Its true- this place really sucks. The employees don't offer any help at all. Nada! They have a good amount of toys, but most are cheaply made and your dog will chew them to shreds in a matter of hours. And yes, the animals there are in terrible condition. I'm not some PETA activist, in fact PETA to me stands for "People Eat Tasty Animals," but their conditions are ridiculous. Seems like there isn't a fish tank that doesn't have at least one dead fish, or dying fish. When I was 11 my friend bought a bird from this Petco. It died the next day! And this part is truly disgusting. I bought my dog treats from here. I opened up the box and there were meal worms inside. YUCK! read more

Prefer the Novato location for the inventory and consistent replenishment, but wanted to give props to the handful of folks that have to tackle all aspects of the store. While a younger set at this store, they are also eager to tackle issues to keep the lines a-movin'. In the past, we'd wonder if there was anyone around to help. Looks like they are finally updating the habitats... In response to the Beta morgue review, we happened to just see the water change process as we were looking for a fish house. The parking situation at this shopping strip is horrible, so park in the rear or keep circling to be as close as possible if you are buying large items. read more

A-OK is fine with Petco. I bring our large dog into the grooming area to get his pawdi-cure done. He doesn't really like his claws clipped at home but is fine with the groomers at Petco. They are good with him as his size can sometimes be an issue for other groomers. This Petco is fine with their product selection too. They have the food we need and the pet products we need. The toys don't really last with my large breeds but they seem like they would work well with a smaller breed (and for a dog that is 150 pounds most other breeds are smaller breeds) read more

This place is ok for a national chain. Sufficient if you need inexpensive supplies, but not my fave place to go. Staff is pretty hit or miss - and watch out for all the dog food brand reps! While they tend to know where most things are, they're really just their to hock their particular food... usually not anything I want! Since they are such a big chain, they usually have what I'm looking for, so that's a plus. But it's not exactly a place I want to go and just "browse". The grooming salon staff is quite friendly though - brought in my recent adoptee to be shaved (poor guy was matted down to his skin) and he came out looking like a new man! Sadly the groomer didn't get the message to leave his leg feathers on and the blending with the clippers could have been better, but whatever - he was happy and so was I. read more

I bought a Pleco for my goldfish tank last week and now all my fishes are infected with ick! WTF? I wish I had checked the reviews before I bought fish from this place. They obviously don't take care of their fish here. Now my fish are swimming around with white spots. The following day when I go to buy medicine for my tank I ask if there is any kind of discount considering the infected fish they sold me. The person at the counter asks me, are your fish dead? I replied with no, not yet. He looked less interested and said nothing. Seriously, do my fish have to be dead for you folks to be held accountable for selling sick fish? By the way, all my fish die a week later, thanks to petco. read more

We brought our puppy here for the level 1 training and I can't imagine having a better experience anywhere. It was THAT good. We brought our puppy back for the level 2 training and had an opposite experience. We had a different trainer, but I have no way of knowing it was due to the trainer or due to the training the trainer got. Maybe the AWESOME first trainer was a fluke, maybe the less than impressive second trainer was a fluke. The course was 6 classes long. One day included Mother's Day which we missed for family events. Another day included Easter which we missed for family events. The trainer missed one day as well. So, we paid for 6 classes and we only got 3 of them. If I had experienced anything in those three classes worthwhile I may have looked into rescheduling classes. It felt like each 60 minute class was about 5-10 minutes of puppies socializing (I'm fine with that). 15-25 minutes of training. And nearly a half hour of awkwardly waiting until the hour runs out and trying to figure out how to take advantage of having a trainer to help me with my dog. Part of the issue may be that the second course just isn't as exciting. In the first course the puppy learns fantastic tricks and commands that are entertaining and functional. In the second course the puppy is supposed to reinforce those already learned abilities. It's difficult for me to fault a trainer or the store without really knowing exactly where the fault lays. Either way, Puppy class 1 was amazing, the store staff is helpful, and knowledgeable, and the store's return policy seems great. I like the store! read more

This petco is the worst first I went to go take my dog to go get groomed and they asked for a rabie vaccination which they never ask for and when I forgot it they said that they could no my dog hair today and until next month and the next time we went it was canceled because my dog pooped and supposedly had worms but did not have any, for this they had to not finish my dogs hair and I still had to pay for his cut and I think u should not go to this petco groomers read more

