They won't give out an estimate until you pay $$$ for an initial exam. Very short and abrupt…read morereceptionist. Disappointing.

Prices are way too high! They milk as much as they can when…read morethey can from you. The "exam" they charge you $55 last maybe 10 seconds. Each shot for an animal needing shots Especially for the 2nd or 3rd part of the series of shots they need, they push a unnecessary $55 exam fee on top of the shot price and safe disposal fee! As residents who are very wealthy and care very much about our pets health we've went back to our vet who doesn't push for any of that and just gets our animals what they need with every couple months check ups! Not every 2-3 weeks! Shots here can cost after all that was said $70-$120 ball park! By the time they get done with the shots needed you could be looking at in the long run $400-$600+ by the time they get done with you! Staff was friendly and it was a very clean establishment

My dog Lucy was terminal with a throat tumor at 14 yrs old. The Vets at Ingalls were able to give…read moreus 6 more months with her :) Then when it was time, they were caring, patient, and compassionate. I felt very taken care of throughout a very difficult time.

Very caring and affordable vet! My dog is very high anxiety and they helped me come up with a…read moresolution! They also helped me find the cheapest way to get her flea, tick, and heart-worm treatment! I don't have one bad thing to say about them honestly!

Everyone was very friendly and welcoming. We were brought right back to a room, the vet tech came…read morein very quickly to go over everything for the appointment to ensure we didn't miss anything when the Dr came in. Dr Hoffmeyer was fantastic and her staff had everything ready so there was no waiting for tests to be run or vaccines to be drawn up. The facility was very clean too! It was a very great experience!

They take my concerns seriously and are willing to go through diagnosis and treatment options and…read morethe thoughts behind them so I can understand what is happening and why. The customer service is always good as well.

By far the best Vet Clinic around. I work for an Animal Shelter and we use Lapel Animal Clinic and…read morethe staff is just so welcoming and patient. the Dr is by far the nicest and most understanding vet I have ever seen. He will sit with you and listen to what you are concerned about and is not in a rush to get you out the door. If you want a Vet that actually takes you seriously and listens to you, THIS IS THE PLACE TO GO. It is cheaper than most Vet Clinics, and they actually care about your animals! I will always give this place a 5/5 rating!!!!

My bunnies were so well cared for and did extremely well with their surgery. My girl bunny was a…read moredifficult case but recovered quickly. My dog had a checkup and everything went well. Good service Great Vet

I've been coming here for quite a while now and I've had mixed experiences over the years…read more However, in the last couple of years, overall I'd say my visits have gone well. The employees (vets and techs) are much friendlier than they have been in year's past and wait times are shorter. I like that pricing is transparent and they tell you up front before moving forward with services. Rooms are usually clean and visits are quick and efficient.

I had been with this Vet for 10 years. With two of my dogs. They want you to feel they are doing…read moresomething. But William had hip issues. they wanted to do injections. They over injected him 4 times and then 3 times in the wrong knee. They weren't going off anything. He could barely walk was in so much pain. He was dying & they wouldn't do anything. Hope a District Manager talked with the 4 woman who run the call center. There job is to just lie to you & get you to go to another location. Hope called left a very rude voicemail about "I'm never Happy" so just best to "Part Ways" That is a INSANE response. when they admitted to doing it. Then tried to lie about it. Had to get him to another vet who took great care to get him back on track. & tons of real fish. They blocked Me they blocked my partner & then blocked my mother. she couldn't even get her meds for her dog. but her dog started to get better. the food he was prescribed was making him very sick! This company ONLY WANTS MONEY! They DONT care about your animal. They just dont want to be sued! So they block you! Then they tried to send me a whole new piece of paper! that they were suppose to be following. weirdly all in the exact same pen & hand writing! No good try I got the original one first! Do your research a lot of rich older ppl go here & don't have the knowledge and they are taken advantage of. it's truly horrible. I stayed here because my mom doesn't like change. They blocked her for No reason. & me for no reason. They are doing this to people left & right right now. Because ppl are catching on. we aren't as stupid anymore. educate yourself find a vet that you see every time. & will listen to what you want for your dog. They want to trap you here. And they have done so much more but I let it happen because I don't want confrontation! But after that people and the Better business bureau needed to know. But they already know! Hope wouldn't even have a discussion. I recorded all there stuff so they could hear how those woman in the call center treat people!

