I had a horrible experience at this dental office and I don't recommend it…read more I believe this was my dental office for a year. I had come here a couple of times for a cleaning and some x rays complaining of tooth pain. There was a specific doctor I had seen on this particular day for tooth pain. I don't remember her name and she didn't work much longer at this dental office after this incident happened. I went in for tooth pain on this particular day. When I got to the office, they did a visual check of the area where the tooth was that was in question. I couldn't pin point exactly which tooth but had an idea. It turns out, I was correct on which tooth was causing the pain. The technician took an x-ray and brought me back to the room to wait for the dentist to look at my x-ray. *I didn't see the x-ray that day! The dentist didn't ask or offer me to look and I didn't think to ask. The computer was behind my head. The dentist proceeded to tell me she didn't see anything on the x-ray and saw no visible signs of decay or anything unusual. She told me to come back in 2 WEEKS if the pain persisted or didn't get better. Welp, 2 DAYS later, I woke up with serious pain and swelling of the right side of my face! The side where the tooth was in question. I scanned around the left side of my mouth with my tongue to discover something that felt like a PLUMP BLUEBERRY! Oh, of course it's Saturday and I have school all day! I called the dentist and said I needed to be seen right away and explained the situation. They saw me in 30 min with a different dentist and she informed me I had a tooth abscess and they needed to drain it immediately. It was so tender, swollen and painful they could barley numb me to drain it! It took quite awhile and a lot of pain!! I asked why the previous dentist didn't catch the start of this 2 days earlier. She said it's not always possible to see the start of an abscess. We looked at the x-ray together and quickly discovered the tooth in question was not even in the x-ray that was taken!! The technician didn't get all the way to the back of my mouth and the tooth that has the abscess wasn't included in the x-ray! Why the first dentist didn't catch this is beyond me! I was livid! I said, well there's no way to know if it could've been caught because the tooth isn't even in the x-ray. They ended up waiving the emergency fee and charged me for the draining of the abscess and a couple other things. With that being said, I was charged some other fee or a higher fee than normal for this procedure because it was an emergency visit. Insert eye roll. Oh and insurance only covered part of it because it was an emergency visit. Insert another eye roll. Anyways, I kept coming to this dental office as long as the new dentist I saw would be my dentist. I had a root canal done, maybe 2. Don't judge me. She was great, but I could not stand the receptionists and BILLING! After almost every visit, i'd receive a bill in the mail saying I owed more money even though I paid what they said I owed at my appt. Please, get it togethe

I've been seeing Dr Potempa since I was a kid. He's easy to talk to and doesn't give you any BS…read more He's the type of provider that doesn't push anything you don't absolutely need. It's this trust and reputation that keeps me coming back. Even at a time my insurance didn't work here I still came and paid out of pocket because this office is that good. I cannot recommend this place more.

With a new job and a change of dental insurance I was in the market for a new dentist office when I…read morecame across Batavia Family Dental, on the list of providers. I am very happy with how things worked out, and I would highly recommend then to anyone looking for a good place to go. The first positive is ease of scheduling. As a new patient, I was able to get an appointment scheduled in just a few weeks. At past places, it has always seemed like it can take 6 months to get an appointment scheduled at a "good time." As a teacher I don't like taking time off for appointments, so I try to go 3:30 or later and those are always booked, here it was easy to get an appt relatively soon. The staff was very friendly. The hygienist who cleaned my teeth was very personable, she talked and was friendly, but didn't go overboard. Sometimes I find the hygienist gets too talkative when they have the tools in your mouth and it is a pain to talk, didn't find that here. They didn't suggest all sorts of work and things that needed to be done. My teeth aren't perfect. But I brush twice a day and try to floss most days a week and I feel that I have pretty good oral health. But some of the places i've gone seem to always suggest lots of different things I should have done, and I'm never very certain on if it needs to be done or if they just want to make money, but I didn't see that here. Overall, I am definitely not someone who loves going to the dentist, but the people at Batavia Family Dental made it an overall good experience.

Dr. Steve and his staff are friendly and professional. They make what could be considered an…read moreunpleasant experience tolerable if not enjoyable. They are open late in the day which makes appointments doable without taking time off from work. My family of six have been patients here for the last four years and I would highly recommend them to anyone looking for a new Dentist.