Horrible experience. The cashier was extremely disrespectful towards me telling me to hurry up since "there was a line". She did not even give me an opportunity to put my phone number in, skipping that part completely so I did not get the opportunity to use my $10 pal rewards or receive the points for my purchase. Also her nose was out of her loose mask making me feel like they don't take safety protocols seriously. Another problem I have with that store is the fish all look like they are neglected and it honestly makes me sick to look at, for example I have seen dead floating in fish in dirty tanks where the other fish look stressed. It has been a day and I am still upset about my experience there. The Novato store is so much better and from now on I will only be shopping at that Petco, even though it is further away. read more

Taking away a star from my original review because I went in this morning to get medicated shampoo for my dog and the manager told me they didn't carry that and tried to send me somewhere else. He was super nice but doesn't know anything about the store. I checked another aisle and found exactly what I was looking for... medicated shampoo. I almost wasted a ton of time, thank goodness I didn't listen to him. read more

I went to petco in San Rafael and I worked with there trainer Ann Balliet. She helped our new puppy off to an amazing start and taught us how to continue training our dog I highly recommend her! -Kate read more

I recently had to take over my father's freshwater fish tank. Today I went into Petco to get some bacteria to put into the tank as I had recently changed the water. I asked the person at the cashier's desk for help, and she told me that the "fish guy" was in the back. I walked back to the fish area to find zero staff members. I walked back up to the front and found the cashier speaking with someone who was walking towards me. I said, "Hi, I'm looking for bacteria for a freshwater fish tank?" The associate did not look at me, and instead just shrugged, continuing to walk towards the fish area. I figured this was the person to ask so I followed him back there. He picked up a few different bottles (one of which was not even bacteria), and was unable to tell me any difference between the two bottles besides the actual price. For the smaller bottle, he instructed me to pour the entire contents into the tank, without asking what size the tank was. I'm new to owning fish, but it was unreal how terribly ignorant he was about fish, as well as his completely apathetic attitude. I bought both bottles and when I got to the counter I was asked if I found what I needed. I said, "I really don't know." Zero response. I left knowing I would need to go somewhere else to get the help I needed. I won't be going back there for any reason. read more

Let me start by saying I have been a HUGE advocate for your Vetco clinics for years. I used to be a dog trainer for petco and loved how you can get your dog vaccinated without the insanely inflated vet prices. I brought my golden in for some vaccines today (bordetella, lepto and flu) and walked out paying $87!!!! In the previous years these have cost me $45 max. In that total was a $69 health exam fee where the vet supposedly looked over my dog. This did NOT happen. The only part of my dog that vet even touched was her scruff to insert the vaccine. He said he evaluated her weight and deemed her healthy...I had no idea a glance was worth so much. For this kind of money I may as well go to my vet and get an actual examination, or at the very least a scaled weight. I am sad to say I will probably not be returning to your vetco clinic and will no longer be recommending it for its affordability. read more

The Asian guy (in San Rafael) tells me with water conditioner I can transfer my fish from 1 tank to another in 15 minutes. My gf Xmas gifts are all dead now. The woman who claims to be the expert told me she would refund me for 2 fish, even after I told her one of the glo fish was purchased over a month ago. When I got there I only got a refund for 1 because the computer won't allow a refund over 30 days. Don't tell me you'll do something when you can't. I've spent over $300 with this company and they lost a customer. Furthermore, the Novato location has a bunch of people working there that don't know what they're talking about and tell you contradicting information. I've also seen a large amount of dead fish at the Novato location and the employee said it's like that all the time, so they don't know how to take care of their fish and are likely selling you ones that are sickly from improper care. Upon first look the store looks great but buyer beware! read more

Sure...Petco is a chain, but honestly, they fact that they only connect people with dogs and cats through adoption agencies is 5 stars. Employees were nice and helpful. Merchandise can be a little spendy, but there's some good sales that happen and some decent products that are from inexpensive and adequate to super fancy. They've also go birds, mice, gerbils, etc. Was a bit disappointed with their fish though. they could've use better care, especially the bettas at this location. Had to minus a star for that. read more

I've been coming in with my dog for a while now , all the groomers are very friendly and helpful . The only thing is the grooming is disgusting the floors are unbelievable gross . Not safe will not come back , they have reasonable prices but the floor are a hazard! Thank you the quick response , unfortunately I've been bringing my dog for a year now and the floor is even in worse shape , it's sad for the groomers because they do such a good job. read more

