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    Petco

    3.5 (22 reviews)
    Open 9:00 am - 9:00 pm
    Updated 2 months ago

    Services - Petco

    Bath and groom only

    Petco Photos

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    You can clearly see where they gauged her toe and nail with the buffer.

    Yesterday I posted a review regarding my bad grooming experience at Petco. As you can see the buffer ground the skin off my dog's toe and part of her nail. They responded to my bad review asking me to call. The number they provided for customer service is in the Philippines and they barely speak English. I called the headquarters in San Diego as I was told the matter has been escalated. I have 2 formal complaints in, 2 escalations, and have called everyday since the incident. Still no call from headquarters. I will continue to post until someone in America returns my call. DO NOT GET YOUR DOG GROOMED HERE!! They hurt my dog and tried to hid it!! I put her in the back seat and drove straight home. There were blood spots all over my white interior. Then the grooming manager denied it happened there, asked why I didn't bring her back. So let me understand, what the grooming manager wanted was for me to put my bleeding dog back in my car and bring her back. Why? They're not vets and they have no veterinary services at this facility. I asked to see the policies and procedures for injured pets and they refused. I'm showing everyone I meet the pictures and advising not to go to petco for grooming, especially nails!!! ______________________________________________________________ UPDATE: Just wanted to note that they responded to this post with the same automated response to call the Philippines! That's not happening! Stop out sourcing your customer service centers. We want to speak to someone in the United State!!! UPDATE: I asked the store manager to see the camera footage because the Grooming Supervisor denied this happened at Petco and he said we don't let customers see the camera footage. So I must ask, why won't they allow you to see the camera footage if the grooming supervisor says it didn't happen there? It would certainly prove whether or not it did!! I'm confident it's on camera, is the grooming supervisor????????

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    6 months ago

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    9 years ago

    The lady was awesome with smokey ! I was so thankful for her determination ! Smoke can have the wiggles !!!

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    8 years ago

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    Ask the Community - Petco

    Review Highlights - Petco

    She loves on our golden doodle just as much as we do.

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