Body 2025 Lexus ES 350 for my wife. Everybody was outstanding there got a great deal. Got red carpet treatment kudos to everyone and 10 stars. Thanks for making my wife happy our salesman. Josh was outstanding. He went over and beyond to show my wife how to work everything. read more

Peterson Lexus - Car Dealers Near Me - Boise, Idaho

When I called to discuss their oil change, I was told there were all sorts of bells & whistles involved. Turned out that was untrue after receiving an oil change. My car nearly died today because it turns out that they never checked nor changed the filters! I know this because I saw how awful they were when the Valvoline mechanic pulled them out. There's no way they were checked because they were so full that lifting them scrapped crud off like scraping the toppings off of a hamburger. Besides that, they told me I needed to get my transmission flushed. When I scheduled the service, they raised the price despite me telling the service agent that I had a quota. The lady excused it saying it had expired. This made me go into detective mode. So I called a professional transmission company and not only were they cheaper, they informed me that my transmission shouldn't be flushed; instead a whole different procedure because there's a transmission filter involved. I called the service agent back and she proceeded to tell me that the competitor wasn't experienced enough while Peterson was "advanced." I've called other professionals in transmissions services & checked online and they all agreed my car should not be flushed. Besides for that, when I had my water tank and timing belt changed, I was told that my fluids were topped off. Turned out to be untrue when I checked my oil myself as I filled up my gas tank. To say I'm disappointed that my hard earned money as a single mom was wasted and that I nearly lost my car due to the lack of competence, is an understatement. I'm completely mindblown that any of this has occurred and write this review to prevent further harm to anyone else. read more

Parts dept - Desk guys seem decent enough however be sure to check pricing! #1 - I called in to check the price of a part was quoted a number, when I arrived the price was significnalty higher. When I paused and asked why parts guy said they add some sort of additional fees. I told him I called 20 mins ago and was quoted a price and expect to pay that price he didn't seem to care until I got more adament then he finally relented. #2 - Peterson is at or above MSRP on all parts. Do your homework. In most cases they have to order the parts, if you do the same at many different Toyota/Lexus dealers you can get the very same part for 30% less money shipped to your house. The mount I went there for was $89 at Peterson, got th exact same part for $60, the bolts were $19 ea at Peterson online dealer was $12 I happily support local businesses, I will not support excessive pricing for no added service this is nothing but price gouging My lady is in the market to buy a 23/24 Lexus from a dealership within the next few months... we'll be going elsewhere. This is a classic case of taking advantage of the customer due to no competition and outright greed. read more

Disappointing to see a large markup over sticker price and lots of items that added cost but not value such as a $2000.00 wax job that I had to accept as part of the purchase price. They told me that I could not test drive a Lexus SUV to see if I liked it. They seem be just another greedy automotive dealer that prices gouge the customer. I went elsewhere versus getting scammed on a wax job. If I am spending a large amount of $ for a Lexus SUV, I would like to make certain that I liked how it drives. read more

Joe is an amazing Service Consultant at Peterson Lexus! He provides excellent customer service and ensures that the service appointments are quick and easy. Our interactions are always pleasant and he has never rushed through our appointments. Loaner vehicles are usually available and the routine services has never taken more than a day - big plus in my opinion. At my most recent service, one of my side mirror covers needed a replacement and Joe offered to look into finding me the part and follow-up with me the next day, and he kept that promise! I highly recommend booking him as your Service Consultant :) read more

