Terrible service. Very unprofessional. Thought this was a friendly environment but I was wrong.

Got my cat groomed and nails cut here for the first time on Mother's Day . Mikayla was super nice and did an amazing job. Will be back!

Ever since they changed nail trims to walk-ins, it has made it much easier for me to get it done without having to call and make an appointment. The nail trims are quick and efficient here which is why I continue to come here. The people are great too! read more

The service is friendly to both humans and pets! They have so many nutritional treats and food. I just love it & my Pomeranians just love going there.!They also have grooming and nail trims. What more do you need to come visit Pets Etc... read more

Brought my bunny in for his nail trim they love him. He was so calm. The ladies took very good care of winston read more

Pets Etc - Winston is 6 years old and is a dwarf - Pet Stores Near Me - Plainfield, Illinois

Recently purchased several food items for my picky Cocker Spaniel he kept smelling his food grocery bag when I finally gave him the crunchy beef topper he absolutely love it!!!! There are so many clean good foods this store carries! I love that they allow you to try them out and return if needed. This is a great business that truly cares about the health and wellbeing of your pet!!! Highly Recommended! read more

This place only caters to dogs. They don't service cats here, I've taken my cat and dog here plenty of times for a nail trim over the years and now they try to say they've never done cats. I was told by a young girl that one person does cats nails on weekends and then later today by a younger boy that they don't service cats at all...my cats been going here for years and he isn't aggressive and now all of a sudden they don't service cats because someone was attacked. read more

My dog is always scared to get groomed, while she shakes when we arrive, the staff are very welcoming and hold her as their own.

Tanya did a fantastic job grooming my 4 mo labradoodle. I could not have been happier. It was our puppy's first cut and being a puppy, I am sure the job wasn't an easy one yet head to toe, I mean tail, our dog couldn't have looked better. The store staff was equally as great (and kind and friendly) to me and our dog during drop off and pick up as well. Thanks Tanya and Pets Etc.... We will be back and I most certainly will refer others to you. read more

Friendly staff that are willing to answer any questions. Love the way they groom my dog every time. Always an available date and time for grooming. read more

Pets Etc - Long-haired Chihuahua... - Pet Stores Near Me - Plainfield, Illinois

BEWARE!! PLEASE READ MY FULL STORY! I Took my dog here over a year ago and got a horrible haircut (picture below) my dog is now almost three and has been going to his regular groomer without any issues. Today I thought I'd give this place a second chance because his groomer can't get him in until next week, and boy I'm sorry I did. After my dog was there for about a half hour they called me and said my dog (6 lbs Shih Tzu) was completely uncontrollable and it was unsafe for the groomer to continue. I was totally confused as he has been groomed his whole life without any issues. They suggested my dog be fully sedated to be groomed. (He's never needed any kind of sedatives for grooming nor shots) I immediately picked up my dog and while I went to the back 4-5 lady's were standing around my dog recording him as they proceeded to touch him with the clippers in various spots as if to show my dog was being aggressive. (The video shows my dog turning his head in the direction of the clippers still fully muzzled)and they said that was enough to stop the grooming process. I asked them if maybe one of the lady's standing there doing nothing could possibly help if they felt my dog was unruly and she said "nope only one groomer per dog" this place is horrible and the groomers are definitely under qualified. Please save your dog the trauma and go somewhere else. read more

Pets Etc - Pet Stores Near Me - Plainfield, Illinois

Best dog and cat supply store around! Great food, treats and toys for all of my fur babies. Great prices, friendly staff & grooming is fantastic! read more

I bring my dog Baxter in for a nail trim about every month. Great prices and friendly staff and Baxter always gets a treat when we leave.