If you care even a little about your pet don't even bother going here or even getting medications…read morethrough here. You are better off just taking your pet to the emergency clinic. I'm sure not all staff but a lot don't care and are nasty to you when any issues arise.

The vets, vet assistants, and vet techs are always super nice! You can tell how much they care…read moreabout the animals they see and their humans! Thank you so much! We wouldn't want anyone else to take care of our huskies! South Anderson and Country Critters are the best clinics in our area! Thanks for being you!!

Dr. Blasdel is a life saver!! Our 10 year old red bone coonhound, Zoey, had a cyst on her back that…read morehad ruptured and gotten infected (when this happened we actually had an ear appointment with a dermatologist, and they confirmed it was infected and recommended we go to our normal vet to get it removed). We were extremely worried to put her under since our girl is 10, and we didn't want to take her to our normal vet since we had trouble with them fixing Zoey's ear infection last summer. We went to Dr. Blasdel and felt very secure having her treat Zoey! The week of Zoey being on antibiotics leading up to her appointment made her cyst look much better. Dr. Blasdel was very understanding and explained that we could bring her in to prep for surgery, but that they would make sure it still needed to be removed, and that if it looked good they would not proceed with surgery. She confirmed the cyst needed removed, and we also asked her to remove a growth from Zoey's eye as well since she will already be under. Dr. Blasdel looked over Zoey's other lumps to make sure nothing else was concerning. She was very understanding about helping us be cost effective. Zoey is home and doing great now. We are so glad we saw Dr. Blasdel, as she really gave us peace of mind that Zoey will be safe (also during this short time period we had our first baby born, and Zoey had surgery when our baby was just a week old, so minimizing the stress was wonderful). Thank you!

I would never recommend this vet to anyone. Dr. Smiley gave poor info every year for 5 years when…read moreI asked about cleaning my 2 dogs teeth and when I came in this year he said we better clean these dogs teeth and we may need to extract a couple as well. When I brought up that I ask every year and he said they were good. Dr. Smiley then became defensive and took no accountability at all, said it wouldn't had mattered if we cleaned them or not prior. They don't care about your pets well being. My appointment was on 6/30 and I just received my dogs test results in the mail on 7/17. Not only that they didn't pay enough for postage so I had to pay to find out he was dropping me through paperwork that took over 2 weeks to get to me. I called in twice asking for their results, and nothing was said to me while being totally fake over the phone. Disappointing and handled in the least professional way imaginable. If you love your pets, PLEASE take them somewhere else. They don't even deserve 1 star.

Been dealing with my dogs injured ear that has been nonstop bleeding. Came into here after visiting…read morea vet back home who did nothing for us but not here at Brookschool! We were recommended by a friend to stop in here. In an hour she was able to be seen by the vet. Thankfully the vet knew exactly how to handle this and sealed the wound and sent us home with antibiotic ointment. I was panicking with the nonstop bleeding but after our visit my nerves are calm and I'm confident in my dogs healing process now. Thank you!

Very dependable and great place to take our dog! Friendly…read moreand clean. We saw Dr. Todd Cloud and we were very pleased with his care for our dog!

Very loving dog people. Great price. We were in Maui. Never one call or problem. Our dogs roomed…read moretogether and we're comfortable.

I live in Kokomo, there are many Dog Boarding facilities closer within the 45 miles I drive each…read moreway to leave my Dobermans . Have been boarding here since they first opened, the facility is clean, well laid out,well organized, & most importantly extremely safe. The staff & especially Kate are just the best, they're very accommodating in helping with my 2 Dobs at registration . Dogs are always bathed before pick up & all their bedding & supplies are clean ready to go.If there is a problem, they will contact you as to the issue & how you want them to handle. I can breathe easy , knowing that my Dobermans are getting the very best care. Highly recommend!!!!

Called to make an appointment for our German, lady on the phone was snippy and rude both when I was…read moretrying to make the appt and when I ended up cancelling. They are not accommodating and are definitely in a "clock in and clock out" mentality, this place is not staffed with people who truly care for your pets' needs. Ended up at a different vet office and had a monumentally different experience, definitely keep looking if you're shopping around for a local vet-this is not the place to go.

Listen, reasonably cost, and friendly staff attentive and thorough…read moreBeen a loyal client since 2007