We thought my pup ate some of my meds. I called and had me bring him right now. They done so well…read morewith anxiety driven fur baby. Great pet experience and the over me knowledge information for my boys!! Thank you!! I got home and found the medicine however they were quick to get Clyde in and take care. This will be our forever pet Dr's. Thank u again from the bottom of my heart

I am frequently asked which Veterinarian Hospital I would recommend. My response is 100% you guys…read more Thank you for the attention you give my big ole fur babies!!

As I'm reading a lot of positive reviews, I feel like I was cheated when I went into the vet clinic…read moretoday for the very first time. Thank goodness I am not a local and do not have to depend on this vet on a regular basis. Upon first walking in, the atmosphere was nice. I was greeted and asked how I could be helped. I explained what I was there for, and that's when the issues began. I was there to drop a dog off to be boarded, which was set up days before. There were several communications between me (the foster), the dogs owner, and the vet clinic about the dog being boarded and the situation, yet when I walked in, no one seemed to understand what I was talking about. I learned that proper records were not being kept and notes in files were not being made, which is the excuse they gave. Is that the kind of care you want to entrust your beloved pet with? Not very professional. After I got the receptionists up to speed and they called someone to come take the dog, I explained she had a crate, food, food bowls, and toys that she needed. Minutes later the dog was taken away and I was dismissed. I asked "What about her stuff?" "What stuff?" Is what the receptionist snapped at me. I was amazed at her attitude. I explained the stuff, AGAIN, that I had mentioned just minutes before. She obviously hadn't been listening, not very professional at all. She then told us we could just bring it in, so my husband went out to the car and brought in the very heavy crate. At this point, another receptionist had shown up and was sitting behind the counter. I was holding the door open for him as he carried the crate in and he said "Sorry, it's a little heavy. Where would you like it?" After he said this, the other girl receptionist, which I was looking straight at, looked at him and rolled her eyes. That was very disrespectful and uncalled for, especially since we hadn't even dealt with her and all he was doing was bringing in the dog crate. I walked out of this vet clinic absolutely disgusted with the two girls at the front desk. They were rude, unprofessional, and clearly do not know what they are doing. They do not upkeep records nor make proper notes in files. I wonder what type of records they keep on veterinary care, let alone a simple boarding. I have no comment on the actual Vets who work there, nor any other employees. Just the two girls who were at the front desk at the time I walked in which was around 11:10am on 04/28/2018. I hope management can see this review and proper actions can be taken.

I am new to Grayson County, Elk Creek, VA. I have 2 dogs and 2 cats and was looking for a caring…read morefacility to transfer my pets care to, as well as, needing a vet to check my pet out today. I was pleased reading about the 4 veterinarians on staff here and called about 1:00 pm to inquire about my 5 year old cat that may have a stone or just a UTI because of his behavior yesterday and getting worse today. I asked the receptionist if one of the 4 doctors could see him today to determine what problem he is having and treat him. This facility seemed like the facility I have just moved from that provided care to all of my pets for 28 years, however, I was placed on hold while the receptionist checked with the doctors (4) to see if I could bring him in. That was a very short hold and she returned to the call and told me all the doctors were in surgery today, in fact, they do all their scheduled surgeries every Monday and Friday. She said that she would have to refer me to a clinic in Christianburg, VA. As I was shocked to hear that no one could see my pet because they were all in surgery all day, I went to ask the receptionist why all 4 doctors were in surgery today and did not have a veterinarian to look at any other pet and rudely SHE HUNG UP on me. Having worked in fields myself where you first deal directly with the customer, client, patient, etc, that sets the tone for the business and how it works past that initial telephone call or first person at the desk you sign in at. It is that first person's attitude and behavior that will turn potentially long term clients away. This receptionist was rude and she certainly had zero concern for my pet and his well being or me as a potential new client. I will never recommend this facility to anyone just visiting or relocating to the area. When a call comes in to a practice or the door to a practice opens the first person you speak to, usually the receptionist, will make or break the business. This receptionist certainly would not work for me and if the doctors at this location only do scheduled surgeries on Mondays and Fridays, why are they open to have a receptionist take calls if there is nothing they can do outside of their scheduled surgeries on Mondays and Fridays? This facility should take a look at how their receptionist handles calls and their hours of operation since they are unavailable on Mondays and Fridays to see anyone outside of their scheduled surgeries.

