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West Sacramento, CA

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Petco

2.9 (110 reviews)
Closed • 9:00 am - 9:00 pm

Services - Petco

Private dog training

Bath and groom only

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Derpy
Mona P.

I have a 8 yr old Pom/Terrier. She has anxiety and is not very great with the whole let me touch your paws. I had stopped taking her to Petco Grooming for a while after one of their main groomers left . I recently returned to grooming my baby here . After a bad experience at a well known groomer. I have never worried about the safety of my baby nor the capabilities of the staff . Hummingbird has been her groomer and she is an absolute gem !! Friendly , informative , and takes good care of Derpy when she is there . My baby always smells so fresh and her fur is all so soft . She even lets her trim her nails which for me is a totally I'm sold !! . I like the convenience, and the staff . We will continue our grooming journey here with Hummingbird ( Jeannine ) . Thank you for always taking such care with Derpy !

Erika C.

Don't take your pets here at all!!! I have been taking my puppy for grooming at other locations and they been beyond the best!! This week I took my puppy of 3 months on Friday morning 11/03/23 for grooming and he was walking and running perfectly fine. After 30 min of being there I get a phone call from a staff saying to pick my puppy because he was injured and they couldn't do the services at all. How does that happen when my puppy was perfectly fine. Sadly now my puppy has been limping since I got him. This Petco and staff don't care for your pets at all if you want a good service just stay away from this place and go somewhere else.

Unnecessary shaving by Elijah, the laziest groomer and approved by Paige the manager.
Holly R.

Terrible grooming experience with Elijah and manager Paige. Be warned, if your dog has even the smallest matt that could be easily brushed out, they are too lazy and will SHAVE everything off instead. My dog was brought g t in fully brushed before her appointment to avoid any unnecessary shaving. I picked her up terrified, haircut uneven, and the "report card" read she is calm and cooperative. And when I expressed my concerns to the manager, she could literally care less and only talked about how I "signed the disclosure form" that Elijah misspoke about (he said he would "cut out any matting, but apparently it says they will "shave," which is how they ended up shaving all of her face). I've taken my dog here for years under the care of Vanessa, but ever since she left we have had horrible experiences. Petco, please don't rush these grooming and praise your groomers for rushed, poor quality, lazy haircuts.

Plants (and this cool moss thing that goes around the drift wood) I got from this petco are awesome and I will definitely buy more.
Katsumi W.

Wish I could give this place 6 stars. Shocked that it only has 3 star average. Easily the best petco I've been to and that's saying something bc I like most Petco stores. Special shout out to which ever manager I spoke with the other day when I had to return a faulty tank that had a crack in it that was hidden under the sticker it came stuck to it. She was really amazing, patient, and kind (even though I didn't have a receipt she found me in the system with this LONG string of numbers that comprised my purchase ID#) and, even though the cashiers are sometimes understaffed during a busy time, they are always so nice and patient with all the customers. But also, their aquatic section is beautiful. It's obvious they care about the fish, the water is crystal clear whenever I go, their aren't a bunch of dead fish in the tanks (cough cough Natomas Petsmart) the aquatic plants in the tanks look so well taken care of it's hard not to buy them all, and they respect your time instead of rambling on or subjecting me to an interview/interrogation about whether I'm worthy of their fish before purchasing (cough cough Natomas petsmart). Obviously it's a good idea to check with customers if they have any questions or make sure they have everything they need to keep the fish happy/healthy and they do that here but in a nice, productive way.

Services menu
Charlene G.

I always enjoy coming to the Petco because the customer service is always on point. I could be slightly biased because my dog is the cutest dog in the world, but they take such good care of my fur baby in the grooming department. Booking grooming appointments is super easy online, but it's also nice that they put you on a cancellation list and actually do call you if an earlier spot opens up. Another plus about this store, is that it's always clean and organized.