This review is aimed at the service department, not the sales department. We had a problem with the Lexus OEM running boards that we tried to install ourselves in our Lexus RC450. Our problem was we didn't have one of the recommended tools. The tool was a pneumatic rivnut installer. Lexus includes a non-standard type of rivnut (18 in all) that requires that tool or one like it. As a result, while we had all the nuts installed, they were not tight enough to apply proper torque on the installed bolts since we had only used a hand rivnut installer. I called up Peterson Lexus and explained the problem to Dave in service. I said with the proper tool, it should only take someone 20 or 30 minutes to tighten them up. He made an appointment and took the car down. A little while later, we get a call from Dave. He says his technician says that the rivuts are damaged, that they would have to be drilled out, and that it would take 9 hours to do that and $90 for parts. At their shop rate of $180 an hour. We were looking at a minimum of $1,710 to get them installed. I said that was ridiculous. Dave said, "I just know what the technician tells me." We picked up our car and drove directly to a body shop I had used once before. I explained my problem to a guy in the front office. He went back to the shop and got their shop manager. The shop manager came out, and looked at our problem, went back into the shop, and brought back out a tool for installing rivnuts. A short time later, the problem stoved. And they didn't even charge us, it was so easy. I would have gladly paid Peterson for an hour for work I'm sure they could have completed in 30 minutes or less. One other reason I wasn't about to let their technician touch our car was that I was told by Dave that drilling out the rivnuts would cause damage to the existing holes and that they would have to use larger rivnuts. I know that I could drill them out (because I've done it before) without enlarging the existing holes. Frankly, I don't know if their technician is totally incompetent or was just trying to see how much money they could milk us for. read more

Peterson Lexus - My running boards are installed. No thanks to Peterson Lexus service department. - Car Dealers Near Me - Boise, Idaho

I'm not sure how they sell any cars. Maybe it's because they're the only dealers in Boise and sell a good product. But I've never seen such an arrogant business in my life! There is no customer service. If you're willing, you can put down $500 to get on the list to possible buy a car - but they won't let you see or sit in one? And they don't care. I will never buy a vehicle from them. We're working a dealership in Salt Lake. It's a completely different experience. They treat you like you're a customer they want. I'd highly recommend making the trip to Utah! read more

Would not even give a one start. I experienced terrible service. All my sales person wanted was to make her bonus. Will not ever buy from them again. No negotiating and when I HAD MY CAR DELIVERED to me out of state it was completely empty and none of my floor mats or anything placed. All in trunk. They did not choose the right. read more

Peterson Lexus dealership is great . Moved to Idaho from a different state and been getting my car serviced here ever since . Staff is very knowledgeable and friendly. Been working with Joe and Dave and it's always a pleasure . Both very helpful and kind . Thank you for your great service, it's always a pleasure coming back ..The store and lounge/waiting are is always clean. Coffee and snacks is a great touch . Also love the complimentary car wash. read more

very careful with this establishment. We have bought a few different vehicles from the Peterson Group. We will not be buying anything else from them. We bought a vehicle with 2 keyless entry fobs. We noticed one did not work when we got home. We called and they said to bring it back down and they would fix it. So I took a day off work to go back down there as they told me too. When I get down there they said that there was nothing they could do for us. We even bought a 5 year bumper to bumper warranty. I would be very leery of their service department as well. I was told that their service department didn't even know how to program it. It's a shame that they will lose a loyal customer over a key fob. read more

I purchased a Lexus and had a limited time to use the additional warranty that I purchased. I took it to the dealership and they identified the issue for repair. Then they messed around for so long with their system being down and no one being available that the deadline of the warranty expired. This will cost me thousands of dollars and I will never use our service again. read more

Professional. Accommodating. Negotiated. New used vehicle delivered with full tank of gas and a fresh detail cleaning.

I had an awesome experience with this dealership! We have purchased several cars and have many interactions, this visit stood out and was very positive. We worked with Eric, Mike, and Craig and all three were very professional, efficient, detailed and worked together to make my experience special. We drove all the way from Seattle Wa to get the car I was looking for, and I showed up with a beautiful red bow on top just like in the commercials They were all very personable, gave excellent service and made sure we didn't leave until we were 10/10 satisfied. I absolutely recommend this dealership and would gladly drive all the way back to continue to do business with them. read more

Peterson Lexus - Car Dealers Near Me - Boise, Idaho

I recently had the pleasure of shopping for a new vehicle for my family. During my search for the right vehicle I made contact with Zach Delarosa. Zach was great to work with and he came across as an honest and ethical sales representative. Zach went on a rather lengthy test drive with us and even though he had finished his shift, he continued to offer no pressure assistance with our shopping. The financial aspect of Peterson Lexus was equally great to work with. We worked with a gentleman named Craig who in my opinion went above and beyond what I have normally experienced from auto finance. Craig certainly knows his job and he made things happen that were above my expectations. Based on our experience at Peterson Lexus we will definitely recommend the dealership to our friends. We even mentioned to the Peterson staff that their sales and service was top notch and we will likely buy from them again. read more

