the employees here are incredibly kind and helpful. anytime we had a question or concern they helped us without a problem. the room was very nice as well. the bathroom was very modern. i enjoyed my stay very much. the hotels location is right on gran via. it was very easy to get around. we were surrounded but restaurants and stores to shop. it was the perfect location to be on vacation. we were just a short walk away from puerta del sol and plaza mayor. i 100% recommend this hotel read more