Rude associate Named John, he laughed at me when I asked for maintenance records. Unrealread more

This location is engaging in predatory upselling to vulnerable individuals. My daughter brought…read moreher car in after 2000 kilometers service. The manager, a Mr. Harsh Singh insisted that not only did she need an oil change, he upsold her on a "fuel system flush," which consisted of them dumping a bottle of fuel conditioner in her tank and charging her 79 dollars for an item that I can purchase at my local auto supply store for no more than 10-20 dollars. This fine gentleman told her that the 79 dollars was half price. This vehicle has 34000 kilometers on the clock. Avoid this location and probably the company at all costs. They also refused to give my daughter a detailed invoice in an attempt to cover up their dishonest business practices.

I was a regular customer there since moved to okanagan 2 yrs ago they seemed ok with oil change…read moretires here and there normal regular maintainances. But their biggest problem is no honor and complete lack of integrity/dignity. Very careful when you bring in your modern vehicles. One of my vehicle was(2017 jeep GC) there to diagnoise for minor electrical glitch issue and they couldnt figured out but a week later they informed me my vehicle air suspension leaking and needs airline connector and quoted me around 250$ ...well im not happy because i just bought the vehicle 2weeks ago from a dealership (alberta) with fully inspection done also a week ago OPI done in kelowna without any issue. I went to shop and check my vehicle and the air suspension light is displaced on cluster and cant even hold air and not able to drive which has no issue when i bring in there. I explained them but get their disagreement. ut my vehicle on hoist to checl suspension system but next day when i explained about tire jack mode the manager said the never lifted the vehicle luckly i got witnesses and some evidence for both of thechs and manager words. Eventually next day i pickup the vehicle and im forced to pay 838.62$ and 156$ for original diagnoise fee so i made the my payment under protest. Today the lawyer told me the reach auto is NOT canadian BBB members and i have to go small claim. Watch out this shop. They will not honor their mistakes and will use lies at your face without hesitation. Now i m wasting my holiday time to dealing with the lawyer and documentation...

We were just on our way to Vancouver and the rad hose connection blew about 13 kms up the…read moreConnector. Called bcaa for a tow then called Reach Tire and Auto in Westkelowna to see if they could look at it They said tow it in and they would try to fit in. Found the parts and had us back on the road by 4 pm same day and this was a Saturday Have used Reach a few times and have never had better service !

Car wash was a little confusing to get to on a small street with no where to turn around if facing…read morethe wrong way. Wasn't too busy on the Saturday morning I came. There are 2 self wash bays and one was empty. Pretty standard wash cycles and for $10 I got the van clean. Great to be able to use credit card instead of popping in coins every 2min. Cheaper than the auto washs and I get to choose which options I want. I went with soap, rinse, rainx, and spot free. Will come back here again.

Super friendly service :) !!! And the monthly auto pay is so convenient. Great car wash - and they…read moreeven have a doggy wash as well. Convenient location and is never too busy when I go :)

WOW. The BEST oil change ever. Joe was super professional, efficient ... excellent service…read more My Toyota Camry drove away purring ... and a clean courtesy car wash. thank you Joe

Requested an oil change in Penticton today,Feb.7, 2026 & the employee…read morewas very courteous, jovial and quick with our oil change. He went above & beyond ! This worker should be given a raise for making the business stand out, Exceptional service! Brahim Penticton thank you!

Charles & his entire team @ Tops Auto Repair are AWESOME! I don't trust many mechanics anymore, but…read moreI feel like TOPS knows their stuff and are trustworthy. The staff is always friendly, prices are completely reasonable, and service was good. A friend that has known them for over 30 years recommended them and I can't say enough good things about my recent experience. They are honest and very knowledgeable. They took the time to thoroughly explain what was wrong and what needed to be done. My car is a 2005 Subaru Outback and feels like a new car again. It's a great feeling having peace of mind that everything was done to perfection and the cost was still reasonable, considering they even went above and beyond. I highly recommend Tops if you want the best qualified mechanics. One thing for sure - I will never go back to Canadian Tire again! I've tried many, but Tops is the best.