I just moved to Boise and was looking for a new car for my wife. One of my colleagues recommended Peterson as the best dealer in Boise. We decided to look at Lexus and Brandon and his team really took care of us. There was no pressure throughout the sales cycle, the financing was done very quickly and my wife is ecstatic with her new ES 350. I would definitely recommend the Peterson group and this specific Lexus dealership if you are lookIng for your next new car. read more

Peterson Lexus - Lexus ES 350 - Car Dealers Near Me - Boise, Idaho

I'm usually very happy with the service and sales at Peterson Lexus Boise but I happen to run into a representative named Joe in the service department. I have never been treated so rudely in my entire 50 years. This is the most disrespectful man condescending and completely rude. The manager of service did call me switched me to a wonderful person name Dave, but I will never deal with Joe in the service department again. He treated me like an imbecile beware. read more

If given the option, this would be a zero star review. Your customer service guy, Joe comes across like he doesn't like his job or having to talk with customers. We had the luxury of dealing with them twice in three days, because they installed a malfunctioning alternator in our vehicle. Didn't even receive an apology for the inconvenience and stress this caused our family. Just a "sign here" there's no charge for the second visit. Well, no sh.. Sherlock! Do you know when you go see a specialist ( any field ) who charges you a premium for the visit only to be turned off by their arrogance and lack of empathy? That's Peterson Lexus! read more

This is a sad dealership, I tried to buy a car here and they didn't have a single salesman or manager that is motivated to sell a car. I think they need a better training program...I would recommend any of the local Ford or Chevy dealerships for a sales model. Apparently if you are the only dealership in town...motivation to create a sale that is fair for a potential customer is extremely low....and following up is not part of the way they do business.....nor are they responsive to emails expressing my concerns. As much as I like Lexus, I think I'm going elsewhere. read more

So, moved here to Boise several years ago with our 02 SC430. This car is my wife's and has been a great car. Bill from Peterson Lexus calls, out of the blue, asks if we still own the SC430. Have never used Peterson Lexus before (no need to). Bill informs me that there has been a 2nd recall for the air bag system. He was able to get my car into the service center the next day, they had the parts already. The first time the recall was for the same issue but no one had parts at the dealers, they had to order them after the cars was in for the warranty work. Took three days not including the day the car had to be returned because the dash was not reinstalled properly. Peterson Lexus took 3 hours to to replaced the part! Provided me a loaner car and returned my car having checked and filled all....ALL the engine fluids. And I know this cause I knew I needed to top off a few. These were performed during a recall warranty visit, not a service call. This is the way Lexus works and Peterson Lexus has definitely earned any future business required for my SC430! read more

Just bought a new car at Peterson and it was a great experience!! From sales to financing everyone was helpful and went the extra mile to assist you in making your car buying experience special. Looking for a new Lexus - go see Josh! He answers all your questions so you have the information you need to choose the car that's right for you. After you've purchased your vehicle, Josh takes the time to go over every inch of your car so you understand all the operating features before you even drive off the lot. read more

I would give a 0 star if I could. Do not buy cars from this place. Well the first red flag was when we had planned a time with the manager and car salesman for us to take the car to the mechanic to get an inspection and they didn't bother to tell us that they closed early that day until we got to the dealership to pick the car up. We then took time off work the next day and spent money to take the car to our mechanic because that was the only time that really worked for them. The second red flag is that Tony Pitchley was impatient and unkind. There was an issue with the car with the bearing and a few other minor things (paint job, scuff on rims, broken license plate light, and alignment issue due to previous accident) and initially Tony said their company would cover any issues with the car and then when there was issues, he had a problem giving us the funds to fix them and gave us a low ball amount. Even though he gave us a low ball amount, we had settled on a price and the night before we were planning on buying the car he was pushing us to do a loan with him (which we had already applied for a loan from our bank) and then when he didn't get his way he bumped up the price of the car $5,000 30 minutes after we left because we needed to wait until the next day to get everything settled with our bank. The next morning Tony sent the car off to auction with no respect to tell us that he was going to do that. We ended up reaching out to the GM Brandon Robinson to get this issue settled and Brandon was careless about our situation and how Tony had treated us and just said "well this isn't going to workout" and hung up on us instead of trying to resolve the issue. Very unimpressed with this company. My step dad and mom has done business with the previous owners of this company for many years and is very unimpressed with this situation and will no longer buy from them. We were told that this wasn't the first time something like this has happened after the fact. Very unprofessional, no respect, and poor communication skills. They are lacking in every area. Again, do not buy from this company, save your time and money read more

