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    Petco

    2.9 (109 reviews)
    Open 9:00 am - 9:00 pm
    Updated 3 months ago

    Services - Petco

    Private dog training

    Bath and groom only

    Petco Photos

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    Reviews With Photos

    MichoRizzo graduated AKC STAR-Puppy Level -TRAINER: Anna & sidekick Rio  (The best ever)
    Giovanni B.

    I rated a 4star mainly because their Pet Trainer Anna is an awesome trainer. She has taught my stubborn MichoRizzo the basic and even he graduated the AKC STAR program. He still knows the commands. We are to set up his Good Citizen course soon--can't wait. We got a good deal for both courses. As far as the store goes, they would get a 2 from a 3 since I have ordered for pick up and they have either given me a wrong item or substituted without informing me. The last time I ordered the ice cream and also some doggy cleaning wipes. When I picked up my order the staff took out my order from the freezer which made sense for ice cream. But the cleaning wipes were frozen and once I thawed it out: there was no using the product since the wipes have dried up more. Lastly, If this was up to pet smart grooming --I would've rated a one star since Vanessa who was young and now seems she's a manager refused to groom My dog claiming he was under medication which he wasn't. I was suggested to use petsmart hemp style treats so that he remains calm which is marketed for said reasons. She stated that's consider sedation and that they have to cancel my appt after waiting over a month. As a healthcare worker and married to a nurse--sedation is different than what Vanessa was stating. Also why would Petsmart sell a product that is specifically meant for calming your pet for grooming--but yet; pets are denied service. In no way shape or form was my dog "sedated". In fact, he was calmer than usual and playful. I find it her service could have been better. But that is why I groom him elsewhere.

    Derpy
    Mona P.

    I have a 8 yr old Pom/Terrier. She has anxiety and is not very great with the whole let me touch your paws. I had stopped taking her to Petco Grooming for a while after one of their main groomers left . I recently returned to grooming my baby here . After a bad experience at a well known groomer. I have never worried about the safety of my baby nor the capabilities of the staff . Hummingbird has been her groomer and she is an absolute gem !! Friendly , informative , and takes good care of Derpy when she is there . My baby always smells so fresh and her fur is all so soft . She even lets her trim her nails which for me is a totally I'm sold !! . I like the convenience, and the staff . We will continue our grooming journey here with Hummingbird ( Jeannine ) . Thank you for always taking such care with Derpy !

    Erika C.

    Don't take your pets here at all!!! I have been taking my puppy for grooming at other locations and they been beyond the best!! This week I took my puppy of 3 months on Friday morning 11/03/23 for grooming and he was walking and running perfectly fine. After 30 min of being there I get a phone call from a staff saying to pick my puppy because he was injured and they couldn't do the services at all. How does that happen when my puppy was perfectly fine. Sadly now my puppy has been limping since I got him. This Petco and staff don't care for your pets at all if you want a good service just stay away from this place and go somewhere else.

    Unnecessary shaving by Elijah, the laziest groomer and approved by Paige the manager.
    Holly R.

    Terrible grooming experience with Elijah and manager Paige. Be warned, if your dog has even the smallest matt that could be easily brushed out, they are too lazy and will SHAVE everything off instead. My dog was brought g t in fully brushed before her appointment to avoid any unnecessary shaving. I picked her up terrified, haircut uneven, and the "report card" read she is calm and cooperative. And when I expressed my concerns to the manager, she could literally care less and only talked about how I "signed the disclosure form" that Elijah misspoke about (he said he would "cut out any matting, but apparently it says they will "shave," which is how they ended up shaving all of her face). I've taken my dog here for years under the care of Vanessa, but ever since she left we have had horrible experiences. Petco, please don't rush these grooming and praise your groomers for rushed, poor quality, lazy haircuts.

    Plants (and this cool moss thing that goes around the drift wood) I got from this petco are awesome and I will definitely buy more.
    Katsumi W.

