The store is very neat and clean. The staff are all very helpful, courteous, and friendly. If you need an initial exam for your pet to get them established, they may provide a coupon for the $86 fee to be waived and the exam could be free. I found that most everything was priced pretty high, had my shopping list ready and every item I found inside the store was half-price on Amazon. read more

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Took my 3 dogs to this Petco to get groomed. Brady helped us out and did great work! My dogs are soft, clean, and look great! Brady was friendly and professional. read more

I'll refrain from using the words I would like to use in description of my last late-night experience here, but it's safe to say that I remain disgusted. One of their "Alien Bettas" was fighting to do just about anything when I came in to find a betta for my grandmother. The claim was that he had just gotten off the shipment truck that day and, because of the heat, was acting the way that he was. This fish could not move in the sense that any fish should be moving normally. He was jumping for air, quite literally speaking, till he was hitting the lid of his cup each and every time. I don't know if it suffered a stroke or what, but it definitely seemed like it. The lovely woman of a manager only wanted to do 50% off for him and I just didn't have an extra $8 in what it was that I had managed to scrape together, given that this was all an elaborate birthday gift, so let's just say I left pretty unhappy that night after having to get my grandmother's betta through them at the end of it all. read more

They carry more dog foods and snacks options than PetsMart. Especially, I like cookies bar.

Today I went to this Petco store looking for a surgery recovery sleeve or something like that for my dog, who cut himself from running. He's been licking the area, and it's not healing well. I first stepped into the veterinary side and explained the situation, simply asking if they had a sleeve available for purchase. The woman I spoke with told me she couldn't recommend anything without seeing my dog. I repeated that I wasn't asking for medical advice--but if they had something to cover the cut. She kept saying the same thing. She was extremely unhelpful. I then asked an employee at the checkout, but it felt like no one at this Petco had any interest in assisting customers at all. I ended up buying some bandage tape and an XL plastic cone. When I asked about getting a cone in better condition, the one I picked up was scrtached, the same employee told me the scratches were "probably from shipping" and didn't offer to help find a better one. The only reason I stopped here was because I happened to be in the same shopping plaza, but I've always preferred PetSmart--and this visit reminded me why. Not only are Petco's prices consistently $1-2 higher on many items, but the customer service here was seriously lacking. People forget that when one receives a kind and sincerely service, in return they will win a customer. I didn't even get the intent to help me with this minor situation. They didn't even care about my dog. But hold on .. these are people who pretend to like animals!!! I'm confused. read more

Great selection and pricing, friendly staff and great parking too! Hours are reasonable

The store at 7731 W Tropical Pkwy. They hold your money for 5-10 days for a refund and get the interest for it while you wait! That is unacceptable! They charged my account and got my money that day! Refund me the $10 now! read more

Petco - Receipt - Pet Training Near Me - Las Vegas, Nevada

I'm so disappointed, This isn't the first time I've received my snakes mice like this... off the back you can tell this was not handled correctly... they need to work on either transporting or storing, this will be the last time I come to this location. I don't recommend this spot for any snake owners read more

Petco - Frozen Mice - Pet Training Near Me - Las Vegas, Nevada

My dog, Ollie, a 3 lb tea cup poodle was injured during a grooming appointment at this Petco. He had a large flap of skin hanging from his small leg and had to be sedated at the veterinarian's office to receive two sutures. Petco acknowledged that the injury occurred while he was in their care And admitted full fault. I am extremely upset by how serious this was and how the situation has been handled. I would like the store manager or a Petco corporate representative to contact me immediately to discuss this incident. Since every time I call they tell me "we can not discuss this with you" and conveniently every manager is "not available in store " They won't even provide names to me, after they held my dog in their care. BIG mistake. If your groomer is ever out of town, don't settle for this place, unless you want the call letting you know they have you fur baby in the emergency vet waiting room. read more

Their return policy terrible and everything overpriced there! They had my phone number but I couldn't find my receipt from 2 days before and they can't find it on your credit card either. Lesson learned, stay with PetSmart or just order Amazon! read more

I came in for rocks for my fish tank. I like to look to the animals and fish. I could not believe all of the dead fish in the tanks. I tell someone about it and the guy was like "ok". Then walked away. So I find a different person who works there to ask for the manager. Turns out I was speaking to him. The first person I spoke to was the manager. Please don't go to this location. The care is not there. And there were also like 5 betas dead as well in their cups. So sad. Breaks my heart read more

