I'd had a bad experience with hot tubs and swore never again. But my wife suggested Roto Spa who…read moreare in our area so we went for a visit. Always listen to your wife. The Roto Spa tub met all of our requirements; reasonably priced, low maintenance and reasonable maintenance costs. We just finished our third year and couldn't be happier. The after sales customer support we have received from everyone at Roto Spa has been exceptional.

Our brand new (first time owners) hot tub was deliverd today. The 3 gentleman were very friendly,…read moreinformative and professional. They cleaned up the packaging that came on the hot tub. The put the hot tub exactly where we wanted it. Explained everything that they needed to and answered all questions we had. Highly recommend them. We can't wait to get it all set up!!! Thank You Ted and Cindy Foster

If you like shitty service... Then then definitely buy your tub from these guys…read more Been waiting a year for side panels on my spa. Same excuse All all the time " I'm new in the service department, but I will definitely help you out" Had other issues regarding leaks and pumps Only to take care of them myself due to a lack of response from the hot tub people I have asked to speak to the owner multiple times only to get shut down. It seems as though the owner is hiding behind his employees and does not want to hear about service complaints. Quite embarrassing if you ask me. Can't even imagine not getting back to my customers more than a day later. My tub currently has no side panel which is exposed to rodents and Weather. Once again... I'll take it up on myself to clean it up I rarely rarely write bad reviews... I'll always give the business a benefit of the doubt. But in this case, these guys are just bad to deal with. Stay away!!!!

I have read some of the others reviews. My experience was entirely different. Purchased was made…read morein April 2020. I did wait around for a specific person that I had talked to on the phone. I was offered assistance a few times while I was waiting. I purchased a GardenSpa hot tub. It was delivered, expertly unloaded & moved into place, he started the tub. Couldn't have gone smoother. Price was significantly better than the same tub elsewhere. My only concern was it was my first tub running on 110 vs 220. I does take longer to heat up but it has performed well so far & we have been using it all winter long. It keeps the heat at 104 -105 no problem. Definitely a 5 star experience. I have recommended them to 2 of my neighbours. Aqua Bay

Once again visited Aqua Bay Belleville looking to spend around $3500 to $4000 on pool equipment…read more We stood waiting - looking aimlessly about trying to attract the eye of a member of staff Over the next 10 minutes at least 6 members of staff walked past us Eventually one said "you ok?" (A little odd we thought) - "good afternoon" I said and went on to explain what we were looking for without going into whether I was"OK" or not. The guy had no clue and said "you'll have to wait for Jamie" who was clearly busy with another customer After a further 5 minutes we left without any further interaction with any staff Unreal !!!

We recently purchased a Dundalk Leisure Craft barrel sauna for our cottage property from Rod at…read moreTubby's. From initial inquiries to final delivery Rod was pleasant and professional. We are still amazed at his skill in transferring the fully assembled sauna from his trailer to our site. I would recommend Rod and Tubby's without hesitation for your hot tub and sauna needs.

I started using Tav Pools about two years ago and have always received outstanding service. They…read moreare the best pool store in the area. Jim Scott

I've been a customer of Tav Pools for years, and Tav and Frank always delivered outstanding…read moreservice. Since the sale of the business, the customer service has noticeably declined. I recently purchased equipment from the store, and when I needed help with an issue, the new owner redirected me to the manufacturer instead of attempting to troubleshoot or assist. His staff also gave me the runaround rather than trying to resolve the problem. I ultimately had to call someone else to fix it. If you're buying equipment here and are told it comes with warranty and support, be aware that the level of service is no longer what Tav and Frank once offered. Unfortunately, I would not trust this pool store anymore, and there are plenty of reputable pool companies in the Durham area that still value their customers.

Placed a call into Dynasty Pools & Spa had the pleasure speaking with Megan we had an issues with…read moreour sand filter ... call placed at 10am by 2pm John and his lovely wife arrived and we were taking care of within an hour. So impressed will diffidently be going back.

Very helpful, and knowledgeable in diagnosing and guiding me through multiple issues I found in my…read moreold pool. Now my pump/filter are running top notch, and the water is crystal clear!

Save yourself the headache and don't shop here. The customer service is a joke. They dodge…read moreresponsibility and ignore valid complaints like it's company policy. Definitely don't pay for delivery. They'll mess it up and then ghost you when you ask them to fix it. It's clear this business is in decline, and frankly, it's no surprise. Three strikes and you're out, Peterborough Landscape and Supply. We're done here.

Quite possibly the worst customer experience ever. If it was possible to leave - 1 stars, I would…read more It took them 6 weeks to replace a simple seal on the wet end of my hot tub pump. This may sound foreign to you, but this apparently is what their businesses is about.... Selling and repairing hot tubs. According to the tech, they repair hundreds of pumps per year. They broke the impeller, trying to fix the seal problem, tried to say that was the cause of the leak, charged me $130 to replace the whole wet end, replaced it with a new one (but it was the wrong model for my electric motor which now leaked worse (when I took it home to reinstall) than when I originally brought it in for repair). Then somewhere along the way they lost my contact info (it was only because I happened to wander into the store one day after 3 weeks to ask what the delay was). Then they finally ordered the correct wet end but couldn't figure out how to install it. When I asked the owner Joe Hashem what he was going to do about it if he couldn't get the new wet end installed, he just shrugged his shoulders as if to say that it was my problem. In the end, they managed to get it fixed, and they told me that they would give me a break and wouldn't charge me for their labour! Seriously folks, DO NOT GO TO THIS BUSINESS!! You have been warned.

Clear choice is a good pool store.They installed my inground pool 10 years ago, subcontracted all…read morethe stonework and landscaping, and have serviced the pool ever since. occassionally the store is a bit busy in the summer but overall they are great. Joe Hashem is very professional and their customer service is very good, despite being quite busy during the summer months. I would definitely refer them to a friend or colleague.