Our problem with PetCo is with their general incompetence as employers. My daughter was hired to become a dog trainer at PetCo in San Rafael CA, in October 2018. PetCo sent her to training and paid her for those hours, which was fantastic. The woman who trained her was great, and my daughter loved her. But her experience at the store was extremely difficult. The San Rafael store is horribly understaffed. They cannot hire or keep enough employees because the pay is so low, and much of the staff they do get are incompetent or resentful, or in the case of one employee, really high all the time. The store had been running with no manager for many months, so it was utterly dysfunctional and below PetCo standards in every way. They had just hired a manager when my daughter arrived, but he had barely had time to be trained, and the entire time he was there he was overworked, undertrained, understaffed, underwater, and generally stressed out of his mind. My daughter wasn't supposed to work the cash register - she was supposed to sell, schedule and teach classes, all on commission - but because of short-staffing, ended up stuck on the register all day most days. The manager himself would be stuck on the register all day, so couldn't get his job done. My daughter never received her new-hire paperwork. She was promised, but never received, her American Kennel Club dog trainer certificate after completing the training. The place was a nightmare. But the criminal part of this is that they never paid my daughter her commissions, which added up to approximately $500 over the time she worked there! Month after month she couldn't get a clear answer as to when they'd be paid. Her manager didn't know and was vague and distracted, so she tried to contact area managers or anyone higher up. All of them told her to call the HR dept, but that department (which is somewhere in Asia), couldn't tell her anything except that it was her manager's responsibility. Back and forth this went for months, until she finally quit the job. Now she's been out of PetCo for over 2 months, and still has not been paid, despite her constantly calling the manager, and anyone else we can think of. Meanwhile, her old manager left suddenly, and a floor manager who is utterly untrained for the job was promoted to manager. Nice guy, but he's in way over his head and has no idea how to get her her commissions. Apparently, there was some kind of computer glitch, or something her initial manager should have done but didn't, and now it's somehow impossible or too late, or would take an enormous input of time that no one there can afford. So it sits. Now we have to go through the Dept of Labor, and/or hire a lawyer and try to sue, and this will take even more of her time and resources. It's criminally incompetent. I cannot understand why such a huge corporation could be so ineffectual and disorganized. read more

Do NOT take your dog there for grooming services. We waited outside when 3 people were inside just hanging out, they saw us and didn't acknowledge us, eventually a tall woman with long black hair comes out and she asked us to put a leash WITHOUT a collar around the dog's neck and then she pull the dog. The woman pulled my dog and chocked him, he cried and coughed as he was choking so I opened the door and picked up my dog. She was confrontational saying that that's what they HAVE to do due to the virus. How is chocking a 10 month old puppy SAFE??? Second bad experience with this place, will never use their services again and do NOT recommend this business to anyone. Hope they go out of business for doing this. read more

My daughter wanted to buy a new fish today and the guy who helped her was too lazy to catch the fish with the fishnet and used the plastic container to catch it, but he crushed the fish against the wall of the aquarium and killed it. Then he just laughed and said that she could just take another one. My daughter was shocked and really sad. The staff there is just unqualified and unprofessional. They are mistreating animals. I am very shocked. We are never going back to this store again! read more

A San Rafael native I can remember when this space [note the ceiling] was a Purity Grocery store. A customer for many years, big bags of cat food with my club coupon - good chain store prices. Purchased some fish & food over the years as well. I abandon my large indoor tank some years ago. However today; Just getting ready to purchase some "feeder goldfish" for my Spring koi pond restock aka [Racoon food]. Probably would not purchase expensive fish here. YES, the merchandising has been 100% better lately-!!! New manager-?? read more

Go anywhere else but Petco San Rafael. I was initially pleased to be able to select same day delivery for new kitty litter. Have two sweet new kittens with bloody diarrhea and we definitely needed the kitty litter today. Waited all day and then received a non descript email that my order had been returned by their driver. What ?! Spoke with the Assist Manager, Jessie (who has no authority to solve real problems for his customers and unbelievably cannot do simple arithmetic) and he spoke with his General Manager Jerry (who did not want to be bothered or interrupted). Bottom line is that neither "dude" was willing to redeliver (even from an Uber or Lyft), and I had to beg for a 20% discount if, and only if, I come into the store tomorrow and buy the kitty litter. Their incompetence, lack of concern or accountability for their mistake, and inability to see why chain stores like theirs just don't get it and can't compete, forces me to go to Amazon. Shape up or close down. read more

Brought in my Boxer Chips, his awesome and so friendly to new people he also has little bit of fears to groomers since bad experience in the past. But Natalie greeted us, and her job was wonderful, on the cut, and nails. We been coming back ever since and would highly recommend her! Thank you Natalie read more

