Our garage door kept having issues recently. When the door is closing, it'd go back up again. We made sure the sensors were not obstructed, but the issue persists. Eric came by the first time to adjust something but it's still happening. The second time he came over, he and my husband figured out it was the wiring issue. Eric cut the loose wire, reattached it and everything is back to normal. Love having a local guy who is friendly, knowledgeable and able to fix the problems. Highly recommend Peterson Garage Door. read more

This review is for Eric. I reached out because our garage spring snapped and we needed it fixed ASAP. I reached out to a number of businesses, and was able to get someone to come out later tonight. Eric called after I had scheduled the other service, but I was impressed that he still wanted to help me and make sure I didn't get ripped off. He walked me through diagnosing the problem, and with his help, I was able to confirm that it was indeed the spring that snapped. He then gave me a quote to make sure I knew what the price range was for replacing a spring. Eric seemed super chill to talk to, and instantly earned my trust. While the other service ended up working out (albeit for a slightly higher price than what Eric quoted me), I felt like I won because I knew what to expect, and also I have a new go-to person for all my garage needs! read more

Yesterday my mother-in-law was all in a panic mode. Because her garage door of 20 years started making a wretched sound. She lives in Arcadia so I looked on Yelp for a local garage door guy found Peterson garage door talk to Eric on the phone. Explain the situation he was very Knowledgeable. Nice and Sounded very trustworthy. not the gouging type and was able to swing by there yesterday for her and troubleshoot, and found that it was a plastic part that he could replace not have to put in a whole new unit, which was turned out to be a 100 dothers. For a service call and a repair for a $100. What a great guy He is made my old mother-in-law Very happy. Thank you would highly recommend him. read more

He saved me $$$! He walked me through how to assess the fault on the controller and I fixed it myself! All via a phone call, no site visit. Thank you. read more

Honest, friendly and excellent service. The repair was for my mom's garage in a condo complex. Eric came on the same day for a quick assessment in between his other jobs. The door would not close all the way and replacing it was not an option due to HOA restrictions. He was able to repair it without any new parts and gave some suggestions on how to maintain it longer. Absolutely a great business. read more

I was referred to Eric by another person who couldn't accommodate a timeframe. He referred me to Eric. What an angel! He came out within hours and replaced the spring, and tightened everything up. Very reasonable price and greatly appreciate your help Eric. You're the best!!! read more

Eric came on short notice to replace the torsion springs. He was courteous and highly skilled. He also gave me some helpful advice on how to keep the garage door operating smoothly. His pricing was very competitive and reasonable. I'm really happy with his work. read more

Thank you again, Eric! It's been about 4 years, and I was worried the garage cable might have been fraying. I called in the morning, and Eric stopped by to take a look. It was fine, but Eric also inspected everything else, such as the springs. He noticed the track was loose, so he tightened it. Eric is always so warm, professional and caring, going above and beyond to make sure your garage is safe. Eric at Peterson Garage Door is a MUST to have programmed on your phone :) read more

I just had my garage door spring replaced, and the price was very reasonable--I called around and compared a few businesses. Eric, the owner, came out and handled the replacement himself. We had a great conversation, and he even suggested I watch so I could do it myself next time. I told him I'd probably pass on that, considering the risk of the spring snapping if not handled properly. Nonetheless, I'm glad I found Eric through Nextdoor and saw his great reviews on Yelp. Highly recommend him! read more

I called Eric and he came on time at the appointed day and time. He diagnosed the issue quickly and took care of it. Reasonably priced. Absolutely highly recommend him to others. read more

Eric is a true and honest professional. He took my call quickly and saved me a good chunk of time & money by correctly diagnosing the problem and getting the new part replaced for free by warranty. He replaced the broken motor in a short time and without any issues. Another garage repair company quoted me $695 starting to just repair the unit but Eric was honest enough to allow me to get the parts for free through warranty and he just came for a service call. Honest and excellent work. Highly recommend! read more

Our experience with Peterson Garage Door has been awesome. Last year, an elderly relative had an emergency issue and Eric came out the same day and was very reasonable. When the time came to replace our garage door, we went with them. Eric was very realistic about the options available and never tried to upsell us things we didn't need. The install went very smoothly and the service exceeded our expectations. read more

Eric Peterson of Peterson Garage Door in Arcadia is truly a rarity in the garage door business for his excellent and competent service, prompt intervention, AND very honest pricing. He fixed a problem in my jackshaft opener that three other "specialists" thought it was impossible to fix and even refused to come and see the issue. In my lifetime experience with garage door services I have dealt with three categories of people: the crooks that try to sell you the worst product for inflated prices and then cannot fix it; the journey men that can barely understand what they are doing; and, the exceptional less than 1% that I had never encountered until I met Eric. If you need service in this area you have one easy choice and I will recommend it to all my friends. read more