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I have a special needs dog, blind, diabetes, tumor in his pancreas, who is uncomfortable away from me for long periods of time. When I started going to this Petco years ago Jess, grooming manager at the time, understood the issue and would perform his grooming within an hour for me. She was awesome. All of a sudden she is no longer there. The new guy (sorry, didn't get his name) rudely said today that even though I had a 12:00 appointment I would have to wait three to four hours to pick him up because he was busy with several dogs and the fact that my dog is special needs doesn't make a difference.... So what the hell are appointments for!?! Anyway Petco, you not only lost a great groomer in Jess, you also lost a good customer. read more

Don't take your dog to this Petco for grooming, because you have no idea how rude and careless they are when giving a bath to your dog. I scheduled a dog grooming with upgraded shampoo at this Petco. Now my dog's left ear is still bleeding, and both ears are all red. Besides that, he is still so dirty, which I showed the staff when I picked him up. I even doubt if they used any shampoo since I can't smell anything, not even a little bit. I don't know what I paid for. (Maybe they are sensitive, the photos of bleeding and all red ears are deleted by the system.) My dog is 5 and a half years old, it's not his first bath obviously and this has never happened before when I took him to PetSmart. If my dog could talk, I believe there would be much more complaints. read more

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It feels really unfortunate and ironic to be writing this review. Just the today, I was at the North Decatur Petco raving about how great their customer service was compared to my usual neighborhood store here at the Blue Diamond location. I come here at least twice a week. Some team members -- like the manager with glasses and another associate who also wears glasses -- always recognize me, wave, and know me as "the guy with all the tarantulas." I really appreciate the service I get from them. But the majority of the team is a different story. Tonight, I experienced the worst example of it at checkout with Martha. I came in to pick up more crickets for feeding, and before I could even get my request out, she said: "If there's nothing bagged up on the shelf, we're all out. You'll have to go somewhere else." She didn't even make eye contact, and she said it as if I was wasting her time. The manager -- standing within earshot -- immediately corrected her, pointing out that they had received a shipment just the day before and had plenty of crickets. Martha's response? She admitted she just didn't want to go get them and that this is what "other teammates would've said" if they didn't want to either. The manager personally got my 80 crickets, which I appreciate, but I was left speechless at the whole exchange. To hear an employee openly admit she'd rather lie to a customer than provide basic service -- right in front of her manager -- was shocking and discouraging. I understand it was an hour before closing, but that doesn't excuse this behavior. As a regular customer who spends money here multiple times a week, this kind of service is unacceptable. I genuinely dislike that this is my neighborhood location, because experiences like this make me not want to come back. -Tyler read more

When your kid or kids want to see some love animals and fish, this is worth the visit and price of admission. Instead of having to pay to visit the Mandalay Bay Aquarium, this place was free99 and just enough entertainment for my 3 year old son. He was able to see cats, fish, turtles and snakes. The staff were friendly and welcoming. read more

Petco - Fish - Pet Training Near Me - Las Vegas, Nevada

I get my dog butterscotch groomed here and Josh p . Who goes by Just Josh is amazing w her . He does a great job and his demeanor w her is also fantastic she loves coming here for her doggie spa days definitely recommend Josh and Petco on blue diamond. read more

Two new cats equal many trips to Petco to adjust diets and gather correct supplies for the new kids. Staff is always helpful and attentive, friendly and smiling. I'm switching from the breeders dry food to a wet food diet for my newbies and the selection of good quality products is unbelievable. I don't want to order a case of duck & quail egg or venison or rabbit/chicken dinner because (1) it's too expensive (2) the two dwarf cats might not even like it! read more

Petco - Darwin the English Muffin - Pet Training Near Me - Las Vegas, Nevada

We had our puppy trained by Pidge! She was amazing!! We had one class a week for 6 weeks. We could tell she was very knowledgeable and truly cared about the puppies. We and our puppy learned so much and she even taught us how to work with her at home. What a difference Pidge made!! read more