    Wish I could give this place 6 stars. Shocked that it only has 3 star average. Easily the best petco I've been to and that's saying something bc I like most Petco stores. Special shout out to which ever manager I spoke with the other day when I had to return a faulty tank that had a crack in it that was hidden under the sticker it came stuck to it. She was really amazing, patient, and kind (even though I didn't have a receipt she found me in the system with this LONG string of numbers that comprised my purchase ID#) and, even though the cashiers are sometimes understaffed during a busy time, they are always so nice and patient with all the customers. But also, their aquatic section is beautiful. It's obvious they care about the fish, the water is crystal clear whenever I go, their aren't a bunch of dead fish in the tanks (cough cough Natomas Petsmart) the aquatic plants in the tanks look so well taken care of it's hard not to buy them all, and they respect your time instead of rambling on or subjecting me to an interview/interrogation about whether I'm worthy of their fish before purchasing (cough cough Natomas petsmart). Obviously it's a good idea to check with customers if they have any questions or make sure they have everything they need to keep the fish happy/healthy and they do that here but in a nice, productive way.

    Services menu
    Charlene G.

    I always enjoy coming to the Petco because the customer service is always on point. I could be slightly biased because my dog is the cutest dog in the world, but they take such good care of my fur baby in the grooming department. Booking grooming appointments is super easy online, but it's also nice that they put you on a cancellation list and actually do call you if an earlier spot opens up. Another plus about this store, is that it's always clean and organized.

    After

    The grooming department here is AWFUL. I have been taking my pup here since I got him at 10 weeks old. He is very hyper and has a hard time sitting still, but I continued to take him in MONTHLY for hair, nails, and teeth. Winter rolled around and my little fur baby decided he really loved sweaters .. but with the amount of hair he has, he quickly matted! I tried brushing him out the best that I could before turning to them for help, but she said that his skin was getting so irritated the best thing we could do at that point was to cut it short. Little did I know that meant taking him DOWN TO THE SKIN, but that's another story. Fast forward five months, and he finally has hair again. I have FOUR different brushes that I use on this dog on a regular basis. The second I bring him in she tried to say that he was "oh so tangled". Mmm, SLIGHTLY tangled .. MAYBE!! She sent me a text four hours later saying that she did the best she could, but that I needed to be more consistent about bringing him in. Uhhhh .. I was consistent until YALL SHAVED HIM BALD!!!!!!!!!!!!! So I go to pick him up, and they won't even let me see him until I go pay. I know my boy doesn't sit still, so I tipped her very generously for her time and effort!!!! I go back and show my receipt, ONLY FOR THEM TO BRING OUT A COMPLETELY SHAVED DOG!!!!!!!!!AGAIN!!!!!!!!!!!!!!!! Not only that, but they left his face with FOUR INCH hair, talking about he is "too unsafe to cut"! WTH???!!! I decided to call back the next day and ask if they had time to fit him in and try to touch up his face so that it at least looked like the rest of him, only to receive a VERY RUDE text message blaming me for not being consistent. NOPE! NEVER AGAIN! I pay $85 to these groomers, on a REGULAR BASIS! Though she did say that I could go back for her manager to try to cut his face "to my liking", I absolutely will not ever let this group of people touch my dog again! After reading their reviews on Yelp, SO MANY PEOPLE have had the EXACT same experience here ... picking up bald dogs and they blame the dogs behavior or the owner. This is terrible, terrible customer service! Y'all need to learn to take responsibility for yourselves and stop blaming your PAYING CUSTOMERS!!!!! In less than 30 seconds, I have found SEVERAL four and a half and five star groomers in the greater Sacramento area. This Petco's convenient location is no longer a factor - we will be taking our overpriced hair cut premiums elsewhere, thank you! My poor dog loos like a damn fool for a second time *BUT - I am compelled to say, that the rest of the staff here is great. My son and my pup know them well, and I have never had a bad experience with any of the normal staff! They are patient with my son who always wants to see the animals, and they help me dig for worms for our bearded dragon if there is not a good selection on the shelf (Friday around noon is delivery day) It seems like this feeling is mutual for many other customers at this store. Just stay away from the grooming department! Before and after pics .. just for the heck of it

    Su Y.

