We had a terrible experience with Pet Sense. The first time I went in to get my two German Shepherds groomed, they told me they had no openings for three weeks. So, I made an appointment. The day of the appointment, my husband and I showed up with our dogs. My dog put the brakes on, slipped out of her collar, and proceeded to do laps around the store. The gentleman stocking inventory watched her run by him, and me after her, without so much as a "hello" or "do you want some help chasing your neurotic dog around my store?" In the meantime, the girl at the grooming section told my husband they couldn't be groomed without their rabies certs in hand. Apparently, the metal tags engraved with their shots is not enough. If that's the policy, I got it, but have the courtesy to tell people that before they show up. And for Pete's sake, it's a pet store. At least try to pretend you might want to help your customers catch their gleefully free dog galloping around your store. Never going back. read more