There's ALWAYS guinea pigs that are sick that they are trying to sell. And my favorite is that they are always out of stock of pretty much all pet food. They only order when they are completely out of product, which leaves their shelves empty for days. I haven't been able to get even Timothy hay the last THREE times I've been in there. I will not be returning ever and I advise all of you to do the same. Use redhill pet center and it's right down the road. Again, do NOT support Petco. read more

We WERE loyal grooming customers but the last two times I went my dog, who is like my second child, was infested with fleas. The first time I questioned myself thinking, "Maybe this wasn't Petco." Then, the second time I thought, "Why do I doubt myself, this is the second time and now I know that this is a direct correlation!" I called to complain but was given the run-around, until I mentioned Yelping! Then, I got offered, not a free grooming but an Advantage treatment. Yuck! -- super toxic and I needed to pick out a ton of eggs, leaving my dog's skin red and open. I will not take "my precious" back ... ever! This is Marin ya know? Humpf! read more

I would have given this Petco 5 stars because everyone has been so sweet and helpful regarding helping choose items (food, toys etc) for my new chihuahua. I am a new dog owner and made many trial and errors. Day of the incident: I walked into Petco on June 25th 2015 at 6:30pm with a carrier that I had purchased two days earlier for my chi. However I had opted to buy a carrier that wasn't wrapped in plastic on June 23rd 2015. I noticed a mere two days later (because it was the first time I took it on a long trip around town without my car) that the carrier was dented around the metal portion where the clasps connect the short handle of the carrier. I explained this to the employee (named Renee) and she didn't believe me and insisted I show the exact damage of the product though I showed the cashier Gostovo (who was awesome BTW) prior to showing her, and he said it was fine to continue with the exchange. So she insisted on refusing to give me a recipe for the new carrier so even if there is damage to this new one I won't be able to return it. She also ripped the tag off of the new bag so I couldn't return it! She is a horrible customer service associate and I will be notifying Petco corporate about this matter. This type of treatment makes me not want to return to this store. This employee Renee needs to either be fired or given time off away from her position because she obviously does not work well with customers. read more

I just had the most stunningly poor customer service I just had to write about it. Yesterday, March 17th around 11:00 am I walked in and looked around for a backseat carrier for my dog. I asked a salesclerk, (long reddish hair, about 5'6") who was carrying around a barcode device, if she could help me. I got a very unfriendly glare and she actually stated "I've got a lot of things to do today". I've got a few things to do also, and one of them is to never shop at stores who treat their customers rudely. PETCO obviously does not need the business. read more

This is one of the smaller Petco's in the bay area, and while their selection may be minimal they have at least one employee with fantastic customer service skills. I was lucky enough to be helped out by Arianna McDaniel. She was very attentive and understanding as well as knowledgeable. I would recommend seeking out her assistance if you decide to shop at this Petco location, she was wonderful! read more

I don't usually write reviews but Alberto hooked it up w a coupon. Great customer service. Thank you

Went in for a simple return using my Petco number. Had to go through 3 folks before they told me they'd have to call the help center to walk them through the return process . 10 minutes wasted. And they weren't particularly friendly. read more

Just took my puppy for his first groom ever and both girls there Taryn and Nathalie were so kind and patient with him. They did a great job and I will be going back!! This is Riley's new hair salon!! read more

I have taken my little chipoo dog into this shop for grooming for a year now since moving here.... I have never really been satisfied that they do a good job but to keep them sweet I have always tipped... This time I will NEVER go back there again- I booked for a wash and nail clip $41 was the quote..ok I said that is good I am trying to cut back on cost this month I can handle that. When I went to collect my dog they added on for a but and belly shave I did not ask for another $6 probably took 2 min!!! I said NO I did not ask for that to the cashier and when we went back they we good enough to say ok we will take the $6 off... Thank You I said I always tip so that could be the tip. When I went back to pick her up I was waiting outside so she would not see me while they finished her off and i overheard them talking about me and the issue and the guy in there say people around here always want something for FREE!! I was MAD. I went in there they gave me her and I said "I did not want something for free as I did not ask for it in the first place" and " i will not be coming back here again.... So MAD!!! read more

