I will truly never take my girl anywhere else. My senior cat recently developed several tumors along her mammary/nipple line and needed surgery to have them removed. Because mammary tumors in cats have a high likelihood of being cancerous, this was an incredibly scary and emotional situation for me, but the entire PETFOLK team made such a difficult experience feel manageable from beginning to end.
From the moment we walked in, they treated my sweet girl with so much compassion, patience, and genuine love. They never made her feel like "just another patient." They treated her like she was one of their own. They took the time to thoroughly explain what they were seeing, what the surgery would involve, what we could expect during recovery, and answered every question I had without ever making me feel rushed or dramatic for being worried.
Communication was incredible throughout the entire process. They kept me informed and updated every step of the way, sent me photos of her, and even allowed me to come into the back and hold and comfort her while she was having her blood work done. Those little things meant more to me than they probably realize, especially when you have a senior animal who has been part of your family for so many years.
The team was extremely knowledgeable, professional, reassuring, and transparent, while still being incredibly warm and compassionate. They made what could have been an overwhelming and terrifying experience feel organized, calm, and comfortable. I felt completely confident that she was in the best possible hands.
Their membership has also been 100% worth it. Being able to text their team 24/7 during her recovery and have someone available to answer my questions has genuinely been a lifesaver. Anyone who has ever brought a pet home after surgery knows how easy it is to worry about every little thing, and having knowledgeable professionals available to tell me what was normal, what to watch for, and when something needed attention has eased so much of my anxiety.
On top of the level of medical care, the facility itself is absolutely gorgeous, clean, welcoming, and thoughtfully designed. But what stands out more than anything is the staff. Their love for animals genuinely radiates throughout the entire building. You can tell this isn't simply a job to them--they truly care about the pets and the people who love them.
I cannot recommend PETFOLK enough, especially to anyone with a senior pet or anyone going through something frightening and uncertain with their animal. They gave my girl exceptional medical care while also giving me reassurance, compassion, and peace of mind throughout one of the scariest situations I've experienced with her.
Thank you to the entire PETFOLK team for taking such incredible care of my sweet girl. You have a client for life. If I could give 10 starts I would! read more