I HAVE NEVER FELT SO PROFILED IN MY LIFE! Day 1- This dealership REACHED OUT TO ME and told me a car that I have been looking for since January was available. Rasheed Ryal sent me the email at 2:43PM and I responded at 2:46PM saying I was interested. I informed him that I live in Las Vegas and they said that's no problem because they will sell it out of state. He said it would require $5k deposit to secure the car and video in front of my house stating my name and saying I'm buying the car for myself. I obviously thought that was weird but I still complied. I sent over a picture of my license and platinum amex card. They sent over Edocs which I signed within a minute. Then I took the awkward video in front of my condo saying what they told me to say. Then I was told the video wasn't close enough to my face that I had to do it again, so I retook the video. Once they received the video, I was texted "Much better. I'll get back to you in the am once my GM looks everything over" I thought that was very suspicious since I wasn't told that this someone else's approval the next day. Then I thought it's probably just a formality, since I don't need a loan approval because I'm paying cash. So I'm exited for my new car and start selling my stocks and crypto to be liquid for this purchase. Day 2- I get a text early in the morning saying the GM decided he wants to sell it to someone else. Now a lot of things are running through my mind. I'm self aware that I am an African American with dreadlocks trying to buy a car in a city that is about 95% white. The dealership told me they want to sell the car locally, which did not make sense, because I specifically told them I lived in Las Vegas Nevada. I thought maybe if I explained the situation to their GM Brandon Robinson, he would be reasonable and either sell me this one or even put my name on the list for the next because of their mistake. When I spoke with Brandon, he assured me that it wasn't because the way I looked, he told me that their were other people in front of me to get the car. Then why didn't they contact those people on the list when the car became available? He told me that the video they made me take twice was for "fraud protection", which is reasonable. I offered Brandon anything that he would want to verify it was me and offered to buy a plane ticket to pick the car up in person. No solutions offered were good enough. I've worked in sales most of my life at a certain point, I realized this call was to handle to me, not to give any solutions. I hope I am wrong about the people at this dealership, and we have moved passed this as a country. I have never discriminated against like this in my 30 years of living. My first step is to make people aware of this incident, then I will proceed from there. read more

Purchased my Lexus there 11 mos prior. Due to changed circumstances I needed to see my Lexus and found another car on their lot. I did my research prior to going. They offered me $15k less than they were selling the same vehicle with 12k miles more than mine. To say their customer service and appraisal were insulting was an understatement! Even CarMax offer was more reasonable! read more

Peterson Lexus is AWESOME!!! Most strongly recommended for all things Lexus!!! We made an appointment, brought our car in and the work was professionally done within two hours! Everything about our experience was exemplary. Our service manager was Dave, and he was a top notch professional. If you live in the valley and drive a Lexus, do yourself a huge favor and don't take your car anywhere else!!! read more

I bought a car over the phone basically with text message pics and videos from Rio Love here at Peterson Lexus. You can imagine that is not an easy process trusting that the used vehicle your buying is going to be described well enough by a few pictures but Rio did a great job of looking over the truck for me and sending pictures of everything I needed to see. I made the deal over the phone and flew in the next week to pick up the truck. Rio picked us up from the airport and we got to the dealership the truck was even better in person! The transaction went smoothly and we drove 9 hours back to California without a hitch! Great experience dealing with Rio and the team at Peterson Lexus! read more

We visited this dealership several times.. each visit was disappointing.....either the sales person or the manager on duty exhibited poor customer service and lack of motivation to actually send a potential customer home in a Lexus. No follow up - lowball offers on trade ins and over priced as compared to Kelly Blue Book on what they have on their lot... I believe we will be shopping elsewhere. read more