Eric knows his business! Reliable and a hard worker. I've used him many times for my clients and myself. He's always been dependable and honest. Plus a nice person. read more

My garage door was squeaking, and I was honestly afraid it was going to fall apart. A neighbor recommended Peterson for servicing and it was great! Good thing because he immediately spotted the broken garage spring. Actually, the whole door assembly was rattling and noisy. All taken care of now! Great work! Highly recommended! read more

Garage door spring broke and reached out to Peterson Garage after reading reviews. Offered appt the next morning and was on time. Diagnosed the issue quickly and was able to get all repaired in around 30-45 minutes. Prices were fair and really happy with the service. read more

Peterson Garage has installed a few garage door openers in my complex and was referred by a neighbor. Eric responded promptly and was able to help me out with the spring replacement and a new opener two days later. He did a great job and I would recommend for anyone needing garage door repairs or installation. Thanks Peterson Garage Door! read more

Out garage door broken on a Thursday - right before we were leaving for the holidays. I called & texted Eric who called me back within an hour. He was coming back from Duarte and said he would stop on his way. After looking at the problem, he identified it, had the parts on hand, and had it fixed within an hour! Plus, his prices were reasonable - even though the knew we desperate, he didn't try to overcharge us or charge us for a "rush". If anything ever happens again, Eric & Peterson will be my first call! 5 Stars! read more

Businesses are rarely both good and honest. Peterson Garage is one of them! Eric came to tighten my garage springs many years back. As the garage door started to close too heavily and did not respond to any force adjustment, I called him to look at it. Not only did he made the repairs, but because it didn't take him more than 15 min to do this, he did not even charge for his time and effort! He also recommended what garage door opener to get when my old system fails and where to look for deals. He could have tried to sell me the same models at a higher price but did not. I respect businessmen like him and have highly recommended his services to all my neighbors and will continue to do so. read more

Eric helped put our garage door back on track, replaced a part and got our remotes working!!!! Great service, polite, knowledgeable and all done within 20min! read more

Peterson Garage Door has exceeded our expectations every time. They installed beautiful wood rollup garage doors when we built a house in Arcadia in 2006 and they have helped us ever since. Recently, when getting our current home in Altadena ready for sale, Mr. Peterson came and fixed the belt and bent hinge on the older doors we have on our garage. There wasn't a lot of profit in it for him, yet he treated us like old friends, was more than fair and got parts changed out as soon as they were shipped to him. Great business! Kelli M read more

They are so professional. Eric came to my house as he promised and took less than 3 minutes to program my garage remote control and car remote control. More important, Eric is so knowledgeable and very polite. So lucky for me. read more

I contacted Eric, of Peterson Garage Door, because my brother and sister-in-law raved about him and he was awesome. He fixed what I asked him to fix and he also replaced a part that needed to be replaced. What was cool was that he actually showed me why it had to replaced. It wasn't about trying to charge me for something that wasn't necessary. It was about ensuring that my garage door was working at its best. I would definitely go to him again if I had problems with my garage. read more

An urgent issue arose and Eric was the only service that immediately picked up the phone -- not only was he quick to help but very warm & friendly. I ended up having to cancel because our original installer wanted to check it out but he was very gracious about it and offered some advice and said I could call if I needed anything. I would definitely have Eric help with anything in the future! read more

Amazing service! Fast, highly responsive, explained everything and how it all worked together. Talked me OUT of things I did not actually need to do. Very competitive prices. Will absolutely be using them for all of my garage door needs. read more

Prompt. Courteous. Efficient. Successful repair in short time. Replaced springs, cable, motor gear. Fair price. Will call again if needed. read more

Our garage spring broke on a Sunday. I left Eric a voice message Sunday night and he was able to come take a look Monday morning. In addition to replacing springs, our belt teeth were also worn down so we upgraded to a new garage door opener with new belt. Eric was very straightforward with costs, even encouraging us to take a look at the various models before making a decision. He offered to give us a discount too for replacing both springs and the garage door opener. We ended up going with the newest LifeMaster that has remote access, a 360 LED light, and a video camera. This was a little more expensive than a basic model, but totally worth it to us! We've already utilized the Amazon Key feature and think we'll probably only have Amazon deliver straight into our garage from now on. Eric was very respectful and a joy to interact with. Would definitely recommend him to anyone! read more

Garage door spring broke on April 30th at 6pm. Sent a request via yelp. Eric responded back quickly as well as others. He was very knowledgeable and respectful in the communication regarding the issue. Sent him a few pictures and he clearly articulated the issue. Scheduled time to see me on May 1st at 12pm and he was done in 30 minutes. Shared tips on how to prevent spring breaking going forward and price was more than fair given the other quotes I was receiving from other garage door repair companies that responded to my request. HIGHLY RECOMMEND if you live in the Arcadia, Sierra Madre, Pasadena area. read more

