I prefer Global Pet Feuds, which is when adorable house-trained animals from around the world…read morebattle each other. Sounds creepy and awful and Michaelvickiavellian if you ask me. This is a really nice store to get pet food in St. Catharines and I picked up a little bit before I came back across the border on the last night I spent in Canada. It's nice and they have plenty of good stuff up here. I fully recommend it to anybody. It's not cheaper than the US, but they do have some different (and some better) varieties.

This was my first time coming to the global pet foods location on Glendale Ave , and I was not…read moredisappointed with the excellent customer service from Blake ! I will 100% be going back for future cat food hauls !

To start: The issue was resolved and I received a small refund, the customer service of the lady at…read morethe front desk (yes I know her name, no I will not be naming names) was a sweetheart as was the supervisor. I took my pet to get a groom. Which included a haircut, ear clean, nail trim and bath. I called a head of time to ensure that was what was included. I bring in my dog and the groomer seems very miserable and annoyed that we're even there. She says "what're we doing today" I was confused because on the online booking I stated what I wanted (keep in mind this is my first time taking him to get groomed so I'm unfamiliar as to what to ask for and assumed the groomer just looks at the dog and knows... I was wrong) I then told her whatever the package included. She told me okay see you in an hour. I go on my way and 1.5 hour later I walk in and pay over 70$. I see my dog and he's the same length around and still wet. The groomer explains "he wouldn't stay still for anything, he didn't listen to my commands, and I couldn't do anything" I wasn't shocked as my dog is an anxious pet. I spoke with the front desk lady to explain to her how disappointed I was about my experience with Ruffins and she told me a supervisor would call me back as soon as she can. I Left irritated, I received a-call the next day from the groomer.. . She explained to me that she couldn't do anything on him due to the safety of my dog. That's fine, why was I still charged for the whole service 73.50$ and why was he late coming out if he didn't get groomed? She then starts to claim that they charge per time taken on the dogs. I then repeated myself and said "okay so it took 1.5 to bath my dog? And he didn't get groomed" I should have been called the minute you knew he wasn't able to get groomed. After the convo the actual supervisor called me and apologized and offered me a refund of the haircut. I went to pick up the refund today and it was $17.00.... So I guess the bath costed over $55.00. Such a waste of money and time coming to this place to get groomed. The customer service from the supervisor and front desk was great. The groomer; absolutely not. I do not recommend coming here to get your pet groomed.

Have been taking my dogs to Ruffin's for grooming for years. The groomers handle my dogs with…read morecare & compassion. My dogs love going in. The store staff is knowledgeable about their food and products, always very helpful.

I have a mixed bag review: 5 stars for Pet Training with…read moreJessica. She's helpful, kind and knowledgeable. 4 stars for stores: decent selection of products, wish they had a bigger ED selection. 2 stars for grooming : staff was kind and helpful, but they totally butchered my Spanish Water Dog's hair! Should never be brushed or blown dry and they did both. Wasn't impressed and neither was my husband.

I bought a kitty litter from here, got it home, discovered it was missing parts. So I had to drive…read moreall the way back and return it. Yesterday I bought a cat carrier, got it home, discovered it was missing parts. Why???!!!! It's very frustrating and once I return this one I will NOT be shopping at petsmart anymore.

Been shopping there for17 years ,very helpful and friendly ,would give 10 out of 10 taken my…read moreanimals in the back for grooming ,Dita is the best

Good store, well socked and friendly staff…read more The other reason I didn't give a 5 star review because it's not organized the greatest and is a little run down. This might be a little off putting for some people

Took my parrot there for a wing trim and nail clip. Wonderful place .even during shutdown I was…read moreable to get my bird looked after. The bird groomer was a very nice man and impressed me with his knowledge of parrots. Affordable too

So I place an order for flightless HYdei fruit flies. I pick them up and get home and it's a…read morecontainer full of flying fruit flies. I could've set a banana on my counter and got that for free. I call and speak to management - she says it's bc of the temperature ?? And when they're "too hot in the reptile room they grow wings and fly some of them". Like huh?? SoI try to explain I'm very experienced here - I'm retired but used to be very big in the reptile industry and bred thousands of my own fruit flies - and said I'm sorry but you're wrong. flightless HYdei HAVE wings and are genetically predisposed to not flying. It's a GENE. I told her yours are tainted with regular flying fruit Flies. Her answer - I'm not going to argue with you, you can just give them back. Then she repeats the same answer of why I have "some" flying around. They're ALL flying. I explained the gas would be more to drive there and return them, that I was now more concerned over the bad info she was pushing considering. She repeated the same untrue info on flightless fruit fly genetics. ?? Then she kept adding I'm not going to argue. My only concern for posting this is - what else do these workers push as qualified knowledgeable info to customers that is completely wrong?? It's a simple product and issue but her info on this is incorrect. I ran a hot professional breeding facility for 18 years. I breed fruit flies like crazy. I'm concerned that employees there are acting like they know when they don't and it'll hurt customers looking

This store is great! The staff is friendly and helpful, the store is always very clean. The groomer…read moreis wonderful and sweet to my puppy. They always have what I need. It's a great place to give your dogs a bath too. Everything is there for you so you don't have to mess up your house...lol Go get pet stuff and when you leave, grab a Timmy's, it's right there in the parking lot.

From the owner: At Paulmac's Pets we understand that your pet is a part of the family, because we're pet parents…read moretoo. At our stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across British Columbia. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.