I have been working with these folks for the past several years and at first the experience was positive. I have noticed that change over time. Most recently, I had an experience that has severed this relationship forever. I would put no stars if that was an option to post this.
For the past few years now, almost every time we got the boat of out storage, it was filthy. The outside is understandable given that it's in storage. I'm referring to the interior, when they are in the boat getting it ready for summer. Last summer the carpet was covered in dirt and muddy footprints, when asked if they would clean this before I brought it home, their reply was "Maybe you should pay to pave our parking lot, then this wouldn't happen". They always apologized/made an excuse.
Most recently, we arranged to have a boat detailer go to the lot to detail/wax the boat before putting it in. They parked it where there were no electrical outlets and they refused to move the boat closer to an outlet. The detailer told us that other marinas accommodate this all the time for him. The detailer said they treated him poorly when he arrived and he was offended. They then proceeded to talk in a derogatory manner about us, their customer, to him. You would think that after having a repeat customer for many years, this wouldn't happen. Businesses stay in business by keeping customers and a positive customer service is vital ingredient for success.
Overall, this is the worst customer service we have experienced. We may have stopped using them earlier but the location convenience was the main reason we stayed. Not anymore, they are the worst marina we have ever worked with and we will not return. It's a shame they are pushing away another long time Chain resident. We are not the first to leave or have issues and until they wake up and realize customer service is the secret sauce for success there will be more. There are always other businesses that will appreciate their clients and that is where we will go. read more