After

The grooming department here is AWFUL. I have been taking my pup here since I got him at 10 weeks old. He is very hyper and has a hard time sitting still, but I continued to take him in MONTHLY for hair, nails, and teeth. Winter rolled around and my little fur baby decided he really loved sweaters .. but with the amount of hair he has, he quickly matted! I tried brushing him out the best that I could before turning to them for help, but she said that his skin was getting so irritated the best thing we could do at that point was to cut it short. Little did I know that meant taking him DOWN TO THE SKIN, but that's another story. Fast forward five months, and he finally has hair again. I have FOUR different brushes that I use on this dog on a regular basis. The second I bring him in she tried to say that he was "oh so tangled". Mmm, SLIGHTLY tangled .. MAYBE!! She sent me a text four hours later saying that she did the best she could, but that I needed to be more consistent about bringing him in. Uhhhh .. I was consistent until YALL SHAVED HIM BALD!!!!!!!!!!!!! So I go to pick him up, and they won't even let me see him until I go pay. I know my boy doesn't sit still, so I tipped her very generously for her time and effort!!!! I go back and show my receipt, ONLY FOR THEM TO BRING OUT A COMPLETELY SHAVED DOG!!!!!!!!!AGAIN!!!!!!!!!!!!!!!! Not only that, but they left his face with FOUR INCH hair, talking about he is "too unsafe to cut"! WTH???!!! I decided to call back the next day and ask if they had time to fit him in and try to touch up his face so that it at least looked like the rest of him, only to receive a VERY RUDE text message blaming me for not being consistent. NOPE! NEVER AGAIN! I pay $85 to these groomers, on a REGULAR BASIS! Though she did say that I could go back for her manager to try to cut his face "to my liking", I absolutely will not ever let this group of people touch my dog again! After reading their reviews on Yelp, SO MANY PEOPLE have had the EXACT same experience here ... picking up bald dogs and they blame the dogs behavior or the owner. This is terrible, terrible customer service! Y'all need to learn to take responsibility for yourselves and stop blaming your PAYING CUSTOMERS!!!!! In less than 30 seconds, I have found SEVERAL four and a half and five star groomers in the greater Sacramento area. This Petco's convenient location is no longer a factor - we will be taking our overpriced hair cut premiums elsewhere, thank you! My poor dog loos like a damn fool for a second time *BUT - I am compelled to say, that the rest of the staff here is great. My son and my pup know them well, and I have never had a bad experience with any of the normal staff! They are patient with my son who always wants to see the animals, and they help me dig for worms for our bearded dragon if there is not a good selection on the shelf (Friday around noon is delivery day) It seems like this feeling is mutual for many other customers at this store. Just stay away from the grooming department! Before and after pics .. just for the heck of it

Su Y.

I was disrespected by Paige, manager today. I was told that they have a 14 day return policy on their fish. I misplaced the receipt and know that we had the fish for 7 days. Anyhow, when I bought the fish, I included my petco reward account so I'm sure if they wanted to look it up, they would have it in their system to connect my phone number to the transaction date and receipt. While there, my daughter wanted another one to replace the one that died so we picked one up and went to rung it up. As we were waiting in line another employee asked to help and he accidently rung up the dead fish. I told him that the fish he just rung up was dead already. Then the manager Paige who was ringing up another customer from another register 6 feet away yelled out their return policies and accused me of trying to return the fish with "another employee". She was making a big deal and came over to the register to watch the employee rung me up. I asked her to give me some space and she refused to. Then I had to ask her again that I would like to pay for my things without her presence because I can feel her negative energy and the tension. She was standing next to me with close proximity without a mask. She was rude and disrespectful. She was discriminating against me just because I'm Asian. I'm sure if I was Caucasian like her, she wouldnt treat me this way. She was rude to her Co-workers as well and he was not Caucasian. I could tell he were scared to talk to her and did not even try to explain what had happened because she already came over with a presence announcing she's the manager and whatever she says goes. She comes across with this entitled title. Corporate should evaluate her closely because if she continues to work here with a negative attitude and being disrespectful to customers then I'd rather go to Petsmart to get my pets their goods. Also, she owes my family an apology for being rude to me infront of my kids. It's a shame my kids had to witness this. Even as I left, she threaten me to contact Corporate. Well, Paige, I did as you wished. If I could, I wouldn't give Paige and this store any stars.

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Paige was awesome and went out of the way to help me! They always have everything I need for my pups and gecko. Thanks Paige!

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Petco Reviews in Other Languages

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Review Highlights - Petco

“Darren signed us up for beginning puppy class and it was the best possible experience we could ever expect.”

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