Every single aspect of the appointment is a professional, perfected, and PERSONAL experience. New…read morepatients receive a full dental/head scan, tailored consultation, and immediate results reviewed with the doc. She treats your whole self from the teeth...just do a google search about how your teeth and dental health affect your overall health. Yikes! You cannot afford to leave things untreated. Her staff is sweet and every single person is so healthy and vibrant. There's an old saying 'you are the company you keep' - and it shows. It just feels good to be in their sparkling clean and well organized dental office! They explained everything along the way and were SO pleasant to talk with. They are the kind of people you would easily make friends with. Side note: coming from San Diego, home of the holistic and healthy, I was concerned about finding a skilled dentist in Buffalo who provides unique and technologically advanced solutions. Most dentists cram 'standard of care' down your throat to turn and burn insurance premiums - especially in a smaller city not necessarily focused on health...Dr McCarthy and her entire team are MORE than I could have hoped to find here. She is THE BEST dentist I've ever seen and I trust her as a partner in my overall health care.

I found Dr. McCarthy to bring professional and caring. Visiting the dentist makes me very…read moreanxious but I was immediately at ease with Dr. McCarthy. Highly recommend!

Absolute best experience I have ever had with a dentist and I am 66 years old. My go to dental…read morepractice from now on

Prompt appointments, very friendly staff, and awesome dental work. Dr Froebel is very…read moreknowledgeable with his work.

Worse experience ever!! I went in for a replacement retainer. My original retainer came from…read moreFlorida, I needed to find someplace new as I have relocated. I was "sale talked" into an Invisalign Riviera Retainer for half the price with 4 retainers...I was "sold" I had problems with the retainer right away, I was told it was something wrong with me not his retainers! I of course had to find a new orthro right away all my teeth where now moving. original braces where 10 years ago that was not normal. I just wanted a new replacement retainer!! I have never been dismissed so quickly by a doc after he got my money! I am now in new braces from a different Orthro as the only way they can stop my teeth from shifting from the Invisalign retainer was to get them back to where they were before 07/14/2025 ! On the plus side it is a very beautiful office!

I truthfully couldn't say enough great things about Bateman orthodontics! Dr. Bateman has the most…read morewonderful staff, everyone is so friendly! From the front desk, to the dental assistants and the lady that helps set up financing! I know i can be a pain when it comes to my teeth, but Dr. Bateman is always patient and honest with the friendliest demeanor. I genuinely recommend Bateman Orthodontics to anyone looking for ortho services!

I recently moved from Buffalo to South Carolina so had to find a new dentist. At my initial exam,…read moremy new dentist commented on the "excellent quality of whoever did my dental work"...something he doesn't always see in new patients. My thanks go to Dr. Rob and his team!

1st time here DYLAN…read moreBRADFORD (dycool2015@yahoo.com) I went here for the first time thinking, that the dentist were going to be like some other dentist organizations, but I was wrong! There were gentle, they started conversations, and after your appointment is done, you get a free toothbrush, floss, floss case, and toothpaste! Definite 5 stars!

Dentist and the Assistant are very friendly but the Office manager is not. Angry with me for…read morechanging Dentist because they are out of network, the end of my sons son's visit today she told me to have a good day and i could leave now. Cutting me off when asking about making the next 6 month appointment for my son. This isn't the first time she was passive aggressive, rude and condescending. Good thing An appointment wasnt made.

This is the best dentist anyone in my family has ever been to. They helped my sister out on…read moreChristmas Day! They have a real interest in their customers and keep up to date with journals, research, and equipment so you know you're getting the best care. Even my family out of state will schedule appointments while they are in the area. On top of all that, their prices are reasonable even without insurance. You have no reason to go anywhere else.

My husband and I had our first visit today, October 5, 2021. Everyone wore masks and they took our…read moretemperature. Seats were set apart and the tropical fish tanks were fascinating. The dental nurse and lady Doctor were very professional and efficient. We had our 360 xrays done, bite wings and a cleaning, all done the same day. I was delighted to get so much done. Everyone was very friendly and helpful. We got our toothpaste, floss and toothbrush and headed home. A great first visit! Mike and Anne.

DR hrab Kevin is a sadist worst dentist I've had in 40 years…read more You are held prisoner in his room while he makes you wait 40 mins to meet you. You are not allowed to watch Tv .You are not allowed o ask questions .you are not allowed to complain of pain. You are not allowed to walk around no matter how long he keeps you waiting. .he doesn't introduce himself , You are not allowed to have TMJ it interferes with how fast He can work. He talks down to women. He is in the wrong line of work. . He offers no comfort on,y stress and waiting .