I needed to update this review because I just read my review from 2012 (whoa!) and don't know what the hell I was talking about. lol This Petco location can be found in the same shopping area as Target. It's actually located near Valley View and Blue Diamond Road. In reality, this is my back up Pet store location. My regular location was out of our specific cat food, so I had to drive a bit out of the way to come here and stock up. I like this place. The store is well stocked and easy to navigate. I really enjoyed the fact that even the food cans were "faced" and everything was clean. The cashier today was incredibly nice and helpful. I didn't catch her name, but she was great. I just wish this place was closer to me, I would definitely come here more often. 4 stars. I am definitely a fan. read more

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Had an absolutely terrible grooming experience here. I had booked an appointment a week in advance, provided all of the information about my dog and brought the required rabies vaccine record day of. The groomer, Roman M, asked how old my dog was. We told him 6 months old to which he didn't say anything, took him back and asked us to remove his collar. He said our dog would be ready closer to 5:30. About an hour or so later, we get a call from Roman stating that our dog was "too scared" and that "he bathed the dog but he won't be able to cut his hair as to not traumatize him." I try calling Roman back because the call was rushed and I didn't get the chance to understand the situation in full two minutes later, to which we never received a call back. We show up to the store, Roman is nowhere to be found because he had to "run at 5:30" and we're greeted by the rude manager, Beth. I try to explain that our dog has been groomed twice before and that we received absolutely no forewarning, and Roman never asked about our dog's temperament or explain the situation at all. Beth cut me off multiple times and dismissed me, and essentially told me to deal with it because I "wasn't getting charged." Roman in his notes mentioned that he was "able to coax [our] dog into allowing clippers for a trim." Our dog's face, paws and behind was slightly cleaned up but the hairs on top of his head were erratically trimmed and uneven. Overall, horrible communication and lazy job. Our dog can get anxious as he is a puppy yes, but the groomers at another pet store there didn't operate in this matter. Even though we didn't have to pay anything the service was still horrible and dismissive from Beth. read more

We don't come here often, but on our last visit, we were able to find our pet supplies quickly. I browsed the sections for the best treats for our pets. Reptiles seem to be in the middle of the store. Our son loves to check out all the fish and other animals in the store. Hubby had questions for the clerk and was able to get a better idea, so that was helpful. This is a small location compared to the Rainbow/ Spring Mountain location. Or maybe it seems more compact, the other location seems to be spread apart, more if that makes any sense. read more

Came in 5 minutes late and they gave me no courtesy call and cancelled my appointment after I showed up.

This is the closest grooming place to my home so I often take my puppies to get groom here. I feel like they do a pretty good job but I definitely wouldn't recommend it as an exceptional place to get your animals groomed. I would give it like a 6 out of 10. Also I have a bit of a gripe with this place because they've had to cancel appointments with me last minute because apparently my little 10 pound dog is too feisty for some of their groomers and only one of the groomers is willing to work with her. Do they have a bunch of inept and untrained groomers there or what? To me it should be more than one person that can handle my little ten pound Shih Tzu but whatever that's none of my business I guess. read more

Not sure why this store closes at 8pm... showed up at 7:59 and the doors were shut and the employee was already out the door telling me sorry it closes at 8. Waited in my car and saw 10 other customers come to try and enter between 8:02 and 8:11 all with the doors shut. Most stores are open until 8 that's 10 sales they lost out on in less than 10 minutes. read more

Really nice store, been to other petco but this has the best stuff. Good quality stuff I will definitely be back!

I sometimes take my mini schnauzer here to be groomed. In the past, I was scheduled with Jess. And Jess did a good job grooming my dog. This time I got Ashley. Horrible job! She shaved everything including the paws! I asked for the bumbum area to be shaved so that it's clean. And chose a shorter trim for the body with a short skirt. I paid over $100 +tip for a job I could've done. On top of that, I did not receive a phone call that my dog was ready for pick up. I called and they said, they left a message. Checked my voicemail - nothing. If you are scheduled with Ashley, choose another groomer. Also, from now on, waiting to see my dog before I leave a tip. read more

Petco - She cut everything off. - Pet Training Near Me - Las Vegas, Nevada

If you are looking for the best groomer for your fur baby, only go to GABRIEL he definitely knows what he is doing. He doe not only know how to treat the dog but he is a very skillful dog groomer . He's knowledge and skills as a groomer is exemplary! He is very gentle with the dog and listens to the needs of the owner. He knows how to groom dog in a stylish, edgy, and trendy . My fur baby Charlie only goes to Gabriel from Petco Blue Diamond read more