Excellent experience with this clinic. I was having a hard time locating a practice that…read moreunderstands what is specifically needed for pre-breeding clearances registered with OFA. They did. They were clear about their policies and practices was well as pricing. They understood the process and went above and beyond to make sure that a blood sample was shipped to the proper facility for testing immediately. Vet took plenty of time going over the xrays with me before submitting them to the health registry. Their entire staff was friendly, courteous, knowledgeable and above all- happy. They seemed genuinely pleased to be at work and didn't skimp on the snuggles for my large breed dog. Your pets are in good hands. They'll be seeing more of mine!

New Dr`s at the vet are awful. This used to be A#1 vet now they over charge & have no respect for…read morethe owners' feelings or how they present your fur babies health issues. I left feeling that my dog would die in a matter of months and there was no hope. The Dr`s answer: They only live so long. I was in tears my husband told me we would find a way to help our baby. The Vet here said I should take him to another vet for a scan. Acted like it was no longer her problem. Then after charging us almost $500. They had the nerve to send me a survey that I answered honestly - they dropped us from their care & also from getting our fur baby's meds from their on-line pharmacy. So now we are trying to find another vet before he runs out in a couple of days. Just in case you are wondering how they drop you: They send a certified letter. Cold/ heartless/ dr`s work here if you can call them Dr`s, if you want your fur babies to die by all means take them here. The best ones that used to work have all retired. AVOID THIS PLACE AT ALL COSTS!!

Professional and compassionate care. When there is a concern they will make sure to help and even…read morefollow up the next day or two.

Dr. Freeman & Lawrence took care of my cat for 17 years. When it was time-- they provided a…read morecompassionate end in a nice environment for me to grieve. They loved her as much as I did.

I want to HIGHLY recommend the Radford Animal Hospital to anyone who is looking for excellent care…read morefor their pet. We lived in the area for 10 years and the Radford Animal Hospital cared for our pets. The whole staff showed great a caring commitment to us and our pets. We have now moved and are looking to obtain the same level of care. I hope this helps you in your search. -Robert R.

Dr. Newman was the best bet around and we really miss him. But RAH continues with the best pet care…read morein the NVR. Our dog is very nervous about vet visits but the are kind and keep him calm. He has even become a fan of visiting Karen at the puppy hotel (boarding) when we can't take him on trips with us.

My poor husky was hurting because I couldn't find someone to groom her without putting her under…read more These wonderful people took her in and got her feeling so much better! She looks and feels like a whole new dog! Aka puppy!!

Fantastic groomer & boarding services! Lisa is the ONLY groomer who has been able to calm our…read moreShitzu enough to properly shave around her face and eyes. We love her!!!

Great staff and great prices! U will have a wait because they take walk ins not appointments!…read more Worth the wait!

I've owned dogs for more than 50 years and have been to many veterinary practices during that time…read more When we moved here, we tried other clinics but were disappointed. When my yorkie-poo became sick, I brought him to Wythe County Animal Clinic after hearing such good things about them - and I'm glad I did. He was diagnosed with heart failure, and both of the doctors, as well as the entire staff, took excellent care of him. Even though they are walk-ins only, they always saw us quickly. Everyone was so kind to both Puffit and me, and their compassion meant a great deal during a difficult time. If I could give them more than five stars, I would.

Unbeatable Service. First of all, mask wearing is optional for customers who are not able to wear a…read moremask. Just being allowed to shop without being harassed about a mask is a relief. However, the customer service extends beyond wearing a piece of cloth that prohibits normal breathing. All of the employees are courteous, friendly, and professional. The manager of the store personally carries out items that are heavy. The kindness of this manager cannot be overstated. I was stung by a wasp outside the store and needed assistance. The manager kindly gave me first aid without thought of my face cover. I am so glad these type of businesses exist. I am always grateful for kindness and common sense.