My mother and I walked into the Petsense store 212 on June 9 around 5:00pm. Haley was at the front desk. When we came in we weren't greeted off the bat. I took the initiative to say, "Hi! How are you?". My greeting was ignored. I repeated, Hi! How are you?". It was met with a straight, closed mouth with a blank expression. She then asked me, "Is there anything I can help you with?" I replied, "Yes I would like to speak with a manager." She tells me, "I'm the only one here." At this point my mother does her shopping, I get the associates name and then I ask, "Are you the manager?" She says no. So there's only one associate working and nobody on the floor on a Saturday evening? Okay. It doesn't make sense to me from a retail standpoint but I allow the answer. Another guest enters the store and was greeted with, "Is there anything I can help you find?" I was insulted. How come we weren't greeted with the same customer service? Once my mother has finalized her shopping we met Haley at the register. She begins scanning. I pause and say, "Yes, thank you. She found everything she needed. Just in case you were wondering." She says nothing more than, "Okay." She proceeds to scan. I tell her, "I hope you enjoy your job." She didn't seem like she did at all. She replies,"I really don't give two shits about how you feel about not being greeted at the door. I don't care." Wow! How infuriating! I am completely livid. We finish paying for our things and head to the truck. We explain the situation to my father and my husband. Hearing how we were treated my father asked if I had gotten her name, store number, managers name and corporate number. I told him I did not get the last two. He then proceeded to go inside to get it. From what I was told she ignored him until I went inside which was 3-5 minutes. She takes the same amount of time in a side room gathering information. She gave me a post it stating the store manager and your email. Nothing more. My dad then goes to question the incident earlier where she made the comment, "I don't give two..." She told him she said,"It was only after she was rude to me." I said, "Wait a minute. Who was being rude to who? I walked into the store and you didn't greet me." She replied, "I smiled". She admits she doesn't care in a video I recorded in the second interaction. She is in the business of customer service and she doesn't care? That's a true shame. read more