When my 20 year old garage door opener stopped working and made a loud grinding noise, I assumed I would need a new one. I called a few places to get a quote for a replacement. Petersen's quote for a new model and installation was very reasonable compared to others I called that wanted twice the amount for a similar unit without installation. When Eric arrived last weekend, he was very pleasant and professional and masked. When I described the issue, he listened to the grinding and told me that, in his experience, my unit probably only needed a small part replacement. He checked the unit, showed me the broken part and said that he could replace that part for the cost of a service call (about 1/8th the price of new unit) rather than replace the whole unit. He felt that the unit still have useful life. He also said that he would apply the service call fee to the new unit if my unit failed again within 3 months, and I decide to change out the unit. I suspect most people would have just installed the new unit that I asked for rather than diagnosis a problem and repair. Today's mindset seems to be replace rather than repair (which is why I thought I would need a new unit). In less than an hour, Eric changed out the part, reassembled then unit, secured, tightened, and lubricated the track so now it operated even more quietly (I have a screw type opener). Thank you for your great work. read more

it's 2023, and I'm really pleased that Peterson Garage Door continues to deliver prompt exceptional service and workmanship. We encountered an issue, and they promptly made the necessary repairs, and our garage door is good as new! They're locally based and we highly recommend them! it's a shame that Yelp only allows a maximum of 5 stars... read more

Our garage door center rail's screws completely came off from our wall. Contacted Eric and he fixed it on the same day around lunch time. Great service A+ and will definitely call him again in the future for any garage door issues. read more

Peterson Garage Door - Garage Door Services Near Me

Very knowledgeable and helpful. No need to buy a new opener. He made some adjustments and it ran better.

Honest, professional, prompt, friendly, and extremely reasonable pricing. Eric helped me replace the garage door opener and took time explaining the system after installation. Eric will always be my garage door service person from now on. read more

Eric Peterson installed my garage door opener last year. My garage door stopped working on a Saturday a couple of days before we were leaving on a trip for two weeks. Eric's office is closed on weekends so I left a message. He called back and said he could come by. I described the problem and he said it would cost about $100 to fix. I didn't want to interrupt his weekend so I found a company that would come on Sunday. The technician came and quoted $375. I asked what the hourly rate was and he said it was by the job. I was pretty sure that the only problem was putting the cable back on the reel. No replacement parts. I said no and canceled the call. I contacted Eric and he said he could come by in a few minutes. It took him about twenty minutes to rewind the cable and test the door. He didn't charge me anything! I definitely recommend Eric for garage door installation and repair. read more

This was my second A+ experience having my garage door repaired with this company!! Eric called me back the same day and was able to fix the track which had broken off from the motor. The turn around time for this repair (10 minutes) was most appreciated because I am 9 months pregnant and it's become difficult for me to manually open and close the garage door. He comes prepared and is very professional, friendly, efficient, thorough, experienced and honest. I am very grateful and happy to recommend contacting them for garage door needs! read more

I have used Eric a few times over the years for door/opener installations and repairs. Eric is always prompt, pleasant, does quality work and charges a fair price. I contacted him yesterday after a strap on my door had broken. He was at my house before noon and had my door working properly again within 30 minutes. I highly recommend Eric for any installation or service of your garage door. read more

I adore Eric !!! I've used him twice for 2 different issues and each time his fix is done so fast and efficient. He's so familiar with the arcadia area and even knew previous occupants of the house before me. I feel so confident with his expertise and dealing with him is always such a pleasure. His prices are fair, he's very mindful of what he charges, and he explains things so transparently. HIGHLY RECOMMEND!!! read more

I had another great experience with Peterson today. My garage door was acting up, unable to close all the way and flashing the light 10 times (Liftmaster). The gentleman that answered the phone knew exactly what was going on. The sensors at the bottom of the rails were getting triggered because the movement of the door bends the track as it approaches the ground. The bending causes the sensors to lose alignment and the door immediately reverses direction thinking there is an obstacle in its path. He advised me to loosen the wingnuts holding the sensor and realign it. 10 seconds later, my problem is solved! A dishonest vendor could have easily cheated me, but Peterson helped me for free over the phone. Thank you again!! read more

Excellent service! Eric arrived when he said he would. He was able to get my door back on the tracks quickly and lubed it as well. Fast, efficient and honest pricing. I would definitely use his services again. read more

Called Petersen for a routine garage door maintenance/tuneup. Eric showed up right away, serviced my garage door and did not try to up sell me on anything I did not need. So refreshing to work with someone who is honest and straightforward. Will definitely be using Petersen for any future needs. read more