Petco - Meet my fur baby F1B goldendoodle . Charlie - Pet Training Near Me - Las Vegas, Nevada

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Damian made this visit the 5 star rating that it is. Came in last minute for cat food as we ran low. I wanted something BPA free and wet for my Egyptian Mau. If Damian didn't take over the customer service.. I definitely would have posted a one star review. He was excellent! The lady who initially helped me was too busy stocking shelves to even stop and listen to what I was looking for. She got irritated after she didn't listen to my request or provide valid customer service. Instead she seemed argumentative and just pawned us off on Damian. She was terrible. read more

I went in today and the guinea pig was very sick. It's concerning that they'd charge $130 for, and have out on the sales floor such an ill guinea pig. Take this animal to a vet please! read more

Petco - Sick guinea pig - Pet Training Near Me - Las Vegas, Nevada

2 stars for bad customer service and incompetent workers. The nice gentleman at the cash register was the only reason I'm giving 2 stars. Went to the Blue Diamond location yesterday to pick up some zeolite crystals. Prior to walking in, I checked their website and it said in stock and available for pickup. Great! My bf and I were walking around looking for the item amongst the aquarium supplies when a petite, blonde sales associate with glasses I (she didn't have a name tag on) approached us and offered to help. Once I told her what we were looking for, it was obvious she has no idea what the item was. Maybe she's new? Idk. She walked us around the same areas we had already checked until she finally told us she'd check w her manager. I watched her walk away towards the side of the registers and talk w I guess her manager. She was there for all of maybe 2 minutes. I didn't see either of them look up the item on the computer. I waited for her to return by walking around the same exact area only to find her walking towards me then helped another family. ??????? Okay??? Wow, now THAT is not how you give stellar customer service, boys and girls. Far from it! I must've been completely invisible to her at this point, cause seriously... what? While scooping up fish, I asked her what she and her manager found out about the product she was previously helping me out with. She told me that "it must be out of stock" if it's not on the shelf. Huh.... Really now. I guess the online inventory must be incorrect then? Well, guess what. My bf who has continued to keep looking while I waited for the sales associate to ask her manager then ignore me completely had found the item we were looking for on a shelf facing AWAY from the aquariums but still in the same area. Had she not offered her "help," which ultimately became more of a distraction and time waster more than anything, we would've probably found the item much quicker. Petco, please train your employees correctly on items sold in their assigned departments and most importantly, train your employees to follow up w customers they had previously committed to assisting. read more

We went into Petco the other night they had a really good sale if you belong to their pet club which is free, you would save 50% on some items and they had deals throughout the store. We found a few items I wanted to buy. We asked a question to a young guy putting cages together he was very polite and nice telling us how much the item was. So we proceeded to the register where a woman was working she cashed us out and there was a little sweater for a dog that had no price tag and actually had a few spots that looked like the stitching was coming apart. She said I can give you 10% off, REALLY? Wow what a savings! She takes it back and said she will bring it home and let her Mother sew it! Would it not then be considered USED???? And she said she did this all the time!! Really? When does a store let employees take merchandise home to get fixed? We thought that was odd. So we proceeded to cash out and as we were walking out we were thinking it came up to too much because we bought some bulk treats that were suppose to be half off along with some other items. They were on sale 50% off but we were charged full price, So we went back in and the lady who cashed us out was not at the register we and we only seen the girl who was on the first register who was away from the register and not ringing the customer up. We asked her if the receipt was correct. We just did not know how to read the receipt if she charged us right, She says in a REAL snotty voice "YES IT LOOKS RIGHT DO YOU MIND IF I FINISH WITH THIS CUSTOMER?" And walks away and goes back to the register instead of saying let me get the one who just waited on you. NO we had to go FIND her! I asked her, her name which was Tiffany ~ because I was MAD my blood was boiling we just got over charged and your telling me it is correct then your gonna act snotty to me?? I thought to myself I wonder who is ahead of all of these workers to allow her to talk to customers like this??? I went over to the little office door which was open and she was inside. We asked her to look at the receipt and it was WRONG! So I said to her " I just wanted you to know your cashier was real snotty just now to us" Her reply was "Oh I am sorry" I was like " That don't matter I will just make sure she gets a write up about it," She says "Well I am the manager" in this voice that was not too pleasant, Kinda snotty. Most managers would be like what happened. Oh I will take care of it, thanks for letting me know. Almost as if it was a non caring way she acted and never said any of that, So I take it that she does not care how customers are treated or if they go back! So with this being said it is a shame to be over charged then to be treated like your a piece of whatever! Anyway we were correct, we were over charged and she said she had rang some up before and it was correct, well then why didn't ours ring up right? The animals I walked by whoever did take care of them the cages of the ones I took pictures of were clean and very nice. Would we go back? Hmmmm I don't think to this location. Not to be treated like this and think it was ok. And this girl Tiffany needs a lesson in dealing with customers! read more