Great place! Staff is always helpful and friendly. Went in yesterday for special cat food that is kinda pricey and they price-matched Chewy.com. I'm so glad because I would much rather spend my money there than order online from Chewy. Thank you Pets Etc at 2304 Rt 59 in Plainfield!!! read more

I found Pets Etc via social media and love supporting local businesses so when I saw that they offer $5 nail trims on Wednesdays, I knew I had to take the little guy in to see if they could be our new place to keep his nails in tip top shape :) Upon entry, we were greeted and everyone we encountered was friendly. The shop has plenty of items from food to supplies for your little or big loves. There was a man sweeping the floor which was nice as you can tell they take pride in keeping the place tidy- no per hair flying around. The grooming room is in the back and there were several ladies tending to the various fur babies. My little guy did well and they gave him a treat bag- nice touch! Support a local business- check them out read more

Pets Etc - Pet Stores Near Me - Plainfield, Illinois

This place is awesome! It's clean and filled with a really good variety of food, treats and even clothing. I had my dog groomed and am very pleased with the experience. They even put a punk rock style tie on her. Great service! read more

Pets Etc - Pet Stores Near Me - Plainfield, Illinois

This is the best pet store in the Joliet/Plainfield area. The owner and staff are friendly and very helpful in providing whatever you need for your pet. If you want something for your pet, plus great customer service.... Pets Etc is the place to go. read more

Great staff! Reasonable prices and we've really appreciated the local delivery service during the pandemic. My husband and daughter used to go regularly for the cat food we get, and visit the fishes. The staff has been great at remembering her and have sent lollipops and stickers with the deliveries. She gets so excited every time. Love to support this local shop. Highly recommend them! read more

This is one of those reviews where I love this place so much that I want to keep it to myself; but BECAUSE I love this place, I will sing it's praises! We have brought both of our pups (Malti-Poo and Beag-ador) to be groomed and trimmed at Pets Etc and we have never been disappointed. The staff is incredibly friendly and helpful when it comes to your fur baby's needs. Their fun treats and bakery are great for gifts! The employees here go above and beyond and I could not be more grateful. We will FOREVER bring our fur babies here! read more

Love this pet store! My chocolate lab, Drake, loves their collagen rolls and got his first grooming today. Laura did an outstanding job! The owner is always so sweet and greets you always with energy and a smile. Always a warm fuzzy feeling when you go in! If they don't have what you need they will get it! Highly recommend this pet store! read more

Groomers weren't very nice. Brought my lab puppy to this location twice. Both times I got the impression that my dog wasn't welcome back because he was to hyper. It's a lab puppy I don't know what they expected. Was told to give him CBD next time I bring him. Found a new groomer who treats my pup like a king and is super excited every time he comes. read more

My new FAVORITE pet groomer for my Sophie, soooo thankful to have found them on Yelp!! They were EXCELLENT with my sweet baby and I'll be returning bimonthly to get her nails done Bravo read more

This place is AMAZING! My husband and I love supporting a local business and Pets Etc. is the only place we trust for our dogs. They are so educated and nice here! I have a Pitbull puppy who is crazy and one of the employees suggested we try CBD oil and it's been a life saver! I've never had a bad experience here between buying treats, food, or grooming- this place is truly the one-stop shop for you dogs! read more

We brought our dog in for a nail trim with Dawn today and she did an excellent job! Not only is my dog not used to going to a groomer but she's never had her nails dremeled and even though she got a bit squirmy, Dawn stayed patient and got all her nails filed down! We walked around the store a bit and they have a great selection of food and treats of all types (we were looking at dog items mostly). The store is well kept and the staff is friendly and very helpful. I'm so glad that we found Pets, etc. & we will be back again soon to support this small local business :0) read more

We love shopping at Pets Etc!!! The staff is very helpful, friendly, and knowledgeable!!! We love that we can bring our dogs in when we shop!!! The selection of food is the highest quality!! The "Doberman Gang" highly recommends Pets Etc!!! read more

Pets Etc - The Doberman Gang!!! - Pet Stores Near Me - Plainfield, Illinois

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Had a great experience here this weekend. I've been feeding Herself the Fromm low-grain and grain-free food for over a year. I love the food (and the company!), but without a car, it's a bit difficult to track down on the regular. Normally, I hit up a shop in Chicago, but this weekend I was out visiting the parents and figured, what the hey! I have a car! Went on Fromm's website and saw that this was next to another store I needed to hit, so trotted out. First off, the store is very clean and seems well laid out. I didn't get to investigate it too much because as soon as I asked my question, the employee (owner?) walked me right to it. Turns out, they were having a promotion! Plus, he gave me a slip for the Fromm frequent buyer program too! Overall a great interaction. I highly recommended them to my parents (who are very much into supporting locally owned businesses), and anticipate them using these guys for a long while. Thanks, Pets, Etc.! read more

