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    Ohana Pets Spa

    5.0 (2 reviews)
    Open • 12:30 pm - 9:00 PM

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    3 years ago

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    7 years ago

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    Cookie Mobile Grooming

    Cookie Mobile Grooming

    (9 reviews)

    Absolutely amazing experience! This was my first time using a mobile grooming service, and I…read morecouldn't be happier with the results. My babies look AMAZING! The service was professional, convenient, and most importantly, my dogs were treated with such care. I loved being able to have them groomed right at home without the stress of taking them to a grooming salon. I'm so glad I decided to give them a try. They definitely have a new customer, and I will absolutely be booking again! If you're looking for a mobile groomer who does a wonderful job and truly cares for your fur babies, I highly recommend them!

    We had a very disappointing experience with this groomer after previously having two great…read moreappointments. I don't recommend this groomer and would be very cautious trusting them with your dog's grooming. Before the appointment, I was asked if I wanted a summer cut for my Golden Retriever and I declined. I explained that I wanted a standard Golden trim like her previous grooms, with very little taken off overall and extra trimming around her sanitary area and behind. Instead, she was clipped all over, leaving less than one inch of hair around her entire body. On top of that, several areas were uneven and choppy. This was in no way what I asked for. My dog is healthy, well-maintained, and not matted, so there was no reason for her coat to be taken this short, especially after I specifically declined a shorter cut. I reached out to them and provided photos from her previous two grooms with this company, including one from the same groomer, showing a very clear difference in length. Initially, I was told the groomer confirmed he completed the same style as her previous groom, which is exactly what I requested. However, after I sent comparison photos showing this groom was clearly much shorter, I was then told the groomer used the documented clipper length from her previous visits. I'm not sure how that could be reflected in her notes when her previous grooms were visibly much longer, and I've never requested that she be clipped all over. Regardless of what was documented, the instructions I provided at the appointment should have been followed. The customer service afterward was just as disappointing. The responses felt like I was talking to a chatbot instead of a business genuinely trying to understand and resolve the issue, which is also reflected in their responses to other reviews. The focus was on defending the groom rather than acknowledging that the service provided did not match what was requested. After paying $180 for the groom plus a $36 tip, the only resolution offered was a $25 credit toward a future appointment. I also noticed another recent review mentioning that grooming instructions were not followed and that the final cut did not match what was requested. After my own experience, I understand the frustration. For anyone looking for a mobile groomer, I highly recommend Woofie's of NW Raleigh instead. They charged $135 for the same service, followed my instructions perfectly on the first visit, and provided a detailed pet journal with photos and notes from the appointment. I would recommend them over this groomer based on both the quality of the service and the much better customer experience.

    Ohana Pets Spa - groomer - Updated October 2026

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