I first had a chance to be introduced to the Peterson family of businesses at an RV show. The people were friendly and competent. I didn't buy anything at that time but recently I needed a new car---and I hate buying cars. I contacted Peterson Lexus and spoke with Robert Bolding. I can't express how pleased I am with the process. It was professional, factual, smooth and really rather pleasant. Everyone I worked with at the dealership performed their job with a friendliness and helpfulness that was beyond my expectation. This kind of environment doesn't just happen--so if you have to go through the experience of buying a car give this dealership an opportunity--they deserve it. This is an update. This dealership does not deserve your business--I was wrong. I am not unhappy because there was an unfavorable resolution to a problem-- I am unhappy that once they had the money, they ignored even addressing it. The vehicle delivered did not have the safety features I had believed were included---so I parked the undriven car and asked for a remedy or exchange. I was promised management would contact me to discuss a resolution. After 10 days of ignoring me, I re-described the problem and again requested a response. Finally two weeks later and no response, I directly contacted the General Manager, Brandon Robinson, with a record of all the past attempts at soliciting a resolution. He called me and seemed upset that I was interrupting his day. He was abrupt, impolite, defended his "team" and never even addressed a remedy. Peterson Lexus had moved on, I guess counting on the fact that most people won't follow up. It is the kind of company that forces you to lawyer up. Shop elsewhere. read more

They had the car I wanted at a fair price. The car has been great to me and no issues. My issues are with the dealership themselves. They conned me into signing something that ran my credit which was the very last thing I wanted to do since I had a check in hand. They claimed it had something to do with the DMV and everyone does it now I get spam all the time and have a hit on my credit. On top of that, they sent the title to my car BACK TO THE ORIGINAL OWNER and not my bank. It has been 3 months and my bank still hasn't gotten it. read more

Michael Kinsman, our sales consultant at Peterson Lexus, HAS to be the best auto salesperson we've ever dealt with (and we've owned cars for well over 40 years). We bought a new RX and he went out of his way to spend extra time with us - as much as we needed - to make sure we had all our questions answered and got the best pricing possible. The rest of the team we dealt with there (sales manager and finance manager, Sarah) were also super. We're thoroughly impressed and completely satisfied with our experience and our new car! read more

Visited Boise. Moving here soon and wanted to plan our vehicle purchases in advance. Love Lexus and visited your store (also BMW, MB, Acura) to compare dealerships. Best product, best dealership, nicest people, nicest and most professional Finance manager (Sarah T). All my questions were very well answered and are planning to do ALL my business w Peterson Lexus in the coming months. (Great Financing programs!) Thank You Peterson Lexus for being hospitable , even though we are tomorrows customers! read more

Wanted to just say I was lucky enough to have a bit of a windfall with a stock , ticker "HEAR". Drove 8 hours to buy another new LEXUS with cash. WOULD DRIVE 80 hours to avoid this Lexus dealership as long as TP is still a manager. Some of the worst customer service ever experienced on my last and final visit. read more

This Lexus dealership has never let me down. For me it's been top quality service all the way. The staff is friendly and knowledgeable, I find the lounge/waiting area pleasant. The coffee and cookies are a nice touch. And, I do not know his name but, I adore the young man who wipes down the interior of your car right before you leave to pick it up. He's so sweet and nice. Also love the complementary car wash! read more

I just purchased a Lexus SE from Peterson Lexus on Fairview in Boise. Everything went pretty well. I immediately liked the first car I tried except that the exterior wa a little dark for my taste. The team did some looking and found one like it in a lighter silver. I traded in two Fords on it so I got a great deal. I picked it up yesterday noon and I've been very pleased so far. Robert Bolding wa my salesman and he really tried to please. read more

My buying experience at Peterson Lexus went well. I've had some poor dealings with other auto dealers in the past, so I had come to dread shopping for a car. Our salesman was Jake McArthur and he is very professional, knowledgeable, and helpful. There was no pressure and the price for the used car we purchased was a fair price. There was no need to haggle to get a reasonable price. After the purchase, we found a few things missing in the car. So we asked for these items. We did not get a firm commitment that these items would be granted. However, the very next day I stopped by and Jake gave me all the items we requested which made me very happy. I don't know how their service will be, but when I take the car in for servicing I will write up a review. I would definitely return to Peterson Lexus to shop for another car. read more