What an awesome place. I brought my dog in for grooming, and they did a fantastic job. I could not be more pleased. The staff is extremely friendly as well from the front cashier person to the groomers and everyone I saw. I have been searching for a good groomer I can trust with my dog for a while now, and now I have found them. read more

Best groomers in the area. Ive tried 5 and like the best. Good selection of dog food/treats. Friendly

Brand new little pet shop. Privately owned. Very nice so far :) read more

Pets Etc - Puppy Adoption Event!!! - Pet Stores Near Me - Plainfield, Illinois

This store is clean, the staff is extremely friendly and knowledgeable. I have been purchasing dog food from this location since it opened. They have a huge selection of anything you could need for your pet. I HIGHLY recommend this store!! read more

Best Pet Store Around. I was sad when the Naperville Location closed because I cant make it to Plainfield as often. But we still come to Dawn for grooming, no matter the drive. HANDS DOWN better than any cut my dog has gotten from a Petsmart. Dawn is awesome. If Pets etc were to open a new location in the Lisle/Naperville area it would definitely make it easier for me to be a consistent customer. What I do know is that you will get good service here, you will not be taken advantage of, and your dog will be healthier and looking better than ever. They are also one of the few places that carry Orijen brand dog food, which is the best kibble on the market, bar none. read more

Well, they lost me as a customer. I used to buy my dog's food here, but will no longer. In short, I earned a free bag of food which ended up being given to my ex. I requested multiple times on multiple occasions to note my account that the free bag should not go to him (he uses my information when he goes there). I was assured that my account was noted accordingly. It wasn't. What upset me most about this is the apathetic response from management at Carol Stream. He offered no resolution for this mistake. And he didn't seem too concerned when I said he lost a customer. Now I buy my food at All Things Woof in Roselle, and so far they are fantastic!! read more