    I was disrespected by Paige, manager today. I was told that they have a 14 day return policy on their fish. I misplaced the receipt and know that we had the fish for 7 days. Anyhow, when I bought the fish, I included my petco reward account so I'm sure if they wanted to look it up, they would have it in their system to connect my phone number to the transaction date and receipt. While there, my daughter wanted another one to replace the one that died so we picked one up and went to rung it up. As we were waiting in line another employee asked to help and he accidently rung up the dead fish. I told him that the fish he just rung up was dead already. Then the manager Paige who was ringing up another customer from another register 6 feet away yelled out their return policies and accused me of trying to return the fish with "another employee". She was making a big deal and came over to the register to watch the employee rung me up. I asked her to give me some space and she refused to. Then I had to ask her again that I would like to pay for my things without her presence because I can feel her negative energy and the tension. She was standing next to me with close proximity without a mask. She was rude and disrespectful. She was discriminating against me just because I'm Asian. I'm sure if I was Caucasian like her, she wouldnt treat me this way. She was rude to her Co-workers as well and he was not Caucasian. I could tell he were scared to talk to her and did not even try to explain what had happened because she already came over with a presence announcing she's the manager and whatever she says goes. She comes across with this entitled title. Corporate should evaluate her closely because if she continues to work here with a negative attitude and being disrespectful to customers then I'd rather go to Petsmart to get my pets their goods. Also, she owes my family an apology for being rude to me infront of my kids. It's a shame my kids had to witness this. Even as I left, she threaten me to contact Corporate. Well, Paige, I did as you wished. If I could, I wouldn't give Paige and this store any stars.

    Michael C.

    So.... Look at the pictures, this was sold as "New". This was used, has hair all over it, it has obvious damage and marks on it as well. Just amazed at how they can throw a piece of tape on it and sell it like this....

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    Paige was awesome and went out of the way to help me! They always have everything I need for my pups and gecko. Thanks Paige!

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    Page 1 of 3

    Petco Reviews in Other Languages

    Ask the Community - Petco

    Review Highlights - Petco

    Darren signed us up for beginning puppy class and it was the best possible experience we could ever expect.

    Mentioned in 2 reviews

    Read more highlights

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    I believe Desiree saved my dog's life. And I know She renewed the joy of dog ownership for me. My…read more130# Dane began developing dog and people aggression at about 1 year of age. Before that, we enjoyed dog parks and meeting other dogs and their owners on our daily walks. She became aggressive during puberty. The Vet said let's wait to see what happens after the spay. Jade got more aggressive, not less. Desiree is a dog whisperer. When we met at our consultation, Desire walked into my backyard, and Jade snarled and bounded across toward her. I almost fainted watching my huge dog running toward her. Desiree did her trainer thing, and Jade completely relaxed. I watched Jade become putty in her hands within minutes, and I AM NOT EXAGGERATING. The training was detailed and extensive. My dog responds to me when I call her with a quiet "hey" when she starts to play with my cats or go towards the kitchen. She places in the house even when guests arrive, or someone rings the doorbell. Her PICA (eating non-food items) is almost completely gone. ( Jade is s/p a life-threatening bowel obstruction after eating a towel) She went to the dog park and played with a Golden until her energy was spent a few days ago. I can play with her off-leash and have confidence in my abilities to communicate with her. A couple of weeks after the training, Jade all of sudden began to be triggered by the satellite dishes and telephone polls on our walks. Well, you can imagine how difficult it became with aggressive barking and then refusal to move. I called Desiree, and she drove the 20 miles to my house immediately. She offered some recommendations, which I applied right away and I could see that the initial onslaught of fear dissipated over a couple of weeks. Desiree is professional, prompt, clear, and is phenomenal with dogs. It's been 8 months since training and Jade is an amazing companion. Thank you, Desiree

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    (39 reviews)

    Wow! What an experience! Our 7 month old puppy, Jones, had no routine or chill of any kind. He is…read morea smaller dog who would, nip, jump, and bark at EVERYONE. Our kids had a hard time interacting with him, and he wouldn't listen to any commands. After 3 weeks at prestige K9, he is a completely different dog! His overall demeanor is so much calmer, he knows what's expected and he's happy to do the work! He is listening like a champ to his commands, interacting with our young kids without jumping or nipping, and is sleeping in a crate overnight without any protest (he would NEVER sleep in the crate beforehand) we are so proud of all the hard work he's put in and are SO INCREDIBLY grateful for the trainers that worked with him. This was the best investment for our family! Don't think twice before using them, they are so friendly and helpful from the very beginning and that was ultimately why we chose them. Trusting someone with your animal can be challenging and I would choose them 100x over again in a heartbeat!

