I took my 73 yo mom to see him after she broke her shoulder and knee in a fall. After being kept waiting for more than an hour he popped his head in at 11:38 for a 10:30 appointment. My mom had to use the bathroom desperately at this point. He said he who was and said he was sending her for x-rays. My mom said "ok. But how long will it take because ...." She wanted to say she had to use the bathroom. And maybe she should go first. He interrupted and snapped at her Look, you get the x-rays or I can't help you." and he walked out slamming the door. When he finally did come back after the x-rays he was abrupt, did not listen to questions or statements, and clearly was focusing on getting to the next patient. We brought a nurse with us who told us her opinion was this was a money factory, they don't care about the patients, just how many they can get through to get paid. Oddly, when we got home and told the story to a family friend she brought up his picture and asked if it was him, we said yes, she said her experience was worse and she had to switch OTs as well. So be warned read more