I used to REALLY like this place. However, if you have a hypersensitive dog DO NOT come here. I brought my 15 year old pekinese/poodle mix in here along with her brother who is an 11 year old cocker spaniel/poodle mix. I've been taking my dogs here for about 3 years now. Yesterday, I get a call about 20 minutes after dropping my dogs off. I get told "your dog just had 2 seizures while she was here and the groomer isn't comfortable continuing. It looks like this happened back in 2020 as well?" WHAT? I was NEVER told my dog had a "seizure." NEVER. I called my family in a panic, absolutely livid asking them why they never told me my dog had a seizure! BOTH family members I had called were just as surprised as I was. The told me "I can't believe they never told anyone!" So no, y'all never told any one anything. When I told this to the groomer she decided to tell me "a manager had informed you." Excuse you? I then tell her "I was absolutely never told." She then says "well and I wasn't here at that time." If you weren't there, then WHY say something as if you were? I was never, EVER informed. And now I'm being told she had two more?? Underneath the same people? My dog has NEVER had a seizure around me. Never ONCE. I would've taken her to the vet and figured that out a lot sooner. It's not something we would take lightly at all so the fact this "groomer" was trying to cover herself so she isn't liable is absolutely sickening. She had an attitude after stressing my dog out? They then decided to charge me for my other dogs bath. So let me get this straight, you guys call me with an attitude telling me to come get my dog after she just had two "seizures" ? I shouldn't have even paid for my second one. I kept asking the groomer what exactly happened and she kept trying to cover her own self. She told me "so I sprayed water on her face" Stop yourself right there. You sprayed water onto her face. Let me spray water directly on to your face when you are old. My dogs are my everything and I sometimes put their health even before my own. So hearing a woman call me and tell me "oh yeah she had two seizures" was my worst nightmare. The fact that both GROOMERS thought they could just diagnose my dog (in a as a matter of factly tone at that!) and expect me to just accept that, especially after never seeing my dog have a single seizure! After going back and forth with this groomer she finally grabbed another groomer and said "her dog is the same age and has seizures. She knows a lot!." The only woman who was helpful was a woman with long grey hair with round glasses. She knew what she was actually talking about unlike the other two. The other knowledgeable groomer came out. She didn't want to diagnose my dog! She came out and told me "I do not believe it was an epileptic seizure. I don't believe she has any neurological issues. Sometimes in older dogs who already have terrible anxiety will have stress seizures and they aren't the same as epileptic at all. I genuinely believe it was stress." Which is exactly what my boyfriend and I were thinking on our drive there! That statement SET THE OTHER GROOMERS OFF! They looked terrified from the second my boyfriend and I walked in there. They were speaking as though they WANTED my dog to had seized. The groomer in her right mind decided to challenge them and go "but from what you said happened it doesn't sound epileptic." These groomers didn't want to be liable. I even asked them "do I need to take her to the vet?" The groomer who would be liable goes "well I mean.... Ah. I would just watch her." Oh? If it was as terrible as you were JUST describing to me, wouldn't you urge me to take her to the vet? My other dog who LOVES people even seemed terribly stressed out. Didn't want to leave my side the second we got home. After this experience I will be grooming my dogs from home from now on. I thought this was a place that I could trust. My advice? Tell people the truth. Tell them what happened to their pet under your care and don't wait TWO YEARS to tell them what was "in your notes." And the second we got home she was playing like normal, walking normal, ate all of her food, wagging her tail, and WAS NOT acting like she had a seizure. To the only woman who was helpful, thank you. However, I will not be back here or to any groomer. This whole experience has created a tremendous anxiety inside of me. The way they were talking to me on top of NEVER ONCE telling me my dog had a "seizure" back in 2020. Again, to the knowledgeable woman thank you. To the other groomers, really tell the truth. Don't put a label on something and cause an anxiety in pet owners like that. My dog is just fine now. She's happy to be home and is acting as normal as ever. Pet owners of hypersensitive dogs, beware. read more

Had a fantastic experience today that began with a phone call to make a grooming appointment. They were able to accommodate me very quickly and everyone was so nice and welcoming when I arrived. Margie did a wonderful job on my Coton de Tulear and the price was way less than I expected for such exceptional service! They even put a high quality adjustable flower collar on Molly instead of an annoying head bow that she paws off immediately and she smelled amazing! Certainly made me a happy customer and I will recommend Pets Etc for sure!! Thanks to all of the folks there that took such good care of my precious baby!! read more

Had our Wheaten Terrier groomed. She looks beautiful! We couldn't be more pleased. Thanks so much Anne!

can't say enough good things about this place! my precious cavalier loves dawn! they have everything you need and just have the coziest feeling in there! read more

Although they've been here for 3 years (I asked), I never paid much attention to this store because I didn't have a pet. We recently got a puppy so when I went to pick up some dinner at the restaurant next door, I popped in. The cashier was a young girl who was friendly and knowledgeable. They have a LOT of stuff in there, and a lot of it is different than your average pet chain store. I got a huge chew stick for $3 and she broke it up into about 6 pieces for me to give my pup and he loved it! I went back yesterday because they offer $5 nail trims on Wednesdays. The employees in the back took great care of my Marty and I picked him up a cute toy on the way out. I will definitely be back soon! read more

I have been taking Bentley there for a couple of years and they have always done a great job. Had a "hiccup" once and their reaction was so over the top accommodating I will never go anywhere else. read more

LOVE this place!!! Everyone is so nice! My dog hates to be groomed, he's a Morkie and has a lot of hair, but he doesn't mind being groomed by Margie or Dawn. My dog is also picky with food. Pets etc is able to track which food I e purchased in the past and I'm able to return the food that my dog doesn't like. read more

Pets Etc has it all- quality grooming services, friendly staff members who truly get to know you and your pets, and a wide variety of food, treats, and toys! My dogs Sydney and Teddy love to visit the store, too! read more