Charles, Nancy and the team are the best! I have always taken my vehicle to Tops Auto since moving…read moreto Kelowna in 2014. It is a family owned business and you feel like you are part of the family. They are friendly, fast and affordable. Charles is great at explaining the work that was done in clear terms and why. I have learned so much about automotive from Charles! Nancy keeps the shop running at the front and she is such a wonderful person to chat with too. They only hire the best so you know your vehicle is well cared there. I wouldn't take my vehicle anywhere else. 2021-10-04/lc

I travelled to Kelowna for a couple of days skiing at Big White and experienced my truck engine…read moreoverheating severely on uphill climbs. They were friendly and helpful over the phone, understood my urgency and made time to inspect and diagnose my issue in very short order. They get my truck running enough to get me home (back over the Coquihala to Vancouver Island) without major issues. They identified the larger issue that couldn't be dealt with in my time frame, addressed what they could to make sure i got home, and also avoided me spending extra money that i didn't need to spend. to be honest they could have milked this for a bunch of stuff i didn't need, but they were honest and helpful, answered all my endless questions (thank you Enzo!) made sure i understood all my options. i would for sure recommend them to anyone needing help in a pinch.

Outstanding service, professional, timely and very knowledgeable! Great guys with competitive…read moreprices!!!!! I would never take my vehicle anywhere else!

I certainly appreciate the great service and value I received in my recent repair at Jerry's…read moreMuffler shop. I had a complete brake job done on my 2021 Toyota Tundra. I feel Jerry's has Very knowledgeable staff, and offers extremely Fair pricing. I would highly recommend getting your vehicle repaired there.

These guys are awesome. The muffler on my 2006 Explorer had been rattling forever and I was…read moreexpecting it to cost hundreds of dollars, like all the other repairs I've had to done on this POS. I took it in to see what was going on and get an estimate. They put it up on the lift, quoted me a price lower than what I thought the HST was going to be, and said they could have in done in fifteen minutes. Great bunch of guys.

A few months back I had my brakes and rotors replaced for less than $800. In terms of pricing,…read moreAutoplace is the most reliable and affordable car repair shop in Kelowna. Every other estimate I had received was over $1,200! All of the workers were incredibly helpful and time efficient. Just a couple of days ago, one of my headlights went out. I purchased the bulb and attempted to put it in myself, but had no luck. Once 5 pm hit, I knew I had close to no chance of getting my headlight fixed before commuting to work early in the morning. With the 30 minutes I had, I drove over to Autoplace and asked them if they could replace the bulb for me. Although there was only 10 minutes until closing, Autoplace took in my vehicle and had the headlight replaced in no time. Once I offered to pay, Autoplace did not accept payment. Because of their incredible quick service, cleanliness and hospitality, I will be recommending Autoplace in the future and plan on using them for all of my other car needs. Thank you Autoplace!!

Easter long weekend I was up in Kelowna visiting with family and on the Sunday, after taking my…read moregrandma to church, my check engine light came on. Me, being me, I started to panic a little as I had to drive back down to the lower mainland so I could go to work the next day. I called around to a few different places but all were closed except for Autoplace. When I called the gentleman was very friendly and told me I could drive right over. When I got there he did a check engine light scan and turns out one of my cylinders was misfiring. He checked a few things but wasn't able to tell if it was misfiring or not. There is no discernable vibration etc. While checking over my car he also took a look at my oil and put window washing fluid in. At the end it was safe to drive back home AND he didn't charge me a cent. I offered as he did me a solid. If I could have stayed in town and had my car serviced there I totally would. As I promised him, I am getting a full diagnosis from a highly recommended place in the Lower Mainland and if my girl needs work, I'll have them do it.