They've changed up the grooming staff again and now the manager is somebody who's just tranferred in from Ukiah store. What this means is they don't know your dog/s at all and the person I dealt with didn't even bother to discern the difference between the FEMALE and MALE dogs I brought in. Further, they refused to "service" Sparky because he had a "hot spot"...a small quarter size red spot where he had been itching because OH HE NEEDED A BATH! Ended up leaving Tizzie and having to retrieve Sparky and take him to "self-service" dog bathing at Woodlands Pet in BonAire shopping center--in 20 minutes I had washed and dried him...they gave me towels, an apron so I wouldn't get wet and the service was great--all for $15 and a little of my time. Hmmm, and tell me why I would pay Petco to do this again?? not likely, especially since the new policy is clearly in place to protect the "corporation"...couldn't care less about the dog's comfort. Sparky is looking and feeling great! I'm done...with PetCo grooming that is. read more

Ann Balliet is an amazing trainer! She has been working with my English Bull Terrier puppy, Sofia, since she was four months old. English Bull Terriers have a mind of their own and Sofia is no exception. Ann customizes the training sessions to build on the skills Sofia has already mastered. She addresses difficult issues in a thoughtful, straight forward and firm manner. Sofia began to bark to demand treats, food, etc. about a month ago. Ann taught me how to stop that behavior. She is knowledgeable, skilled, kind and thoughtful! read more

This is my second negative experience with this 3rd St. Petco. ONE- The first experience was with their dog training classes. I signed up for private classes because my dog has very unique needs. The "Private" class was still conducted in the middle of the store in front of all the customers walking by. My dog was abused and is easily scared. The teacher was not knowledgeable in training this type of dog. The suggestions she gave were barely appropriate for a puppy. TWO- The second experience was today. I called ahead to ask if I could come in for a nail trimming. I drove all the way there and they told me they could not do the nail trim without rabies papers. Well, this is why I called ahead, from my house, to ask for an appointment. Isn't this information you would tell someone over the phone before they make the trip into the store?? I won't be going back for any reason. Ever again. read more

I am writing this in order o let others know about their Training Classes. and the Main Trainer there. Although it sounded like a good deal "price wise". The Classes costs me emotionally. So I felt I needed to let others know too. The Training seemed over worked and very confused most of the time. Very forgetful! Which is fine, but was always angry when confronted about it. The Trainer even got extremely angry with other "human class mates." I felt that I was back in High School at times. I did get some good Training from time to time. So I gave Petco San Rafael, Ca. 1 Star. I REALLY wish I could give more. I will take my Training needs and other Pet needs elsewhere. Sorry. The other employes were always nice though. read more

I just left Petco to buy my pet a bed and was appalled watching a dog being groomed and how abusive the person grooming the dog was being. PLEASE do NOT being your pets here to be groomed!!!!! I told the front desk but she didn't seem to care. read more

Always have friendly employees asking if I ned any help whjen I come here, nice people on register and Iams cat food on sale. What more could I need? read more

They have so many different fish! They have a good selection and fair prices on accessories for my aquarium. I don't like how a lot of the staff isn't too knowledgeable but they are extremely nice. I would mainly recommend going here for supplies since they have a great return policy and cheaper prices than I've seen around. I would not recommend getting animals here because they don't seem to be kept that well and I feel better supporting mom and pop shops. read more

I call 3 times at 10610 NW 19th St, Doral, FL 33172, United States. I was trying to ask a simple question. "What can I do with my fish if I want to change the aquarium that I bought 6 days ago because I did not like it?". The first time the gentlemen did not know how to answer the question and I kindly told him to pass the phone to the fish section employee, and he hung up on me. Then I call the second time and another employee answer the phone, and when I ask the question he rudely talking, starts to say that I cannot change the aquarium and I told him that it was untrue because I have 30 days to see if I was satisfied with the product or not. later he said that just put the fishes in a bucket or a supermarket bag. I was shocked, I told him to pass the phone to the manager and hung up on me. I call piss off for the 3rd time and the same guy answer and I told him to put the manager on the phone and it turns out that the manager was the one that hung up on me the first time. It all came together, I realize that it was expected that the second guy treats a customer like that if he sees the one who has to lead by example doing the same thing. read more

Not my favorite location, so don't go in expecting world-class customer service and a pristine store. This particular Petco seems claustrophobic. Indeed it suffers from not having the high ceilings and wide-open aisles that I am used to. Everything seems very cramped so I don't really browse this store like I might with others. read more

This place seems a little dark but other then the fact that they stopped carrying Blue Buffalo brand cat food( not their fault and it's just the type that I get not all Blue BUffalo) this store is pretty clean and nice and good customer service. read more