Thanks to Thomas and especially Rio we got a great deal here and had one of the better buying experiences I've ever had at a car dealership. No pressure and great prices and made it super easy. Would definitely go there again and tell everyone to talk to Rio. Started the process by looking online and quickly came to a great deal and was able to get a quick response with any questions. Really a terrific experience! read more

Lip service + egos = Disappointing service. Sure after you buy a vehicle from them they make you feel happy you just spent thousands of dollars. When the sales guy saw my hesitance, he said I could return the vehicle in 7 days. When I took him up on his word, he backtracked mentioning there's no cooling off period. I ended up trading in their vehicle with their sister location Dodge (who was AMAZING), who noted I overpaid on a used vic and they made things right. Five months after trading in the vic from Lexus, I'm now having to put in the service contract cancellation myself, since all Lexus did was give more lip service that they put in the cancellation and "don't know what happened." Not surprisingly, they also don't know what happened to our signed docs that they claimed to have submitted....when we asked for a copy. When I confronted the finance manager on this, he gave nothing but attitude. Said if I wanted his help, I'm just going to have to submit another one. FYI: Fidelity (JM&A Group) said the cancellation was never submitted. read more

Good luck getting a manager to call you back here. Purchased a car from them a few years ago and had a warranty question that I was told only the manager can look up, so the person on the phone looked me up in their system, took my phone number and a message for the manager. I waited a few days but no call back, so I called again they took another message and no call back. This was a week and a half ago now. Thanks for the great service! Last time I buy a car from somewhere that isn't capable of good customer service. read more

Dishonest Dealership: Never experience such dishonest people as much as I have with Peterson Lexus. Buyer beware. Here is my story: I was told the car I purchased was a one owner, low miles, and accident free vehicle, with a clean Car fax, more than once by the sales rep. Blake. The next day I notice the defect in the bodywork; I immediately called Peterson and drove down the car right down. I shared my concerns at that time with Tony (Lexus sales Manager) and he said they (Peterson) could not improve on the bodywork, and that is way it goes... sometimes. You know the risk when buying a used card. They cannot guarantee anything....They (Peterson) say it comes with a 180 point inspection, 90 day warranty...but they don't guarantee anything. So, I went to two different Auto body shops to get it fixed and they were both surprise how bad the repair was done it the first place and noticed it right away...Both shops said "why did you not go back to Peterson to get it fix?" So I called up Tony (Lexus sales) said that two auto body shops were shocked and said Peterson would had notice and told you before you purchase the vehicle and said to see what Peterson would do to make things right. Tony (Lexus sales) told me the same thing "that there is nothing they could do." I ask if I could talk with someone else?... Tony (Lexus sales) being not very professional forward me to Brandon (Lexus Sales Manager) he asked me to come down so he can look at it. After seeing it and calling me fussy.... He said go down to their Auto Body Shop (Peterson) which I did to get an estimate. They noticed it right away and came back with an higher estimate than any other auto body shop I've been too. I asked Brandon "what could Peterson do for me"... and he said $100 towards repairs and that's it. The cost for repairs is $2,300 and all they can come up with is $100 and insults about how fussy I am. Pretty much telling me to get lost and stop bugging them. Again...Buyer beware. read more

We bought a used car from them on 1/15/17. They said it had passed a 180 point inspection. Two days later we go to get snow tires put on and find out the car needs new shocks to the tune of $4500 (we owe less than that on the car after our trade-in). On 1/19/17, the salesperson calls us to tell us they found the extra key to the car. We tell him about the shocks. He acts surprised but doesn't offer any kind of repair or assistance. Fast forward to today. The air conditioner isn't working. I take it to get it recharged. It needs a new compressor to the tune of $2700. Call the dealership to file another complaint. I am told I should've bought the extended warranty. The person on the phone was very rude. DO NOT trust their inspection! We will never buy another car from them. read more

This is the communication I had with the sales man and was all okayed by the manager. (So with the Ford Flex, We have 18000 cash and a trade in we value at about 3500, so that puts us at 21,500 could we be out the door including tax and dealer doc. Fee?). When I get in there they valued my car at only 2800kbb and I used nada for my valuation. And wanted the cash to be 21500, claimed confution but it's plain as Day in text. read more