the door was still locked. No one explained to him that he needed to ring a bell before store hours to access the grooming. Your store policy should be to explain this to before store hours grooming. He was turned away as he was late. No one took responsibility for this. It was all put on him. He went back out front to look for the bell or buzzer he was to press. It is far below his eye sight and he was not expecting it. I know all this as it also happen to me once. I saw some one inside and banged on the door. The bell was not explained to me either. I was out of town or I could have headed off the problem . YOU SHOULD MAKE IT A POLICY TO EXPLAIN THE BUZZER OR BELL. read more

I take my dogs here, the staff is friendly and knowledgeable. We see Dan, he has helped us in many ways with our dogs and I feel as though I could trust hi with their lives. read more

I've had such a pleasant experience with multiple employees regarding my fish. Karla is very knowledgeable and Ashley was very nice and helpful as well. Even when very busy my phone calls have always been returned promptly. read more

I have never had a problem with this store. The employees have always been very helpful. I used to think it was a great place. However, I recently went there to buy guinea pig with my boyfriend. When we picked the one that we wanted an employe handed us the little guy. When we got home we noticed that our new pet had a bunch of bald patches covering his whole body. Not knowing what they were, we assumed that they were scabs form other guinea pigs. Two and a half weeks later red rings started appearing all over my body and my new pets "scabs" had not gone away. So I went back to petsmart to ask about my guinea pigs bald patches. The same guy who handed him to me quickly answered that it was ringworms covering him. So now I am covored in ringworms because this store does not check their animals before they sell them to the public. Unfortunatly, this is the only pet store in town. If I could could give half a star, I would. read more

Always has the products I need for my pets. Whether you have a dog to fish. They have it all. Very reasonable prices and love that they carry prescription dog food at much better prices then the vets. There's is always something we pick up for our dog. She loves all get toys and treats. Very helpful customer service as well. read more