Their horses are lovely, but be careful when dealing with them. Their quality control can waver, as can their customer service. If you're not one of their regularly large ticketing customers you can feel ignored, not getting attention during sales, so you're unable to get the horse you want. If you get the worst treatment, like I sometimes do, they even ignore your customer service requests! Countless times have I bought something and then sent an email because I wanted to know what time it would be shipped or be ready for shipping and I have been ignored, or even Facebook messaged their employees on the Facebook page. I have also received models that clearly have had flaws that should have been noticed as well before they were sent to me. I personally think I will not be doing business with them much anymore and buying second hand due to these interactions. read more