The car wash damaged my car and Oakridge Petro Canada ignores their own video evidence!
I dropped in to Oakridge Petro-Can for a carwash and gas. The car wash took a piece out of my bumper. The manager, Zafar, said that it couldn't have happened at his car wash even before he saw my car. When I insisted that I speak to someone else, I was able to see the video of my car going into the car wash with no damage, and coming out with damage. Petro-Can reluctantly agreed to send the video to their insurance company, although it took them about three months and several requests to do so.
When the appraiser finally came out, he took more pictures, said that the bumper needs to be replaced and asked me where I wanted to have this done. Then I get a voice mail from the insurance company stating that there is no evidence that the car wash was responsible. He said that they don't know how this could have happened, so therefore it couldn't have happened at their car wash, and that I must have hit something. They totally ignore their own video evidence! I called head office, they said that it has to be settled at the local level, no help at all.
Oakridge Petro-Canad denies any responsibility and I am left to pay $1200 - $1500 for a new bumper. I can't believe they can get away with this, the proof is in their own video, which they can somehow choose to ignore and get away with it.
It looks like I have to give Petro-Canada at least one star to submit this, but in reality I wouldn't give them anything. I highly recommend that nobody uses their car wash. read more