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Layout is imperative to a decent shopping trip. The layout of this store has a rotunda like aquatic section with aisles radiating off of the back. After my bad experiences with PetSmart over on this side, I stopped in here for an 18" 15 watt bulb for my fish tank. Nobody was to be found whatsoever that could help me find what I was looking for. After walking round and round and round again, I could only find the extremely fancy bulbs for lizards and salt water tanks. My sister grabbed the cashier and she took me right back over to where the fancy lights were and said they didn't have any of the generics (that are available in Henderson) in stock. She said that some of the bulbs would be fine for goldfish, but I don't think a 10,000 island rays sunshine bulb (or whatever they had on the package) would be appropriate for cold water carp (goldfish.) I found a bulb and I asked to open it to make sure it wasn't broken. It was. I ended up buying the tamest looking bulb that wasn't broken, which happened to be a color enhancing bulb... For $17! Ugh! It gives off the weirdest yellowish tinge that I hate, but I had no other options. If layout, selection and price were better, and sales people easier to locate, I'd up the stars. read more

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the groomer was nice until he caused my dog to have "clipper alopecia" which means shaving to the SKIN leaving no fur to the point that it burns it, leaves damage and fur never grows back in that area. will be taking him to vet on Sunday. i'm not a confrontational person - but this location should really be careful - someone else could easily sue for this. read more

Petco - Pet Training Near Me - Las Vegas, Nevada

If you want a store to take your money for an online order only to cancel it when you get there because their incompetent staff can't do inventory, AND hold your money hostage for 3-5 business days this is your store. Seems to be taking money for a product and not giving it back right away is fraud. Am I being paid interest on the loan I just gave to Petco? I don't think so. I will tell everyone I know to stay away from this joke of a business read more

VITAL CARE ! GOOD / BAD REVIEW I bring my dog to vital care here & they're great! Dr. Heba Abouyoussef is amazing! i trust her with my dogs life & everyone else is super friendly except for one lady i had recently to assist us. Everyone is usually super friendly but this particular lady ( HER NAME IS SUMMER ) she was nice to my dog but i feel could have been a lot nicer to me. Not sure if she was having a bad day but all the questions i asked her about my pet, she gave attitude, sarcastic answers, & answered my questions as if i was stupid for even asking. I didn't like the way she came off at all. She was a bit rude in my opinion & when i come again i'll ask to not be seen by her. read more

This review is for the grooming area. Been taking my senior yorkie in for walk in nail trims. I finally decided to have a full groom with Leslie. Made my appointment a week ahead which worked good for my schedule. Leslie does a great job overall with my yorkies nails and I am very pleased with his full haircut. Customer service is always on point very friendly staff. Thank you Leslie! And Thank you Petco for hiring an excellent groomer I can rely on! read more

Petco - Nice and relaxed after his full groom - Pet Training Near Me - Las Vegas, Nevada

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Update, i got a call back the next day from the office Manager at Vetco. They were very sorry and understanding about the matter and very proactive about making things right. I now have my baby back home ! read more

I love this Petco because it's closest to my house and I'm a first time puppy owner. I always bring my dog in for grooming and all of the groomers are always super sweet to her, I've never had any issues. Overall my dog loves this place. read more

Your little critters are hungry, so you swing by the local Petco on the way home, this one, but out of 20 plastic containers on the shelf, all the crickets inside are dead. Doesn't anyone check them and replace them? read more

Broooo, the fish were DEAD, they're just floating in there and chillin. It's disturbing asf, don't take your children here to buy a fish for their first time lol. I don't even like fish and I felt bad like what theeee.. read more

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