    Update: While we cannot go back and time and change my experience with this boarding facility, they…read morehave been very gracious and willing to rectify the situation post-stay. They have explained that their communication system will be updated and they have re-trained newer staff. They even refunded the cost of my vet bill to get my dog's injured paw looked at. I believe Prestige truly cares about their customers and dogs, and once changes are implemented, they will be a great boarding facility. I think K-9 Prestige has the potential to be good, but they really need to improve their communication and staff training. The initial phone call with Chelsea was positive and fairly informative about the boarding process. I called a week later to officially confirm the booking, and instead of having someone call me back to confirm over the phone, they sent me a text with a link to confirm the booking and pay the $100 deposit. I could've (and in hindsight, I should've) called again to get more information and ask more questions before officially confirming, but I had faith in the high reviews so I figured it would be okay. Three weeks later, I dropped my dog off in the evening. The man who greeted me didn't ask me any questions about my dog except for how much food he eats and if I wanted him to be walked around the property every day. I asked if that was an additional charge, and he told me it was not. I also mentioned that my dog could not get his ears wet during the bath at the end of the stay due to ear infection medicine, and the man told me that he would put it in the notes. He then proceeded to leash my dog and start walking him to the back room. I had to ask, "Is that it?" because he couldn't possibly just be walking away from me with no further information about my dog's five-day stay with them. At this point I had major red flags, but I was leaving on a trip the next day and really needed a place for my dog to stay. So once again, I figured I would have faith in the high reviews and trust that my dog would be safe with this company. Three days before I picked my dog up, I called to confirm that it was indeed put in the notes that my dog could not get his ears wet during the bath. When I called, no one answered the phone, and they didn't have a voicemail claiming to be Prestige K-9 (it was a generic voicemail message). I thought this was weird, so I didn't leave a message and figured I would try again in an hour or so. A little bit later, I got a text from the same number asking if I had reached anyone or if I still needed help. A text in response to a phone call is not really professional in my opinion, but I texted back in case they did not have someone readily available at all times to answer phone calls. When I brought up the fact that my dog could not get his ears wet, no one had any idea about this. They assured me it would be put in the notes this time. I also asked for an update to see how my dog was doing because he's a very nervous puppy and I think it's fair for a dog owner to want to know how their beloved pet is doing away from home. I was told that a message would be sent to the care team and that I would hear back from them. This was very strange, as I expected a direct line to the people who were actively taking care of my dog. Two days went by and I heard nothing. The morning I picked up my dog, I called early to triple check that he would not get his ears wet during the bath, and luckily this time they were aware. When I picked up my dog, I found out that the daily walks are actually an additional charge and that my dog was not walked, nor let out of the kennel run, the entire five days he stayed there. They also let me know he got a cut on one of his paws (which I later found out upon inspection was actually two separate cuts on two different toes). I understand injuries can happen with nervous dogs when staying in new places, but they didn't seem to do anything about the cuts and they were still bleeding a lot when I picked him up. They also wanted me to pay before I even saw my dog, which was ridiculous considering they couldn't give me any update on my dog's well being over the previous three days. The handle on the food scoop we left with his food also came back broken, which is not a big deal; it just adds fuel to my irritation with this whole experience. The team I checked out with were apologetic and professional, claiming they were having issues with their communication system between the office and the caretaking team and that the employee I checked in with was new. But when I'm putting my dog's life in the hands of strangers, technology issues and poor employee training CANNOT be an excuse for bad communication and misinformation. I believe the employees here do care about dogs, but until this company gets their act together, I will absolutely not be taking my dog back here.

    Petco - pet_training - Updated August 2026

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